assyst Integrations

We are new to using assystETM and we are trying to create a Channel in ETM to import thousands of Item Movements following a refresh of IT Kit in our largest building. We want to take an item movement against each piece of kit that appears on the WEEE report from the company who has recycled our old kit and to discontinue it. We have had success with the following Item Movement fields: Move Reason, User, Status & Remarks and also to discontinue the Item. We would also like to set the Section, Department, Building & room on these Item Movements but have not yet found a way to successfully add these into the data mapper. Can anyone share how we should do this?

Hi All, In asssyst, I have created a new service and it is not visible in the self service portal, what needs to be done to make the new service visible in the self service ? Regards, Nuwanthika

Apologies for posting here – couldn’t find any other way to contact the appropriate team at Assyst! My company is interested in becoming an integration partner with IFS Assyst. We have a mutual customer who’s requested we implement an integration between our HR automation tool and Assyst, so they can trigger the automatic creation of service desk tickets. We’ve already built similar integrations with other service desk tools (eg Jira), so we have confidence this will be smooth sailing. Could someone please connect me with the right person to discuss a partnership with? My email is kat@dadohr.com

Hi, I’m trying to add a custom field to the additional variables file for the Action Processor. However, I’m not sure how to get write out the variable in the file. The field’s short code is “SERVICE DESK”. Would it be something like this? event.customFields.customFieldShortCode[SERVICE%20DESK] Thanks. Martin Provost

Hi there, I'd really appreciate any help with this. Basically, we’re trying to leverage Assyst to solve a flawed Business process. We’re looking to have some kind of Interface with Assyst to pull information from it, specifically, a list of up-to-date SVDs and Product Names and ‘Application Owner’ of each SVD/Product. We need to notify these ‘Application Owners’ that, for example, the SSL expiration is coming due. (this information is managed on a separate DigiCert tool) So, based on the list of SVDs/Application owner, we pull from Assyst, we’d like to automatically open a ticket assigned it to the correct SVD/Application owner to address their SSL expiration. Is that doable? and Where can I get information about any APIs that might help with that? Many Thanks in advance, Cheers, T.Kaddo

I’m a bit of a newbie to AssystREST and so maybe missing something glaringly obvious so please forgive me. I am trying to test AssystREST API with very little success. https://Server:port/assystREST/v2/raml I can run the above and bring back all the resourceTypes from the api server, however trying to bring back an event based on the ID gives me a permission issue. When using postman to test I just get a 401 unauthorised code.

Hi team, We have developed an internal chatbot that we are looking to embed in our assyst application. Kindly help us or guide on how to achieve this. We are looking to add the chatbot as an iframe to the homepage but we are not sure on how to achieve this as clearly the maximum customisation that can be done is only through CSS and we can not edit the source code. This is really urgent and important kindly advise on the feasibility and solution to achieve this.

Hello, Anyone know if there is an IFS Assyst API for pulling ticket data? Thanks Ross

Hello I am trying to make api call (JSON) through RESTAPI I have retrieved all the custom fields and values by using: assystREST/v2/events/5005159?fields=customFields,customFields.singleSelectValue,customFields.systemLookupValue,customFields.multiSelectValues.value Now I have the shortcode and name of the selected field received from the above: <customFields> <cacheable>true</cacheable> <dataLocale>default</dataLocale> <entityDefinitionType>1</entityDefinitionType> <id>221310</id> <objectAvailable>true</objectAvailable> <systemRecordFlag>false</systemRecordFlag> <version>3</version> <imageId>0</imageId> <richRemarks/> <customFieldShortCode>ENVIRONMENTS IMPACTED</customFieldShortCode> <customLookupValueShortCode>4-PRODUCTION</customLookupValueShortCode> <entityInstanceId>5005159</entityInstanceId> <customFieldId>32986</customFieldId> <customFieldType>6</customFieldType> <singleSelectValue> <entityDefinitionType>1</entityDefinitionType> <id>1</id> <objectAvailable>true</objectAvailable>

Hi everyone, I’m implementing Assyst 11.5 in my company I’m trying to find a way to automatically send reminders to my users and I was thinking about using action processor in assyst. For example, I’d like to implement a 3 strike rules that would send reminders every x days when a user doesn’t answer to questions in order to help or ask to do something tand be able to solve “dead” incidents / cases after a while Is there a simple way to set this? Thanks by advance

Hello I was wondering if there is anyway to make AssystETM/iPaas search for the tickets on Assyst to fetch and modify the content without the need to upload the data by csv file. I am trying to create a channel for Bulk update, although I’m not sure what is the proper configuration for the channel, currently we are using csv files, to upload the reference and reflect the changes.

Hello, as suggested by Stephen Grant this is a new general topic, cause the prehistory / Idea may be closed. (which can be found here: Adding Task-Tickets to existing Linked Event Groupings via ETM | IFS Community ) Thanks to your Guidance, i was able to retrieve the nested linkedEventGroup id and linkReasonId for an event with the ETM Fields Parameter: http://<server>:<port>/assystREST/v2/events/30003?fields=[linkedEventGroups[id,linkReasonId]] Now we aim to find a linkedEventGroup.id for a specified linkReasonId - with value 37 (as example).Thefore my next target is to filter this result. https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:assystREST#Field_Expansion_and_Filtering The Wiki gives examples for filtering directly on a ressource, but i was unable to adapt these examples to filter on nested objects also. Or is there a better way to solve this request with coding inside ETM? A helpful hint would be appreciated :-) Kind Regards Christian

Assyt does not resolve customfields shortcode for specific id. Does anyone have an idea what it could be?

Hi, we are reading mails from monitoring-tools in order to create new tickets.The CI/itemA of the new ticket is found in the mailbody. How can we extract the mailbody text ? I need this text ‘oem-12.dcc.562.com’Example of text in the mailbody: Subject: EM Event.d.d9. Please check log for details. Host=oem-12.dcc.562.com Target type=blbaopdf .. Thanks for helpMarion

How to use AssystRest to insert a batch of events?

What is the REST API parameter to specify a web custom field value? In Legacy API it was: custom.field.<id> = value How is it in assyst REST API?

We have an ETM Channel where we want to fetch a n existing Building in Database using “Address1”. Basically, the details that we can use to fetch Building Short Code are: Address 1 Postal Code We don’t see any lookup filter for Address1. Is there any work around?

We have created an ETM Channel where we are creating new Items. To create an Item we need to provide Section-Department. Everything works fine until we try to provide NULL Department for Section Department. Example : Section-Department “ABC-” already exist in Database. But when we are trying to fetch it from ETM it returns all the Section Departments that has Section as “ABC”.

Hi Everyone, Most of file transfers from external sources for employee data is done via SFTP currently. We download the source file from an SFTP folder to the integration server and then perform a remote upload command. A bit archaic I know but didn’t have much time during our on-prem to SaaS migration to change this so we kept with it. A external system that generates one of our source files is going though a revamp and we are looking to get rid of the SFTP servers to transfer the file. We are thinking of having them directly upload their file to our ETM channel. Has anyone done this before? If so, a couple of questions: Do you have an example of the remote POST command? I do know the examples provided within ETM (powershell and bash) but would like other examples. What tools/programming language to you use to automate the upload? Did you create a new ETM user for that specific interface? Can we restrict the new ETM user to only upload for a certain channel? Or will they have access t

For the past couple of versions now I’ve been unable to run dbArchive. This did used to work. When I try to connect, I get: E:\_Axios\dbArchive>run############################################################## Welcome to Archive Events Utility - version V104.50.0.0 ############################################################## Archive Events Utility - version V104.50.0.0 - Database Login############################################################## database.type: mssqldatabase.host: vmsqlappsuksd01database.instance: assystdatabase.dbName: assyst_testdatabase.userName: saException in thread "main" java.lang.NoClassDefFoundError: com/axiossystems/assyst/archiveProcessor/common/DatabaseInfo at com.axiossystems.assyst.dbArchive.common.DBConnectionInfo.toDatabaseInfo(DBConnectionInfo.java:175) at com.axiossystems.assyst.dbArchive.operations.base.AbstractBaseOperations.getDAOFromFactory(AbstractBaseOperations.java:28) at com.axiossystems.assyst.dbArchive.operations.LoginOperations.execute(Lo

Hello all, we are looking into integrating Assyst with our Identity Management solution. The purpose is to use APIs from Assyst to do the following: Create contact, Create Assystuser, assign user to role. add user to team. Can anyone point out where to find documentation on such APIs? Thank you

Good day, When exporting an assystETM configuration, a zip file is created of the individual JSON files, which is convenient. When I attempt to import the zip file on a refreshed Staging server or into Production, I receive an error message, which suggests this is not supported: Failure assystETM-configurations.zip import failed. Reason: Unexpected character ('{' (code 123)): was expecting double-quote to start field name at [Source: (String)"{{= « string of high-ASCII characters » [truncated 28873 chars]; line: 1, column: 3] If I unpack the zip file, I am left with 19 individual JSON files, a number which will continue to grow. This is a big concern, as the Import dialog will not allow me to select more than one file at a time. Is there another way the configuration can be exported/imported in bulk? Thanks, …Donovan Name Version Axios assyst :: Integrations Framework :: Authentication 1.0.2 Axios assyst :: Integrations Framework :: Bonding Service JPA 1.0.2 Axios assyst :: Integration

Hi, We are trying to convert an older assystEJB call that we have embedded in a LUA script. Here is the call to the getAttachments function: local attachments, err = ASSYSTEJB:getAttachments(parmTicketOrAction, parmNumber) We are trying to convert this to assystREST but it’s not working. Would someone have the correct function syntax for getAttachments in assystREST? Thank you! Martin Provost

I have a business case where ETM channel will receive a inbound email with Parent ticket no and I need to close the last open task of that ticket so it moved to the next stage of the workflow. Just wondering if ETM data mapper can extract the last child open task number if I pass parent ticket id as parameter.

When I extract Contact User data via the assystETM DMW generation process there are eight columns where the table data is duplicated under a difference column heading in the spreadsheet. Why is this, please, and should they both be populated with the same value when wanting to import data? The columns (Column Letter and Heading Value) are: 1st Column 2nd Column L: Email M: Email Address N: Home Tele O: Home Telephone T: Office Extension V: Office Telephone Extension X: Role Short Code AB: User Role Short Code AF: Anet Licence AG: Anet License AH: Assyst User Alias Short Code BZ: User Alias Short Code BH: Middle Name BW: Surname BT: Salutation BX: Title This is in v1.5.1 of the assystETM, but it was also in v1.5.0.