Distribution (CRM, Commerce)

We are deploying CRM Companion 10 to our sales reps and they would really like (i.e. want) the mobile “Business Activities” screen to display activities in reverse chronological order.  They hate scrolling.  The default mobile app behavior is to show ALL ACTIVITIES from oldest to newest so they first see activities from 2018 and have to scroll endlessly to see their activities from this month or last month. Can the default sort be configured for mobile?  Of course, they also want some more filters like “Last Month” and “This Month” so they can quickly get to the info that they want to see easily without any thinking or effort...shamefully lazy users, lol!Much thanks, Tom Bowe

Hi,   Is it possible to create a count report to include Shipment Inventory. We are running a stock take and the system is not generating for those locations (bays) that are of type Shipment. Thanks, Matthew

We have an issue where some users enter a wanted date in the customer order in the past ( 2020Instead of 2021!)perhaps I could create an event which fires a message to user? Would like to stop them altogether really so perhaps an event that doesn’t allow a past date?Any ideas? 

Hi everybody,nice to be back here! I hope everybody is doing fine, stay healthy and in good mood, despite the bitch Corona! :-)Simple question:Were may I “see” the connection between customer order (customer invoice) and ServiceLevelAggrement SLA)?Or:Is there a simple way to seperate “normal” invoices with inventory parts (sales parts)and service articles?Later on we want to aggregate and ask:What part of the service aggrement is done (and invoiced) already and what percentage is still “open”?All the best to you, your family!Michael

How to delete a rolled line?Error message =>Forecast records containing consumed forecast cannot be deleted. But there isn't consumed forecast???? 

Hi, I’m trying to update Sales Prices in Price List, however, it doesnt work for some sepecific customers and  IFS gave me the error as below. I tried but could  not identify the reason.  Server error messages:14ad8bf0-eea6-46e7-b739-75fb62f55be3Ifs.Fnd.FndSystemException: Unexpected error while calling server method AccessPlsql/Invoke ---> Ifs.Fnd.FndServerFaultException: ORA-01476: divisor is equal to zeroFailed executing statement (ORA-01476: divisor is equal to zeroORA-06512: at line 59)   at Ifs.Fnd.AccessProvider.FndConnection.ParseErrorHeader(FndBuffer buffer, FndManualDecisionCollection decisions)   at Ifs.Fnd.AccessProvider.FndConnection.UnMarshalResponseHeader(Stream responseStream, FndManualDecisionCollection decisions)   at Ifs.Fnd.AccessProvider.FndConnection.HandleHttpSuccessResult(HttpWeb

Create a Customer Order for 100 unit. Release. Reserve 50 units. Create Picklist for reserved quantity. Shipment will be created. Do the Report picking of 50 units. From Shipment Window header => RMB => Print shipment delivery note. Delivery note will be created. It says 100 Delivered and seems misleading.

I want to change the translation of a field, but I don't know how to do it.In Report Designer I added the field ‘CUST_REF’. The default description is the same as the field above ‘CUST_REF’. How can I change the description of this field on this report?

I am not able to run the "Recalculate Price/Currency" on a Sales Quotation Line in Aurena (APPS 10 Update 10) or IFS Cloud. This option is available in IE, but I can't find it in Aurena when looking at the same Sales Quotation. I also checked the other options under the vertical 3 dots.Thank you in advance,SteveIE

What are the capabilities that IFS applications offer that can be identified as ‘Internal Trade’? I know Inter-site setup is one. Inter company is another. What else? can you please elaborate? Thanks in advance. 

Hello, I have noticed an issue with existing Sales Parts and I am unsure of the correct way to apply a % increase to the price. Initially, I assumed I could use the contribution margin on a Sales Quotation to accomplish this, however, if the part is existing in your system, that is calculated automatically. The scenario below outlines the issue I am facing:Existing part number XYZ has a Cost of $4.55 and a Price of $18.35 The system calculated Contribution Margin rate is 75.17% The customer has contacted us and stated they want 255 XYZ parts expedited and they would like to see a quote for this. We would like to add 20% to the price of the part for the expediting.  Our Sales team created a quote and modified the contribution margin. They changed it to 20%, which dramatically lowered the price.Modifying the CM does not appear to be the correct method to markup a price of an existing part in this insta

We have a scenario where product is sold to a customer which is purchased from a supplier and delivered direct. Our current crystal invoice print needs to be reference the purchase order number as that appears on the shipping document. What’s the best way to achieve this? Use an IAL? Or simply reference on the crystal report?  Thanks for help in advance

Hi, I would like to start using the Associate/Associate as Master functionality for Cases. Have tested some and do see I need more info to get it correctly done before start using it. Ex. can I associate a Case as a Master when I have created it or is the only way to Associate by right click the Case line under the Case Overview tab ? If I remove the Association the info in the Master field/column is sometimes not removed.  Do also see that Search window in Case heading and in Case overview are “bugging” eachother (if I add some fields in one it affects the fields in the other, and different ways each time, not possible to save the criteria without affecting the other, same thing happens in Global Solution window)Have tried IFS Application Help function online but without luck. Anyone that have found usefull documentation on this subject?

Hi, We have had a number of invoices created in the last couple of months with the incorrect due date, this was due to the reduced number of days in Feb skewing the system calculation which has now been fixed. Would it be possible to do a mass change of due dates of invoices in question. I have ran a debug whilst testing the due date amendment and found as expected that this can only be done when the Invoice is in ‘Preliminary’ status.  Most/if not all of the invoices are in ‘PostedAuth’ status. I am thinking that we could possibly achieve this using RMB > Customer Instalment Plan and DiscountsABSTRACT_PAYMENT_PLAN_API.MODIFY__ Would this work? John

We have a situation where a customer was cash in advance but they are now being granted terms. We entered in a couple of orders and created and posted Advanced Invoices, we cannot release the orders now due to the advanced invoices. Is there a way to cancel advanced invoices? 

We use IFS Sales Quotations. Sometimes when we are printing them sharing internally, we need the price figures in it (Price, Net Amount) hidden or zeroed. We wouldn’t want to change the value in IFS to zero. Is there a way I can achieve it only when I am printing the report? 

I am unable to find the RMB “Create Outllook Meeting” or “Create Mail” in our APPS 10 install.  The help documentation states:Note: This option is enabled only if MS Outlook is installed at the user.Does anyone know the versions oof Outlook supported?  We are on the Office 365 version.Thank you in advance for your help.

Version: IFS Apps10 UPD 8 Is there a limit to the number of contacts that can be created on a Business Lead? Thank you.

Hello,We have started using CRM and identified that we have had situations where two users enter the same opportunity themselves (making 2 opportunities), we’d like the ability to merge these opportunities and everything associated to it into one opportunity.  Thanks,Carrie

Can any please advise.We are due to review and update our prices that will be effective from 01/01/2021 and have created a migration job to load base prices.  Our source file includes PART_NO, PRICE and VALID_FROM. The migration job, updates the SALES_PART and SALES_PART_BASE_PRICES but I am not convinced I am updating correctly.   It looks like I cannot load the prices in advance as the Sales Part price field changes along with the Sales Part Base Price as soon as it is migrated in. Can someone please advise the best way to update our base prices in advance?

Hello Community,We are using IFS version 8.Is it possible to delete the sales part as soon as it is created.If it is created with wrong inventory part then I am not able to delete it.Please Help…!!!RegardsDeepak

I closed a quotation by marking it lost - a month later my customer told me it wasn;t lost and that they need me to revalidate it.  How can I reopen it?

Hello community,We are using IFS version 8.While creating invoice user first reserves the stock then performs report reserved quantity as picked.Then when he checks this picked line then he don’t find these lines but when I check through IFSAPP user login then I found it.I am not able to find out this issue.Can somebody help. RegardsDeepak Navale

We are using IFS 9 Patch 17 as of November. Recently I had an employee who created a quote to order situation for parts. They reserved the parts and then created the picklist. This area does not use Shipment so it was just a picklist. When they got out to the area the part was not there and cannot be fulfilled. In the past they thought they could still pull it off of the picklist (but no one remembers how they did it). I took the situation to our test environment and proved if the part did not make it to the pick list you can still unreserve it. Once on the pick list you cannot unreserve, you cannot change quantities, and I cannot seem to figure out how to report the line not picked. Anything I try to change on the line of the pick list just does not let us save. Could this be an issue in SP 17 or is there something I am missing when trying to help them out? 

Hello Community,How to restrict back ground job visibility of other users and only show background jobs for that users in IFS version 8.