Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I'm facing some issues with the synchronization of FSM Mobile.Mobile Replication from Scheduled process is activated.I just reduced the time to make it easier to check. After solving this issue we will update it to 1 hour.Let's analyse first the Sync rule Attribute:The XML Poster result just to check if there is any problem with the XML: Converting XML to SQL: Total amount of rows from Attribute sync ruleThe Mobile should receive 217.691 attributes.After synching the Mobile database returns:Mobile database result from Table AttributeFrom server database: 217.691From the mobile database: 200.000Difference: 217.691-200.000 = 17.691  Sync Rules concept investigation:From the beginning, I thought by selecting Batch-Delta the system would divide the total amount of rows int packages of max_rows from XML initial query. But If I do it and limite the max_row = 50000 as the advice: Doing this the maximum of received amount of data became 50.000. The system was only updating the data from the IN

Hello, I am need to build a validation business rule that acts based on who is preforming the action.I understand that in the I can place static values in the ‘expression’ area pointed at “user_login_id” but it appears that MUST be a static value validate against I would like to validate that against the view “direct_NPU_alter_auth_VW” that returns a list of person_id’s and a YorN field if they are authorized.   But it appears this is non functional. I have tried : “user_log_in.person_id = direct_NPU_alter_auth_VW.person_id and direct_NPU_alter_auth_VW.Bill_NB = ‘N’” but it does not work.. Can you help me with this logic? Best regards,Dan  

Hi Experts,In work order functional area (before request management work stream), it is possible to generate invoice previews in bulk using ‘generate invoice preview’. It is not clear if this functionality available for request management area as well. If i check the navigator(24R1) i can see two entries, but none of them generate invoice previews for requests i have which are qualified and i can generate invoice previews for same records manually. Please advice.Best Regards,RoshanP.S : A related community post Request for a functionality similar to "Generate Invoice Preview" for Request Management | IFS Community..

Is it possible to set a minimum width for a task on the scheduling board, even if the task has a shorter duration? The reason is that tasks shorter than 30 minutes become very small on the board, making it difficult to click on them and perform any consultation or modification.

We are working on setting up PSO for short cycle work but have many different Job Types and Skills that we need PSO to handle.  How are others handling the potentially hundreds of Job Type, Skill, and Resource combinations. 

Can anyone help me to understand why am I loosing the reference from the lastscreen controlkey ?  I’m not sure which one I should use: getcurrentkey or getcontrolvalue. For me is not clear. Anyhow it is not fetching the selected Attribute from the list. Any ideas ?

Hi, I need to implement a lobby in FSM which navigates to a cloud page and need to pass the place_id(stored in the database) as a parameter.  please advise on how we can add a parameter to a URL in a lobby in FSM.The link to the cloud page that we need to access(parameter is highlighted): https://tracker-cfg.ifs.cloud/main/ifsapplications/web/page/CustomerInvoiceAnalysis/Form;$filter=%28Identity%20eq%20'CMWCUS001'%29 Thank you.

Hi Team,I’m using the Attachment functionality in mobile to capture attachments for ESCALATION table.From the  mobile screen by using the Attachment icon of (user_def13 field inside escalation table).After uploading  an attachment and while saving  the record , the data inserted in to user_def13 field as a negative integer value such as -1, -2, etc., in the DB instead of the filepath.To solve this issue, we followed the below steps:1-We created a table called "c_escalation_attachment."2-In that, we added columns attachment ID, escalation ID, and c_user_def1.Then, we mapped the relationship, one with the escalation table and one with the attachment table.Then, in the default definition, we mapped c_user_def1 with the attachment_name of attachment table.After that, we also mapped the c_escalation_attachment table in the escalation table.Then, in the mobile version, we added the same c_user_def1 as the attachment field and tried to insert the data again.After filling in the data and submi

I am currently facing issue with my IFS Application. It seems that error is appearing on every pages as shown below.I suspect this might have occurred because I mistakenly deployed some components (FNDBAS, APPSRV, ENTERP) files which were not required to deploy while I was doing the practices in the training environment of Mobile Development Training.Could anyone please guide me how to resolve it. Thanks,Sumit 

HI,In mobile I am hiding few fields based on the drop down selection.Can someone help me giving some basic syntax examples. Like I need to hide X field based on Y fields drop down selection(Say Z). Thanks In Advance,Pinmaya 

One of our customer is looking to use TOM TOM for GIS integration for Field force enablement and Unit location visualization inside IFS Cloud in Dispatch Console Map.Please Note: They are currently not using PSO.While we understand ESRI and Google maps is what IFS gives out of the BOX, is there any option to connect using TOM TOM without customization, or do we have any connector via which it can be done directly on IFS Cloud?

Step1 :  We have created a new workflow in fsm for sample application.step2: we have created a new task type for the workflow.step 3: when we are going to assign a task (with newly created task type) to user that is not reflecting inside the mobile application in job screen. step 4: Inside this new workflow if we assign task (with pre-existing task type) to user then its work fine. Could you Please help us to resolve this issue as we are mentioned in step 3..

Hello, I’d like to copy a service quotation. How might I go about doing this? I see that Sales Quotations and Customer Orders have a copy button and page, would I need to create a new page and projection to accomplish this?Thanks,Bryan

Hi all.I need to be able to navigate to a survey using the client script. The goToScreen() function does not seem to allow this and gives a null reference error. Here is the line I am using: goToScreen("DebriefSurvey5");The idea is to press a button to go to an individual survey.Another instance I need to do this is when I want to sometimes not show a mandatory survey that is followed by another survey. I need to be able to navigate to a survey screen in this case.

Hi all,When I fetch a Part (in mobile), it will be cut off if there are more then 8 numbers after the . (dot). The field is a String, adjusting the metadata hasn't been succesfull so far. However the value is correct in a Alert, but when pushing the data via a savadatatransaction the value is cut off again..See screenshot.  

Dear FMS experts.I have a commitment notification (email) via a Business Rule (BR) that is sent as Request have ETA in jeopardy. The existing BR updates the Request Events and add a Event Type “Sent Email” that triggers and email that is hardcoded to one individual email address.The new requirement is to send the email to different recipients, such as engineers and manager[1] I am struggling to find how the Event Type “Sent Email” is linked to a singular email address[2] can I modify the XML message to include a parameters that look at engineer and manager?Please see the BR in the next screenshot and XML_message code

In core MWO application, there are some functionalities only available in the MWO navigator section, not as separate tiles (Ex: My Misc Allocations, My Work calendar).However, if mwo users wish to see them as tiles we can add it via Navigator designer.But the problem is that when the new tiles are added, they are being added to the mwo navigator as well. Therefore, they end up as duplicates in the mwo navigator. Is there a way to keep only one entry in mwo navigator, such as hiding unnecessary items from navigator? So the questions are; how do get the standard items to be visible in the Dasbhoard OR how do I remove the standard items from the Navigator?Thanks and Regards, 

Hi there,My team is trying to create a Consultation role (CONSULTA) that only allows users to read information on the different screens of FSM without editing anything. Therefore, we would like to prevent tasks from being dragged to the board on the scheduleboard screen, and thus assigned. We have already tried to set the functions, in the role, associated with the scheduleboard to read only (picture below): But we are still able to drag and assign tasks.In addition, as an alternative, we have also tried to create a validation business rule that triggers an error message when someone with a Consultation user role tries to assign a task on the scheduleboard (picture below):However, this rule is also not working, because when we have more than one role associated with a user (For example, in this case the consultation role and team roles), the person_role.user_role input is only selecting one of these roles to use in the condition, so the rule does not work as it should for certain cases

Hey guys!Do you know where I can remove the dropdown header in the Web Client that includes the Shift Status and Profile options?We have already tried disabling the 'My Profile' function in the Menu Role, but it still appears in the dropdown menu and the data can still be edited.Alterations:Results after alterations:Expected result: Thank you in advance!Best regards

We have an expression field called ‘Total Price’ on our Request screen that contains the formula below.sum(part_need.extended_price). Also shown below.This was created by a consultant some years ago. What has been reported by users is that is counts the part need lines twice. Example below where the Total Price calculates as double the expected value.On investigating I noticed that the part need table does not have a field called extended price so I dont know how this works at all.Further investigation reveals that when only the part need is present the Total Price calculates correctly. Only when the part need is shipped to create a part usage goes the value double. This would suggest that although the formula below seemingly sums only part needs. It is in fact summing part needs and part usages.sum(part_need.extended_price)Any advide would be appreciated.Thanks,Barry

Hi All,What is the syntax to hide fields based on uncheck of a check box in mobile. In short I want to hide 2 mobile fields when the other field checkbox is unchecked(unticked). For example I want to hide part id and quantity when the From Part Needs check box is unchecked on the below mobile screen.   Thanks in Advance,Pinmaya

Hello, we have recently received the upgrade package for FSM6u30 and there is a conflict related to the supported version of iOS.  The Upgrade Guide indicates:IOS - Any device running iOS 12 through iOS 17 (including iPadOS) is supported. but the Release Notes indicate:IOS 18 SUPPORT - Support for Apple iOS 18 is now available in this release.  Can someone please confirm which is correct?Thank you,Richard

 Hi All,while generating report getting below error  not able to figure it out from where this issue is occurring.Kindly suggest how to fix this. Thanks,Durga

The notification_log table in our databse is the largest table at 4.3GB. It has been logging all notifications since 2014.We only need perhaps 6 months of transactions in here. Does the application have any means to purge this table or is it something we would need to do in SQL?Thanks,Barry

Hello everyone,Our customer wants to see the customer name and then the customer ID in the activity, currently there is the Activity ID:  Attributes have already been created: We have adjusted the ActivityLabel under Parameters with the corresponding values, but no changes are displayed in PSO, instead an error message appears. Does anyone have any advice? Thank you!