Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Dears, We have noticed below exception from Application server log.Timestamp: 2024-09-05T12:30:46.8517151+03:00Message: A datatable could not be found for table task_ext in namespace Metrix.BusinessEntities.  A datatable was created automatically based on the metadata records.Machine: SCDVWFSM04App Domain: /LM/W3SVC/1/ROOT/FSMQA2-1-133700022188453582ProcessId: 9404Process Name: w3wpThread Name: Can anyone brief about this as this exception is noticed frequently in server log on multiple tables.Please let us know there is solution to overcome this exception. Thanks & Regards,Narsing

Hi Team,I’m using the Attachment functionality in mobile to capture attachments for ESCALATION table. From the IN_CORRECTIVE _MAINT designer screen by using the Attachment icon of damage photograph field(user_def13), i am saving the data.After choosing an attachment and while the record is saved, the damage photo.user_def13 field stores a negative integer value such as -1, -2, etc., in the DB instead of the Attachment ID. Is there any step to be configured to capture the Attachment ID apart from the above? Kindly advice. please find the reference below Thank you in advance

Dears, Any idea on this THREESIXTY_RAM_LOAD_HISTORY table structure and data inside this table.This table contains huge records, and we need to delete the records.let us know the impact on both FSM and PSO after records deleted. Thanks,Narsing

while exporting the resources data, it is getting downloaded in arp format(screenshot below) and when we are opening this arp file, it is not showing in readable form in notepad. Please let me know how to view the data inside the downloaded resource arp file in readable form. PSO version 6.11.0.11 

 Hi, I’m trying to assign manually a suggestion from PSO. But few second later:The only way to remain in the assigned state is to ‘accept’ the task immediately.This is very weird, it should not work that way.Can anyone help me find a way to solve this problem?

Hi Team, Can anyone tell me the easiest way for setting up access group for Shipment and Receiving screen in FSM smartclient apart from reserving a user Def field and populating the access group value.

Hello,Does anyone know if it is possible to add a delay of x milliseconds to an outgoing message?Thanks,Cátia Oliveira 

Value of Travel from and travel to data is not flowing from FSM to PSO 

Hi All,I am facing  an issue with resource preference data  in PSO dataset . we have one dataset in FSM and mapped only one team under this dataset in team table. while loading dataset from FSM to PSO  getting error in events like bulk resource insertion failed ,To check this issue verified audit file and identified unnecessary resource preferences added in the loaded dataset irrespective of team associated to the dataset. I was not able to identify why other team resources preferences were  loading in this dataset which are not belongs to dataset team.Could you pleas help me to stop sending unnecessary resource preference to  the dataset. Thanks,Durga   

Hi,Is there any example for Adding / Editing and Deleting Shifts inside an existing ROTA with the ROTA XML Upload Function inside the PSO Ressource Planner?Kind Regards,Michael

Dear FSM experts, One of our customers is currently experiencing the following issue, and I would appreciate your assistance.We created a custom screen for the web client and tested it with version 6u7 before updating it to version 6u25. It worked correctly as expected. Recently, they updated the FSM environment from version 6u7 to 6u25. Since the update, they have identified that the custom screen is not functioning properly.  Custom Screen  Error   Client Script for Web Client var sellerPlaceID = getControlValue('sp_coo_data','seller_pl

Hi All, Just noticied that our sync_rules that are ACTIVE and set to BATCH_DELTA are not automatically syncing at the set interval (24 hours), even though the table data has changed. Any ideas, why this would be? Thanks

HI, I have created some shifts in the following way:Each Shift is divided into 3 parts:1. 00:00 - 07:00    Manual only2. 07:00 - 15:30    Overtime (0.5)3. 15:30 - 00:00    Manual onlyHowever, what I see in the Dispatch Console is not consistent with what I created in Ifs Cloud. There is an overtime in DC even when not required.In addition there is a difference between PSO and Dispatch Console. In PSO overtime is entered correctly, however I can't see a shift (15:30-00:00), even though this information is received correctly by PSO. Any idea why and how I can fix this? IFS Cloud VS PSOSh

We are encountering an issue with the launchEmailApp() function in our mobile client script. On MDM-managed devices, the function displays an error message: “No email client installed.” However, it works correctly on unmanaged devices. Current Behavior:The function works on unmanaged devices but fails on MDM-managed devices, displaying the error message.Additional Information:We are using Intune MDM. The native Apple Mail app is not managed by our company portal. The restriction “Block viewing corporate documents in unmanaged apps: Yes” causes the error. The IFS App currently only tries to use the

Hi, I hope someone can help me. I am trying to better understand the ‘Share with Corequisite’ functionality when I have more than one planned quantity in the work activity requests tab. At the moment in the requisitions I am only using skills, no certificates, no competencies. I am analysing two activities:112: request for 2 resources - allocated 113: request for 3 resources -unallocatedThe competences match correctly, in my opinion. The following pictures show how the task is structured and how the PSO analyses it.For task 113, the explanation is ‘Missing conditional competences’.Message: Task 301 required shared competences with co-requisites that cannot be found: SKL-‘skills name changed by attempt’.Can anyone help me? I have 3 resources with the following competences:  

We user Repair Centre in FSM U27 and I have had a look at the Repair Board screen to establish if it is of interest to us. At first glance, functionality looks quite basic so I just want to confirm I have not missed anything. My observations are that;Tasks are static on the Repair Board. They do not lengthen in time if a repair tech is delayed on a particular tasks. Nor do subsequent, yet to be started tasks move with the timeline if the current, in progress task is delayed. The Repair Board cannot handle tasks straddling two days. In our example we work a 09:00 to 17:00 shift only. If a two hour task starts at 16:00, the Repair Board will expect its completion at 18:00 when it should in fact be 10:00 the following day. Completed tasks disappear from the Repair Board meaning supervisors lose the visual display of all tasks completed during the shift. It is not possible to scroll to the previous days Repair Board date to drag and drop any yet to

Hello,We have an issue where some line codes are getting re-priced to $0 when a contract is selected on a request.  Is there a way to prevent this?For example, we have a freight line code that is added to the request via an integration when parts ship.  If someone later selects a contract to use on the request the freight line will be set to $0.  This creates a big inconvenience. If we even catch this, we will have to go lookup the shipping cost in another system.We are using FSM 6.5 (Smart Client)Thanks,

I've set up the PSO Environment and integrated it with FSM. When I send the dataset, it goes to the PSO and shows up in the event logs and Scheduling Dataset. However, in the event logs, there are no errors. But when I check the resource and activity, it appears empty. I've checked the audit LOAD file, and in that file, the resources are shown.any idea why those resources are not appearing in the resource section?@tomgreenwood

Hi,I would like to sort two columns in this lookup by default, But when I do that, only one column is getting sorted in ASC order not the other one, I would like to see both the columns getting sorted in ASC order. Is there any possibility to do so? 

Hi,I noticed that in older versions of the Dispatch Console it was possible via the ‘ignore suggestion’ flag to ignore when ‘thought of’ by the PSO and change, times and/or Resources. Currently, it would seem to me with 24R1 this is not possible. Am I doing something wrong? Are there any flags that need to be activated? Has this functionality been removed?Please refer to the images below: Version 23R1Version 24R1 

Is it possible to alter baseline table in fsm. If yes , then how we can do that and if no , then please suggest how to add or alter column in the baseline table.

Hi, currently we are implementing Service Notes for a customer in cloud.We are looking to leverage Text Templates to provide some default choices when creating the Service Note.Currently we are missing:how we can filter the Text Templates by customer/site if there is a way to implement multi-language management for the same Text Template (i.e. create a Text Template with translations in different languages)Do you have any ideas on how to implement this in the current release?Or if this will be the subject of future releases?Thank you, Andrea 

Hi PSO experts,Could you please confirm that the GPS fix functionality only presents the latest GPS Fix in the Map?I am sure I have seen before a history of GPS fix displayed under the Events.We are on PSO 6.13. I have found this information this information in the latest PSO updates logMany thanks Miguel

I’m getting following error when update, Material Un-issue  

Good dayIs it fine to leave the PLACE_ID_OWNED_BY field blank on the PRODUCT screen?We are not sure if there are other dependencies that may cause issues if this field is not populated. Also please describe how the PLACE_ID_OWNED_BY is typically used. ThanksBarend Fair