Dear experts,
We are implementing FSM at a refrigerator manufacturer and they have an extended warranty contract with their customers.
The services are carried out by an outsourced team.
Therefore, to fulfill a request covered by a customer I have 2 contracts. One with the customer for warranty coverage and another contract with the company that will carry out the services.
1. Can I indicate 2 or more different contracts in the requests?
2. If not, how can I configure this flow?
Thank you
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