We found a bug in IFS Cloud and needs to report the same with IFS.
Who needs to raise an Incident for the same with IFS i.e Customer or Partner?
Thanks in advance.
Solved
Raise an Incident with IFS
Best answer by Pilar Franco
Hi,
Any of them can report issues to IFS (in the Service Center - https://support.ifs.com/csm). Partner can do on behalf of you in case you requested access permission to the partners users to create and see your cases.
Regards,
Pilar
Hi,
Any of them can report issues to IFS (in the Service Center - https://support.ifs.com/csm). Partner can do on behalf of you in case you requested access permission to the partners users to create and see your cases.
Regards,
Pilar
Dear
Even for customers using Cloud Service, is it acceptable for a partner to register a case on behalf of the customer?
Best Regards,
Hiroki Iwakura
Dear
Even for customers using Cloud Service, is it acceptable for a partner to register a case on behalf of the customer?
Best Regards,
Hiroki Iwakura
Hi
Yes, that’s also possible. The only requirement is that customer enables the partner users to do so.
Regards,
Pilar
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