Service (Touch Apps, MWO, MRO)

I am looking for best practices (if possible with reference) regarding IFS Applications field service work order planning and resource allocation. It seems there are 3 options: Standard work order gantt and resource allocation: very limited functionality, user unfriendly, slow; Maintenance Planning Board: complex, meant for maintenance not for field service; error prone (connection loss); PSO: complex, requires mature organisation, only applicable for short cycled work orders. Any help on this topic is highly appreciated!

In Apps 10, how do I modify a Work Task Transaction Date?  In Apps 9 we had the ability to Modify Date Applied from the Maintenance Postings Analysis.  In Apps 10, I don’t see that option from the Work Task Posting Analysis

INTRODUCTION Following is a guide to generate the Input History using the PSO Workbench. These steps have been defined using a PSO 6 environment and these can be slightly different in other versions.   APPLICABILITY This mechanism is especially used for PSO 6 Azure hosted instances. The PSO 6 in Azure is hosted as Virtual Machine Scale Set (VMSS) and as per the Product Development Team’s recommendation, RDP access for the VMs are not configured. Hence, accessing the Input History directory physically is NOT possible.   MECHANISM   SETP 01: Open the “Snapshot Audits” window. First, select the “Data Capture” from the top menu and then select “Snapshot Audits” from the Lift-Side menu.       STEP 02: The filtering should be done at this point. First, you should select the “Schedule” option from the Databases menu and then, the correct dataset needs to be selected from the Dataset dropdown menu.       STEP 03: Now, focus on the “Audit” section which is located in the lower section

Can some give me an example of Out of box report in IFS?    Many thanks for your reply.

How to separate a windows scheduler job from a combined job using the xml.

How to connect objects to mobile user in Aurena Native apps?

We have seen that we were in the Work order screen but unable to create the Work order for around three hours. After that issue was automatically resolved. Could you please advise what could be the reason?  

We have received the below error while trying to create new IFS User. Can you please advise the solution of the problem? Error Message: “Domain index is marked LOADING/FAILED/UNUSABLE.”

How do I create zoom slider bar to me IFS Desket Top? as shown in that attached picture below    

Hi, Are we able to get a value from a list view tab via a client script? The script only returns the value of the first row on the list when I use the getControlValue command. I’ve tried other getControl value commands, but they all seem to only be used by mobile. What command could I use in a script that would allow me to get the values of the row that I’m working on?   Thanks Patrick

Hello community.    We have a client who would like to use the Mobile Work Order but have the option to raise PR’s through the app.   I have looked through the configuration and i cannot see how we configure this.  I can see that the user has permission to the process in the permission set in the activities tab however the functionality does not show in the mobile application.  Does anyone have access to resources on how to configure what appears on the front end of the mWO app?

I am having a problem with the IFS Mobile Work Order app (on Android). When I try to select a Work Order I get the error message "Application not authorized to user". See attachment. I have re-initialised the app several times and also re-synced the work orders screen but it makes no difference.

We are trying to automate the sending of a completed job record sheet to our customers. We have another customisation which creates a version of the job record sheet and a copy is saved in the report archive and PDF archive. We attempted to use a system defined event called PDF_REPORT_CREATED. However, we cannot find a way to add custom attributes to this event, so we cannot add the customer’s email address as a parameter. We then tried to create our own event using ‘PrintJob’ as the logical unit. This allows us to enter a custom attribute to get the customers email address. However, none of the  tables within this logical unit have the PDF FILE to add as an attachment to the email. I also cannot find an api that will return the PDF so that I could add this as a custom attribute to our event.   So - I can either create an email to a specified address with no attachment OR an email containing the PDF report but not a specified email address. What we need as an email with the PDF report

Concerns; Customer requires to make auto number of Product Serial No with specific rule such as; YYMnnnn     YY means 2digits of year M means a month such as A as Jan, B as Feb…  The date could be production date. Is it possible with no customization? Regards;  

I have a Custom RMB menu item that I am trying to limit who can see it but cannot find it anywhere to do that - any help would be appreciated

Is anyone aware of use cases for the SLA attached to a service contract?  We can create an SLA template,  which can have multiple lines included into the template with different response and resolution targets.  It seems that the SLA only considers the first template line - we cant work out why. Any help from the community would be appreciated 

When the user is trying to process a shipment, he gets an error stating to contact the office   no other details this is 5.7  

Does anyone know if it is possible to create a notification (email, sms) to be sent at a later time? I have a requirement to send notifications to contacts only when they are available, and if not, to wait until they are available. Related to this, what DB table holds this message queuing information?

Hello, When we started with IFS, we started PPM WO numbering from 600,000. We are now up to 500,000 from service requests. So, I’m assuming when we get past 599,999 IFS will find the next available number to use, however, if we are generating new PM WOs and a work order is logged at the same time, will both processes fight for the next number? Where is the number sequencing controlled for work orders in IFS Apps 8? Regards Shaun

Dear All,   IFS recommended Oracle full DB cloning procedure <STEP by STEP>. Following DB Back-up and Restore process. How to take a DB back-up from one envorinment <STEP by STEP> How to restore a DB to another envorinment <STEP by STEP>   Thanks in advance.   Regards, Vivek NR.

A user wishes to print preview a purchase order change order, before the change order is authorised and the purchase order is updated. The reason for this is the person wishes to review what the updated PO would look like before they commit to authorising.   However whilst on the ‘Purchase Order Change Order’ screen, there is no option to print preview.   My initial thoughts are a custom RMB click to a purchase order quick report. However I would want this to reflect our current PO layout which is designs using report designer. 

Hi,   we’re on a quest to find out if call center can  make a difference in our company. I can ask IFS and the anwser will be “sure it can” and i believe them, however .. talking to someone using it already would give me the real experience. So, if somebody using Call Center feels like shedding a light over the matter in a call or skype session that would be amazing, otherwise we’ll go for the IFS option. We’re located in belgium, be we’ll adapt to any timezone if that would be helpful.   BR Filiep

Between application 7.5 (or 8?! I am not sure...) and 9 I have seen a difference regarding object transformation. In the old release of IFS application an entry was made in the object connection list if a document was passed on from a source LU to a taget LU. Now it seems to be only displayed online. Can someone explain the benefit?

Under our part usage, i am trying to also add the description of the part which is unfortunately located in the part table. Since there is nothing connecting these two it cannot determine the path. i manually add it via the item path in the UI designer but it doesn't return any values. there are a lot of screens that i want to do this one. What would be the best way to go about this?    

Hi, Are you able to advise how we setup automatic authorization of debit and credit postings on the Work Order tab?  We are using IFS Apps 8. Regards Shaun