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FSM Mobile home screen not loading - user role compatibility issue

  • 26 April 2023
  • 4 replies
  • 82 views
D
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Userlevel 3
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Hi Experts,

Appreciate your input regarding the following issue.

Issue:- In customer’s Environment Mobile client Home screen is not loading when accessing with role, when they are removing the role then the screen is loading or if they clone the existing role and create a new role then with that new role the home screen is loading but not loading with the existing role.

Also, why is this issue occurring for the specific role, but not for the cloned role? 
 

 


 

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Best answer by Dilushkumar Vasudevan 12 September 2023, 06:51

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Dilushkumar

4 replies

Shneor Cheshin
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Userlevel 6
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Hey @Dilushkumar Vasudevan 

There could be many reasons for this.

  • Did you check other users with same role?
  • Did you check ‘Personal Data Consent’ on the person record?
  • Did you check ‘Tables’ tab on the role screen?
  • Did you check ‘Menu’ tab on the role screen?

That is a good start.

Cheers!

B
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Userlevel 1
Badge +6

Hi @Dilushkumar Vasudevan ,

Were you able to find a solution for this / any further details regarding this? 🙂

Cheers,

Buddhima

D
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Userlevel 3
Badge +9

Hi @buddhima ,

The actual cause of the issue was that the initialization did not work properly for Person_IDs with the '@' sign. After further investigation, the issue was replicated and subsequently fixed.

Please refer to the INC0546884 incident , which I created this post on behalf of this ticket,. R&D provided a hotfix for this issue. I hope you will get some inputs on this case.

Cheers,
Dilushkumar.

Dilushkumar
B
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Userlevel 1
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Hi @Dilushkumar Vasudevan,

Thanks for the input. I will have a look at the ticket :)

 

Cheers,

Buddhima

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