Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi All, When I am trying to use a filter parameter which is a number in lobby filter in fsm ,it is not giving output in lobby query preview or in lobby ui as I am trying to filter records based on current date and current date - x days where x is the parameter in the filter .Also I am using datedifffunction in query used in fetching records where I am using the parameter X,it is also not working.I need to get data based on certain range data which will be user input

Hi All,I want to add a new field in the part lookup.Like when a user clicks on part lookup column in mobile he can also see Rx material id(part info)along with the part id.Below is my code please guide anything is missing. var partId = getControlValue('external_ref','part');var rex = getUserInfo('part_id');var rexID = getDBValue(stringFormat("SELECT external_ref FROM PART WHERE part_id='{0}'"rex,));setControlValue('external_ref','part id',rexID);

Hello,After updating the PSO to version 6.14.0.38, I’ve noticed that a lot of errors appear in the Events tab:ErrorARCFailed to select from ARC_Snapshot_Timetable_Usage.Going on deeper details, we can see Oracle error:Database Error: 936 Oracle.ManagedDataAccess.Client.OracleException (0x80004005): ORA-00936: missing expression https://docs.oracle.com/error-help/db/ora-00936/ at OracleInternal.ServiceObjects.OracleFailoverMgrImpl.OnError(OracleConnection connection, CallHistoryRecord chr, Object mi, Exception ex, Boolean bTopLevelCall, Boolean& bCanRecordNewCall) at Oracle.ManagedDataAccess.Client.OracleCommand.ExecuteDbDataReader(CommandBehavior behavior) at ThreeSixty.DAL.DBAccess.RetrieveData(IDbCommand command, DataTable dtTableToSelect, Boolean bCheckForDuplicates, Boolean bFirstRowOnly, Boolean bAdditionalRows, List`1 lstrExcludedColumns)Looks like some sql definiton error from ARC service...but I couldn’t find the rootcause of it.We have 3 environments of PSO, after the 6.14

Hi, I am trying to update a WO Generated Lead time field on a number of PM actions connected to one Work task template. However when I update the value in the work task template and run the Update Connected PM Action job the value on the WO Generated Lead time field for connected PM action don't get updated. Could some point me in the right direction on how to achieve this please?  

Hi, Just looking for some guidance on being able to connect to an OAUTH2 Integration Handler from FSM6U23.I can use Postman to successfully post to the endpoint and retrieve a token / get a successful response. However when I set up a Message Routing and add in the arguments like for like from Postman to FSM6 I am getting an error. In Postman I am adding the 4 parameters to the body.Therefore in FSM I am assuming I would need to replicate that in the XML Map.However when the Map and Routing is posted the exception I am getting is;  <run_message>System.AggregateException: One or more errors occurred. ---> Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.   at Newtonsoft.Json.JsonTextReader.ParseValue()   at Newtonsoft.Json.Linq.JObject.Load(JsonReader reader, JsonLoadSettings settings)   at Newtonsoft.Json.Linq.JObject.Parse(String json, JsonLoadSettings settings)   at Metrix.Integration.Handlers.OA

Hi all,we try to integrate PSO with an external system and need to know what we have to setup in the firewall in between.Which ports / URLs should be open in the firewall?Every helps is appreciated. BRAndy

My FSM dev environment is installed using the HTTPS protocol, and while I'm accessing OData attachments using Postman, I received the following error.     However, I used the HTTP method for the test installation, but when I tried the OData attachment, it was working without any errors and retrieving the attachmentIf we use the HTTPS installation method in the environment, it is not working.

How can one load the Appointment Templates Details defined on the cloud as shown below, +to PSOWhen a load from cloud is pushed i do see the appointment templates in the Load.how ever this is not being reflected in the Appointment Template on PSO.is there a parameter or setting that needs to be enabled?

Hi everyone, I have a question regarding the appointment booking process. I am using FSM (IFS Cloud 24R1) integrated with PSO. According to the documentation (Scheduling Demystified 24R1 - page 163), once I click on the ,,Request,, button in appointment booking page, the activity status in PSO should change to ,,do not schedule,,,. In my environment, this does not happen. The activity remains allocated, it does not change its status. Am I missing a parameter or what could be the cause? Thank you in advance!Best Regards,Miruna

Hi,We have a process where get Appointment call is happening from middleware.When they are performing a request to fetch slots via perform_threesixty_appt_request, In response getting the following error "Row (task, (xx)) was changed after it was selected. Reselect and try again."And this error is occurring intermittently.Could any let me know what might be the root cause for this? Thanks in advance!Lavanya 

When requesting slots through perform_threesixty_appt_request, getting the following error- "Row (task, ()) was changed after it was selected. Reselect and try again.\r\n"Product Version: FSM 6 Update 27Need urgent help.​@Sajith Anushan ​@ruben.maas ​@Lee Pinchbeck  

Hi All,Issue: “http://localhost/IFSPSOWorkbench” keeps loading.Created a separate user Created separate databases for each service Installed PSO using the installer (Windows Server 2022, SQL Server, Chrome)Has anyone experienced this issue?Thank you in advance.Cheers,

Hi,Do we have any way to show top/bottom records and set max rows through UI configuration for a child tab in FSM?

We are experiencing difficulties with the our IFS FSM application when updating or initializing new designs and features across devices. A sync rule has been created and applied to ensure that all devices reflect the newly designed templates and product updates. However, devices are not displaying the updated content correctly, and critical elements from the templates are missing.Detailed Description:Sync Rule Application:A sync rule was configured and applied globally to update all devices with the latest changes in task templates, product attributes, and other new design features.Problem:Despite applying the sync rule, devices are not showing the updated task templates or product attributes.Certain critical elements from the updated templates are missing on some devices, preventing users from accessing the new designs and features as expected.Troubleshooting Steps Taken:Cleared app cache and app data on affected devices.Reinstalled the IFS FSM mobile app on device.Re-initialized the

Hi,In a scenario where PSO is offering a slot initially and after job is allocated to a resource, for some reason after some time PSO is unallocating the job. Please help me to understand if PSO is unallocating the job later why it would offer a slot at first go and what might be the reason to make the job unallocated at later stage Thanks in advance,Lavanya Bandaru 

 If you want to learn more about Service Management in IFS Cloud including all the new capabilities in 24R1, then this is your one-stop shop. I have updated the Demystified Trilogy to 24R1 and posted the files here:IFS Cloud - Scheduling demystified (24R1) | IFS CommunityIFS Cloud - Next-Generation Service Management demystified (24R1) | IFS CommunityIFS Cloud - MWO Service demystified (24R1) | IFS Community

NGSM Demystified has been updated to 24R1.If you find this document helpful, please consider leaving a 👍 LIKE.164 pages cover:Introduction to Next-Generation Service Management (NGSM) Request Management Bundle Tasks Request Contracts Warranties Service Organizations, Access Groups, and Resources SLA Management Activity Types Scheduling Activity Types Service Catalog and Standard Tasks Recurring Services Location data Availability Patterns Skills MRA - Misc. Resource Allocations Brands, Object Families, and Models Service Object Structured Failure Management Service Notes Event Management General IFS Cloud CapabilitiesDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - MWO Service demystified (24R1).

Scheduling Demystified has been updated to 24R1. It not only includes the updates that came with the latest release, but it was also restructured and enhanced with conceptual explanations.If you find this document helpful, please consider leaving a 👍 LIKE.198 pages cover:Preamble: Direct Assignment vs. Dispatch Console vs. PSO Work Order Management vs. Request Management Modelling Dataset vs. Scheduling Dataset Scheduling Dataset Parallel Background Processing Modelling Dataset and Basic Data Scheduling Optimization Dataset Scheduling Exceptions Communication between MWO, Dispatch Console and PSO Shift Templates The Supply Side of Scheduling: Resources Skill Management The Demand Side of Scheduling: Tasks Availability Patterns Appointment Booking Dispatch Console Direct Assignment TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - NGSM demystified (24R1) and IFS Cloud - MWO Service demystified (24R1).

Hi All,We see some tasks which has a Nearby event, I believe it's related to the ETA field. But I can't reproduce it. Anyone familiar on this one? Regards, 

I am trying to add search criteria to the navigation section in a lobby, and am trying to add ‘or’ statments to the value field but it doenst work. Any ideas what I am doing wrong?   

Hello Community,I created this topic because I couldn't find what I was looking for in the community. If there is already a post that deals with this topic, please let me know, otherwise here is my explanation:I would like to know how I can access the attachments that are attached in FSM. More specifically, I would be interested in the following questions:Where can i access the attachement storage? Is there a software besides the Smart Client for this? Where can I check, what the total memory size of my attachments is? Is it possible to retrieve this information about the data in FSM without any other programs (apart from the Smart Client or a query via SQL)? Is it possible to adjust the storage capacity (within the sizing specified in the contract) independently?Perhaps one of you has an answer to one or other of my questions.Best regardsLars

Hi everyone,I have an issue. I am trying to reject a request work task from IFS Cloud (Apps for page designer) but I receive this error.If I want to cancel it from MWO it works but I want to access the page from the Cloud (to make some changes) and in the Cloud I can't get rid of this error.There is no work task clocking transaction:Do you have an idea how could I fix this? I am using 24R1 release.Thank you in advance!Kind Regards,Miruna  

Hello,From my understanding, the "travel with" feature in PSO standalone allows for resources that travel together to be managed as a single unit, ensuring they are always at the same location. This is particularly useful when individuals share a vehicle.Is there a way to utilize this same feature in IFS Cloud/PSO? I need to provide PSO with information indicating that certain personnel will be traveling together in the same vehicle to a specific location to perform tasks.Thank you.

Hi!! I’m trying to configure PSO for an environment. when i finish the configuration wizard the below exception comes. Anybody had this before and any idea how i can resolve this?   Thanks a lot!BR,K

One of the customers intend to use HR Time Reporting on MWO using the mobile integrations to connect to IFS Cloud time reporting pages. Of course, adding projections from IFS cloud time reporting will consider it a full license and not a MWO LTU user, however the customer also has a Time and Attendance Reporting Light License. If a user is connected to a MWO LTU and a T&A LTU, does this consider it as a full license, two license usages or a single license usage? Thank you