Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

We want to sort FSM client fields on some screens.  Example: ‘Product’ screen has a section in the workspace called Service History where we show information from the Request table that is related to the Product.  Currently it is sorted by Request Id, but we would want this sorted by the Request create_dttm.I looked in UI Designer at the properties for this field but did not see an option to sort.  See attached screenshot of the Product screen.

Can someone help me out on how to restrict  partial recieving from mobile ?Where i can force the user not to uncheck the check box on receiving screen in mobile#ifs #fsmLearn Share Learn ✨

Hi Team, I need your assistance with ensuring certain fields are mandatory in our XML map for outbound integration. We are looking for a solution that doesn’t involve Business Rules. Any advice would be helpful. Thanks,Ooha Priya Battula 

We have two PSO environments, one for testing and one for production. Our test environment has the correct US date format of month/day/year but our production environment is displaying day/month/year. We’re not sure why the production environment is incorrect or how to fix it. It doesn’t look like any parameter or permission to set for the format we need to use?PRODUCTION (incorrect): TESTING (correct):We are using the same web browser to display both environments. Thanks for guidance on how to solve this! 

HI All,i am facing an issue with below mass update xml. xml is created  to update task status as Missed and closed for  ETL  period over tasks. When  i am  running below xml if any record /task has an error  the entire xml is failing to update.it should skip error records and update other tasks but its is not working like that.Kindly suggest the way to skip error records and update next records.<perform_batch>  <sequential_independent>    <mass_update_task>      <hierarchy_select result_name="task_update">        <primary_table>task</primary_table>        <attrs>          <attr>task.task_id</attr>        </attrs>        <from>          <table>task</table>          <table>PMR_MISSED_N_CLOSED_TASK_VW</table>        </from>        <where>          <join_constraint>            <constraint>              <left_operand>PMR_MISSED_N_CLOSED_TASK_VW.task_id</left_operand>

For TLS, Diffie Hellman groups according to the table below must be used.User roles: Operation, Development, IntegrationThe Diffie Hellman groups is used for key exchange with Perfect Forward Secrecy (PFS). Generally, a distinction is made between elliptic curve groups and finite field groups (mod p).The following table contains the allowed Diffie Hellman groups for use in TLS  Diffie Hellman group IANA-No. Referenzspezifikation brainpoolP512r1 33 RFC 7027 secp521r1 25 RFC 8422 brainpoolP384r1 27 RFC 7027 secp384r1 24 RFC 8422 brainpoolP256r1 26 RFC 7027 secp256r1 23 RFC 8422 ffdhe4096 258 RFC 7919 ffdhe3072 257 RFC 7919 Remark on group 256:Diffie Hellman group 256 (IANA-No.256) has a ley length of 2048 bit [1] and may only be used in legacy systems until the end of the year 2022. Th

Hi All, I know you can peg a Work Task Material Line to a Purchase Order (either by New Purchase Requisition Line or manually after creation of the PO wher you can use ‘Manual pegging of work Order Material Line’). But can you also peg a Work Task Material Line to a Shop Order? On a CO you can use ‘Supply Code’ = ‘Shop order’ or ‘DOP’ to create a connection between CO and SO. But on the Work Task, thge only options you have for Supply Code is ‘Invent order’ or ‘Project Inventory’. The option ‘New Purchase Requisition Line’ is not helpfull because the part in question is not a purchase part but a manufactured part. But we want it pegged to avoid that the WO requested part will be used for production of wholesale goods. As long as it is not pegged/reserved, there is a chance  by MRP would see it as an available part. Best RegardsRoel

Hi All, Quick question i hope.  Does anybody know if the map position button on MWO can be removed so a user cannot see this?    Thanks  Wayne 

Hello, I have asked this question before but I would like to get final confirmation that IFS Cloud does not currently support the ability to schedule workflows to get run. Workflows can only be run via an event action or projection action. Is this correct? Everything else is a work around that IFS Cloud is not intended to do.  Thanks,Bryan

Hi, We are getting following error while the event is fired when work task is finished ,The task is to push JSON file to one of the endpoint given to us , we configured routing address and routing rule , wrote plsql query is used to fire the event on work task is finished. Before it was working fine , now its giving following error.  

Hi All, Since working with APPS10 I have always worked with ‘Work Orders’, ‘Service Contracts’, ‘Work Task Templates’ and ‘Service Quotations’. But currenlty I’m now learning more about the ‘Request Management’ section using ‘Requests’, ‘Request Contracts’, ‘Standard Tasks’/’Service Catalog’ and ‘Request Quotations’.  And allthough there are some differences in approach to both, there are also a lot of similarities. So I am beginning to wonder about the reason why both functionalities exist next to each other. So could anybody try to explain a few things for me:What is the biggest functional difference between “Request management” functionality and “Work Order” functionality? What are decisive factors to use on or the other? Would there be any use-cases where a business would use both next to each other? What is on the roadmap for these 2 modules.I have read the ‘About’ pages on the IFS Help but that doesn’t give me much additional info on the different use cases for both scenarios. Fo

In mobile, how to lock the screens to be presented only if the status of the task is different from Open, Accepted, Enroute and Arrived?

Hi, I have set up an inbound integration to listen to a folder and then import the data from a .csv file.Sometimes it’s fine, then other times i’m seeing the data get duplicated.In FSM going to Integration » Integration Monitor » Monitor Instances and I can see the instances duplicate.Example: Looking at the logs its almost as if the file is still hanging around it gets moved to the processed location, but perhaps not quick enough, so the listener is picking it up again. Timestamp: 2024-02-16T16:51:25.5157945+00:00Message: Error during complete operation: Could not find file '\\ServerLocation\aw_purchase_supplier_receipt\Pilkingtons\Pilks_2_Posted_240213_193554_04.csv'.Machine: ServerLocationProcess Name: w3wpThread Name: FSMServerIntegrationMonitor~FolderWatcherPoolMessage Source: AW_PURCHASE_SUPPLIER_RECEIPT_PILKS This example showed as an exception however the data got processed twice, as per the screenshot above, and by the fact I have double the amount of records in the database I

Hi All, How can we identify the SLA duration in PSO Gantt, i can see we can see SLA in activity screen.is there any possiblity for users to view easily. Activity Screen: Gantt:  Regards,Shiyaz

Hi Community,How to change MetrixScreen to Metrix questions in Workflow designer screen in FSM smart client. Have to change place lookup to dropdown values. Please share the ideas. Regards,M.Irfana.

Hello, We refreshed SIT with PRD data for FSM application, version 6.22. We updated Scheduling App Params, updated threesixty_dataset_id global code to SIT, updated the monitor schedule that advances the time in PSO, but we are unsure why the scheduling dataset still shows PSO-PRD. The resources are not showing up on the schedule workbench. We are getting no other errors when restarting or initializing the dataset in the scheduling manager. What do we need to do to get PSO workbench to show the resources, use the correct scheduling dataset and remove the old one?   

Is there any way to manage the FSM Mobile menu which is displayed on the left hand side of the screen when the device (a tablet in this case) is in landscape mode? We’d like to manage contents or disable entirely if that isn’t possible.We thought this was governed by the Debrief Menu but it appears not!Thanks  

Hi AllWe set the Part need status to Complete when we consider the part need as Obselete. However when we try to change address on the Place which has an Obselete records we get the following error, ‘Cannot change the address ID on a request that has part needs in a non-entered status.’ This is baseline error by FSM. Could we allow address changes although part need status was set to complete ? E.g. - App Param or custom business rules ?

I wonder if there is some parameter that makes week numbers shown in gantt schema.Hope you understands ;) best regardsLars s

Hi,Can anyone help me with Splitting Activities feature in PSO 6.9? it is connected to IFS Apps-10. I have done the setups in Activity Type in IFS\Scheduling Basic Data. Allow Multiple Visits is checked in Activity Type & Work Task as well. Cost of Split & Min Visit Duration is also used. But still i am not getting the expected result.Apart from the above i tried another way, where along with the above setup, i did some more setup in PSO Planning workspace, like setting up the activity type(making it splittable), Shift template(making it splittable). But still i am not getting the desired result.Can someone help me, what am i missing?Regards-Nahin

Hi Experts:We have the following requirement in PSO.Customer uses Sub Contractors(Defined as a Resource Type) for handling their jobs and the requirement is at least they need to be plannned for 6 hours of jobs per day unless they should not be used.How can we make sure this in PSO?Could we use any PSO Rules but I dont see any matching rule for this except to limit Maximun working hours. Please advise.Kind Regards,KM 

Hi Experts,I am loading following Appointment Request and after processing no error can be seen. But when I check the history I could not see any data there. Please refer attached xmls Load file and Appointment request.Please help to answer the following question. Do I need to Specify the Datset_id in the input file when there are many data sets? There are no errors in the Events  But I don't see any history? How do I know whether PSO processed an offer request successfully? What I am missing here.Many Thanks,Kasun 

Hi, Anyone running ARP in PSO alongside FSM?I’m working through implementing ARP and one of the items I’m looking at is after the shifts have been generated in ARP, how to get that data back into the the FSM tables. This is so we can replicate data into the FSM Schedule Board. (I know , I know, I have a 10 year reliance on the FSM SB to break and get users to use the PSO Workbench). But just wondering if anyone has extracted shift data from ARP and populated that into FSM?  Cheers Ady

Hi,To meet a specific scenario on mobile, I need to meet the requirements below:1- Make an attachment mandatory in one step?2- The step will only be completed if there is an attachment3- Remove the import attachment icon from the galleryIt's possible? If yes, how?grateful.

When we have to re-boot the IFS Cloud system, our book marks are gone. Is there a way that we can configure the system so that it saves each user’s book marks and favorites without wiping them?