Unanswered questions

Hello We are investigating the planning logic for an inter-site Distribution Order.SetupDemand Site: AB Supply Site: ZX Supply method: Inter-site Distribution Order Route assigned in the Supply Chain Matrix: Friday only Internal Transport Lead Time: 4 days External Transport Lead Time: 0 Transport Lead Time: 0ScenarioA Distribution Order is created with:Wanted Delivery Date = 27-Oct-2026 (Tuesday)The system automatically recalculates:Planned Delivery Date = 23-Oct-2026 (Friday) Planned Ship Date = 23-Oct-2026 (Friday)We tested both:Customer calendar with weekdays only External transport calendar with weekends includedNeither setup affected the calculation.However, the Planned Receipt Date is still significantly later than the Planned Delivery Date, indicating that the Internal Transport Lead Time is being considered somewhere in the process.Planned Receipt date - 02-Nov-2026(Monday)QuestionIs it standard behavior that the route is evaluated first and the Planned Delivery Date is adjust

I would like some help understanding the scope of Deprecation and Removal Plan (DARP) for Work Order Based Service. I want to start moving processes from “work order” based services to “request based” services, but we’d appreciate knowing exactly what’s coming before we start making big changes:To anyone who has more information on this, please help us with the following questions:1. Will Maintenance still rely on work orders and tasks for things like PM Actions / Programs and Plans after 27R1 with full support?2. Will Serial Objects, Functional Objects (EquipmentObjects) functionality ultimately remain the same after 27R1 with full support?3. Will we still have access to our historical work orders. In other words, will we still be able to pull up the historical work orders page and see what services we completed with all the basic data we currently have after 27R1?4. Will the MWO Service App remain the primary way can receive information from our techs at customer sites so long as the

Hi all, i have a functional demand planner server at 23R2 with some demo data and it accept all kinds of commands.Dashboard also is ok and with running status . The started commands finished without error and are also note in protocoll window.If i start the dialog "Demand Forecast" no data will be visualized and only the "entertainment" ring do his job . Also not after waiting hours any data appear.Do anyone know the issue and a solution or quide to resolve the problem?Thanks for supportAlberto   

Hello IFS Team,we are currently implementing Microsoft Entra ID (Azure AD) user and group provisioning for IFS Cloud using the SCIM interface.Our environment is operated as a managed service in Microsoft Azure. Each customer has its own Microsoft Entra tenant, while the IFS Cloud environment is hosted in a separate managed Azure tenant operated by us.During our design phase, we identified that the standard Microsoft Entra SCIM provisioning service typically requires the SCIM endpoint to be reachable by Microsoft's cloud-based provisioning service via public IP addresses. Microsoft also provides an alternative architecture based on the Microsoft Entra Provisioning Agent, which allows provisioning to SCIM-enabled applications located in private networks without exposing the SCIM endpoint to the Internet.We would like to understand whether the IFS Cloud SCIM implementation supports this scenario.Could you please confirm the following:Does IFS Cloud support SCIM provisioning through the Mi

Hello everyone,we are currently planning a new on-premise IFS Cloud High Availability installation.According to the IFS documentation, a customer-provided hardware or software load balancer must be used in front of the Middle Tier cluster. IFS does not provide a dedicated load balancer solution and the load balancer must support session stickiness. [docs.ifs.com], [docs.ifs.com]We are now evaluating possible options and would like to learn from other customers' experiences.Some questions:Which load balancer are you using with IFS Cloud HA? Are you using Citrix ADC, F5, NGINX, HAProxy or another solution? Is the solution vendor-supported in your environment? How long have you been running it in production? Have you experienced any issues with session stickiness, WebSockets, SSL termination or upgrades? Would you recommend your current setup?We are particularly interested in customer experiences from Europe, but feedback from all regions is highly appreciated.Thank you in advance for sha

Background and Findings1. Reflecting changes from a Site 2 customer order to a Site 1 customer orderIn the inter-site order process, changes made to a Site 2 customer order are reflected in the corresponding Site 1 customer order.→ Confirmed that this works as expected.2. Reflecting changes from a Site 1 customer order to a Site 2 customer orderIn the inter-site order process, changes are made to a Site 1 customer order, and the Send Order Confirmation command is executed.→ The changes are reflected in the Site 2 purchase order, but they are not reflected in the Site 2 customer order.QuestionsIs it possible to reflect changes made to a Site 1 customer order in the corresponding Site 2 customer order using standard functionality?If so, could you please advise on any required settings, processing conditions, or actions that need to be performed?If there is a separate standard process for reflecting changes from a Site 1 customer order to a Site 2 customer order, could you please provide

Can Azure API Management be used as an API Gateway in front of the IFS Cloud APIs, providing source IP allowlisting, additional authentication/authorization, request logging/monitoring and rate limiting?In addition, can direct API access to the IFS Cloud endpoint be restricted so that API traffic is accepted only via the customer's Azure API Management gateway? 

Hello all,We want to use the supplier calendar to reflect the impact of Chinese New Year in the planning leadtime. But for some reason I cannot seem to let it work. The steps taken so far:Created calendar; Entered exceptions to the calendar (start of CNY + start up time); Generated the calendar; Added the calendar to the supplier; Run Calculate Purchase Leadtime.I would expect the expected leadtime in the inventory part would be updated. But I do not see a change. Is the correct way to set it up? Any idea's, tips and tricks are highly appreciated.

Hello, We just implemented IFS and we are using the Inspect in QA process. Some receipts are for large quantities and we would like to release partial quantities from the receipt. Currently we are registering the inspection results for partial qty then changing the total inspection qty to zero in order to allow Move into Stock. However this restricts us from inspecting further until the stock is moved. Is there a better solution?

Hi We have purchased materials via a Purchase Order for a Project Deliverable. Once the materials were received, the Purchase Order was closed, and the materials were automatically reserved for the Project Deliverable.  Now, the customer wants to unreserve these materials from the Project Deliverable.However, there is no option to unreserve them. When we click the Reserved Materials command, we are directed to the page below, but there is no option there to unreserve the materials either.. If we use the Cancel Supply Request command, the following error is displayed, indicating that the Purchase Order must be cancelled: However, this was possible in Apps 10.Could you please let us know how materials reserved for a Project Deliverable can be unreserved in IFS Cloud?Thank you.

Hi all,I have a Lobby element that I am using in two lobby pages. It is based on a datasource that uses two parameters Category_ID and Group_ID. My datasource query is using the NVL statement, means when one of the parameters is empty it returns everything. To this regards it is working well. However, when I want to use the same methodolgy as a navigation link I get an error. My navigation link contains:(startswith(tolower(Cf_Group_Id_Eo),$GroupID$)) and (startswith(tolower(Cf_Category_Id_Eo),$OBJECT_CLASS$))When both parameters $GroupID$ and $OBJECT_CLASS$ are given everything works fine. But when only one parameter is given (e.g. $GroupID$) than the second statement of my navigation link gets rendered as:contains(,'')) So this is obviously throwing an error. Any suggestions on how to fix that? I would like to avoid to create two different widgets since I want to reuse the same widget on both lobby pages. Looking forward to all of your responses 

After uploading an Invoice when we try to view it the image is distorted. The Text is running vertically instead of horizontally. Naturally the text gets cutoff because there is only space for it to run horizontally. We made a release around the time it started happening. Any help would be appreciated!

Morning Guys,We are having problem with 2 pages (Customer Order and Purchase Order), when some users tries to attach a file, they get the error below. We expend a lot of time on this, testing all solution proposed here in the community. Any out of the box idea? IFS Version: 25R2.3 Url (parameters included) = https://ifs.h2oinnovation.com/main/ifsapplications/web/page/CustomerOrder/Form;path=0.995139193.1811556571.1008353248;record=KE9yZGVyTm89J0I1MDAwMTknKQ%3D%3DError stack:Bad metadata error:The group: CustomerOrderGroup does not exist in dictionary!Error: Bad metadata error:The group: CustomerOrderGroup does not exist in dictionary!    at n.getByTypeName (https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:39:61)    at n.getGroup (https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:41:141)    at https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:545:71109    at Array.some (<anonymous>)    at n.manuallyFocus (https:

Is it just me or is anyone else on 26 frustrated by the fact that the ‘Today’ shortcut has been buried off a side arrow along a From/To field in the Date Range section  ?  Official explanation is  …“The 26R1 date search redesign was introduced with the specific goal of simplifying the overall experience.”Linda

I'm trying to add a custom field to the Report In Assistant in the MWO Service App and would appreciate some guidance on the recommended customization approach.The Report In Assistant is defined in CommonReportIn.fragment and uses the virtual entity:ReportInVirtual, which is exposed through ReportInVirtualSet and imported in ServiceEngApp.projection. EnvironmentIFS Cloud 25R2 (25.2.5) MWO Service App Report In AssistantIn the Cust layer I have:Overridden ReportInVirtual Added a new attribute: @Override virtual ReportInVirtual {    attribute CScadaFaultCodeF Text {       maxlength = 30;       insertable = [true];       updatable = [true];    } } Overriden ReportInGroup and added the field to the UI @Override group ReportInGroup for ReportInVirtual {    field CScadaFaultCodeF {       label = "SCADA Final Fault Code";       visible = [AllTaskRef.Objtype in("RequestTask")];    } } The field is displayed correctly in the Report In Assistant and the user can enter a value.c_scada_fault_cod

Hi,I have a customer that would like to decrease their revenue at month end for RMA’s that are created/invoices related to orders that where delivered the previous month.I don’t see how to do this search in outstanding sale.Anyone knows how to get this information from IFS Cloud?

We have performed manufacturing over shop order and a part serial structure was created with the manufactured product RAC Part number 1025671 and serial 052117With 3 components inside (see screenshot).This RAC was sold to the customer over project deliverables.Over “Serial Maintenance Aware” we have put it “In Facility” and created the Serial Object for the RAC.Customer has dismounted one of the components (part number 1002611 serial 007040) and sent us for repair.To perform correct repair process, we need the serial object for the component from the part serial structure.How can I create the serial object?If I try to search for the object in “Serial Maintenance Aware” it will not be found.If I try to create the serial object just with plus I receive the fault message.Part serial already exists. It has Status “In Operation” and current position “Contained”I guess the problem here is, that the part is contained inside the RAC. How can I remove the part serial from the structure? 

Hi Everyone,I have an issue/question regarding the Second UoM for Inventory Parts. We would like to use the Second UoM functionality on the Register Arrival page.In our construction purchasing process, suppliers sometimes deliver materials using a different UoM than the one specified on the Purchase Order.For example, we may order sand in tons on the Purchase Order, but the supplier may deliver it in m³. We have a defined conversion factor between these two units, and we would like to register the arrival using the second UoM.Is there a way in IFS Cloud to register the arrival using the Second UoM while keeping the Purchase Order in its original UoM?I would appreciate any advice or guidance on how this can be configured or handled in IFS Cloud.Thank you.

Hello,I am experiencing a behavior with Selective MRP in IFS Cloud that I do not fully understand.Context : Parent part: Part Type = Purchased The part has a Structure Type = Manufacturing, alternate  * with status Buildable I run Selective MRP on the parent part.During the first Selective MRP run:MRP is executed for the parent part. The components in the Manufacturing structure are also considered. Dependent demands for other part are visible for the component parts in the MRP information.During the second Selective MRP run, without making any changes to demand, inventory, or product structure data:The dependent demands generated for all the components disappear.Is this the expected behavior of Selective MRP in IFS Cloud?I would expect the same planning results to be generated on each run as long as no relevant data has changed.Has anyone experienced a similar situation?Thank you in advance for your help and feedback.IFS Cloud version: - 25R1 SU0

Hi everyone,We are facing an issue in IFS Cloud where company-owned objects are not available to select as an Item ID on a Service Contract Line. Business RequirementIn our Equipment Object Navigator, we have a top-level object under which we maintain all of our company-owned assets.Our requirement is to select the top-level object as the Item ID on the Service Contract Line. At the time the Service Contract is created, we do not know which specific company-owned asset will be used for the contract. Therefore, selecting the top-level object allows us to assign the appropriate company-owned asset to the Work Task at a later stage.This functionality was available in IFS Applications 10, where we were able to select the top-level object as the Item ID on the Service Contract Line. Issue in IFS CloudIn IFS Cloud, within a Service Contract, the Item ID LOV on the Service Contract Line only displays customer-owned assets associated with the customer specified on the Service Contract.As a res

Hi All,I created a FNDMIG job using the method Eng_Part_Structure_API.Remove__ to remove subparts from Engineering Part Navigator and it does delete any records.  It does not give any errors but display this in the Last Info.I have attached my migration job herewith.If I use the Method Eng_Part_Structure_API.Part_SubPart_Conn_Removeit will remove the subpart.Which method should I use to remove Subpart from an Engineering Part Navigator?Why the first method(Remove__) does not work in the migration job?Can someone please help me to clarify what is the correct method to use and why the first method fails? Thank you!Disna M 

Wanted to create a custom field on the Background Jobs page to easier identify background jobs that we can move to other queues that are candidates for optimization etc, but was struggeling with the syntax…. We created a Quick report instead   Here is the query if someone should have the same requirement. Would appreciate if someone have defined a custom field for this already and would share it here. select job_id,   schedule_id,   description,   Client_SYS.Get_Item_Value('INTFACE_NAME',arguments_string) migration_job,   state,   state_db,   queue_id,   created,   posted,   started,   executed,  ROUND((executed - started) * 24 * 60) runtime_minutes,   username,   lang_code,   procedure_name,   error_text,   process_idfrom deferred_jobwhere (('&Queue' IS NULL) OR ('&Queue' IS NOT NULL and queue_id = '&Queue')) and (('&Runtime' IS NULL) OR ('&Runtime' IS NOT NULL and ROUND((executed - started) * 24 * 60)  >= '&Runtime'))and (('&CreatedDate' IS NULL) OR ('&

I am looking for certain suppliers only to only run MRP a couple of days a week. How do I set this up? 

Hi All, I’m looking for the database task for “Cleanup age limit in days for Quick Report Logging” of System Paramter. Technical Document does not have this information. Regards,Kohei Okigami

Has anyone ever encountered an issue with a missing resource when an incoming customer order is approved?  What resources is the process seeking??