Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

2882 Topics

TDCMANIRULDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Performance Tuning

Hi All,How to limit the IIS Worker Process so that we do not get any slowness in FSM

6874

5 years ago

BertelLundgaardDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM and import from excel using import maps

I need to import data into the the tables PLACE, PLACE_ADDRESS and ADDRESS from a single table in an excel file containing 1429 rows. I have set up an Import map for the task, and defined the appropriate fields in the map, aligning the relevant columns from the excel file and the columns for PLACE and ADDRESS, this works pretty well. Final step in the same map is to connect the PLACE and ADDRESS rows to the PLACE_ADDRESS table, definingPLACE_ADDRESS.PLACE_ID → Parent table/column PLACE.PLACE_ID PLACE_ADDRESS.ADDRESS_ID→ Parent table/column ADDRESS.PLACE_IDI have tried many different setups, but without success. Furthermore the import always fail with a message saying ‘Import results are incomplete as a timeout was encountered during import. details logged…..’ Log file is empty.Another “Alert” is displyed in the lower right corner of the screen: ‘Performing Import Batch 1 Succes count 0 Error Count 15000.’The error message does always NOT result in empty tables after import, but the pla

6451

5 years ago

Tharindu RasnakawewaHero (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Search functionality - FSM

When performing investigations, database performance is very slow when searching for a data. Is there indexing functionality incurred in FSM ?

2701

5 years ago

Tharindu RasnakawewaHero (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM environment Setup

It is noted that all the FSM customers has their environments in cloud , is limited to set up only 3 environments. 01) Is there any specific reason for that? 02) Is this same for the customers who has their environments hosted on premises ?

3352

5 years ago

Dilan BandaraDo Gooder (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

iOS translation issue

It seems language translation does not work properly in IOS Mobile apps on FSM 5.7? It works fine in Android mobile but Not in IOS, is there any limitation for IOS message translation ?

1001

5 years ago

Dilan BandaraDo Gooder (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Issue in Bin functionality

We have issues with data provided by Bin. All technicians are unable to rely on the city provided on the order they are given. When receiving an order FSM does a look-up on Bing Maps which returns an incorrect city for the postal code. Can you please let us know if this is a known bug? If so, if there are any workarounds we can perform?

931

5 years ago

Chandima AthukoralaHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Incorrect surveys get synced to mobile(FSM)

We currently have an issue where incorrect surveys get synced to mobile. In brief, We have set our sync rules to exclude survey type = Call Center that in inactive. But it is not happening as intended. Inactive surveys are also getting synced. Could you please give a heads up where else I should check if this is properly configured?

1141

5 years ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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