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Question

IFS is not able to start for some users

  • Jul 17, 2025 9:07 AM UTC
  • 6 replies
  • 138 views
Do Gooder (Customer)
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We currently have a few users that are not able to launch IFS Enterprise Explorer.

When they try to open the application it directly crash, this can be found in the event viewer.

 

What we currently can do and solve the problem on 80% of the time is remove the 2.0 folder and restart the system. The only problem is that is will work for a few days.

Currently we have 1 user where this solution isn’t working. There is no way to start IFS anymore.

When launching from a Inprivate window it will download IFS but afterwards it will crash again.

I also tried launching it from another Windows account on this laptop and this is also not working. So this should mean the problem is not in the 2.0 folder.

    6 replies

    Link
    Superhero (Customer)
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    • Link
    • Superhero (Customer)
    • Jul 17, 2025 1:54 PM UTC

    Dear ​@Qvhest 

    I think you need to clean the cache of these users:

    How to clear cache in computer so that I could reload the landing page and download IFS client? | IFS Community

    Kind regards
      Grzegorz Byrski
      Hero (Employee)
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      Hi ​@Qvhest 

      Please let us know if the solution suggested by ​@Link resolved your issue.

      Thank you in advance.
      Grzegorz

      For any community-related concerns, feel free to email us at community@ifs.com. We're always here to help!
      Do Gooder (Customer)
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      • Qvhest
      • Author
      • Do Gooder (Customer)
      • Jul 21, 2025 8:17 AM UTC

      Hi ​@Link and ​@Grzegorz Byrski 

      Unfortunately this solution didn't work. Also, the problem is not always there for this user.

      Last Friday morning IFS was not starting; in the afternoon we got no problems and this morning it won't start again.

       

      Regards,

      Quinn

      Link
      Superhero (Customer)
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      • Link
      • Superhero (Customer)
      • Jul 21, 2025 9:05 AM UTC

      Did you run rundll32 dfshim CleanOnlineAppCache as administrator as well?

      Do they get any error messages?

      Kind regards
      Do Gooder (Customer)
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      • Qvhest
      • Author
      • Do Gooder (Customer)
      • Jul 21, 2025 9:07 AM UTC

      Yes, I have run it as normal user and admin, but I didn't get any response from the command line.

      Link
      Superhero (Customer)
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      • Link
      • Superhero (Customer)
      • Jul 21, 2025 9:24 AM UTC

      You won’t get a response from the command line. Restart the computer after 10 minutes.

      Kind regards
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