Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello all,  I have two questions/problems I need help with if possible. Is it possible to create an admin broadcast that only broadcasts when you get an error for a specific application/service such as the broadcast manager? Can the admin broadcasts frequency be controlled so that they're sent every 5 minutes for e.g? Because I can't see a way to do that.Any help is appreciated, Thanks. 

Hello,I like to know how often a snapshot for the fsm environment will be initatiated and how long is the retention policy for this snapshots on the azure environment. Thank you Best regardsMarkus

I ran into something that was a pretty hard problem to diagnose: the FSM Android mobile app was not working with HTTPS, but it was working with HTTP. The app doesn't really show exceptions when it fails to establish a connection, it just says: Incorrect service URL or network connectivity, which is accurate, but not very useful. If it showed exceptions it would have said: javax.net.ssl.SSLHandshakeException:java.security.cert.CertPathValidatorException:Trust anchor for certificate path not found.It took quite a bit of VPN, Firewall and server TCP tracing in order to recognise the issue was likely the TLS handshake and that the customer was using self signed certificates.The solution involved adding trust anchors for self signed certificates in the code (network_security_config.xml), which is a modification.<trust-anchors> <certificates src="system" /> <certificates src="user" /></trust-anchors>Please note that the customer was already adding the CA into th

Hello, I have discovered a number of instances where PSO seems to have “Assigned” a task, however it does not have any auto scheduling time commitment, nor was it manually scheduled by a user. All that is present is a phantom FSM event indicating the FSM status change to Assigned, by IFS_PSO. The owner nor the planned start date have been updated. What could be causing this? Thanks

Hello everyone! Do you have any information about the APIs available for clevest. I need to get the images but it asks for a complex authentication.  

The issue was, whenever the customer tried to work with smart client, the Object reference not set to an instance of an Object error was popping out intermittently.This is not happening for a specific functionality or screen. Randomly the error get triggered. Customer only start to face this issue after upgrade the FSM from 12 to 18. Once the error triggered, the user can see the same error message in the other screen as well. After the relogin this issue is not happening for a while, and but some time later again the same error triggered.Based on the log file investigation, I have found that issue in the authentication session token. So customer is facing this issue only login through the SSO credentials. But they didn’t get this issue whenever using FSM credentials.What can be the possible solutions to sort out this issue?The detail error message:-<hierarchy_select>  <attrs>    <attr>ps_setting_value.screen_name</attr>    <attr>ps_setting_value.person_id

When the dates are conflicting for two task in dispatch console , dispatch dosen’t show it on two different rows , rather it merges both so its difficult to differentiate the two task.I s there any configuration needed? 

Hi FSM experts, Can you help me figure out how the baseline task creation is done when a request template is added to the request? Is it handled through a Businees rule and/or is it configurable? Regards,Anupama Nagahawatta

many  webs client   user affecting errors to access web client after update  below window feature August 22, 2023—KB5029331 (OS Build 19045.3393) Preview https://support.microsoft.com/en-us/topic/august-22-2023-kb5029331-os-build-19045-3393-preview-9f6c1dbd-0ee6-469b-af24-f9d0bf35ca18 How to overcome this issue

Release Notes for 6U12 state that: Messages will no longer use Microsoft Message Queues (MSMQ). Instead, the messages are moved to Scheduled Processes in the database for the Service Monitor Engine (SME) to process..Where are perform_send_to_monitor entries stored - what table(s)?  Is it visible in the UI?We are migrating from 5.6 to 6.12 and I need to find a way to regenerate the monitor entries.Thanks in advanceBen

We are currently using 22R1, but after applying 22R2 we lose the Job Rate Management tab from the Active Work Order screen.If we try to work around the issue by manually adding the JRM tab to the screen using Page Designer,  we can see that the 2 content items that need to be included in the tab (JobSpecificDetail singleton and JobSpecificDetail group) are not available in the 22R2 version to even add.Is this a bug?  Has anyone else encountered something similar with JRM or maybe even another component/tab in the past?The update deployment logs don’t have any issues regarding this area, and no callouts for concern there either in the validation.Many thanks in advance for any thoughts or input!Nick

Has anyone found a way to define seasonal travel in PSO.For example, during the winter in mountainous areas, there may be extended travel times due to a combination of weather and potentially traffic cause by winter sports enthusiasts! or even certain routes may be closed for extended periods.These could be defined by a Travel Time Profile using weightings and barriers, but there does not appear to be a way to define a time window for an entry or a profile (other than time of day or day of week).The customer could simply have two Travel Time Profiles, and switch them over on specified dates, but this could lead to missed appointments or SLAs if the winter profile did not allow all the travel that was originally planned based on the summer profile to be made.Not sure if there is a out of the box solution to this, but any thoughts would be appreciated.

I tried having 2 PSO Profiles with each having different values for the parameter “SelectableActivityStatuses”.  The default profile is having limited number of statuses while the new profile “test” is having the full list of statuses defined.Default profile:Test Profile:When the ‘test’ profile is applied to a specific user, it is not reflecting the expected list of Stauses as specified on the parameter. It is always presenting the limited number of statuses defined in the default profile.Any specific reason for that?

Hi, Is there a PSO status that can be used that would allow an activity to remain allocated to a resource but will not commit even if commit rules are met? I have a scenario where we do not want certain activities to commit until particular conditions from an external system are met, once these conditions have been met a status update would be sent to PSO so that the activity can be committed if commit rules are met. If not a status, are there any other ways to allow an activity to be allocated to a resource but ignore commit rules?

I’m trying to install PSO 6.11.0.22 on OpenShift and I’m getting the error: “Helm 3.9+ must be installed and available in your PATH to be able to deploy to Kubernetes.” when running the installer. The values.yaml file has been updated with environment specific values.in the Linux Setup folder I run the command:./installer -cli -yaml -s values.yamlIn the Installer.log file I get the single entry:06 Sep 2023 16:56:08,311 [1] INFO Installer.Program Main - Installer started 6.11.0.22And on the console I see:Cannot use file stream for [/opt/app-root/download/6.11.0.22/Linux Setup/installer.deps.json]: No such file or directoryProcessing settings fileVerifying details fileHelm 3.9+ must be installed and available in your PATH to be able to deploy to Kubernetes.Process has failed. Press enter to exitThe error message confuses me since I’m fairly certain Helm is installed:sh-4.4$ env | grep PATHPATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/binsh-4.4$ whereis helmhelm: /usr/loca

-Is there a way to provide a placeholder for signature in service report? I know that from MWO screen, we can capture the signature & it will reflect in service report but if someone could not meet with the customer representative who had to sign it on FSE’s device, he will get the service report created & then print & send for signature. So can any such placeholder be added here rather than fetching from screen? 

Hello, or some time now we have had the problem that when writing in FSM there is a long delay before what has been written is displayed in the fields in FSM. The network environment has been completely checked and is in order. Has anyone ever had this phenomenon? ThanksBest regardsMarkus

Does FSM Mobile version 6.19 support Android 12? Update 14 has this stated:The Mobile Client Requirements in the Install/Upgrade Guides have been updated to include support for Android 12 and iOS/iPadOS 15.We want to confirm if we need to upgrade to 6.20, which was stated in a community note that 6/20 supports android 7-12.

Hi there. The company I contract to recently switched to using IFS field service. With the old system, a single purchase order was raised for me to invoice my jobs for the week.With IFS, apparently it's not possible to have multiple jobs on a single purchase order, a new one has to be created for each job, which is very inconvenient, since I now have to create a separate invoice for each job, which might be 15 or more for a weeks work.  Is there any way to get around this? Any help would be greatly appreciated. 

Hi Team, i have encountered a strange behaviour in pso where tasks goes booked and then suddenly goes unallocated i checked with gant chart and found that technician has 3 capacity still it doesnt accept task, has anyone noticed same issue. thanks in advance.

Try to integrated PSO with IFS Cloud. To setup I use  Scheduling Optimization and Machine Learning Configuration Assistant. in final step, with finishing assistant it’s throws error,“Failed to connect to IFS Optimization server account Default. Error message was: 403 - Forbidden. The user IFSSCHEDULING and the parameters OpenIdAuthority, OpenIdClientId, UserNameClaim may need to be set up manually. Do you want to continue?”Anyone experience this before?

Filters are not working in dispatch console as can be seen in image. 

Hello, I created a Client Script to implement the mass update of tasks. The code is writing below:var teamID = getControlValue('task', 'team_id');openWCMassUpdatePopUp();while(1){    // read-only field    setControlEnabled('custom_input_xml', 'task__team_id', false);    setControlValue('custom_input_xml', 'task__team_id', teamID);    refreshScreen();}The code permits copy the team that I selected in the Task Screen to the team_id of the mass update and set the field as read-only. This way, I can change other fields in the tasks, except the team_id.In the UI Designer, I configured the mass update in the following way:The problem is that every time I open the mass update pop-up, this error appears:Does anyone know how to solve this problem?Thanks!

Hi All, Could you please advise on what are the generic assumptions made during IFS FSM 6.0 Installation? Thanks

Hi experts,We have outbound integrations that are triggered based on the ticking of a checkbox.   One integration runs when the check box is ticked (Let’s say IntA). Another one (IntB) is run when unticked. Both are connected to synchronous transactional business rules. So if the integration succeeds, the ticking/unticking gets saved successfully.IntB works fine. But IntA runs into the following error, On the web client when the same is done, the error is a bit misleading, Now, despite the error the integration actually works. If the user refreshes the screen and says ‘No’ to the “Do you want to save changes ?” message, the checkbox is ticked and the integration run log shows that it’s gone through.Upon checking the time taken for both the integrations I observed the following,IntAIntBAs you can see, IntA takes signifacntly more time as opposed to IntB. So I feel like this long interval causes the database transaction to time out and hence the error? If this is indeed the case, is ther