This will include questions related to FSM and PSO.
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HiWe want to lock the format in the Remarks fields for some of the Work Steps in MWO. Some of them shall have dates, some shall have time.Others shall remain as text fields. Does anybody have know of the possibility for such changes?
We are looking to create a quiet period in the application (FSM6u25) during which daily database jobs can be allowed to run without interfering with or being interfered by scheduled FSM processes. Is there a native way in the application to pause all scheduled processes at, for example, 12:30a and resume at 4:00a to allow for the db indexing and back-ups to take place?Thanks,Richard
Hi Team,There is a requirement in mobile application. Client wants me to add save button instead of Add button. Now add button is also for save the data. So, could you please suggest how to do that. please find the attachment below for reference. Thank you in advance
How can IFS Appointment Assistant be accessed? Is it a separate application that needs to be purchased and integrated with IFS Cloud. Does this also support confirmation of appointment by customers through IFS B2B portal or does it has its own customer login to help us with appointment handling?Are there any detailed document on setup, transfer of dataset and appointment functionality?
Our business has some activities that will not allow travel. As in the customer is not willing to pay travel time on these work orders as they know that there will be other work orders that will already require travel, and the work can wait until such time as we travel to the site.These will be separate work orders as the no travel work order will likely be open before a PM work order. We do use a specific priority ID for the work tasks that have this requirement, so are easily able to identify them.I have not been able to find any setting in PSO or IFS Apps 10 that marks an activity as not allowing travel and needing to be done while onsite on a per work task basis. Only those settings surrounding the travel of the resources.We are aware at times this will lead to the activity going unallocated for periods of time and accept that inevitability, but since we will not be paid for the travel on these, we never want to schedule travel on them individually, only when we have other work
Hello everyone, We have created two users in the cloud with slightly different authorizations. For one user (with fewer permissions), we can see all resources in PSO. For the other user (with more permissions), we cannot see random resources in PSO.Both users are assigned to the same datasets, groups and permissions in PSO.Does anyone have an idea what the problem could be? Thank you,Anatasiya
Currently tickets are getting assigned based on FT Skill, FT Availability, FT Cost & FT Travel duration, I would like to get Site Calendar to send from FSM to PSO , so that system can assign the job properly. Currently some site are 24*7, Some are access only during business hrs, but PSO assign all the job based on above 4 Parameters, it doesnt consider Site open timing, due to which task get assign during non accessible timings.If Site accessable time will open for some time then PSO should not assign the job any one.
Hello,Within IFS 10, is there an API to transform a date in DD/MM/YYYY format into MM/DD/YYYY format?Thanks .
Hello community.I’m looking for help to identify the parameter(s) in FSM6.25 that determine the number of open bill schedules. In our current configuration, we are generating 1 for annual, 4 for quarterly and 12 for monthly which creates certain challenges when it comes to maintenance and reporting activities. In actuality, we really on need the next bill schedule to be generated. Any suggestions?Thanks,Richard
In our product set up, we use PSO in tandem with IFS Cloud WO Management. PSO continuously schedules and optimized work-tasks, and broadcast plans back to Cloud.What I’m trying to understand is how/when data is being exchanges between PSO and Cloud. I can see in PSO when data is being broadcasted, but I have not yet found where in Cloud I can see how this plan is being processed.Can anybody put me on the right track?
Are conditional required fields possible in the FSM Smart Client?For example, if REQUEST.REQ_TYPE = “Some Value” then REQUEST.USER_DEF1 is required else it is not required.Thanks,Barry
Need to get some info on the Daylight Time Saving in IFS PSO.
HelloUsing the date parameter and any of the selection parameters it works perfectly, but when I use Model: It doesn't work.I am sending the main screen where the documentation indicates that it must have a model and a location: I am sending the scope screen where we can see the model and the location that is ideal for the recurring service. As you can see, there are scopes, this is where the problem occurs, if I use only the start and end date it generates the request and works as it should, but if I use the model filter it doesn't work This is the error presented when I use model, I need it to work. The service object is functional
Hello Experts; 1→ Regarding FSM6[24] existing database , we need to import another database to the existing one [MSSQL]Could you please provide if we have any documents/guides to perform the database Import.2→ What are the scripts that we must use to cleanup any post copy data after the import ? BR!/Dilshan
Please, can you help me? In Aurena, in the work resource detail can be assigned skills to the one resource.I have 900 work resources and I need to assign a skill to all of them, how can I do it in bulk? (I don't want to click 900 times on each resource separately. Thanks Premysl
PSO 6.11.0.18 I am looking for information on PSO External Links in Activity Details in Scheduling->Resources space.Where can I configure additional links or modify existing one? Is there an option to link to FSM and open a new tab within an existing FSM session, instead of opening a new FSM tab in the browser?Currently our FSM Task Info link opens a new browser tab, but displays no info - “unsafe” message included in the web addressThanks
HIST_REC_LIMIT_MEAS is the maximum number of historical measurement records to be transferred. Customer has set this parameter to 3, so they will only see 3 historical records and that’s fine. But the problem is that on mwo the customer could see the oldest 3 records. But we believe that seeing the oldest records is not important but seeing the latest 3 records will be more important for the service Engineer. Could you please explain why it has been implemented like this or is it a bug?
Hello everyone,When we click on “Request Work Task - Scheduling and Allocation” in PSO, the task opens in the cloud. Unfortunately, we get the message that the page was not found: Does anyone have any idea what the reason for this could be? Thank you!
Dear Community,At a PSO instance 6.9.0.18 which is hosted by IFS Cloud Services connected to an IFS Cloud environment (23R2) also hosted by IFS Cloud Services.The Scheduling Optimization Configuration is successful with the “4 blue OK messages” when saving. Also when Testing, the response is within 2 seconds “Connection successful”.When sending a dataset, the background job is OK, and when looking at the Application Message created, that status is "Released”. There is an Input Message Data XML which is the LOAD XML and looks fine to me. But there is not Output Message Data XML.When looking at the PSO in the Event Log, we don't see any action here… I am an admin, I have full permission in both Cloud as PSO. Does anybody has any ideas where to investigate, push or fix stuff? Application Message: PSO Event Log:
Where can I find documentation for the PSO API(s)? I’ve looked around the PSO help information, but I don’t see anything about what API(s) are available, and how they can be used.
Hello,Through several rounds of system performance health checks with our FSM6 (u25) instance, a recommendation was made to perform a daily restart of IIS on our web and application servers in the early morning hours (e.g. 4am). This practice however has become unreliable and often fails resulting in a scramble when users start their day and are met with an unresponsive system. I’m looking for any suggestions on how this is being done by others and if there are any thoughts on scheduling a server restart instead of just IIS as we would be able to put better measures in place to ensure the server actually restarts with little human intervention.Thanks,Richard
Hello All, We’re having an issue with the Launch Browser function on mobile. I’m assuming it’s to do with an Android update as this was functioning earlier in the year. Has anyone else experienced this and hopefully resolved the issue?We are using it to link to a site that takes credit card payments.I’ve tested the function by creating a new button that links to https://www.google.com just to make sure it’s nothing to do with our URL. The button does nothing. No error or attempt to open anything. It does link out to google properly when tested on the smart client script editor so I’m fairly certain that everything on the FSM side is correct. We use Samsung Galaxy Tab 3 devices on Android 13. Let me know if you need any more details about our mobile devices Any help would be very much appreciated. Thanks
We have recently noticed that the download folder on the mobile web server has grown to approx 150GB and is taking up a significant amount of the space on the disk. Upon investigation it appears that these image and document files migrate to the m5 attachments folder which we maintain on a dedicated file share server and are accessible through the FSM client.There was an idea submitted related to this that was denied:Change to files saved to the Downloads folder in the Mobile server. In the absence of a proper systemic way of dealing with this folder (e.g. to purge the files after X days), are there any best practices or guidelines on how to manage this folder besides just adding disk space?Thanks,Richard
How do I hide / remove Work Types from being used by Users in IEE? We can limit using Permission Set Filters for MWO but how do we do this for back office users? Thanks, Lisa
Hi, does anyone know how I get a copy of the binary code for our mobile app or get a static security scan?
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