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Has anyone defined a Best Practice to follow when using the Symptom, Discover and Cause fields?

Hi @Melissa Bell 

What exactly are you looking for? Your question is a bit vague.

Cheers!


I have a customer who is looking for us to provide ‘best practice’ for these fields and the best way to utilize them in IFS Cloud.


There is a section in IFS Cloud - Next-Generation Service Management demystified (23R2) | IFS Community that explains SFM in general. If you google FRACAS, FMEA, and RCM you should get lots of best practices.


Thank you!  


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