IFS Solutions

Hi All.We have received an inquiry from a customer and would like to know how to implement this in IFS Cloud.1. For example, when sales reach ¥1 billion, grant ¥100 million worth of service credits (similar to point management systems used by electronics retailers or Amazon).2. Subsequently, when receiving orders from that customer, offset the order amount using the service credits. If any balance remains after the offset, we want to generate an invoice for that remaining amount.3. It should also be possible to combine and use multiple service credits together.4. Service credits should have an expiration date and become unusable once expired.This functionality corresponds to the rules in IFRS 15.70 - 72.

Hi,We are getting an Authentication Failure when we try to do a Test Transfer for the CIS Verification (from our Test IFS Cloud Database)We have double checked that the Tax Report details agree to the details we see if when we log onto the Government Gateway with the User Name and Password.Any ideas? WE are using our live HMRC Governemnt Gateway User Name and Password. Should we have a test User Name? There is no mention of that in the UK Country Solution Document 23R1.pdfCheers,Graham

Hello, We hold an inventory part on 2 sites within the same company. The part is held in a different UoM on each site due to operational requirements.The part is a purchased part on Site A. We sometimes have a requirement to move some of it from Site A to Site B.I have set up an Input UoM Group and assigned the part to it.On Site B the part number will be different to the different U0M. What is the best way in IFS Cloud to execute the stock movement from Site A to Site B so that Site B receives the correct part number and UoM into inventory?  e.g. transport task? shipment order?We are on Cloud 25R1. Thank you!

Hi Team,We are facing an issue in the IFS MWO iOS mobile application.While completing a work order, the customer signature is captured successfully in the iOS app, but when we print or generate the Service Report, the Customer Signature section appears blank / not visible.Note:The same functionality is working correctly in the Windows mobile application.The issue occurs only in the iOS app. Platform: iOS (MWO App) / Client version: 24.1.19.20251203093724.0 Issue: Signature not shown in printed/exported Service Report Observation: Signature is visible in the app but missing in the output report (PDF/print) Has anyone faced this issue before?Attached screenshot for reference.  Thanks in advance for your support.venkat

Hi all,I have a question regarding internal logistics during Shop Order execution.In some cases, WIP needs to be physically moved by logistics between two Work Centers between two operations on the same Shop Order. Is there a standard functionality in IFS Cloud to: Trigger internal logistics that WIP is ready to be moved? Generate a transport task is not possible because it is WIP, but another signal or other notification to inform warehouse/logistics staff that something needs to be transferred between operations? Kind regards,Willem

I accidentally deleted the entry. How to restore it? 

Hello all, I am attempting to restrict the ability of my shop floor IFS kiosks from being able to change the Shop Floor Workbench visuals. I would like to prevent those accounts from changing the column order, view mode, notification options, column chooser, and formatting. This was able to be addressed with Base Profile and Permission Sets in IFS IEE. However, I am not seeing where this can be replicated in IFS Cloud. The goal is to enforce a common UI for shop floor terminals to reduce confusion for associates.I’m hoping there is something I’m missing and this can still be done in IFS Cloud. Any guidance would be greatly appreciated.  

Hi All, When we navigate to the  “Change Order” Screen and opening some documents below error appears     Customer has recently upgraded the application from App8 to Cloud 22R2, and this error appears only for documents came from App8. When downloaded the documents, the document is getting downloaded, but when try to open it, we get the below error.  this error is appearing for any document, including images. The repository type of the documents is 'Database' and the documents are accessible via the database. That means the files are available in the database. Following is the detailed error message we are getting.------------------------------------------------------------------------------------------------------------------------------ Url (parameters included) = https://XXXXXXXXXXXXX.ifs.cloud/main/ifsapplications/web/page/ChangeOrder/Form;path=0.316016970.807759036.1454382064.1703287063;usedefaultfilter=true;$filter=%28startswith%28EcoNo,'HRBA100058'%29%29;record=KEVjb05vPSdIUkJBM

Hi,When a new location is created on Service > Location with a Location Address, the “Position Address” is always automatically set to “Yes” even if I give an address informaiton that actually doesn’t exist. Would like to know why the Position Address is always automatically set to “Yes”?  

Hi,I hope that you are well.We are going to rename some of base flow descriptions and just wondering what steps we shall follow when doing it?Do we just need to take the server down make the amendments and then reboot.  is there any scheduled job that we would need to run following renaming the description?Thank you for your time. Kind regards,Samiru

Hi Experts,I was wondering if there is a way to add my user group ‘AC’ to all voucher types in an easy way (a  command or database task) per year/company ?. I am in below page, and I could add my group manually to each voucher type.Thank you in advance for your response!/Roshan

Hi all,We are setting up a Kanban Reorder Point Request Schedule that runs at a defined interval.Sometimes, however, a shortage or internal shortage (e.g., stock not available at the correct supply location) can occur.This may only be discovered during production.Is there a standard way in IFS Cloud to: Alert users proactively when such a shortage situation arises or other error without checking every time the background job results? Perhaps a message when a  Kind regards,Willem

Hi IFS Team,My Customer has an Intersite Flow (Supply Site sending product to Demand Site).The Supply Site sells the product to the Demand Site at cost + 15%.  We are planning on using a Sales Price List for the “Cost”; and a Sales Overhead for the 15%. It appears to work well.The Problem is: How can we ensure the “Supplier for Purchase Part” at the Demand Site is also in sync with the Sales Price from the Supply Site?  I was thinking to use the MHS Messaging PRICAT to send pricing from Supply Site to Demand Site, but I wonder if there is an easier way to do this.Thank you,

Hi there,I’m developing an application integrated with IFS10 applications. I’m using Basic Authentication and was using IFSAPP user for integration for now but we’ve decided to change it to a different user specified for integrations. So I created this user called “INTEGRATION” on IFS and gave permission sets like below:However, when i call an api request from my application i get this error, but when I try the same request through Postman, everything’s working fine.Does anyone have a clue about this issue? Thanks in advance.

Hi,I would like to import Quick Reports from IFS8 to IFSCloud.Importing a single XML file is successful. Is it possible to import all reports at once? For example, by packing XML files into a ZIP file?Thank you,Tomasz   

I have a purchase requisition which is release and authorized, but i am still able to change the quantity in requisition line although both options “Allow changes after authorization” are disabled “NO” in PR Authorization Rule and Company. Is this standard IFS Cloud

Hello,Hello, we are encountering an issue when using the REST API Task type workflow/BPA.When we run the workflow, we get the following error on the REST call: « HTTP Connection: Delegate could not retrieve the data from the specified Auth Token endpoint. Returned status code: 500 » When we disable ssl checking in postman the api call works, but when we enable the ssl checking it does not work. It seems to be an issue with the self generated p12  However, the IFS application enforces SSL verification and relies on its own truststore, which currently does not trust the endpoint certificate.  Resolution Steps suggeste by support1. Export the certificate chain (preferably the issuing root and intermediate CA certificates) used by:mcihpdifsl03.d29.tes.local:443 2. Import the CA certificate(s) into the truststore used by the IFS OData pod (key.p12) associated with defaultSSLConfig.3. Restart the ifsapp-odata pods to ensure the updated truststore is loaded.4. Re-run the BPA workflow to valid

We are using IFS Cloud 25R1. In the Dynatrace we need  application performance monitoring and infrastructure monitoring. Can Anyone help meThanks in Advance

I have a client who is using Projects in Cloud and wants to invoice from the project based on project milestones. We need to use Customer Orders for shipping and export documentation.Is there a way to close the Customer ORder without invoicing?Thank you 

For Cloud 24R1+, I am looking for a comprehensive list of what functions/commands can be executed by Part Cost Group.For example, I can use PCG in the function Update Part Specific Overheads to control which parts to include in the function.In what other functions is Part Cost Group available as a selection?

We currently have conditional formatting set up for stock based on a hold code. Im looking to set up a new conditional format for anything in HN but also has Qtry Reserved as Greater than 0Anyone able to point me in the right direction

Hi,If we enable ‘Inherit Authorizer(s) From Purchase’ in the Company master, will posting proposals for advance supplier invoices be authorized automatically?

Hi. What is needed to get a IFS certification to be added to MS Trust Center’s Trusted Publishers list to be able to run IFS BR on a local machine?All attempts on adding directories to Trusted Locations list on Trust Center are not adequate as the company policy requires this cert to exist. 

Hi all, I have a question regarding IFS MWO Services 10 application. This is regarding a dialog box with actions, and it needs to be removed (as a customer request)The Dialog box "Copy information from task" comes with "yes/No/Cancel" actions, every time we tap "Additional Work" in an existing work order. Could this dialog box be removed and set the action to a default of "yes" and process?

Hello together, we have the situation when manually changing the service organization and also if we want a service  for a request the access group will not be updated in baseline?  Do you have the same behaviour? ThanksMarc