Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi All, Just noticied that our sync_rules that are ACTIVE and set to BATCH_DELTA are not automatically syncing at the set interval (24 hours), even though the table data has changed. Any ideas, why this would be? Thanks

HI, I have created some shifts in the following way:Each Shift is divided into 3 parts:1. 00:00 - 07:00    Manual only2. 07:00 - 15:30    Overtime (0.5)3. 15:30 - 00:00    Manual onlyHowever, what I see in the Dispatch Console is not consistent with what I created in Ifs Cloud. There is an overtime in DC even when not required.In addition there is a difference between PSO and Dispatch Console. In PSO overtime is entered correctly, however I can't see a shift (15:30-00:00), even though this information is received correctly by PSO. Any idea why and how I can fix this? IFS Cloud VS PSOShift of 1st row in PSODetail of Shift in IFS Cloud 

We are encountering an issue with the launchEmailApp() function in our mobile client script. On MDM-managed devices, the function displays an error message: “No email client installed.” However, it works correctly on unmanaged devices. Current Behavior:The function works on unmanaged devices but fails on MDM-managed devices, displaying the error message.Additional Information:We are using Intune MDM. The native Apple Mail app is not managed by our company portal. The restriction “Block viewing corporate documents in unmanaged apps: Yes” causes the error. The IFS App currently only tries to use the Apple Mail app, which is not managed.Summary:Mail app launches on unmanaged iOS devices. Mail app doesn’t launch on managed iOS devices.Analysis by MDM Team:The native Apple Mail app is not managed by the company portal. The restriction “Block viewing corporate documents in unmanaged apps: Yes” causes the error. We request a change in the IFS App to use the default email app specified in iOS

Hi, I hope someone can help me. I am trying to better understand the ‘Share with Corequisite’ functionality when I have more than one planned quantity in the work activity requests tab. At the moment in the requisitions I am only using skills, no certificates, no competencies. I am analysing two activities:112: request for 2 resources - allocated 113: request for 3 resources -unallocatedThe competences match correctly, in my opinion. The following pictures show how the task is structured and how the PSO analyses it.For task 113, the explanation is ‘Missing conditional competences’.Message: Task 301 required shared competences with co-requisites that cannot be found: SKL-‘skills name changed by attempt’.Can anyone help me? I have 3 resources with the following competences:  Res Skills Dispatch Console Task 112 - demands tabtask 112 compare Task 113 - demands tabtask 113 - compare  

We user Repair Centre in FSM U27 and I have had a look at the Repair Board screen to establish if it is of interest to us. At first glance, functionality looks quite basic so I just want to confirm I have not missed anything. My observations are that;Tasks are static on the Repair Board. They do not lengthen in time if a repair tech is delayed on a particular tasks. Nor do subsequent, yet to be started tasks move with the timeline if the current, in progress task is delayed. The Repair Board cannot handle tasks straddling two days. In our example we work a 09:00 to 17:00 shift only. If a two hour task starts at 16:00, the Repair Board will expect its completion at 18:00 when it should in fact be 10:00 the following day. Completed tasks disappear from the Repair Board meaning supervisors lose the visual display of all tasks completed during the shift. It is not possible to scroll to the previous days Repair Board date to drag and drop any yet to be started tasks to current day. The only

Hello,We have an issue where some line codes are getting re-priced to $0 when a contract is selected on a request.  Is there a way to prevent this?For example, we have a freight line code that is added to the request via an integration when parts ship.  If someone later selects a contract to use on the request the freight line will be set to $0.  This creates a big inconvenience. If we even catch this, we will have to go lookup the shipping cost in another system.We are using FSM 6.5 (Smart Client)Thanks,

I've set up the PSO Environment and integrated it with FSM. When I send the dataset, it goes to the PSO and shows up in the event logs and Scheduling Dataset. However, in the event logs, there are no errors. But when I check the resource and activity, it appears empty. I've checked the audit LOAD file, and in that file, the resources are shown.any idea why those resources are not appearing in the resource section?@tomgreenwood

Hi,I would like to sort two columns in this lookup by default, But when I do that, only one column is getting sorted in ASC order not the other one, I would like to see both the columns getting sorted in ASC order. Is there any possibility to do so? 

Hi,I noticed that in older versions of the Dispatch Console it was possible via the ‘ignore suggestion’ flag to ignore when ‘thought of’ by the PSO and change, times and/or Resources. Currently, it would seem to me with 24R1 this is not possible. Am I doing something wrong? Are there any flags that need to be activated? Has this functionality been removed?Please refer to the images below: Version 23R1Version 24R1 

Is it possible to alter baseline table in fsm. If yes , then how we can do that and if no , then please suggest how to add or alter column in the baseline table.

Hi, currently we are implementing Service Notes for a customer in cloud.We are looking to leverage Text Templates to provide some default choices when creating the Service Note.Currently we are missing:how we can filter the Text Templates by customer/site if there is a way to implement multi-language management for the same Text Template (i.e. create a Text Template with translations in different languages)Do you have any ideas on how to implement this in the current release?Or if this will be the subject of future releases?Thank you, Andrea 

Hi PSO experts,Could you please confirm that the GPS fix functionality only presents the latest GPS Fix in the Map?I am sure I have seen before a history of GPS fix displayed under the Events.We are on PSO 6.13. I have found this information this information in the latest PSO updates logMany thanks Miguel

I’m getting following error when update, Material Un-issue  

Good dayIs it fine to leave the PLACE_ID_OWNED_BY field blank on the PRODUCT screen?We are not sure if there are other dependencies that may cause issues if this field is not populated. Also please describe how the PLACE_ID_OWNED_BY is typically used. ThanksBarend Fair

Hi,I want to write query in client script for validation.requirement- A particular field (in mobile application) should be in capital letter and numbers. So, i want to use regular expression.expression i am using-  ^[A-Z0-9] $ Problem - How to use this expression and how to write the query for this.can anyone help me on this  Thanks in advance

Hi,We have cancelled one of the assigned task to a resource but not able to delete it . getting following error.  

Hi Experts,Following is a requirement from the customer as follows.This is regarding the use of the FSM Mobile App for Android. Currently, when logged into the App. Users can use the ‘back’ button of the android default UI to proceed back. They can do this until they are logged out.If possible please advise me,is there any way we can disable to back button in the Android to go ‘back’ in the app and does not log out. Thanks,Heshala.

I previously used the POS environment and uninstalled it using the PSO installer. After that, I uninstalled the IIS and reinstalled the PSO. It installed without error. However, once I browsed the PSO event, I noticed a fatal error.System.ServiceModel.AddressAlreadyInUseException: HTTP could not register URL http://+:8744/IFS/Scheduling/Gateway/Service/. Another application has already registered this URL with HTTP.SYS. ---> System.Net.HttpListenerException: Failed to listen on prefix 'http://+:8744/IFS/Scheduling/Gateway/Service/' because it conflicts with an existing registration on the machine. at System.Net.HttpListener.AddAllPrefixes() at System.Net.HttpListener.Start() at System.ServiceModel.Channels.SharedHttpTransp  

Hi,Historically we’ve always set the place_id_from on Part Usage to that of the FOR_STOCK value of the person record creating the part usage. At the minute we have a number of resources assisting different area’s due to the seasonality of various locations.We have built a process that see’s the resource is working out of a different location for set days, and as part of this process we’re triggering an update to mobile to perform_replication_for_table_and_person on the PERSON_PLACE Table. When this runs I can check the device and query that table for the data, and it shows correct. The problem I am having is that even though the table on the mobile has been truncated, when the technician is looking to use a part it’s trying to use from the previous place and not the new data that shows after receiving the update.Am I doing something wrong, or is my understanding of what should happen after invoking that perform message. Any assistance will be greatly appreciated. Ady

What is Time BLock and what is the use of?If we will define Start time 6 AM and Stop time is 10 PM then after 10 PM SLA will stop or it will remain in start 

Hello,We have a customer looking to customize the warehouse portal (FSM). The following changes are expected.Adding or removing fields and changing field labels. Adding new buttons and screens to support custom configurations.Does anyone have any experience in customizing the warehouse portal? If so, please share your experience in this thread.  Thanks

Hello all,At the moment there seems to be no setting or function to edit or delete the template in the Screen Replenishment Stock. Is there a way for an admin to assign an authorization linked to roles? Maybe I have just overlooked the function. Has someone has an idea how this can be implemented? Best regardsLars Gießler

Hi, Do we have any way to navigate to new screen, while clicking on button, for example , if we have a task button on request screen, it should navigate to task screen. 

I want to mask some of the field content in FSM. Does anybody have any idea to do that?

The client is organized in Service Organizations and Service Delivery units, and both resources and tasks can be traced back to a combination of S.O. and S.D.U.As concerns scheduling, their requirement is to manage all resources/tasks of a Service Organization within the same PSO View.At the same time, they want PSO to respect the Delivery Unit constraint: meaning that Tasks assigned to a given Delivery Unit should be taken over only by resources of the same D.U.The viability of this is also corroborated by the behavior of the Apply Constraints function: EXAMPLEThe Service Organization 1121 has 2 Service Delivery Units, 221 and 222.I created a dataset for S.O. 1121To prove the point, I created a scenario where all 3 resources are of the Delivery Unit 222, whereas the Requests (Tasks) have been specifically created for Delivery Unit 221.Unlike I would have expected, the 221 Task has been scheduled on a 222 Resource nonetheless.Is this behavior wanted or to be regarded as a bug?Are there