Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Everyone as anybody ever have a exception in PSO like the one below  PSO connected to APPS 10  SchedulingService.TransportObjects.ClientException: Cannot set properties of undefined (setting 'searchTerm') TypeError: Cannot set properties of undefined (setting 'searchTerm') at F._next

Hi All, I am looking for suggestions on the following situation: we have sold a customer a equipment that helps him in his production process the machine needs regular maintenance and replacement of wear parts (non serial tracked)Now I have 2 situations:The customer buys the wear parts from us and puts it in their stock (Handled through standard Customer Order Process) The customer buys the wear part from a different source, but the part is technically identical (For example: standard electronics like a power supply or TL lights,...)How can we track the replacement of these parts during a standard intervention (Work Order)?I need a transparant and easy way to track inside IFS that these parts where replace on Day/time X so we can keep track of Mean Time To Failure. What’s the best way to track this? Taking into account we want to extract overviews and use search functionality and filters - so regular text fields don’t do the trick. Best RegardsRoel

Hi IFS Community Team/Experts, Please advise if there is a way to add additional attachments to the notification (apart from the reports listed on the notification message). Use case is when invoice is being sent to our customers, many customers are requesting for their work order to be attached as well. Appreciate your advice in this matter. Thank youMadhu

Hi,After server upgrade ,I am facing red warning in monitoring schedules in FSM version 6U9.Why do I face this issue this issue?  

Hi all, how can I setup Part Entitlement based on TASK’s TASK_GROUP and TASK_TYPE?E.g.TASK_GROUP = A; TASK_TYPE = A1 →   it will have Adj. Pct. = -10TASK_GROUP = A; TASK_TYPE = A2 →   Adj. Pct = -20TASK_GROUP = B; TASK_TYPE = B1 → Adj. Pct = -10TASK_GROUP = B; TASK_TYPE = B2 → Adj. Pct = +5etc. In the Part Entitlement Rule\Part Entitlement Parameters only 1 column can be defined.  Thanks in advance for your response. Cheeers,~Juni

Hi Experts,I applied a backup package for the first time (by hitting the apply button on the header) and observed the following,The package application is still in the status “running” and has been the case for the last 2.5 hours.But as shown above I see a log with an error status.When you expand it, and the run log is as follows, I can see that some of the configs have been rolled back (i.e the package application has started to execute). But now I’m not sure whether it has stopped with this error, or still executing despite the error since the status is still “Applying”.So, the questions I have are,*Did I apply the backup package correctly? Is the way to do this different from than just hitting “apply” on the header?*Is this error accurate? afaik, all the backup packages get created with execution parameters being empty*Does the package application process continue despite this error? 

Can you do a non-db list in FSM6? The idea being I have a really expensive query (proximal booked tasks) that shouldn’t be run without an inner constraint of a Request’s Place ID, so I want to kick it off on screen data load then give users a bunch of hyperlinks so they can go out and leverage key synergies, or something. I see “kind of” nondb list stuff on some of the baseline lookup screens but don’t want to experiment forever. If someone can kindly point out the checkbox I missed or point at somewhere baseline it would be appreciated!

Is there a way in which a task, that has 2 or more resources assigned, can be open on the mobile app of all the technicians? The is an error message that reads ‘Task has been picked up already.’

How can we upload our product images to the FSM mobile to show our engineers a article image in the part usage?  Thank you Best regards Markus Kühnl

Hello everyone,How can we ensure comprehensive CICD (Continuous Integration and Continuous Delivery) coverage for both the codebase and configuration for both FSM & PSO? What strategies and best practices should be implemented to achieve 100% coverage, addressing both code and configuration effectively? Thank you in advance. 

Hi, I am receiving a JSON payload on an incoming request and so I have created a routing rule with type NONE_XML.I want to route this message based on the attribute values in payload. For example, only if the customer_id = abcd, i would like to handle this message else i am least concerned. Is there a way to define content based routing for this kind of scenario with incoming JSON payload.Any suggestions are much appreciated.  

Hi All, Is it possible to Move PSO Filters from one environment to other? From Dev to Production. Regards,Rehaan

Hi,Now, we have a new requirement to rent our parts to customers and also need to track the location of the parts in the logistics manager.please can you suggest functional flow?

Hi FSM experts,I need to disable the following menu entries in the technician portalBut seems like these entries are not associate with menus but appear independantly. Appreciate if you could let me know how to diable these entries for the technicial portal menu Kind regards,Anupama Nagahawatta

We have a Customer Order which has a Reservation, the Reservation triggers a Mobilisation Work Order to be Generated. We have a few Customer Orders where the reservation serial no needs to be amended but we cannot unreserve the CO due to the Linked Work Order and we are unable to Delete the WO as it is ‘Work Done’ with Time Transactions. How can we remove the WO linked to the CO so we can unreserve and reserve a new serial no?  

Hi, On the SmartClient, Is there anway to loop through the notes on a Project (same would apply to Request) within a ClientScript? For context, i am writing a validation script fired from the pressing the save button on the SmartClient.  I can retrieve the saved notes from the database,  but i want to compare them to the notes that are on the screen to see if any have been updated.  If i use getControlValue() it just returns the values fron the first note in the list. Secondly, can i create new Tasks and Events from clientscripts on the SmartClient? Thanks

When we expect the Release notes of FSM6U27 available at community > Product Updates.Unfortunately, we as Customer don't have access to IFS SharePoint.

I’ve created a custom table (fsm 6.22) with a composite primary key of both team id and pm frequency (e.g., annual vs quarterly).I had defined in custom meta data for the custom table a parent relationship to the team table, along with other views, etc.I added the custom table as a listview on the team screen. I had it displaying the proper team and pm frequency combinations. Unfortunately, the team screen was reverse deployed from prd into DEV where I had my work.I re-added the custom table as a list view item again or tab. Now nothing seems to work. Using FSM utilities I tried to insert into a new team with the following xml in the fsm utitlites poster tool:   <update_insv_team_pm_status>    <insv_team_pm_status>      <team_id>@team_id</team_id>      <pm_frequency>@pm_frequency</pm_frequency>      <pm_frequency_status>1</pm_frequency_status>      <insert />    </insv_team_pm_status>      </update_insv_team_pm_status>Th

Hello Specialist,In the request table, if you choose a particular contract, I would like the LOV of request_type to show a list of the types of requests that contract can fulfill.What is the best way to filter LOVs?

Hi Experts,Could you please let us know if PSO can Broadcast to a service bus? Thank you,KM

Dear all,we just created a custom view and custom metadata in the FSM database and wanted to retrieve the data via rest API / Odata user with postman:c_workload_capacity_person_viewCurrently I receive the following error message when trying to retrieve the data The resource you are looking for has been removed, had its name changed, or is temporarily unavailable We can use other custom views and tables, that had been created some time ago. Which step are we missing to include the new view into the OData service? Regards,Thomas

 Dear FSM experts, I am seeking documentation that outlines the best use cases regarding when to use scheduled processes and integration schedules in FSM. If anyone has access to such documentation or any ideas, please share them with me. Thank you. Thanks & Best Regards,Amandi Soysa

Hi All,Is it possible, based on a criteria of a other field, to hide/show a field in the side panel of a Tab?I tried with setControlVisibility, setTabItemVisibility, setRowControlVisibility. 

Dear FSM experts,I’m seeking out documentation that explains the type of schedules displayed in the Integration Scheduling Wizard.Process File Process I-Table Process Explicit Transaction Process Attachment Process External Datasource  Process HTTP Request  Process (S)FTP Upload  Process (S)FTP Download While the FSM Connect Guide explains the setup procedure for each type, it doesn’t mention information on when to use each type and the best scenarios for their application. Your insights and responses would be greatly appreciated.Thank you and best regards,Isora Dolage  

While importing mobile design often times I get server timeout error:“The server has not responded in the past minute. Click OK and verify that the operation has completed. If this message reappears, contact your administrator.” The xml file only has 2 designs. Is there any way to avoid the timeout?