Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In FSM 5.7, we were able to setup multiple reports on the print button of an FSM Client screen, and then the user would select the report that they want to print. We accomplish this by adding the following report_set_group xml code to the screen.        <report_set_group>      <report_set>        <report_name>RECEIVINGDOCUMENT</report_name>        <label>Receiving Document</label>      </report_set>      <report_set>        <report_name>MAC-STOCKLABELS</report_name>        <label>MAC - Stock Labels by Receiving ID</label>      </report_set>      <report_set>        <report_name>MAC-UNITLABELSERIALEDRECEIVINGID</report_name>        <label>MAC - Unit Label Serialed ReceivingID</label>      </report_set>      <report_set>        <report_name>MAC-UNITLABELUNSERIALEDRECEIVINGID</report_name>        <label>MAC - Unit Label Unserialed ReceivingID</label&

Hello community,When creating a SQL query and creating the XML to consult through the FSM XML Poster, I have not managed to make the parens element work since the where contains and and or clauses.how can I do? Thanks.

Hi, Please need your support for the query In FSM which type of encryption logic is used for password at client UI Level ? 

Hello,Hoping someone can point me in the right direction.I have created a Workflow and would like to deploy to screen so it launches on a button click.How do you do that?I can see in the FSM Reference Documentation the following: Button. You can create a button to execute a workflow using the UI Designer. You add a workflow button to a screen customization and then attach one or more workflows using the edit workflow group feature. You can run a new instance of a workflow or complete a workflow instance that is preserved.  I cannot see in the UI Designer, or other screens anything referring to an ‘edit workflow group feature’. Any pointers on this would be greatly appreciated. RegardsAdy

There is an issue that  Task Notes showing html code kind of thing like   when note is added from mobile and web client. Further analysis revealed HTML conversion is not handled in the mobile after encoded from the web client. This is the reason why it shows the html tags in the mobile task notes. Same issue in web client. Has this bug been handled in FSM 6 UPD8/9?Also, as a workaround is there a way users can turn off HTML on the mobile and web client so they can only put in text?

Hi,Can we make use of the response from foreign system captured in integration run log without storing in FSM server?A quick answer is really appreciated.Thanks & RegardsDeepak Kumar

Our FSM FSM6 mobile app will not initialise after the user successfully logs in to the mobile app. The device initialisation goes in to a loop and the logcat suggests that it can’t find the mobile database to download and looking on the Mobile Web server the ‘download’ folder is empty. Can someone please advise which config files the configuration for this is detailed?Many thanks in advance.Angelo 

Has anyone integrated a form of barcode scanning within IFS platforms ?Particularly, we are looking to barcode our inventory and be able to scan that into our system to add as a part usage or part need for shippingAlso, adding it to the mobile platform so that the user can scan the part for it to be added to the task. i did find some limited documentation on using scan it and the account manager but not clear with these instructions how it all comes together https://docs.ifs.com/techdocs/Foundation1/040_administration/415_touch_apps/090_touch_apps/60_scan_it/default.htm

Hi , Can somebody confirm if the data inside a particular table or particular column can be encrypted.this is from the security point.I have seen somewhere that Database table name and column name obfuscation is supported inside FSM. 

Hi, Does anybody know how to upload attachments from client machine to FSM using FSM ODATA REST APIs? Thanks,Dananjaya 

Hi.When creating an Opportunity in FSM what is the function of the “Team” field? 

We are getting below error while creating work order in FSM 6 version. 

Hi,Can anyone please suggest how we can create additional user def fields in FSM.Suppose I need extra user def fields in task or request table how can we add it in custom metadata without disturbing existing metadata.ThanksRamya

Hi Experts, I need your help regarding the core functionality of the 'FSM Mobile' client’s 'Task Note List'. One of the customers (Ericsson) reported the following issue on the PROD environment. "The mobile app is showing task notes in what appears to be a random order instead of being chronologically ordered from newest to oldest. The screenshot attached illustrates this, with notes shown in the order - 1 hour ago, 4 hours ago, 2 hours ago, 2 hours ago"Initially, I carried out a small technical investigation to find out whether there are any configurations or client scripts related to the Task Note list sorting but couldn’t find any related changes as well. Could anyone please share inputs of how this sorting mechanism works in the FSM mobile core? Thank you in advance!Danuja.Attachment 

Hello Community,I am new to this world of FSM, I am configuring a function in Integration Function based on an SQL query, which I then want to configure in an Integration Map – XML, where in the processes tab I call the function and in the mapping I place the values that I want to take from the result of the function. However, performing the integration map test throws me an exception. 

Hi everyone,I am contacting you in order to know what are the best practices in the usage of the server time zone in FSM cloud. Basically we are doing a project for a french customer only working in french people with only french users → simple case : Everyone is configured in CET (UTC+1 or +2 depending on the season).However we realized that our IFS server in cloud is by default in  UTC which means that in integration related topics we need to make some change to get the right date in inbound and outbound + adapt hours retrieved on specific reports etc… Which is additional work.Question n°1 : what is the best practice ? Should we change the cloud server time zone from UTC to CET ? Is this even possible ?We also realized that the hour fields entered in code tables (ex : TIME_BLOCK) or the work calendar exceptions are entered in server time zone ( in this case UTC) and not user time zone which leads to offset between the configuration done  and what is displayed to user’s view in schedu

Need some assistance regarding the core functionality of 'FSM Mobile' client’s 'Task Note List'. One of the customers (Ericsson) reported the following issue on the PROD environment. "The mobile app is showing task notes in what appears to be a random order instead of being chronologically ordered from newest to oldest.  It shows , with notes shown in the order - 1 hour ago, 4 hours ago, 2 hours ago, 2 hours ago"There were no configs or client scripts found that could relate in customer solution and in core environment it's not replicable. Could anyone please share inputs of how this sorting mechanism works in the FSM mobile core? 

We currently have an FSM tile in a lobby displaying a live Cognos report via a URL point to the report location in an element. I’d like to expand on that and have a much improved visualisation published through our IBM Power BI. I have tried displaying or linking to the Power BI by entering the URL to where PBI is available. Can this be done in a Lobby Element? I have tried but the element tile is just blank/white.

Hi All,   FSM V6 Update5 we are getting error while launching application. Kindly advise us to rectify the issue.   Regards, Vivek NR.

Hello everyone, Can anybody tell me how we can inbound the binary data of the attachment using XML format In FSM.For Example/Scenario:In Attachment Screen we have “attachment” column where we store the Binary data.So, I just wanted to know how we can inbound the binary data from foreign system to FSM using SOAP XML.  Any suggestion or any sample will be very helpful. Thanks in advance,Kaustav 

Hi All, Is it possible to customize a report in a more beautiful “manner”, different then the Ad Hoc Reports or the standard UI that is used OOTB? Could this be done in a simple way ? Or potentially requires a project with .NET Framework and in this case is it possible to upload it to the FSM? Best Regards,Frederico Mendes

This customer has a requirement to update a string field with the value “NULL” via inbound integration (CSV Flat Integration).As an example, the requirement is to send a file like the below and get it applied to the database.When such a file is sent, the system identifies the word “NULL” as a keyword and sets the particular field empty without taking the string value NULL.Technically, the application identifies NULL as a keyword and applies the general behavior. At the same time, the customer’s required behavior can be gained from the application. The value “NULL” can be set to a field from the Smart Client.The application identifies NULL as a string and stores it in the database. The customer would like to know how the string “NULL” can be applied to the database via the integration as well. Appreciate it if you could share your thoughts on this.

Hi, One of our customers is trying to pick inventory in FSM and send the pick list report automatically to Printer. Default printer is setup in APP Param and they are getting below error in Run Log. PrintReportManager.GetPrinterProperties: ManagementException Printer Status.  Exception Message - Not found Any idea is highly appreciated.  Thanks,Dananjaya

Hi there,We are considering how to improve capturing customer satisfaction and wondered if there was a way to make available a Survey via the FSM6u8 customer Portal?

Timestamp: 2021-02-23T13:59:06.9591712+00:00Message: OIDC123: FSM_AUTHENTICATION_METHODS indicates that Open ID connect is allowed but there is an error with the configured app param values. FSM user password authentication has been enabled. Please contact a system administrator to fix.Machine: RD0003FFF9404AApp Domain: /LM/W3SVC/1927199443/ROOT-1-132580526329305346ProcessId: 20488Process Name: w3wpThread Name: ServiceRequest_281"I've asked our Infrastructure team to verify, but this morning I asked if there was anything expired and they said no.  Our client secret expires on 12/31/2299, so pretty much indefinitely. I would have expected to continue to have errors and issues if the Azure AD setup had expired.  Prod has been setup since go live as FSM,OIDC for the App Param FSM_AUTHENTICATION_METHODS.Has any other customers seen these errors?