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Support & Services FAQs and Help

Q&A for Help with IFS Resources - CEC, LCS, ISC, ServiceNow, Academy, Scope Tool, etc.

  • 223 Topics
  • 377 Replies
223 Topics
A
Do Gooder (Customer)
apfautzDo Gooder (Customer)
asked in Support & Services FAQs and Help
How to Identify the source of the 'Used By x rows' page from an error message?

TLDR; See question Title.This is a common situation we’ve encountered when attempting to delete a record in IFS. We receive an error message stating that the object is used in another object. Typically the prompt in parenthesis (‘Receipt Inv Location’ in this example) is not the name of the page where the records are entered. We’ve identified that this typically corresponds to the PROMPT value on the entity but have not been able to find a link from the entity to the page. I’ve attempted to dig through the source code but cannot find the metadata that connects the entity to the page. Using the source code or metadata in the database if it exists would both be acceptable methods if they exist. 

80
A
Do Gooder (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
INCOMPLETE INTERIM DEMAND HEADER

Greetings!I have every line filled out in my interim demand header in IFS apps 10. However I still get the “incomplete” I don't’ know what to do. 

40
D
Do Gooder (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
SALES RULE COMBINATION CONNECTION

Greetings!If I made a revision of the Part Config of “Tandem Drive Axle” how do I connect the new sales rule combination to the new revision in IFS Apps 10?  

40
D
Do Gooder (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
DELETE SALES RULE COMBINATION

Greetings!I am trying to delete a sales rule combination, but I get the following message in IFS Apps 10 

50
D
Do Gooder (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
RULES FINDER

Greetings!Is there a way in IFS apps 10 to search where a particular characteristic is being used in any Sales Rule?

60
D
Do Gooder (Customer)
S
Do Gooder (Customer)
stephanie.bertoliniDo Gooder (Customer)
asked in Support & Services FAQs and Help
Scheduled Report Queues

Is it possible to set different scheduled reports to run in different batch queues? Right now, when scheduling a report, there is only one option for the queue to process it in - the default queue. However, we have some critical leadership reporting that is consistently being delayed due to general user’s scheduling reports. I would like to be able to split leadership reporting into a separate queue to ensure that it is not delayed but other long running reports. 

60
S
Do Gooder (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
SHOP ORDER QTY

Greetings!Why would the shop order show qty 2 of 45750, but when looking at the Config Structure I see only one in IFS apps 10? 

221
matt.watters
Superhero (Partner)
A
Sidekick (Customer)
AsadanSidekick (Customer)
asked in Support & Services FAQs and Help
Event Action conditions Value syntax help -IFS Cloud 24R2SU2

Hi,I am trying to set up e-mail event action when creating a new customer with customer category = Prospect but it doesn’t work. I have attached pictures how I satt upp. I have tested with different value like ‘Prospect’, PROSPECT ‘PROSPECT’ etc but nothing work. When I took away Condition = and Value the mail triggas so it must be wrong syntax on value. Could someone help me to see what is wrong?  We have 24R2SU2, thanks. 

162
A
Sidekick (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
DISCPATCH QUESTION

QuestionBelow is a copy of a dispatch for a certain product. As you can see the Part number FD BARREL and the Deliver To: CW250 show part numbers. However when I tried to print another dispatch for a different product no part numbers showed up under the same Part number FD BARRELL / CW250. Why would that be in IFS Apps 10? 

120
D
Do Gooder (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
CALCULATION

Greetings!If I wanted to write a calculation in IFS Apps 10 so that when certain items are chosen in the Configuration ID, IFS runs this calculation and tells me weather those certain items are allowed or not, how do I go about doing that?

50
D
Do Gooder (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
PART NUMBERS NOT ON SHOP ORDER PULL SHEET

Greetings!For some reason there are part numbers not showing up on a Dispatch sheet but are showing up on the BOM. I double checked the routings and the routings are buildable. The parts have the correct Config Structure Rules, everything seems correct but it is not showing up on the Shop Order Pull Sheet. It seems to only not show Operation 10 Notes CW250 

120
D
Do Gooder (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
OPERATION NUMBER MISSING

Greetings!For part number FD ENGINE i the Configuration Structure, In see the Operation Numbers listed. However, when I created a DOP the operation numbers do not show up. Anyone know how to fix it in Apps 10? 

111
Björn Hultgren
Hero (Employee)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
CONFIGURATION EVALUATION ERROR

Greetings!When trying to update my DOP Header I keep getting this error message. How can I fix it in IFS Apps 10? 

80
D
Do Gooder (Customer)
S
Do Gooder (Customer)
s.bondarDo Gooder (Customer)
asked in Support & Services FAQs and Help
Account and cost center description are not always visible

Account and cost center description are sometimes available in invoice authorizing screen and sometimes not.It is troublesome to look up the accounts and cost centers when the descriptions are not available.

40
S
Do Gooder (Customer)
D
Do Gooder (Customer)
derbarDo Gooder (Customer)
asked in Support & Services FAQs and Help
Custom Field addition to Count per Count Report

Is it possible to add to the form of Count per Count Report a custom field.  I would like to add it to the form that is displayed for a count report, not just to the report designer report.  I have enabled custom fields in the attribute.Thank you

202
D
Do Gooder (Customer)
P
Do Gooder (Customer)
PRSBALCERZAKDo Gooder (Customer)
asked in Support & Services FAQs and Help
List of IFS Modules per Areas

Hi, I’ve been redirected to IFS Community from a Service Desk Case - CS0422984. Please provide a list of IFS Modules (Components) lister per a specific Areas. For ExampleFinance - (GENLED, ACCRUL, ... )Product Version: UPD26Business Impact: We need this for several reasons for the configuration of our IFS instances - both 10 and CLOUD. Best Regards,Filip

220
P
Do Gooder (Customer)
I
Do Gooder (Customer)
imalkacDo Gooder (Customer)
asked in Support & Services FAQs and Help
Need to Group the Custom Fields.

Dear Experts,Recently i have created four new custom fields. Now i want to set them as a group section. I have tried with the Technical Documentation of IFS EE APP10 also. but i could not find any related resources. Please need some help from you guys. Like in the image that i upload, i want to group the below Bank Guarantee Fields into one section. How can i do that? ​​​​​​

101
Abdul
Superhero (Partner)
I
Do Gooder (Customer)
imalkacDo Gooder (Customer)
asked in Support & Services FAQs and Help
Custom Field adding issue to EE

Dear Experts,I tried to add three new customer fields to Customer Window of IFS EE. This is how i tried to do that.First i have identified the Logical Unit that i need to add the field. Then i went to Custom Field, fetch the CustomerCreditInfo LU then went to add the field. Field type - persistent, then gave the name , then assign the data type, then gave the properties, lastly gave the publish information i have ticked the public and approve. then right click on the header and i have published the three fields. now all the three ticks are checked. then i went to the refresh server cache and refreshed the security, reference and object connection.  then i went to the customer window and credit info tab. i have right clicked the and navigate to custom objects - fields.. but the issue is i can not see the three fields that i added in the custom field window. 

327
I
Do Gooder (Customer)
I
Do Gooder (Partner)
InfJirinKDo Gooder (Partner)
asked in Support & Services FAQs and Help
IFS Cloud - Industry Lobby KPIs

Hello,  in the past, the "KPI lobby" in IFS Cloud was discussed here - the last information I found is that it involves a manual calculation, not automated, using BPA.In the system, there is the option to connect "workflow information," meaning the BPA process key is available, but how does one work with it?Could I please get screenshots of how to set up an automatic calculation of values under an element?Or some scenario how to create easy element with automatic calculation?How use workflow information in Measurement Configuration? Thank you for your information and advice.Jirina 

1451
J
Do Gooder (Customer)
K
Do Gooder (Partner)
KeyYasusWDo Gooder (Partner)
asked in Support & Services FAQs and Help
IFSCloud timeout Setting Confirmation of details.

If "IAM Session and Tokens Configuration" "Sessions" and "Session Idle" of IFSCloud are changed to "62Minutes" and "Session Max" to "64Minutes"  logging in from 1, "Session Idle" is "62Minutes" and "Session Max" is "64Minutes" for logging in from 1, but they are not relevant for logging in from 2. Is the recognition correct?In the article "KB0065296", the following is described as "SSO_" as in "SSO_SESSION", but I would like to confirm that it has nothing to do with logging in from 2. "KB0065296"IFS Product - Not possible to alter the system parameter "Time a session is allowed to be idle before it expires"SSO_SESSION_IDLE - Time a session is allowed to be idle before it expires.SSO_SESSION_MAX - Max time before a session is expired. 

721
F
Sidekick (Employee)
zuhaib
Sidekick (Customer)
zuhaibSidekick (Customer)
asked in Support & Services FAQs and Help
IFS APP 10 LICENSE ISSUE

Dear IFS Community,  We hold a perpetual license for both IFS and Oracle. In the event that we do not renew the Annual Maintenance Contract (AMC) with IFS, will the company cease issuing user license keys, or will we still be able to obtain them as needed?

190
zuhaib
Sidekick (Customer)
Q
Do Gooder (Customer)
QvhestDo Gooder (Customer)
asked in Support & Services FAQs and Help
IFS is not able to start for some users

We currently have a few users that are not able to launch IFS Enterprise Explorer.When they try to open the application it directly crash, this can be found in the event viewer. What we currently can do and solve the problem on 80% of the time is remove the 2.0 folder and restart the system. The only problem is that is will work for a few days.Currently we have 1 user where this solution isn’t working. There is no way to start IFS anymore.When launching from a Inprivate window it will download IFS but afterwards it will crash again.I also tried launching it from another Windows account on this laptop and this is also not working. So this should mean the problem is not in the 2.0 folder.

106
Link
Superhero (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
PART SERIAL RESERVATION

Greetings!I released a part number FDM300 with serial number 19490. All went through, and IFS Apps 10 kicked out a Spec Sheet. But when I loom at the Part Serial Reservation, I do not see 19490. 

538
D
Do Gooder (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
CONFIG SPEC REVISION

Greetings!When running a interim demand header I get the following error. I made sure to have the child part FD DRIVE AXLE and parent part FDM300 have a phase in date before 06/17/2025, but the error still shows up in IFS apps 10 

50
D
Do Gooder (Customer)
D
Do Gooder (Customer)
Dekforce94Do Gooder (Customer)
asked in Support & Services FAQs and Help
PART RESERVATION

Greetings!I released a part number FDM300 with serial number 19490. All went through, and IFS Apps 10 kicked out a Spec Sheet. But when I look at the Part Serial Reservation, I do not see 19490. How can I make it to show 19490 on the Part Serial Reservation tab?

20
D
Do Gooder (Customer)

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