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assyst Integrations

This forum is for questions on integrations with IFS assyst.

  • 103 Topics
  • 262 Replies
103 Topics
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations
Conversion from MailboxReader to ETM

Hi Everyone,We are trying to move our MailboxReader functionality into ETM, however, we have hit a snag.Our email box is currently configured to be accessed/read with MailboxReader via MS Graph API.However, testing our ETM using this package:https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:assystETM_1.7_-_ExamplesThe configuration only has options for IMAP and POP - which is not supported with our o365 mailbox:Is there any way to enable MS Graph API access?Thanks!Martin

963
T
Sidekick (Customer)
E
Do Gooder (Customer)
EduardoDo Gooder (Customer)
asked in assyst Integrations
ITOM - Channel ETM

Are there any documentations on how to configure datamappers and channel ITOM CMDB? 

822
C
Hero (Employee)
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations
Values for eventBuilderType, eventType and usage - assystETM Event Builders

Hello,I am working on configuring an ETM channel to bulk create some event builders, and am not able to find documentation on acceptable values for eventBuilderType, eventType and usage (Event Builder Type, Event Type, Usage in ETM). ETM seems to want integer values for these fields, but the database values are letters.Are these documented anywhere? Thanks,Duncan

952
P
Hero (Employee)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst Integrations
How to fetch Address, province, etc. from Building in ETM

How can we extract Building Name, Address1, Address2, City, Province in ETM? The only value we have is Building ShortCode.

501
SGrant89
Hero (Employee)
L
Do Gooder (Customer)
lloyd1306Do Gooder (Customer)
asked in assyst Integrations
Update to a Query Profile using the ETM

We want to update an EventMonitor/Query Profile in the ETM. This would run on a weekly basis to show last weeks closed calls. the fields that would change would be the action date to and from. We are struggling to get the ETM to recognise the Query Profile. We know we can query Query profiles using REST like this - assystREST/v2/queryProfiles/1514?onBehalfOfUser=aliashas. So assumed it would be similar with the ETM. Any Suggestions on what to try? 

761
SGrant89
Hero (Employee)
M
Sidekick (Customer)
MargardtCSidekick (Customer)
asked in assyst Integrations
ETM - Update of Custom Lookup Table possible?

​Hello,short Question: Is it possible to add/update/delete Entries into an Lookup Table via ETM?If the answer is YES: How? :-)If the answer is NO: Is this Feature on an axisting Roadmap? If not i would like to submit this as an Idea The corresponding Data is stored in the DB under:SELECT *FROM [ASSYSTETM].[dbo].[ips_config_value]WHERE [configkey] in ('data','name','headers','notes') AND [ips_config_id] = 902 -- specified ID in this caseKind RegardsChristian​

561
P
Hero (Employee)
M
Sidekick (Customer)
MargardtCSidekick (Customer)
asked in assyst Integrations
ETM - fetch item by Custom Field value (variable assyst search?)

Hello,ETM Version 1.5.0Thanks to the support here in the forum, i am able to expand and access Customfields as described here: https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:assystREST#Field_Expansion_and_Filtering However, the opposite way would now be needed: To identify an item based on the value of an CustomField via ETM.i couldn't find a way to search for Item by CustomFields inside an Datamapper.I also couldn't find a suitable variable assyst search for this task.In this specific case, it is about finding an item using the IP address, which is stored in a custom field of the item-formular (and finally create an New Event with the found Item as Item_B, which shouldnt be a Problem)Is this even the right approach inside ETM?If it is possible to create/update an additional Look Table i could create a separate Channel to gain access to the needed information in this way (Even if this is not the prefered way to store identical Data on different places). But i also coul

2304
P
Hero (Employee)
schumacher777
Do Gooder (Customer)
schumacher777Do Gooder (Customer)
asked in assyst Integrations
Copying Assyst Database - IPaaS configuration - hangs on command "assyst-config-persist:reload"

I’m working on the configuration of IPaaS after having a copy of the database from production to development.  I’m on the step of doing “assyst-config-persist:reload” which seems to be taking forever. Is this normal?

271
P
Hero (Employee)
C
Do Gooder (Customer)
cpuschmaDo Gooder (Customer)
asked in assyst Integrations
Set date range in assystREST api call

Hi, I want to fetch all events in a certain date range. Following the docs ihttps://wiki.axiossystems.com/assyst11-3Wiki/index.php/Category:assystREST#JSON_Body, I already managed to get all events from a certain department, but I can’t manage to limit the results to a daterange.  https://<assyst>/assystREST/v2/events?eventType=incident&eventStatus=open&assignedServDeptId=68 works just finehttps://<assyst>/assystREST/v2/events?eventType=incident&eventStatus=open&assignedServDeptId=68&dateLogged=2023-09-22T00:00:00Z,2023-09-22T20:00:00Z returns “Invalid Lookup Parameter: dateLogged”. Any idea on how to make this filter work?

4101
K
Do Gooder (Employee)
L
Do Gooder (Customer)
lloyd1306Do Gooder (Customer)
asked in assyst Integrations
Setting a date field in ETM datamapper

Has anyone set a date using a javascript todays date function. I have an item movement datamapper and want to set the move date to always be todays date. 

431
P
Hero (Employee)
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations
assystETM- Setting a variable based on whether a bond exists

Hello. I am trying to set a variable in an ETM data mapper based on whether an external bond exists or not. Below is my expression to set the variable to either true or false (the assyst resource for the mapper is Contact User):if (outbound.self) {        if (! outbound.self.bonds.externalIdentifier) {        false;    }else{        true;    }}else {    false;}With my test data, I know that the bond does exists, so I believe this should be evaluating to true. However, no matter if the bond exists or not in the ips_bond table, this expression always evaluates to false.I have tried just using outbound.self.bonds.externalIdentifier and outbound.self.externalIdentifier to bring back the identifier in the variable instead of setting it to true/false, but it always evaluates to null.The wiki is not clear on how this value can be used.We are running ETM 1.6 and assyst 11.4.1.Any help appreciated.Thanks,Duncan

672
D
Do Gooder (Customer)
H
Sidekick (Customer)
HagenBSidekick (Customer)
asked in assyst Integrations
Replacing Contact User Gateway with Assyst ETM

Hello,We are on 11.6.3 and we use Contact User Gateway to import and update our users from AD.Are there any templates we can import to ETM or a tutorial on how we can achieve this with ETM? Thanks.

3323
D
Do Gooder (Customer)
R
Do Gooder (Customer)
raza-mqDo Gooder (Customer)
asked in assyst Integrations
AssystRest API return all Events

assystREST/v2/events?eventType=change&eventStatus=openassystREST/v2/events?eventType=incident&eventStatus=open how to get all events (open/pending/closed) in one query ?also how to get Service Requests because its part of Change ?    

1931
NigelIM
Do Gooder (Employee)
R
Do Gooder (Customer)
RyanL22Do Gooder (Customer)
asked in assyst Integrations
Mailbox Reader won't start up in assyst 11.6 with a custom logging form set

We just upgraded from 11.3 to 11.6, and our mailbox reader services that use the logging_form parameter will not start up. We get an error that is bascially: Failed to lookup the logging form 'FORMNAME' There is always a corresponding error generated on the web server: WFLYEJB0034: Jakarta Enterprise Beans Invocation failed on component CustomisationServiceBean for method public abstract com.axiossystems.assyst.dto.customisation.custom.CustomEntityDefinitionDto[] com.axiossystems.assyst.ejb.customisation.CustomisationService.lookupCustomEntityDefinition(com.axiossystems.assyst.dto.SessionToken,com.axiossystems.assyst.lookupParameter.LookupParameter[],java.lang.String[],java.lang.Integer) throws com.axiossystems.assyst.exceptions.DAOException,com.axiossystems.assyst.exceptions.AuthorizationException: javax.ejb.EJBException: java.lang.ClassCastException It looks like it’s some type of permissions issue, but I can’t figure out what it might be. I’ve tried: Checking Privilege Groups Checki

1002
R
Do Gooder (Customer)
P
Do Gooder (Customer)
PRADo Gooder (Customer)
asked in assyst Integrations
Action Processor 1.9.8

hi I’ve installed action processor on a windows server ( it’s an upgrade from action processor 1.9.6) , action processor start but on each action i receive the same error : 2023-02-13 16:12:26.036 [error] <0.180.0>@axios_ejb_session_wrapper:log_java_output:530 EJB Wrapper 'assystEJB_wrapper':Exception.2023-02-13 16:12:26.474 [error] <0.189.0>@axios_alua:flush_port_data:265 ALua 'action_processor_alua': Problem encountered when trying to retrieve values for the event <> (action id: 10252885): Exception: java.lang.NullPointerException stack traceback:logic\setup.lua:65: in function 'error'logic\action_processor.lua:400: in function <logic\action_processor.lua:386>(tail call): ?[C]: in function 'xpcall'bridge_support\record_queue.lua:472: in function <bridge_support\record_queue.lua:463>(tail call): ?[C]: in function 'xpcall'logic\action_processor.lua:620: in function <logic\action_processor.lua:585>(tail call): ?(tail call): ? Assyst version is 11.5.3 

1864
C
Do Gooder (Partner)
S
Do Gooder (Customer)
SamanthaBradleyDo Gooder (Customer)
asked in assyst Integrations
Using ETM for Item Movements

We are new to using assystETM and we are trying to create a Channel in ETM to import thousands of Item Movements following a refresh of IT Kit in our largest building.  We want to take an item movement against each piece of kit that appears on the WEEE report from the company who has recycled our old kit and to discontinue it.We have had success with the following Item Movement fields: Move Reason, User, Status & Remarks and also to discontinue the Item.We would also like to set the Section, Department, Building & room on these Item Movements but have not yet found a way to successfully add these into the data mapper.Can anyone share how we should do this?

711
P
Hero (Employee)
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst Integrations
assyst - how to enable visibility for a service for contact user

Hi All,In asssyst, I have created a new service and it is not visible in the self service portal,  what needs to be done to make the new service visible in the self service ?Regards,Nuwanthika 

972
N
Sidekick (Partner)
K
Do Gooder (Customer)
katatdadoDo Gooder (Customer)
asked in assyst Integrations
Integrating with Assyst to automatically create service tickets

Apologies for posting here – couldn’t find any other way to contact the appropriate team at Assyst! My company is interested in becoming an integration partner with IFS Assyst. We have a mutual customer who’s requested we implement an integration between our HR automation tool and Assyst, so they can trigger the automatic creation of service desk tickets. We’ve already built similar integrations with other service desk tools (eg Jira), so we have confidence this will be smooth sailing. Could someone please connect me with the right person to discuss a partnership with? My email is kat@dadohr.com

2342
D
Do Gooder (Customer)
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations
Action Processor - Additional Variables Custom Field

Hi, I’m trying to add a custom field to the additional variables file for the Action Processor. However, I’m not sure how to get write out the variable in the file. The field’s short code is “SERVICE DESK”. Would it be something like this? event.customFields.customFieldShortCode[SERVICE%20DESK] Thanks. Martin Provost 

571
K
Do Gooder (Employee)
T
Do Gooder (Customer)
tkaddoDo Gooder (Customer)
asked in assyst Integrations
API to interface with Assyst and pull certain information

Hi there,I'd really appreciate any help with this.Basically, we’re trying to leverage Assyst to solve a flawed Business process.We’re looking to have some kind of Interface with Assyst to pull information from it, specifically,  a list of up-to-date SVDs and Product Names and ‘Application Owner’ of each SVD/Product.We need to notify these ‘Application Owners’ that, for example, the SSL expiration is coming due. (this information is managed on a separate DigiCert tool)So, based on the list of SVDs/Application owner, we pull from Assyst, we’d like to automatically open a ticket assigned it to the correct SVD/Application owner  to address their SSL expiration. Is that doable? and Where can I get information about any APIs that might help with that?Many Thanks in advance,Cheers,T.Kaddo 

14067
A
Hero (Employee)
T
Do Gooder (Customer)
tressalDo Gooder (Customer)
asked in assyst Integrations
AssystREST authorisation

I’m a bit of a newbie to AssystREST and so maybe missing something glaringly obvious so please forgive me. I am trying to test AssystREST API with very little success.https://Server:port/assystREST/v2/ramlI can run the above and bring back all the resourceTypes from the api server, however trying to bring back an event based on the ID gives me a permission issue. When using postman to test I just get a 401 unauthorised code.  

2383
M
Hero (Employee)
V
Do Gooder (Customer)
VarnaaDo Gooder (Customer)
asked in assyst Integrations
IFS Assyst NET How to add custom iframe

Hi team, We have developed an internal chatbot that we are looking to embed in our assyst application. Kindly help us or guide on  how to achieve this. We are looking to add the chatbot as an iframe to the homepage but we are not sure on how to achieve this as clearly the maximum customisation that can be done is only through CSS and we can not edit the source code. This is really urgent and important kindly advise on the feasibility and solution to achieve this.

1171
A
Hero (Employee)
R
Do Gooder (Customer)
rosscortbDo Gooder (Customer)
asked in assyst Integrations
IFS Assyst API

Hello, Anyone know if there is an IFS Assyst API for pulling ticket data?ThanksRoss

2322
R
Do Gooder (Customer)
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst Integrations
API: Selecting Single Select based on the Name

Hello  I am trying to make api call (JSON) through RESTAPI I have retrieved all the custom fields and values by using: assystREST/v2/events/5005159?fields=customFields,customFields.singleSelectValue,customFields.systemLookupValue,customFields.multiSelectValues.value Now I have the shortcode and name of the selected field received from the above:<customFields>        <cacheable>true</cacheable>        <dataLocale>default</dataLocale>        <entityDefinitionType>1</entityDefinitionType>        <id>221310</id>        <objectAvailable>true</objectAvailable>        <systemRecordFlag>false</systemRecordFlag>        <version>3</version>        <imageId>0</imageId>        <richRemarks/>        <customFieldShortCode>ENVIRONMENTS IMPACTED</customFieldShortCode>        <customLookupValueShortCode>4-PRODUCTION</customLookupValueShortCode>        <entityInstanceId&

1581
I
Do Gooder (Employee)
E
Do Gooder (Customer)
Eric AmandDo Gooder (Customer)
asked in assyst Integrations
How to automatically send reminders in assyst?

Hi everyone, I’m implementing Assyst 11.5 in my companyI’m trying to find a way to automatically send reminders to my users and I was thinking about using action processor in assyst. For example, I’d like to implement a 3 strike rules that would send reminders  every x days when a user doesn’t answer to questions in order to help or ask to do something tand be able to solve “dead” incidents / cases after a whileIs there a simple way to set this?  Thanks by advance

1432
E
Do Gooder (Customer)

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