Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I am using the PI part line code and have set the ‘Update Product Structure’ flag to = ‘Y’ but when i complete a part usage it does not add to a structure. It creates or updates the product record correctly.How do I get it to update the structure when completing part usage?

Hi Team, There are several tasks in pso which are unallocated but it is not visible in dse_schedule_exception_data table in fsm.Please can you help me with this.

Hi Team,I am facing below issue in PSO,the current time (red vertical line) is coming after the blue vertical line which should be the opposite. Please can anyone help me with this.  

Hello all, I have an issue with the Tool Panel and Scheduling Information Tab. The first requirement is that the fields in the red boxes should not appear at all in this specific tab when the user clicks on "make changes" button. However, I haven't found how to implement it. I have only managed to disable "Base Duration" and "Override Duration" through permissions so that the user can see them but cannot edit them.So the fields that should be hidden are:Update expected arrival time Base Duration Override Duration Attention textAnd when we choose status committed the 3 fieldsCommit the activity Commit the activity and preceding route Commit the activity and route   The second requirement is about status transitions. I cannot find the control mechanism responsible for managing statuses and their alignment with permissible states, as well as how these states are utilized.    Please provide your inputs...Kind Regards

Hi Experts! Have a question regarding the use of person_skills in FSM and PSO. In PSO integration, we know that whatever is in the person_skills will be pushed to PSO and PSo wil schedule accordingly.Eg. If Place A has Skill A and Person has Skill A, PSO can schedule Person A to any task in Place A. In the Person_skills table, there is a column called skill level. I do not see this column (Person_skill.skill_level) in PSO. Does PSO cater for this column? How does PSO use Skill_level?

Hi experts,I would like to ask you how i can remove the buttons which is inside the user options in Web Client like in below screenshot. 

Team,Can anyone advise whats the importance/business use case of The Broadcast manager which can be configured to post data out from PSO to a external RESTful endpoint?  Anyone used it to post data external system ?  Please let me know how we can use it apart from PSO RESTFul gateway.

Hello All,I am experiencing the following issue:Database Task Schedule has been created using method MOBILE_WORK_ORDER_UTIL_API.TRANSFER_WORK_ASSIGN_TO_MOBILE.  Only change made to the standard parameters is TRANSFER_WINDOW_ = 1 Work Task is received in MWO and statuses are then updated in MWO.  The statuses reflect correctly in PSO until “Travelling”.  Thereafter PSO statuses do not change.  Dispatch Console reflects all status correctly from MWO.If I manually click on “Transfer to Mobile” in the Work Task, PSO is updated correctly with all statuses past “Travelling”. Is there something missing in my config or is there an issue with this Method?  Is there another way of automating Transfer to Mobile?Environment Details:IFS Cloud 21R2 PSO 6 Update 9Thank you for the help….

Can someone advise me how to modify which master rota is selected in PSO please? We have a mismatch in our non prod environment where the prod rota is the default one shown in the selector.Thanks

Hi, I couldn’t find anything related in any of the questions that have already been added in the community forum so I thought I’d ask the question.Not sure exactly what the purpose of this is as it was asked by one of our users. Is it possible to search for multiple task IDs in one search, i.e., typing in Task ID 1, Task ID 2 and Task ID 3 so they all get displayed at the same time in the list of search results? I’m thinking this was asked because one of our users would like to do 1 search for these tasks Ids and just be able to go back to the search results to view the next task rather than performing multiple searches for each task ID.Would be happy to explain further if this question doesn’t make sense. Cheers!

Hi Everyone, Sometime back i had seen delete bulk option in Import/Export (in Import Option) in IFS FSM. I am aware that it can be enabled if needed. Could someone please help where is that option and how can we enable the same?

We have some Customizations on our Prepare Work Order Screen, such as amended tabs, amended field layouts.When opening Prepare Work Order via the navigator we get the expected layout / view. When opening Prepare Work Order via a Custom RMB from Cases we get the standard layout / view.What do I need to do so the Custom RMB opens the same View / Layout seen via the Navigator?Thanks, 

My customer gets all it new requests from SAP integration in 23R1.  The requests is created the same as would be done manually with these steps:New Request - identify customer, location, problem, Service Catalog, and severity. Request Details - select View and Release which creates the tasks that will be assigned manually or by PSO. MWO - technician accepts, travels to, starts work, and completes the task. Integration sends the completed tasks, documents, and survey responses to SAP.The tasks in IFS Cloud are only useful for a short period of time, lets say 30 days, and they accumulate quickly, affecting query performance.    They want to know how to purge those tasks and if we have a way to do this.  I could not find a ready made projection or product that addresses this issue.  Can you provide me with some help on this topic?

During the upgrade testing for android 6u24, we have found that android by default is blocking permission when saving attachments to storage.  Additionally, taking photos outside of the application - the directory is unable to be opened to locate the attachmentments. Are there any permission changes or configuration changes to allow this to happen? 

Hello,I defined and activated a Dataset in Cloud, which I am able to see for example in Planning in PSO, but is however unavailable in Scheduling. The dataset is connected to the site.In Events, I also receive some warning messages: Operation PostData failed. Result code: Unauthorized Do you know what should I do in this case, in order to see the dataset in Scheduling?Thank you very much.

Hi,I have configured distance penalty under travel cost model.How DSE will take this travel cost model and its distance penalty and how it will allocate Tasks to resource? 

We have an requirement , where in we are supposed to add a Custom button which calls the Client Scripts to perform specific action. To achieve this we have used the List Item  Panel where in We add an object such as Attachment or parts used and hide all button such as Add , Delete including the  Object’s list views. But we see that there is the Filter option still shown and we couldn’t find a means to hide  it . [1] Kindly revert if we can hide this options along with others.(OR) [2] Another way to add a custom button within the tab.   

Can we create unique constraint in IFS base table DB level on user_def column? . we are getting external ref from external systems and creating data using maps with custom key  (external ref) and made unique in custom meta data .Still we see duplicates due to multi thread api’s . we can t to create unique constraints in DB level in BASE tables in TASK/Request tables ?  

I have a customer in 23R1 who have all their data for Requests and Resources coming from SAP into IFS Cloud.  All activity types are set to Yes for SPLIT_ALLOWED.  We found out that some activities with long durations never get scheduled in PSO and a technical resource on our team diagnosed the issue as a missing value for SPLIT_ALLOWED in the RES_SHIFT_ATTRIBUTE_TAB.attribute_id = ‘SPLIT_ALLOWED’.  In Resource Attribute Manager, this is a system default attribute, but I don’t see how we can have a value of Yes to populate in PSO Data Load.

Hi all,Is there a way to create or manipulate a Scheduling Type (SLA) for a Work Task? I know that the default Scheduling Type comes from what is configured in the Scheduling Type, Scheduling Activity Type screens and set in the Scheduling Dataset. We’re looking for a way to somehow either override the existing Work Task Scheduling Type or create a new one and be able to set a Start and End date for it -- all this without having to use Contracts. Thanks!

Hi All, Recently i have updated PSO server name in FSM Webconfig file. All the four endpoints are configured correctly.However, I’m receiving below error while initializing the dataset from scheduling manager screen of FSM.‘’There was no endpoint listening at https://psot.stcops.stc.com.sa:8744/IFS/Scheduling/Gateway/Service/Session that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.’’Please suggest me on how to resolve this error. 

Hello, Looking to build a screen that shows only records that a in the same “phy_svc_grp_b” as the individual viewing the screen.  [FSM6u24] Looking at the screen below I do not see that as an option.  How are these variables controlled?  Is it possible to add Variables to this list? 

Hello experts, we currently noticed that from webclient, after selecting datetime for a datetime field (calendar widjet), the result shown in the UI is -3 hours (Current offset with UTC). The expected behavior is for the Selection / display in UI to be in UTC+3, and to be saved in the DB as UTC.  FSM Version 6, update 25.

We are trying to complete the task without technician signature. When the complete button is clicked and YES is clicked for completing the task in the POP-UP, nothing happens as it doesn’t allow us to complete the task nor it shows any alert that why the task is not allowed to get completed.The expected behavior which we are looking for even if technician doesn’t sign it and clicks on complete button it should allow us to complete the task or it shows some alert that technician signature is missing to complete the task. May I know from where we can make the expected changes in that screen which I mentioned above in the expected behavior?

Hi All, We want to take a backup of our Dev environment and then transform our Dev environment to a baseline environment to perform some training, once the training is completed we want to restore the Dev environment to current state using the database back which we have taken. May i know the process to transform our development environment into a baseline environment ?