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technician signature comes as negative randomly

  • 28 June 2023
  • 1 reply
  • 45 views

Userlevel 2
Badge +9

Hi Experts,

I would like to have you input on following scenario.

There is a situation where task gets completed from mobile with technician signature for some of the tasks randomly technician signature value comes as a negative value.

As follows


I have checked the server logs also but could not find any info on any error causing this issue.

I feel like this can be a sync failure. 


It is really appriciated if you could provide any input on this how to track the issue. 

Thanks,
Heshala.

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Best answer by shalikakk 1 April 2024, 18:30

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1 reply

Userlevel 1
Badge +4

This is FSM core environmental issue. A fix for this issue is available in version 6.27.
https://support.ifs.com/csm?id=csm_ticket&table=sn_customerservice_case&sys_id=eac7d60edbf43150f38822e50596191d&view=csp

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