Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Experts, Since the FSM6 Update18 has been released on 27th of May 2022, and it has already been over 6 months after Windows11's release, is Windows11 the supported platform for FSM6 Update18?Appreciate your input. Best Regards

We are currently running FSM 6u6 on SQL Server 2017 and are in the process of upgrading to FSM 6u15 on the same SQL Server 2017. I’ve realized that during previous upgrades (during which we upgraded from SQL Server 2008 to SQL Server 2017) we didn’t update the Compatibility Level of the database storing FSM data.Currently the Compatibility Level of the database holding FSM data is set to level 100 - is there any reason not to update the Compatibility Level of that database to 140? We’d like to take advantage of newer functions for reporting, and I’m hoping the new cardinality estimator and adaptive query processing feature will speed up performance at least for reports.If anyone has any experience with this I’d appreciate advice as I’m not a DBA

while upgrading from 360 to PSO6 we are having trouble including certain column headers in the Resource tab of the Scheduling workspace, which we use in 360 Resource for grouping purposes. In 360 we can display the additional attribute “Shift Group” in the Resources tab of the Scheduling Workspace by adding “Shift Group” to the Resource Columns list. in PSO we can add the Additional Attribute “Additional_Attribute.Shift Group” to the Resources Column list but it still fails to show in the list of displayable column headers in the Resource tab of the Scheduling workspace. we have tried many different ways to get this column included now but have failed miserably. does anyone have any ideas? thank you for any assistance you can give me

In FSM, How to move the survey from Dev environment to Test environment ?whether we can do it through Package extract or Import/Export ?Kindly suggest..   

 Dears,There are log levels in FSM system from 0 to 9. What is the significance of this log level. If log level is 5 and log level is 9 then what extra thing we can get from the server log. Can any one help on this query? Thanks & Reagrds,Rajat

Hi Experts,Please refer the below requirements.Customer is using inbound map to modify/insert records with some additional logics.  Their requirement is to send the json request without any mapping name.Example json message format{    "parameters": {        "mapping_name": "EXT_SYS_TO_FSM",        "xml_import": {            "inbound": {                "part": {                    "part_id": "DP19",                    "description": "Updated by OData API new change"                }            }        }    }} Is there a way to define the json request without “mapping_name”?(I know that we can create the json request without mapping_name. But in this scenario, xml map is not getting triggered and only the baseline logic will execute and the tables are created). For this requirement, json request should execute with the use of xml map even though the xml map is not defined in the json message it self. “Perform_inbound_integration”  is generic for all the types of inbound integrations. Th

for performing mass updates in FSM we need to set up columns according to the screenshot of the error message below:Unfortunately we cant find where to do this in studio. if anyone can assist I would be very grateful

 We have a requirements to call external systems and need to go though the proxy with credentials .Is there anyway to config proxy with authentication in IFS ?In web.config file where we can give a proxy server details  but we no option to pass credentials

Hello, We have the below problem in FSM Mobile: In mobile, some fields are “dropdown” type and we want to display predefined values. For example, the below field “CUSER_DEF221” needs to have some values in its dropdown, but in mobile the dropdown is empty. Screenshots below that show the steps that we have already done. The field of the custom table​​​​​​The ‘Lookups’ of this fieldThe global code table The field properties -1-The field properties -2-​​​​​​The actual field with the empty dropdownThanks a lot !! 😊

we are upgrading from 360 to PSO6 and cant find how to add or delete private activities in the Scheduling Workspace as we can in 360. Are we correct in thinking that this is now something that has to be performed in the Planning Workspace in Planning/Resource/Unavailabilities, or are we still able to add the unavailbilities directly into the Scheduling Workspace?thank you for your help

Can someone point me to the setting in IFS Apps 10 where I can denote the rounding of scheduling that the DSE produces.  Essentially, I am trying to enforce schedules to be on the quarter of an hour.  i.e., 8:15, 8:30, 8:45, etc…Many thanks!

Hello!In the ‘Jump to screen’ icon in FSM mobile, we would like to display only the screens that belong to this specific workflow, based on the ‘Workflow Condition’ script of every screen. Is there any way to configure it? (In the screenshot below, all the screens are displayed, OOTB and Customs) Thanks!!   

Hi All,i am planning to use perform method using metrix xml in map function.  how can we capture response in xml maps.  as per document “Metrix 5 XML Messages” ,  ex: below is the xml message in map function . <create_task result_name="CreateTask01">       <request>          <request_id>{requestId}</request_id>       </request>   </create_task> Response ; <create_task_result result_name="CreateTask01">       <task>          <task_id>6198</task_id>          <accepted>N</accepted>          <plan_start_dttm>05/01/2012 03:19:00 PM</plan_start_dttm>          <plan_travel_to_min>0</plan_travel_to_min>          <plan_travel_return_min>0</plan_travel_return_min>          <plan_travel_start_dttm>05/01/2012 03:19:00 PM</plan_travel_start_dttm>          <fixed_commitment>N</fixed_commitment>          <status>OP</status>          <task_status>OPEN&lt

Hi, Is it possible to control (hide/show) the task’s status change icon on top right corner for different screens for the mobile app?  Thank you,João Oliveira  

Hi Team,Is there any option to create a child relation between different data types like Decimal & String by converting decimal value to string value. TASK.TASK_ID is Decimal & METRIX_AUDIT.KEY_COL_VALUE01 is String 256 

We are getting the below error while opening the Integration Run Log in the application :Unrecognized Business Object 'Integration Routing Rule' and 'Integration references'.Contact your System Administrator for assistanceAnyone has any idea how to resolve the issue Regards,  

Our requirement is that one person should be allowed to work in 2 different teams in 2 different shifts. In person record we are able to add only one Calendar ID . How it can be handled in IFS FSM to meet this requirement.  (G2330348)

 Hi Experts,I am trying to achieve the tag highlighted in the left image below. What I have managed to create is shown on the right. My setup is as following,  if I use @xsi:noNamespaceSchemaLocation above, nothing gets added as an attribute.How do I get this tag exactly as required?

Hello community, I would like the time to invoice on a work task to only consider the time report of work done not the time report of trips. This is because I do not want to invoice the trip hours but still need to get the time spent during trips.For example: I set the time duration of a work task to 0,1 hour with the Work Order Invoice type Max quantity Then I do the trip and the work with time reports and I get the following (in blue trip hours to and from the work and in yellow the time spent on work) I would like Max Qty to consider only the work done (in yellow) instead of suming the two. In this example, the quantity to invoice on each line should be:Line 1: 0 Line 2: 0,1 Line 3: 0How can I achieve that? Also, how can I see that the line correspond to a trip time report vs work time report? (Here I get the information because I know how much time is spent on each time report but I cannot find the information directly on the line) Thank you, 

when a technician open schedule board he can see tasks of colleagues present in the same team but he cannot change any task showing over the schedule board. only task assigned to him can only be changed by him.Summary:-  Technician can do changes in a task over schedule board assigned to him other then those he cannot able to change.

Hi Experts,I have a customer running FSM production environment & there is a requirement configure FSM instance to use HTTPS instead of currently used HTTP.The question is the customer has a specific requirement of not running the FSM installer file to reconfigure the application with these changes.Customer is asking whether it is possible to manually change the configuration files of the FSM instance to enable HTTPS communication, without doing an application reconfiguration through installer. Thanks in Advance !!!

Hi,Is it possible, either in IFS or PSO, to book a human resource (a technician) without the creation of a work order? (Similarly to the creation of an outlook meeting)For example : book a technician for 3 hours on a Tuesday morning without a work order or any detail of the work to do and later on add the work order once we have the information. Thanks ,Nethmini

Hello all!!Do you know how to add the attachment feature (See/Add attachments) in custom screens with configuration?Attachments are displayed in the OOTB Debrief Overview screen, but we need to add the attachments in another custom screen, if possible.  Thanks a lot !!  

Hello all, In our custom screens, we would like to have only title, and no screen tip.In order to do this, we tried to leave blank the 'screen tip' property as shown in the first image below, but this has as result to be displayed the default screen tip, as shown on the second image ('This is a sample tip with text and stuff').How could we have no tip at all ? Thank you!   

Hi.We are currently trying to figure out how to remove parts from a site. For instance if the site gets shut down, how do I remove all the parts using the mobile app? There is a remove parts screen, but nothing shows up.The way we want it to work is have a task for the site and then select parts from a list to remove them.Any help on this would be very much appreciated.