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technician signature comes as negative randomly

  • June 28, 2023
  • 1 reply
  • 77 views

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Hi Experts,

I would like to have you input on following scenario.

There is a situation where task gets completed from mobile with technician signature for some of the tasks randomly technician signature value comes as a negative value.

As follows


I have checked the server logs also but could not find any info on any error causing this issue.

I feel like this can be a sync failure. 


It is really appriciated if you could provide any input on this how to track the issue. 

Thanks,
Heshala.

Best answer by shalikakk

This is FSM core environmental issue. A fix for this issue is available in version 6.27.
https://support.ifs.com/csm?id=csm_ticket&table=sn_customerservice_case&sys_id=eac7d60edbf43150f38822e50596191d&view=csp

1 reply

shalikakk
Hero (Employee)
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  • Hero (Employee)
  • Answer
  • April 1, 2024

This is FSM core environmental issue. A fix for this issue is available in version 6.27.
https://support.ifs.com/csm?id=csm_ticket&table=sn_customerservice_case&sys_id=eac7d60edbf43150f38822e50596191d&view=csp