Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

During the upgrade testing for android 6u24, we have found that android by default is blocking permission when saving attachments to storage.  Additionally, taking photos outside of the application - the directory is unable to be opened to locate the attachmentments. Are there any permission changes or configuration changes to allow this to happen? 

Hello,I defined and activated a Dataset in Cloud, which I am able to see for example in Planning in PSO, but is however unavailable in Scheduling. The dataset is connected to the site.In Events, I also receive some warning messages: Operation PostData failed. Result code: Unauthorized Do you know what should I do in this case, in order to see the dataset in Scheduling?Thank you very much.

Hi,I have configured distance penalty under travel cost model.How DSE will take this travel cost model and its distance penalty and how it will allocate Tasks to resource? 

We have an requirement , where in we are supposed to add a Custom button which calls the Client Scripts to perform specific action. To achieve this we have used the List Item  Panel where in We add an object such as Attachment or parts used and hide all button such as Add , Delete including the  Object’s list views. But we see that there is the Filter option still shown and we couldn’t find a means to hide  it . [1] Kindly revert if we can hide this options along with others.(OR) [2] Another way to add a custom button within the tab.   

Can we create unique constraint in IFS base table DB level on user_def column? . we are getting external ref from external systems and creating data using maps with custom key  (external ref) and made unique in custom meta data .Still we see duplicates due to multi thread api’s . we can t to create unique constraints in DB level in BASE tables in TASK/Request tables ?  

I have a customer in 23R1 who have all their data for Requests and Resources coming from SAP into IFS Cloud.  All activity types are set to Yes for SPLIT_ALLOWED.  We found out that some activities with long durations never get scheduled in PSO and a technical resource on our team diagnosed the issue as a missing value for SPLIT_ALLOWED in the RES_SHIFT_ATTRIBUTE_TAB.attribute_id = ‘SPLIT_ALLOWED’.  In Resource Attribute Manager, this is a system default attribute, but I don’t see how we can have a value of Yes to populate in PSO Data Load.

Hi all,Is there a way to create or manipulate a Scheduling Type (SLA) for a Work Task? I know that the default Scheduling Type comes from what is configured in the Scheduling Type, Scheduling Activity Type screens and set in the Scheduling Dataset. We’re looking for a way to somehow either override the existing Work Task Scheduling Type or create a new one and be able to set a Start and End date for it -- all this without having to use Contracts. Thanks!

Hi All, Recently i have updated PSO server name in FSM Webconfig file. All the four endpoints are configured correctly.However, I’m receiving below error while initializing the dataset from scheduling manager screen of FSM.‘’There was no endpoint listening at https://psot.stcops.stc.com.sa:8744/IFS/Scheduling/Gateway/Service/Session that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.’’Please suggest me on how to resolve this error. 

Hello, Looking to build a screen that shows only records that a in the same “phy_svc_grp_b” as the individual viewing the screen.  [FSM6u24] Looking at the screen below I do not see that as an option.  How are these variables controlled?  Is it possible to add Variables to this list? 

Hello experts, we currently noticed that from webclient, after selecting datetime for a datetime field (calendar widjet), the result shown in the UI is -3 hours (Current offset with UTC). The expected behavior is for the Selection / display in UI to be in UTC+3, and to be saved in the DB as UTC.  FSM Version 6, update 25.

We are trying to complete the task without technician signature. When the complete button is clicked and YES is clicked for completing the task in the POP-UP, nothing happens as it doesn’t allow us to complete the task nor it shows any alert that why the task is not allowed to get completed.The expected behavior which we are looking for even if technician doesn’t sign it and clicks on complete button it should allow us to complete the task or it shows some alert that technician signature is missing to complete the task. May I know from where we can make the expected changes in that screen which I mentioned above in the expected behavior?

Hi All, We want to take a backup of our Dev environment and then transform our Dev environment to a baseline environment to perform some training, once the training is completed we want to restore the Dev environment to current state using the database back which we have taken. May i know the process to transform our development environment into a baseline environment ?

Is it possible to change the date format to not include time? For example we are trying to change the “Planned Start Date” for a task so that it only requires a data not a date and time.

In 23R1, I see that the Dataset screen has a tab at the bottom for parameters, but it is not enabled to add rows in the customer’s environments.  How is the entry of new rows enabled?  The customer wants to enable url links to IFS Cloud pages directly from the scheduling workbench, and I’ve told that this is where it can be done.  Is there documentation about this feature?  

I made an ad hoc report, but some of the columns have multiple values like skills, roles, etc. After downloading the report I am getting only a single value in the Excel report

FSM-I created a task & assigned to FSE from start date 26 Sep. He started the task on 25 Sep & now allocated start date visible on resource monitoring is 25 Sep. When I allocated the task, I used adjust to schedule feature that applied a calendar on resource & considered 12 hrs per day, so end date was 20 Oct but when he started the task, end date visible on res monitoring screen is 7 Oct which does not give correct picture as the person will work on it till 19/20 oct.  

We use FSM 6.21 and PSO 6.11. Currently, we need to use the PSO resource planner to setup rotas designate which resource will be working which shift.Is there anyway to upload shifts from a spreadsheet type of format? If not today, is that on the roadmap?

When concluding the work order we are getting the following error  Any ideas on what this could be?

Hi Experts! Is there a way to hide this menu icon? 

Hello, Currently from the task screen we have built a number of ‘custom searches’.    My users have raised the question.  Can we create ‘buttons’ for them to click in the header vs. having to open a drop down every time they want to check a work Queue? Can a button be given a ‘preform message’ type XML or a Client Script to run a specified ‘custom’ search? Best regards,Dan

Hi experts, This is regarding FSM Mobile Cloud deliveries.I have done a customization in mobile and this needs to be deployed in cloud. I need to know if it is mandatory to upgrade the version from the code before building the apk? Eg. Does the this need to be updated to 6.22.8363? Also, once a new apk is deployed to cloud, does the installer automatically upgrade the version as in the screenshot above or is it fetched from the code? Cheers,Buddhima.

Hi experts,Is there a way to see the mobile client version change history? I need to see when this version was changed from 6.22.8361 to 6.22.8362. Cheers,Buddhima

There are situations where when carrying out multiple inspections, for example 100 hours (phase A) and 200 hours (phase B), where some materials, for example o'rings and counter pins, are repeated, used in both the 100-hour and 200-hour inspections in one same requirement. This occurs, generating duplication in the planning of materials and incurs additional costs. Is there a routine in the IFS Application 10 that checks this condition of material duplication and notifies the planning area? How can I avoid purchasing duplicate material?

Hi Experts! I am currently creating a new custom look up / standard screen. As we know, in the standard screens and functions, we have the Access Group field that limits access to these screens based on the corresponding Access Group input for each Person. Eg. If request has Access Group = A, and Person as Role with Access Group =A, then this person can view that request. How do we setup this same functionality of Access Group control in a Custom screen?

Hi FSM Experts, Is there a possibility to anchor an object to the bottom of the page without adding it in the footer? Requirement here is to add a signature box at the end of the last page Regards,Anupama Nagahawatta