Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Good day,We’re looking for a way to handle lot of request in same time in order to execute some actions, equal for each request of this group.EG.:We’ve 100 requests and we want to pass all from open to a custom status (maybe from a search screen) We’ve 100 requests and we want to assign massively 50 to a tech and the other 50 to another techThx in advance

Smart client:Web client:Nope, there’s just a messed up date format.How can we fix it so that the date format is the same on these lobby elements regardless of client? 

Hello,I have a question in regards to logic behind FSM skills.In FSM, when scheduling a task through the Book Appointment process, the system ensures that the resource that gets committed to the task, has the required skills to perform the task.Sometimes it is necessary to skip the Book Appointment process and instead, manually assign or commit a technician to a task.  How can we have FSM prevent the user from manually assigning (committing) a technician that doesn't have the required skill or their skill has expired?

Hi,Good Day.When creating a company using STD template on App10, the below error is coming.“ORA-20110: Resource.COMPSTRUCTEXIST: The default Resource Structure TESTXIT for the company cannot be created because there already exists a Resource Structure having the same Resource ID.”(SS) This is the company Resource Structure.  Tried to connect a resource and update the company, but error was still available.Kindly Assis on the above.

Hi,In the mobile app, we have a box in the bottom of the Home screen, with “Important information”. On one of the lines, it says “You have X overdue commitments!” When pushing the hyperlink on the commitments, the CommitmentList screen is opened, however, there are no values in that list.Is there any way to edit this “Important information” box?  Where is the “Overdue commitments” fetched from? Even though the technician has no assigned/commited tasks, there are still some overdue commitments.I saw a different case in the Community where it was referenced to some App Params, but as far as I can see from the documentation, these are only applicable for the “Important information” on the Overview-screen. 

Hello,Is there video learning about FSM configuration? for beginner and can be shared to customer to learn. Thanks 

Hi,Other than admin role credentials In Part disposition screen, disposition record with disposition code RMA is not visible but disposition code RTS related records are displayed . Is it required to add any function? Please suggest how to display disposition data with disposition code RMA in part disposition screen.Regards,Ramya 

What mechanism controls the default screen design? Currently there are two design with multiple revisions, however I am unclear on what controls which screen is used

Hello, We have a requirement for Appointment booking and I wanted to check if PSO would support this behavior or has anyone had a similar experience. Let’s say we have 100 Dealer Centers across the country which has their own In-house tech teams. A customer calls in and request to go to the nearest dealer center to get his service done. (There are no travel times for technicians, the customer is the one who would travel to the nearest dealer center to get a service) When a customer calls, he wanted to know which Dealer center has free times for him to make an appointment. Appointments window in FSM should showGrouped by Dis

We want to merge two different screen in FSM so that they can be in a common UI.

Hello all, We would like to ask if it’s pobbile to change the UI of the FSM mobile in the Android Application, in order to be the same as the Windows Application. For example, in the below “Details” screen, are we able to make the form fields to be displayed as in the Windows Application? (Label and Field in the same row) We want this configuration, in order for the user not to scroll down in order to see all the fields. Thank you!Android AppWindows App 

Hi,Just wondering if it’s possible to allocate a URL to a button, and use data on the object i.e. a Task to use when building the URL itself. Example being the task_id to be part of the URL when the button is selected on that record.Tried a number of things such as a @ and {} on the object.Is that possible?We’re currently using FSM 5.7u11RegardsAdy

Hi Team,We have a requirement to trigger MPM multiple times depending on the result of the Hierarchy Select of certain data. Can anyone share any examples of the same.

Hello I am curious if IFS have a hosted FSM product or if it is supported in say an Azure hosted server environment? We currently have 1 x 2019 server that provide both the web and SQL services for FSM and we would like to move this to the cloud.

Hi,I am trying to do part disposition from task screen without part usage so created new tab for part_dispostion from part_disp table in task screen. Disposition is getting created but it is not displaying under task screen.I have done relation map for task table with task_id and given default value also but still task id not generating in part_disp table so not able  see data under task screen.Can anyone please help in order to understand what is wrong here. Thanks,Ramya 

Hi :-)We want to include an on/off button/functionality for going on and off shifts on the front page/main menu of the mobile app so that our users can easily change their status without having to go through several clicks.Is there a way to do this? Currently using App version 6.13.7928

How can we keep technicians from holding calls from day to day. We require our technicians to send the call back to dispatch at the end of the day if the call is not resolved. 

Hello,I have a quick question in regards to PSO Bucket resource. Is it consider a license count toward PSO license resource count? Please assist if possible. Thank you so much!

We are getting exception as mentioned in attached log file while FSM tries to call Bing API. Can you please check the exception and suggest the solution. Exception messages – Message: Exception details in BING REST call: requestUrl=http://dev.virtualearth.net/REST/v1/Locations?addressLine=GIPSON%20ST&locality=DIAMOND%20CREEK&postalCode=3089&countryRegion=AU&key=Arf9rKlhppvsv6lk7V13KcT9WzJXr1ts0HNgikfaOrr5MayEw3xjvT8WKyftVj8kexception=System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 52.231.167.203:80

Good day,I want to add a custom lobby in a tab in the “Request” screen.I got this idea seeing the “product” screen, but I did not found the possibility to add it, cause i can only add “list view, item panel,tab control”.Thanks in advance 4 your suggestions 

Hello,We have a scenario with a client that currently they click in a button in their legacy system and they "fetch" for example 1000 tasks and related objects from a shared queue and create them in their own system. Is it possible to do something similar in FSM with Monitor Schedule Jobs and XML maps configuration?This communication is done through FTP communication. Thanks

Hi allI’d be interested if I was missing a setting or this is a bug. Currently FSM does not allow me to post a receiving record, that I received partially. E.g. the shipment in the following example was involving 2 lots from an item and the shipment was posted, which generated a receiving record following an app param and the “In Transit” flag. For some reason, the technician when doing the goods receipt onto his van, realizes that the quantity shipped and the quantity received does not match and changes the quantity.When the receiving is being “processed” on Mobile, this will automatically trigger the receiving post. The server then throws an error message:The following exceptions occured when posting this receipt: The quantity in Lot(s) does not match the quantity.The same error message is thrown from each, WebClient and Mobile Client.

I’m trying to write a client script to be used in the smart client of FSM 6.5.In my Client Script SQL I’m returning two columns.exp_date: Date saved in the DB days_left: Using DATEDIFF(day, GETDATE(), exp_date) AS days_leftWhen I access these values from my script, days_left is set to type System.String and I need it to be an integer.I have tried changing the SQL to:CAST(DATEDIFF(day, GETDATE(), exp_date) AS int) AS days_leftbut in my script the variable is still a string so I’m unable compare the value with an integer.Example: if (days_left <= 0) { doesn’t work. The error message will say: The ‘<’ operation cannot be performed between the operands 853 and 0Here is my script so far 

How can we identify the Person ID used for Authentication for an existing Integration Monitor Schedule?  This data is not displayed in the Integration Schedule Wizard.  Where in the database can we find the Person IDs associated to the existing Monitor Schedules?

Hello everyone,I’m having troubles in adding the surveys I created on the web client on the debrief workflow on the Mobile app. From what I gathered I need to add a custom screen to the workflow, but I cannot manage to select my pre-created survey when creating it.Any suggestions on how to do it?Thanks in advance!