IFS Solutions

As per my understanding vouchers are generated only when customer invoice turns to ‘PostedAuth’ state. We have cases where the voucher is created when invoice is printed and stuck in error.So to sum up the invoice is still in ‘printed’ state, voucher is already created for the date it was printed and now we are not able to clear the error as the period has been changed.Tried to replicate the scenario in test environments but with exact same details and parameters invoice is successfully getting processed without errors, so not sure what has caused the invoice to be stuck.Please suggest. 

 HelloCan someone help me with a solution/procedure in order to get the daily update currency rates from Bank Portal?Appreciate your Inputs or Recommendation on Exchange Rate Update AutomationRegards,Irina DINU

Hellowe are exploring the parameters surrounding pool work. We have 48 regions, with anywhere between 3-8 technicians per region.  How do we set this up so that only and all the technicians for each region see only their pool work, rather than everyones pool work? 

We have some information stored in technical attributes for equipment object that would like to migrate to Service Notes, but that was not as easy as I though since Notes are a CLOB field.We are currently on 24R1 SU4 and I found this workaroundExcel Migration - Technical Documentation For IFS CloudBuisness_Lead_API have a procedure Write_Note_Excel__, but Request_Contact_Note_Api does not have a similar procedure in our version. Could some see if the Api been improved with such a procedure in 24R2 or 25R1?      

Can we transfer the Attached documents in Work Task screen to Work Order. Below is the settings i have configured in Object Connection Transformations but no luck. 

Hello, have a field that is currency, and we need to require a value in the field. I used the page designer to mark it as required. It currently accepts “0” as a “required” value as that is technically a value. :)How can we require it to be a value that is greater than one penny? Negative values aren’t allowed either.Thanks!  

We’re working with a client who is currently using Apps 8. Within their document management solution today whenever anyone approves a document the system creates a “Pop Up” message asking them to confirm that they really do want to approve this document. The client wants similar functionality in IFS Cloud which they insist is standard in Apps 8 I can find no way of setting this up within the system and have proposed that setting up the “Security Checkpoint Required” at the Approval Step level will provide a similar degree of confirmation of intent, but is there any way of providing this confirmation “Pop Up” prompt out of the box in Cloud

In IFS Cloud 24R2,I have come across this requirement and want to know if anyone has faced this before :In a structure, the Parent has a meter and all child objects also have a meter.e.g :Parent object - CarChild Object 1 - EngineChild Object 2 - Suspension When a New reading is recorded on the Parent Object meter, the independent child object meters should also inherit the same value.e.g : If the new reading value on the parent is 103, then the new reading value on the child objects should be 103 Not sure if there is a smart way to do this or whether it requires a configuration.   

 Hello,I often get the same question from our customers:"We want to be able to redeliver or invoice on the original order". Example: I create a sales order, I invoice and I have to issuea credit note because I made a price or qty error. I issue a credit note but I want to start again from the initial sales order.We agree that in iFS you can't reopen a sales order that's already been invoiced.     thank you for your help

Hello, We are currently in IFS Cloud version 24R1 SU2. We recently upgraded from IFS9 to IFS Cloud. Previously in IFS9 when we do a receipt against a Shop Order that's pegged to a Customer Order, the qty_on_order columns for all the tables involved ( shop_order_tab, customer_order_line_tab, and customer_order_shop_order_tab) would all decrease accordingly.In IFS Cloud, all tables except the customer_order_shop_order_tab updates their qty_on_order columns which seems to break the Pegged Qty. Is this the intended result or does anyone have any relevant information or can link documentation on this change? Thanks,LEdwards

Hi,My customer is implementing IFS cloud with the new Service Management functionality (NGSM). They would like their customers to have some way of creating service requests on their own. I am trying to figure out the best way of doing this at the moment.I think the old B2B solution is only focusing the old Work Order Solution. As from 25R1, I can see that Call Center enables the facility of creating new Requests (handover) as well. I would like to know if the B2B Call Center solution supports the “Request” handover yet? If not, is there a plan to include this functionality soon? (when?)Is the Customer Engagement functionality can be used for this purpose? If so, I would like to know some details about that as I am not familiar with this functionality. Any ideas, on how to get details on this?Best Regards,Athulya 

I’m in IFS Cloud 22R1 Is there any way to see, in the main application, what Forecast Model/parameters IFS has selected when the forecast model for the Flow/Part has been set to “Best Fit” ? I can see this info in the Demand Plan Client, but can’t find it displayed in any of the Cloud screens.DP Client: Cloud: 

Hi CommunityDoes anyone have experience with the automated, legally prescribed IBAN check in Slovakia for the following points using a background job (Cloud)?The manual check and manual maintenance of the data fields in IFS is time-consuming and impractical.  Thank you very much for your input.Best regardsAndrea

Hello Community,I have a question regarding the behavior of default values in IFS custom fields. I have created a new custom field and set its default value to True in IFS Apps 10 (Version 15). This works as expected when users have added the field to their screen via the column chooser.However, for users who have not added the field to their screen, the value appears to be null when a new line is added.Is there something I might have missed in the configuration? Or could you suggest a way to ensure that the default value is applied for all new entries, regardless of whether the field is visible on the screen?Appreciate your help!Regards.Aravinda 

I have question about how exactly the parameter "Define the characters which should not appear in Key Fields" works. How to understand the description: " The key fields where the relevant business logic is implemented will not accept these characters and will return an error message".  And the most important: Why can I register a person, supplier or agreement using these characters, but not e.g. invoices? For all this data, the identifier is a unique key so relevant business logic is implemented for that fields.  So why are there differences between them? Why can I register a person, supplier or agreement using these characters, but not e.g. invoices? For all this data, the identifier is a unique key/object id. So why does the parameter work selectively?

HiCustomer is using File Storage in IFS Cloud. There are currently two application messages on failed status with error message:" ExecutionException from Sender thread Caused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending data Caused by: ifs.fnd.connect.http.InternalServerErrorException: InternalServerErrorException: 500#{"error":{"code":"ODATA_PROVIDER_ERROR","message":"An internal server error occurred. Contact administrator.","details":[{"code":"PROJECTION_IMPL_EXCEPTION","message":"Error when moving document from DB to File Storage. [File Name: invoice_image : Failed to Lock the File. File 'invoice_image' was not moved since it is in state '']"}]}} "What could be the reason for this certain error? product version- 23.2.17 Thank you

Afternoon, I have gone to sign off a shop order operation before approving the operation but get the message below. not come across this error message before, does anyone know what has caused this and how to handle the error?thanks,Jamie 

.\installer.cmd --set action=dbinstaller - Executed successfully.\installer.cmd --set action=mtinstaller  - ERROR  Helm could install separately but installer is giving errorThis is workinghelm install ifscloud ifscloud/ifs-cloud `  --version 242.4.0 `  -n tst`  -f E:\ifsremote\ifsroot\config\ifscloud-values.yaml `  --debug 

 A customer using Work Order/Work Task in Cloud (version 24.2.3) is experiencing an issue when creating a service request.After filling out the required information, they are unable to proceed to the next step or finish the process using the “Next” or “Finish” buttons—both buttons (located at the bottom) just continue to load without progressing.I suspect this might be related to missing user permissions. Could anyone advise what specific permission(s) might be required for this customer user?Upper part of the screenBottom part of the screen  Thank youRaghav

Hello all. When creating a BO (Business opportunity) for a customer in IFS Cloud with different physical articles (with variable size and weight) is there a way to calculate freight? We have a freight price list attached to each customer (depending on Ship via code) How could I add correct freight charge on BO to set correct expectations for customer in regards to shipping costs before they place an actual order to us?  Thank you! 

Hello,I need a help to under Inventory Valuation Method and its types standard Cost, weighted avaerage, FIFO and LIfo. definition or the difference.Regards,Kruthika

Hi All. has anyone seen this error? Texto Erro: ORA-21780: Maximum number of object durations exceeded.ORA-06512: em "IFSPET.GENERAL_SYS", line 189ORA-06512: em "IFSPET.GENERAL_SYS", line 76ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 9541ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 2993ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 3004ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 1581ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 1585ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 1878ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 1884ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 4127ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 4230ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 6075ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 6075ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 6131O

I’m working in a 21.2.9 Cloud environment.  We have several SSRS legacy reports that were executed in Apps 9 with a custom menu that passed parameters from the source window to the report.  I see in the Cloud tech docs that the Page Configuration ParameterMapping functionality is not available for MS (SSRS) Reports and that it only works for SQL type reports.  I’m wondering if anyone has come up with a workaround for this issue?  Would creating a command in IFS Developer Studio in the .client code work to call the MS report and pass parameters from the source page?  Or would I run into the same limitation of not being able to pass parameters from the source page into the View SSRS Report  window?

Hi Team, I am not able to create a new permission set by clicking on duplicate option. I  am not able to copy existing permission and create a new one getting below error while doing so. 

Hello, Our customer has the following scenario:Technicians have a shift template of 50 hours per week. However, they are only allowed to work a maximum of 38.5 hours per week. For example, a technician might work 10 hours on Monday, but in that case, they would need to work fewer hours on the remaining days so that the total weekly hours do not exceed 38.5.We’ve tried to replicate this for PSO using utilization or shift utilization, but these features are based on daily utilization and don’t help manage the weekly total effectively.Do you have any suggestions on how we could model this in the system?We are using PSO integrated with IFS Cloud.Best regards,Iulia