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assyst Integrations

This forum is for questions on integrations with IFS assyst.

  • 98 Topics
  • 249 Replies
98 Topics
M
Sidekick (Customer)
MargardtCSidekick (Customer)
asked in assyst Integrations
ETM - Update of Custom Lookup Table possible?

​Hello,short Question: Is it possible to add/update/delete Entries into an Lookup Table via ETM?If the answer is YES: How? :-)If the answer is NO: Is this Feature on an axisting Roadmap? If not i would like to submit this as an Idea The corresponding Data is stored in the DB under:SELECT *FROM [ASSYSTETM].[dbo].[ips_config_value]WHERE [configkey] in ('data','name','headers','notes') AND [ips_config_id] = 902 -- specified ID in this caseKind RegardsChristian​

561
P
Hero (Employee)
M
Sidekick (Customer)
MargardtCSidekick (Customer)
asked in assyst Integrations
ETM - fetch item by Custom Field value (variable assyst search?)

Hello,ETM Version 1.5.0Thanks to the support here in the forum, i am able to expand and access Customfields as described here: https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:assystREST#Field_Expansion_and_Filtering However, the opposite way would now be needed: To identify an item based on the value of an CustomField via ETM.i couldn't find a way to search for Item by CustomFields inside an Datamapper.I also couldn't find a suitable variable assyst search for this task.In this specific case, it is about finding an item using the IP address, which is stored in a custom field of the item-formular (and finally create an New Event with the found Item as Item_B, which shouldnt be a Problem)Is this even the right approach inside ETM?If it is possible to create/update an additional Look Table i could create a separate Channel to gain access to the needed information in this way (Even if this is not the prefered way to store identical Data on different places). But i also coul

2264
P
Hero (Employee)
schumacher777
Do Gooder (Customer)
schumacher777Do Gooder (Customer)
asked in assyst Integrations
Copying Assyst Database - IPaaS configuration - hangs on command "assyst-config-persist:reload"

I’m working on the configuration of IPaaS after having a copy of the database from production to development.  I’m on the step of doing “assyst-config-persist:reload” which seems to be taking forever. Is this normal?

271
P
Hero (Employee)
C
Do Gooder (Customer)
cpuschmaDo Gooder (Customer)
asked in assyst Integrations
Set date range in assystREST api call

Hi, I want to fetch all events in a certain date range. Following the docs ihttps://wiki.axiossystems.com/assyst11-3Wiki/index.php/Category:assystREST#JSON_Body, I already managed to get all events from a certain department, but I can’t manage to limit the results to a daterange.  https://<assyst>/assystREST/v2/events?eventType=incident&eventStatus=open&assignedServDeptId=68 works just finehttps://<assyst>/assystREST/v2/events?eventType=incident&eventStatus=open&assignedServDeptId=68&dateLogged=2023-09-22T00:00:00Z,2023-09-22T20:00:00Z returns “Invalid Lookup Parameter: dateLogged”. Any idea on how to make this filter work?

4101
K
Do Gooder (Employee)
L
Do Gooder (Customer)
lloyd1306Do Gooder (Customer)
asked in assyst Integrations
Setting a date field in ETM datamapper

Has anyone set a date using a javascript todays date function. I have an item movement datamapper and want to set the move date to always be todays date. 

421
P
Hero (Employee)
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations
assystETM- Setting a variable based on whether a bond exists

Hello. I am trying to set a variable in an ETM data mapper based on whether an external bond exists or not. Below is my expression to set the variable to either true or false (the assyst resource for the mapper is Contact User):if (outbound.self) {        if (! outbound.self.bonds.externalIdentifier) {        false;    }else{        true;    }}else {    false;}With my test data, I know that the bond does exists, so I believe this should be evaluating to true. However, no matter if the bond exists or not in the ips_bond table, this expression always evaluates to false.I have tried just using outbound.self.bonds.externalIdentifier and outbound.self.externalIdentifier to bring back the identifier in the variable instead of setting it to true/false, but it always evaluates to null.The wiki is not clear on how this value can be used.We are running ETM 1.6 and assyst 11.4.1.Any help appreciated.Thanks,Duncan

672
D
Do Gooder (Customer)
H
Sidekick (Customer)
HagenBSidekick (Customer)
asked in assyst Integrations
Replacing Contact User Gateway with Assyst ETM

Hello,We are on 11.6.3 and we use Contact User Gateway to import and update our users from AD.Are there any templates we can import to ETM or a tutorial on how we can achieve this with ETM? Thanks.

3283
D
Do Gooder (Customer)
R
Do Gooder (Customer)
raza-mqDo Gooder (Customer)
asked in assyst Integrations
AssystRest API return all Events

assystREST/v2/events?eventType=change&eventStatus=openassystREST/v2/events?eventType=incident&eventStatus=open how to get all events (open/pending/closed) in one query ?also how to get Service Requests because its part of Change ?    

1921
NigelIM
Do Gooder (Employee)
R
Do Gooder (Customer)
RyanL22Do Gooder (Customer)
asked in assyst Integrations
Mailbox Reader won't start up in assyst 11.6 with a custom logging form set

We just upgraded from 11.3 to 11.6, and our mailbox reader services that use the logging_form parameter will not start up. We get an error that is bascially: Failed to lookup the logging form 'FORMNAME' There is always a corresponding error generated on the web server: WFLYEJB0034: Jakarta Enterprise Beans Invocation failed on component CustomisationServiceBean for method public abstract com.axiossystems.assyst.dto.customisation.custom.CustomEntityDefinitionDto[] com.axiossystems.assyst.ejb.customisation.CustomisationService.lookupCustomEntityDefinition(com.axiossystems.assyst.dto.SessionToken,com.axiossystems.assyst.lookupParameter.LookupParameter[],java.lang.String[],java.lang.Integer) throws com.axiossystems.assyst.exceptions.DAOException,com.axiossystems.assyst.exceptions.AuthorizationException: javax.ejb.EJBException: java.lang.ClassCastException It looks like it’s some type of permissions issue, but I can’t figure out what it might be. I’ve tried: Checking Privilege Groups Checki

1002
R
Do Gooder (Customer)
P
Do Gooder (Customer)
PRADo Gooder (Customer)
asked in assyst Integrations
Action Processor 1.9.8

hi I’ve installed action processor on a windows server ( it’s an upgrade from action processor 1.9.6) , action processor start but on each action i receive the same error : 2023-02-13 16:12:26.036 [error] <0.180.0>@axios_ejb_session_wrapper:log_java_output:530 EJB Wrapper 'assystEJB_wrapper':Exception.2023-02-13 16:12:26.474 [error] <0.189.0>@axios_alua:flush_port_data:265 ALua 'action_processor_alua': Problem encountered when trying to retrieve values for the event <> (action id: 10252885): Exception: java.lang.NullPointerException stack traceback:logic\setup.lua:65: in function 'error'logic\action_processor.lua:400: in function <logic\action_processor.lua:386>(tail call): ?[C]: in function 'xpcall'bridge_support\record_queue.lua:472: in function <bridge_support\record_queue.lua:463>(tail call): ?[C]: in function 'xpcall'logic\action_processor.lua:620: in function <logic\action_processor.lua:585>(tail call): ?(tail call): ? Assyst version is 11.5.3 

1844
C
Do Gooder (Partner)
S
Do Gooder (Customer)
SamanthaBradleyDo Gooder (Customer)
asked in assyst Integrations
Using ETM for Item Movements

We are new to using assystETM and we are trying to create a Channel in ETM to import thousands of Item Movements following a refresh of IT Kit in our largest building.  We want to take an item movement against each piece of kit that appears on the WEEE report from the company who has recycled our old kit and to discontinue it.We have had success with the following Item Movement fields: Move Reason, User, Status & Remarks and also to discontinue the Item.We would also like to set the Section, Department, Building & room on these Item Movements but have not yet found a way to successfully add these into the data mapper.Can anyone share how we should do this?

701
P
Hero (Employee)
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst Integrations
assyst - how to enable visibility for a service for contact user

Hi All,In asssyst, I have created a new service and it is not visible in the self service portal,  what needs to be done to make the new service visible in the self service ?Regards,Nuwanthika 

952
N
Sidekick (Partner)
K
Do Gooder (Customer)
katatdadoDo Gooder (Customer)
asked in assyst Integrations
Integrating with Assyst to automatically create service tickets

Apologies for posting here – couldn’t find any other way to contact the appropriate team at Assyst! My company is interested in becoming an integration partner with IFS Assyst. We have a mutual customer who’s requested we implement an integration between our HR automation tool and Assyst, so they can trigger the automatic creation of service desk tickets. We’ve already built similar integrations with other service desk tools (eg Jira), so we have confidence this will be smooth sailing. Could someone please connect me with the right person to discuss a partnership with? My email is kat@dadohr.com

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D
Do Gooder (Customer)
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations
Action Processor - Additional Variables Custom Field

Hi, I’m trying to add a custom field to the additional variables file for the Action Processor. However, I’m not sure how to get write out the variable in the file. The field’s short code is “SERVICE DESK”. Would it be something like this? event.customFields.customFieldShortCode[SERVICE%20DESK] Thanks. Martin Provost 

561
K
Do Gooder (Employee)
T
Do Gooder (Customer)
tkaddoDo Gooder (Customer)
asked in assyst Integrations
API to interface with Assyst and pull certain information

Hi there,I'd really appreciate any help with this.Basically, we’re trying to leverage Assyst to solve a flawed Business process.We’re looking to have some kind of Interface with Assyst to pull information from it, specifically,  a list of up-to-date SVDs and Product Names and ‘Application Owner’ of each SVD/Product.We need to notify these ‘Application Owners’ that, for example, the SSL expiration is coming due. (this information is managed on a separate DigiCert tool)So, based on the list of SVDs/Application owner, we pull from Assyst, we’d like to automatically open a ticket assigned it to the correct SVD/Application owner  to address their SSL expiration. Is that doable? and Where can I get information about any APIs that might help with that?Many Thanks in advance,Cheers,T.Kaddo 

13767
A
Hero (Employee)
T
Do Gooder (Customer)
tressalDo Gooder (Customer)
asked in assyst Integrations
AssystREST authorisation

I’m a bit of a newbie to AssystREST and so maybe missing something glaringly obvious so please forgive me. I am trying to test AssystREST API with very little success.https://Server:port/assystREST/v2/ramlI can run the above and bring back all the resourceTypes from the api server, however trying to bring back an event based on the ID gives me a permission issue. When using postman to test I just get a 401 unauthorised code.  

2353
M
Hero (Employee)
V
Do Gooder (Customer)
VarnaaDo Gooder (Customer)
asked in assyst Integrations
IFS Assyst NET How to add custom iframe

Hi team, We have developed an internal chatbot that we are looking to embed in our assyst application. Kindly help us or guide on  how to achieve this. We are looking to add the chatbot as an iframe to the homepage but we are not sure on how to achieve this as clearly the maximum customisation that can be done is only through CSS and we can not edit the source code. This is really urgent and important kindly advise on the feasibility and solution to achieve this.

1171
A
Hero (Employee)
R
Do Gooder (Customer)
rosscortbDo Gooder (Customer)
asked in assyst Integrations
IFS Assyst API

Hello, Anyone know if there is an IFS Assyst API for pulling ticket data?ThanksRoss

2272
R
Do Gooder (Customer)
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst Integrations
API: Selecting Single Select based on the Name

Hello  I am trying to make api call (JSON) through RESTAPI I have retrieved all the custom fields and values by using: assystREST/v2/events/5005159?fields=customFields,customFields.singleSelectValue,customFields.systemLookupValue,customFields.multiSelectValues.value Now I have the shortcode and name of the selected field received from the above:<customFields>        <cacheable>true</cacheable>        <dataLocale>default</dataLocale>        <entityDefinitionType>1</entityDefinitionType>        <id>221310</id>        <objectAvailable>true</objectAvailable>        <systemRecordFlag>false</systemRecordFlag>        <version>3</version>        <imageId>0</imageId>        <richRemarks/>        <customFieldShortCode>ENVIRONMENTS IMPACTED</customFieldShortCode>        <customLookupValueShortCode>4-PRODUCTION</customLookupValueShortCode>        <entityInstanceId&

1571
I
Do Gooder (Employee)
E
Do Gooder (Customer)
Eric AmandDo Gooder (Customer)
asked in assyst Integrations
How to automatically send reminders in assyst?

Hi everyone, I’m implementing Assyst 11.5 in my companyI’m trying to find a way to automatically send reminders to my users and I was thinking about using action processor in assyst. For example, I’d like to implement a 3 strike rules that would send reminders  every x days when a user doesn’t answer to questions in order to help or ask to do something tand be able to solve “dead” incidents / cases after a whileIs there a simple way to set this?  Thanks by advance

1422
E
Do Gooder (Customer)
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst Integrations
AssystETM: importing data from Assyst

Hello  I was wondering if there is anyway to make AssystETM/iPaas search for the tickets on Assyst to fetch and modify the content without the need to upload the data by csv file. I am trying to create a channel for Bulk update, although I’m not sure what is the proper configuration for the channel, currently we are using csv files, to upload the reference and reflect the changes.  

2943
P
Hero (Employee)
M
Sidekick (Customer)
MargardtCSidekick (Customer)
asked in assyst Integrations
ETM Fields Parameter - Filter nested Details

Hello,as suggested by Stephen Grant this is a new general topic, cause the prehistory / Idea may be closed. (which can be found here: Adding Task-Tickets to existing Linked Event Groupings via ETM | IFS Community )Thanks to your Guidance, i was able to retrieve the nested linkedEventGroup id and linkReasonId for an event with the ETM Fields Parameter:http://<server>:<port>/assystREST/v2/events/30003?fields=[linkedEventGroups[id,linkReasonId]]Now we aim to find a linkedEventGroup.id for a specified linkReasonId - with value 37 (as example).Thefore my next target is to filter this result.https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:assystREST#Field_Expansion_and_FilteringThe Wiki gives examples for filtering directly on a ressource, but i was unable to adapt these examples to filter on nested objects also.Or is there a better way to solve this request with coding inside ETM?A helpful hint would be appreciated :-) Kind RegardsChristian

1723
M
Sidekick (Customer)
lucascaetano
Do Gooder
lucascaetanoDo Gooder
asked in assyst Integrations
AssytREST does not resolve shortcode

Assyt does not resolve customfields shortcode for specific id. Does anyone have an idea what it could be?

1221
C
Hero (Employee)
M
Do Gooder (Customer)
MarionMahrDo Gooder (Customer)
asked in assyst Integrations
assystETM - importing email need string from mailbody

Hi,we are reading mails from monitoring-tools in order to create new tickets.The CI/itemA of the new ticket is found in the mailbody.How can we extract the mailbody text ? I need this text ‘oem-12.dcc.562.com’Example of text in the mailbody:Subject: EM Event.d.d9. Please check log for details.Host=oem-12.dcc.562.comTarget type=blbaopdf..Thanks for helpMarion

2889
jyork
Sidekick (Customer)
lucascaetano
Do Gooder
lucascaetanoDo Gooder
asked in assyst Integrations
How to use AssystRest to insert a batch of events?

How to use AssystRest to insert a batch of events?

3282
S
Hero (Customer)

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