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We use PSO for our Field Service team are considering using it within our Repair Centre to schedule machine refurbishment work. Initial tests seem to show this would work though there is one issue in that we would always have tasks running into a second day for all Repair Centre technicians.

This led me to the article below which confirm PSO can handle this but FSM can’t. This post is three years old so I though it worth asking if this functionality was ever developed in FSM and if not, how are othere working around this limitation?

 

Thanks,

Barry

Hi @MWAMAITTEAM 

Unfortenatly, this functionality was never developed and will not be developed for FSM6.

How to work around this?

Use your imigination, as there is no clear answer that I can provide.

You will need to handle this on the FSM in creative ways.

You may consider:

  • Changing the task itself.
    • Duration
    • Date-Time fields
    • etc.
  • Create multiple tasks in advance
    • If the expecrted duration is known to be more than the shift hours
  • Create a follow up task
    • The original task can be completed and a new follow up task is creaeted to complete the job.

It depends on the business flows and your specific requirements.

If eventually you did tailor a solution, please share it with us.

Cheers!

Hi ​@MWAMAITTEAM 

There are no plans in FSM6 to handle split activities, this can be handled with the IFS Cloud Service Management module + PSO integration. PSO will split the activities and these will be visible in IFS Cloud Service Management.

As a temporary workaround, I suggest letting PSO handle the splitting of activities at activity type level. This won't be visible in FSM6, but will be assigned to the same field resource, depending of course on the customization you currently have in your implementation.

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