assyst Integrations

This forum is for questions on integrations with IFS assyst.

  • 62 Topics
  • 143 Replies

62 Topics

O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst Integrations

Running assyst without Windows Server

Hello. We’re migrating our assyst environment to a kubernetes cluster by creating docker images for services such as assyst Portal and report, search and chat services. So far, those services have succesfully been “dockerized”. However, we have Axios Smart Mail, Job Processor and Action Processor running on a Windows Server, mostly using Legacy REST API. Given the difficulties in migrating Winodows Systems to Docker, our Ops team asked us if it would be possible to replace this Windows Server with a Linux one. I guess that it’s possible to do so and would like to know if anyone had any experience in doing that. I guess that would require converting Lua scripts to regular web service calls (maybe, Lua can be run on Linux) and simulating Action Processor / Job Processor with a cron job that would periodically process the rules file, or execute corresponding commands via the new REST API. Any ideas or toughts on this? Is it possible to convert all those Windows files and programs to an eq

2
O
Do Gooder (Customer)
1 year ago
G
Do Gooder (Customer)
gravel-jDo Gooder (Customer)
asked in assyst Integrations

Action Processor

Can we get help on some functionality of action processor. We would like to get the Task Description appended to Custom Field (“Field1”) in the Service Request when the Action “Commit” is apply.

1
S
Hero (Customer)
1 year ago
K
Hero (Customer)
KevinMHero (Customer)
asked in assyst Integrations

Creating an assyst User via API

Hi All, Wondering if anyone has been able to set up an API that creates an assyst User. We’re looking to get the correct JSON code syntax to create an assystUser, however we keep hitting the following error: “Invoke-RestMethod : roleJob Title is required.server.validation.errors.mandatoryUserRolecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryUserRoleshortCodeShortcode is required.server.validation.errors.mandatoryShortCodecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryShortCodeservDeptService Department is required.server.validation.errors.mandatoryServDeptcom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryServDeptnameName is required.server.validation.errors.mandatoryNamecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryNameA complex validation error has been detected by the application.rest.exceptions.ComplexValidationExceptionComplexValidationException” Our current JSON code is set out as such: {        "as

2
S
Hero (Customer)
1 year ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations

Event archiving processing times

Hello. Has anyone in the community had success using the dbArchive tool to archive and/or delete large numbers of events? We are currently investigating archiving in assyst, and we have about 1,400,000 events to either delete or archive. From our testing, it seems that the tool takes about 21 seconds per event, which would mean archiving the required events in our database would take months. We posed a question to IFS support about how to increase the speed or archiving, but they were not able to provide any guidance. 

3
T
Sidekick (Customer)
1 year ago
A
Anonymous
asked in assyst Integrations

GET custom fields & values with REST API?

We have a custom form on our service request events, with custom fields and values. These are returned by GET /assystREST/v2/events/123 in the response node <webCustomPropertiesDescription><==# ADDITIONAL INFORMATION (DO NOT EDIT) #=  #==></webCustomPropertiesDescription> encoded as a series of double asterisk delimited name/value pairs in the ADDITIONAL INFORMATION element.We are integrating with another system that needs to process these custom fields and values.Does Assyst REST API provide a means to extract these name/value pairs in a structured way? Or do we have to writing a custom parser that is tied to the internal custom encoding?We have Assyst v11.4.

7
M
Do Gooder (Employee)
1 year ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst Integrations

Http Get - UserFieldChar

I am trying to pull an event’s itemB’s userChar fields using Rest and note that the uri below only presents the API with the basic/ standard information set in the connected items.http://<Server>:<Port>/assystREST/v2/events/10183439?fields=affectedUser[],itemA[],itemB[]I have tried explicitly calling the field in the web request uri with no luck.?fields=affectedUser[],itemA[],itemB[userFieldChar12]This information appears if we run a second pull using the item id extracted from the event, but that seems a bit wasteful and we are able to pass it in from the AP as a parameter if necessary. But I was wondering if anyone was already doing this and whether you might be able to give me some pointers? Thanks in advance.

2
morevalueit
Do Gooder (Customer)
1 year ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst Integrations

Dual Action Processor

Is anyone in the community running multiple action processors? Have you tried changing the config files to point to single rules and additional variables sets and was there any negative effect of doing so?We are considering it to make source control a little easier, but don't want to leap before looking.

3
morevalueit
Do Gooder (Customer)
1 year ago
D
Do Gooder (Customer)
danrobinsonDo Gooder (Customer)
asked in assyst Integrations

Action Processor Rules/Variables

Good evening, I am currently working on ways to utilise the Action Processor feature within assyst.I’m having a few issues and have some questions, if anybody could assist that’d be really appreciated. How can I fetch the description of an incident within an action processor rule, I’ve tried EVENT_DESC and EVENT_DESCRIPTION. In addition to the variable required, is there a page in particular that lists all available variables? If a variable doesn’t exist in the (hopefully existing) list mentioned above, is it possible to create them via the Action_Processor_conf- if so, is there a list of in-depth variables to pull from? All assistance is very much appreciated. Thank you in advance. 

3
S
Hero (Customer)
1 year ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst Integrations

Cannot connect to assystRest using

Hello, I’m trying to trigger an email activity from action processor and I’m getting the following error: Processing action (...) matched rule " (...) " which resulted in an assyst template email with template '(...)' which failed: " Status code: 302":  Runtime values are as follows: Action Type: ASSIGN, Action Id (...) I guess that’s a HTTP redirect that is not being handled when I use the friendly URL for the REST API, such as url = "https://assystwebhom.trt3.jus.br/assystREST/v2" As far as I’m concerned, I cannot use a direct IP address, because our assyst web server is deployed in a kubernetes cluster and there’s no guaranteed fixed IP. Any ideas on how to fix this?

1
S
Do Gooder (Employee)
1 year ago
M
Do Gooder (Customer)
Mauro PinheiroDo Gooder (Customer)
asked in assyst Integrations

assystETM - importing start and end times for SLA Header

Greetings, everyone!I need to import start and end times for SLA Headers via assyst ETM (database table sla - SLA Header Details, fields mon_start, mon_end, tue_start, tue_end and so on). My channel is defined with source = Directory and message format = CSV.What is the JavaScript expression to parse my input data? Please consider date/time format as “dd/mm/yyyy hh:mi:ss”, where dd = day (two digits), mm = month, yyyy =  year (four digits), hh = hour (zero to 23, not AM/PM), mi = minutes and ss = seconds.Thank you.

2
M
Do Gooder (Customer)
1 year ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst Integrations

ETM - Email Attachments

Has anyone tried/ succeeded/ know if it is possible to set up a mailbox reader channel in assystETM that will use an attached spreadsheet as the data source? Alternatively, how to pass this spreadsheet into another ETM channel for processing?Use case:We provide our users with spreadsheet templates that they complete and we import by datamapper channel. For example, purchased IT assets imported upon delivery to be updated and added to in more detail later by our discovery toolset. This is currently emailed to us and manually imported but I would like to be able to have their email automatically populate the database.

4
S
Hero (Customer)
1 year ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations

assystChat admin/monitoring console

Hello all. We are beginning to look at implementing assystChat to our IFS assyst implementation, and I am looking for information on whether the feature includes a console that shows real-time data relating to Chat. What we are looking for is a console which will show number of assyst users logged in to chat, status of each assyst user, number of chats being responded to, number of chats waiting in the queue, etc.From what I can see after installing the Chat integration in our DEV environment and in the wiki documentation, no such console exists. Does anyone have any experience with getting such data from assystChat that they can share? Thanks.

1
Robert Wood
Hero (Employee)
1 year ago

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