Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello everyone,When I place an activity on another resource in the Gantt, a change is displayed but not executed. After a browser refresh, the activity is on the original resource. If I make a change using the edit function, then it works. However, our customer would like to be able to change the activities in the Gantt directly.The activities are sent via IFS Cloud. Does anyone have any idea what the problem is? Thank you for your help!

Does anyone have an experience of installing PSO stand alone in DR servers? Since database in Disaster recovery environment is passive one, it is read only. But due to its read only nature, the PSO installation is failing because the user doing the installation needs to have write permissions on the databases. What can be the possible resolution for it?

Hi,  We currently have two separate customers, belonging to the same group of companies, sharing the same IFS Cloud environment. The two companies are mapped in the system as two different companies, with different sites, warehouses and resource groups. The Service Catalogues and standard tasks are also different. However, Company A and B have common customers, with different contracts with them, and offer different services. When creating the New Request, once the customer has been chosen, the Service Catalogues to be chosen from are all those in the system.Is there a way to allow Company A, to see only service catalog used by Company A and Company B, only those used by Company B? Is it necessary to act on the permission sets? Is there a solution currently in use to handle cases like this?ThanksStefania

Hi,I have a process where I am collecting a bearer token, and I then need to use that value in a subsequent message. Looking at the guide it looks like I can use an integration function in message routing too (which I haven’t done before).The function is pretty simple as shown below. I have then added the function and argument into the argument value for the message routing. It doesn’t appear to be getting picked up.The exception message I am getting is stating - Exception: AccessToken is required for bearer authentication.However, if I hard code it with a value I get a different response.I’m not able to add the full token into the argument due to the length, otherwise I would try that for testing.Therefore, can I use functions in this way. The FSM Connect Guide implies I can. If you can what have I done wrong?RegardsAdyFSM6 U23 

On color activities by option, to remove some of the existing and add some others (e.g., with or without appointment and other custom filters)  

Dear All, setcontrolvisibility for web client is not working while hiding the field in row level.I am trying to hide 2 3 fields under part_need tab its not working . below is my script Please let me  know why this functionality not working or anything I am missing here in the below script to hide the fields in row level.  var dataTableRows = getDataTableRows('part_need');var accessgroup= getControlValue('task','access_group');if(size(dataTableRows) > 0){for(var i=0; i<size(dataTableRows); ++i)    {      var row = dataTableRows[i];if (accessgroup == 'ELUX_BE' || accessgroup == 'ELUX_CA' || accessgroup == 'ELUX_DK' || accessgroup == 'ELUX_LU' || accessgroup == 'ELUX_NL'){    alert(accessgroup);       var Seename=getRowControlValue(row, 'part_need','user_def16');   alert(Seename);   setRowControlVisibility(row, 'part_need', 'user_def16', false); setRowControlVisibility(row,'c_ecc_part_reservation_status','tracking_id',false);setRowControlVisibility(row,'c_ecc_part_reservation_status

 Hi experts, What does Below FSM server logs refer to?Message: PerformanceMonitor.CleanNonLiveThreads() failed. System.OutOfMemoryException: Insufficient memory to continue the execution of the program.   at System.Text.StringBuilder.ExpandByABlock(Int32 minBlockCharCount)   at System.Text.StringBuilder.Append(Char* value, Int32 valueCount)   at System.Text.StringBuilder.AppendHelper(String value)   at System.Text.StringBuilder.Append(String value)   at Metrix.Global.ServerRequest.PrintMessages()   at Metrix.Global.PerformanceMonitor.PrintMessages(Int32 threadID, StringBuilder sb)   at Metrix.Global.PerformanceMonitor.CleanNonLiveThreads() I have checked the server performance and it appears to be normal.

Hi,We are facing an issue while performing outbound integration. {"status":"Error","errorCode":"A231002","errorMessage":"Exception Occurred while processing the timesheet: An error occurred while sending the request.\r\nThe remote server returned an error: (504) Gateway Timeout.\r\n   at A23.IFS.time.Gateway.OkapiGatewayService.<GenerateAuthToken>d__6.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at A23.IFS.time.Controllers.timeController.<time>d__4.MoveNext()"}.Whether this error belongs to FSM or from External system.

I am unable to update all the records using the below xml for mass update. Some of the records are not getting updated  if I am doing a bulk update. It is working fine up to 99 records. Is there any alternative method by which I can make it work for a large number of records? <perform_exec_db_edit><parameters><sql_command>update person_skill set user_def4=null,user_def5=null where person_id='@expression[person_skill.person_id]' and user_def5 is not null and user_def4='AD'</sql_command></parameters></perform_exec_db_edit>The server log is giving exception: Exception Message : Cannot exceed more than 100 nested business rules, check for recursive business process.

We're currently updating and deleting records in bulk using a business rule. It works fine with around 100 records, but we encounter problems when processing larger batches, such as 400 records. Not all records are updated or deleted correctly.The error message we’re seeing in the log is:"Error: Cannot exceed more than 100 nested business rules. Check for recursive business processes."Is there a way to adjust the business rule so it can handle larger batches of records? 

Hi,we have several mobile designs.  A design is setup as default design. A user cannot use the default design.  User always sees this screen using the default design. (Without of with setup in Design\Users).  Using different mobile devices and different OS (android, iOS), the issue always exists for this user. When the user is connected connected to other design, the mobile screen works properly. Other users don’t have the issue. Any idea why this user experiences it? ~Juni

Hello All, I am exploring the IFS Cloud With PSO functionalities,  wondering if someone can suggest or share any documents if exist related to IFS Cloud with PSO integration and data mapping, dataset creation or other configurations to start with, will be more helpful.  Thanks in advance.

In Apps9 Repair Work Orders, there is an option to edit the configuration of the part serial record associated with the work order object (see screen capture below). Does this capability exist in Cloud?  Business CaseA customer has equipment to be repaired. A customer order is created that will be used to deliver the repaired equipment to the customer. The customer order line for the part has a config ID of 5555. A repair work order is created with the serial object to be repaired. The part serial record associated with serial object has a config ID of 2222. After the repair, the part serial config ID needs to be updated to config ID 5555 so it can be reserved and picked for the customer order line and then delivered.The repair work order in Apps9 allows the configuration to be edited. I’m looking for a way to do this in Cloud.

Hi,How can we delete shifts in PSO through FSM Schedule Process, and both are available in different servers, how can we implement this with perform_batch process. Do we have any specific outbound method to delete shifts in PSO.

Hi, Under work task , if I go to document section there is no download button coming but for other users it is coming , the configuration for both the users is also same.Screenshot1 has download button .Screenshot2 doesn't have it.  

Can anyone share the FSM - UPS integration design document? FSM6 has a standard connector to UPS, but I can't find any documentation of it. A customer requested this documentation this week. Likely, such a document got released with an older FSM release.

Company Templates - Adding new LUSExploring the possibilities of the company template is it possible to add any LU (if this LU is currently does not exist in the company template) to a component in a company template,  

How we can know that from where the value of field “Created By” derived for any kind of transactions

Hi all We have a customer using FSM (6.22 build 8362) and PSO (6.10.0.13). Previous to upgrading they could see the group the user was a member of, however it appears that during the upgrade Admin group has been dissociated form the users but weirdly they kept the admin rights. This is the same for viewable datasets, The solution used was to add 'viewAllDataSets' permission to the default set which seems to work. Still, the sudden change without any traceable mention in the change log  is worrying - same applies to Admin groups removal. Is there a known bug that could cause this change during the upgrade ?Thanks for your help Keith

Is it possible to add a column to the “Open Requests at Place” popup that fires on the Request screen after entering a place_id? We want to add Request Type to the below. Looking in UI Designer I though this was the “OPENREQUESTSFORPLACELOOKUP” screen however it appears that is not the case. Is the screen in the screenshot modifiable?Thanks,Barry

Hi,I am trying to create a break that appears as white space between the green-colored shifts in the shift templates, but I cannot find it in the resource planner. Please can anyone explain the reason.  

Issue Description:The customer has encountered an issue where the FSM Mobility app/Windows mobile sends the local time instead of UTC to the server for the location_as_of field (related to GPS fix). This issue is causing problems, particularly when the GPS fix is sent with the wrong time, as it prevents users from receiving task allocations for the rest of the day.Example: A technician in Western Australia (UTC +8) sent a location_as_of value of 12:50:00, but the correct UTC time should have been 04:50:00. Due to this mismatch, PSO interprets the technician as unavailable for further task assignments.In some records in the above screenshot, you may notice that the value of location_as_of (the first column without a column name) has a significant time difference of over 8 hours compared to created_dttm and modified_dttm. Product Version: FSM 6 Update 26Business Impact:The incorrect timestamp blocks technicians from receiving additional tasks for the day, leading to operational inefficie

To Preface: We use two different task status’: one to represent that the task is completed and the request is completed. Another to represent that there is still work to be done on the request, so the task gets “rescheduled,” and a new “follow up” task gets created. The Request remains Open until the last task is completed. The work on the rescheduled task is essentially completed. Currently we have a time clock BR that does a perform time clock event generation when the task status changes. Also, side note: there is a value BR (before update) that will change the Completed task status to Reschedule if it needs to be rescheduled.It appears that the time clock rule can only evaluate one Stop Action. Question 1: Does the time clock rule only evaluate and use the first Stop Action even if the value that we define doesn’t match the task status?Please see pics 1 & 2 below to see the result of a Rescheduled Task. Fortunately the total labor time is calculated and still gets created even

We have user’s who are visually disabled. What are your recommendations for accessibility add-ons for the web client?

Hi, We are using rental functionality of IFS Cloud. When we generate the rental transections, UOM comes as Hours. What setup is required to see that the UOM on Cost and Sales lines should be Day not Hours. For Example:  We commissioned (Start Rental) a Tool on 23-09-2024 13:00 PM and decommissioned (End Rental) on 23-09-2024 18:00 PMNow we generate the rental transection, the UOM on Cost & Sales line for different scenarios will be as follow: (Period Rounding - None) : UOM - 5(Period Rounding - Daily Rounding) : UOM - 24 ( 24 Hr = 1Day) For 2nd Scenario, I need the UOM as 1 not 24. Am I missing on some setup or how we can achieve.