IFS assyst

Hello. We have a legacy escalation utility aLua script, which we use to take escalation actions on events when SLA escalations breach. Currently, the aLua script has two parts. The first runs an SQL query to identify which events need which escalation actions. This results in a CSV file being sent to ETM to add the action to the event. No issue with this part, it works well. The second part runs an SQL UPDATE statement to update the intesc1 (or intesc2, depending on escalation type) on the event’s incident data record. I am trying to integrate this second part into the ETM channel, but have not been able to find a field in ETM which will update this column in the database.  For reference, here is the code from the aLua utility: SQL_UPDATE_FIELD_1 =  [[SELECT      i.incident_id ESC_EVENT_ID,    'ESC1' ACTION_TFROM incident i     INNER JOIN inc_data id ON i.incident_id = id.incident_id WHERE    (i.status_enum  = 1) AND (i.inc_esc1 IS NOT NULL)     AND (id.intesc1 = 'n')    and exists (se

Hello. I am looking for information on how to determine in ETM whether a custom field value brought back from an event is a Shared Field. I have an Event mapper where I am able to bring back the customFieldsMap. One of the fields I happen to know is a Shared Field, but I want to code my mapper to verify that the value is coming from a shared field, but I can’t see any attribute which would identify the field as a Shared Field. This is what I get for the field: "COST-CENTRE": {                "imageId": 0,                "customLookupValueId": 0,                "assystRESTType": "customField",                "assystRESTXMLType": "webCustomPropertyValueDto",                "objectAvailable": true,                "systemRecordFlag": false,                "decimalValue": 0,                "customFieldId": 79913,                "version": 1,                "entityInstanceId": 15400971,                "customFieldShortCode": "COST-CENTRE",                "singleSelectValue": {               

I know that it is possible to set the number of rows returned when querying Assyst data with the REST API, but I don’t know nor can I find an example in documentation on how to limit number of rows returned to “x” number of rows.asking for ALL open service request events, is more than 500 rows.  I would like to limit the number of rows so my query does not error out and will run.any help is greatly appreciated and “Thanks” in advance

Hi everyone!I'm kind of a newbie on ETM, even reading the documentation I think I need your help.For corporate policy we have to delete all events older than 24 months, no matter the type or the status of the event. Right now we are using the archive/delete function in Assyst where I run a query that I modify every time I need it.Reading the documentation I learnt that with a Datamapper you can perform a delete record so ideally I want to turn it into an automatic operation rather than doing it manually every time, but I'm not sure how I can tell the Datamapper to search only for the logged date older than 24 months (24 older from the actual date, ideally that date dynamically changes to do it automatically).Ideally I would like to run this every night with a CRON function but right now I don't know how manage it.Anyone could help me understand how to do it? If there are some examples or guidelines in the doc that I missed out feel free to point that outMany thanks in advance!

Hello everyone 😊I'm at my wits' end and could really use some help with something that feels like it should be obvious—but I just can’t get the hang of it.I’m currently working with assyst24R2 and IPaaS 1.8, and I’ve come across the typeaheadFilter query parameter in AssystREST. I’m trying to understand its intended use case and how (or if) it can be used when datamapping in ETM.My current use case is to return an array of all users whose shortCode starts with ZZ_, but I haven’t found a way to use [like] or [exclude] operators in datamapper fields, and i stumbled upon this query parameter in the search for this funcionality.There doesn’t seem to be any documentation on the wiki regarding the typeaheadFilter parameter—no examples, no reference, or examples of it behaviour, the only thing i could find was it’s mention as a query parameter in the RAML, but that did not help.😅 From what I’ve gathered, it is the REST version/equivalent to Type Ahead Search in the GUI, as mentioned in Look

We are trying to attach files in assystNET and it will not attach.  In the system parameters I have it max file upload to 50MB and this file is 11KB.  I can upload it in assystWEB but not in assystNET.  Is there an area in system parameters that I can change the upload file size? I logged the test ticket and tried to attach it with assyst Update and it gave this error:  

Perhaps I’ve missed it in my wiki deep dives but is it possible to have users modify the building/location/room values on a form via the service catalog offering and leverage the event builder to route it to the appropriate responsible svd, etc?Issue is users may be requesting maintenance for a specific area of a facility, example being Main Hospital, Plaza 1. If it is only able to go by that users default associated details it doesn’t allow for the correct routing if they’re requesting maintenance for something elsewhere.So far I cannot get these values visible for manipulation via customizer for the fields in question.Has anyone leveraged this before?  I know with a CMDB and item/category/location correlation you can do this but until we’ve gotten to that point I’m looking for a basic form to have users choose from locations within their facility.-Mitch

Hi,  Just a question regarding the Discussions menu on the Self Service portal. Can you limit who can create new discussions, I have had a look on the wiki and cant find anything to suggest you can on the Self Service Portal. Happy to log this as an enhancement suggestion if it is not already a feature.Thanks

Is there any functionality to add keywords in bulk for Knowledge Procedures and Service Offerings. Currently adding keywords is very tedious as you can only add them one at a time with multiple clicks. Please let me know if this is already available in ETM or some other way, if not I will submit it as an Idea.

We are pleased to announce that assyst ITOM 24R2 SU4 has now been released and is available to download from our CDN.Release notes can be viewed via the following link

We are pleased to announce that assyst IPaaS 1.10.0 has now been released and is available to download from our CDN.Release notes can be viewed via the following link

We are pleased to announce that assyst ITOM 25R1 has now been released and is available to download from our CDN.Release notes can be viewed via the following link

We are pleased to announce that assyst Web 25R1 has now been released and is available to download from our CDN.Release notes can be viewed via the following link

How to use <a href=" https://URL.com ">Link to Doc</a>  in Task Description FX ?  Do I need to use an escape character for the “ “ in the HTML element?  Example FX "<b> General Request Task for Ticket Reference:</b>  " + $new.parentEvent.formattedReference+ " - Please refer to this Parent Record for additional information and special fields <br> <b> When finished use the Action: Resolved to progress the workflow</b>  <br> Follow the the below document <br> <br> <a href=" https://URL.com ">Link to Doc</a>  <br>  <b>Task Description:</b> <br>"+ $new.parentEvent.richRemarks.content  This is throwing an error, but works if I remove  <a href=" https://URL.com ">Link to Doc</a> Any Idea’s? 

Currently, in the Event Monitor in the new GUI, when opening an action, the Description-field is not selected. Instead, the first field available is selected.For our Assyst Users, this means that they have to manually select the Description-field every single time they want to do an action from the Event Monitor in the new GUI.However, in the current Event Monitor, in the old UI, it autoselects the Description-field.Removing this in the new GUI decreases efficiency and adds worktime for all of our Assyst Users.

Hey All,We do a good job having our software as items in our CMDB. We also have our printers and computers in as assyst CMDB also. On the hardware printer items in CMDB were store the print queues for printers in config characteristics. The problem is you cannot search for the serial no in the characteristic. We are going to be moving our printer queues as separate items with relations to the hardware. That’s easy. We want to also relate the print queue to the software it is used by.Question. What do people do when relating it to the software?The two scenarios we came up with were:relating all print queues directly to the Software item. creating another item called “<Software Name> Print Service”, adding relation for this item to the software, and relating all print queues to the “<Software Name> Print Services” item.Technically the majority of these software are running a service for printing but its creating new items to track “services” or “sub programs” to the main soft

Hi everyone,I have a question regarding the use of onBehalfOfUser when datamapping and wonder if anyone else has experienced this issue, and if there are specific considerations or steps that need to be taken when using this?Whenever I try to use onBehalfOfUser in an Assyst Request datamapper, the resource returns as "Update Needed."I have logged a ticket on the IFS assystNet, but I’m wondering if anyone else has experienced this and what workarounds exist, if any.Thanks in advance!

Wanted to reach out and see if anyone that has taken the update recently is using the notifier build out for some or all of their email templates in lieu of or in tandem with smartmail?I’m interested in the potential for this and bringing more into the UI and managing there vs an integration server etc.One thing I had a question on was satisfaction overall with it, where you’ve seen any improvement or issues. Also, if you utilized action templates preivously how you were able to incorporate those with the new functionality? Even if not using in production anyone who has gone through the work of building out in dev/test as I am in the beginning stages myself.Thanks!

Does anyone have an example ETM datamapper that checks the existance of an object (could be an Item, Section, Department, Cost Center, etc.), and if it’s not found, to have it created?In the process of importing my Contact Users through ETM, we are providing the values for Section, Department, Building, Cost Center, Job Title, etc. The issue I am running in to is that there are sometimes values in the CSV that we are importing for something, we’ll use Section, that doesn’t exist in Assyst. What I am currently doing is exporting the list of existing Sections via the DMW, then comparing it to the distinct values in our CSV import, then manually adding any that are missing in Assyst. What I would rather do is create a datamapper that first goes through the import CSV, just looking at the Section column, and checking to see if it exists in Assyst yet. If so, skip, if not, create it. That way, I can get any missing Sections, Buildings, etc. added to Assyst BEFORE I do the user import, so th

Hi all,Has anyone found a way to prevent users taking action on closed events?I suspect this will require a new function on the Integration Server but before we go down that path I’d like to confirm there is no native way to configure this.I’ve searched through the available event privileges and reviewed action configuration but can’t see a way to complete the required configuration.We’re on assyst 11.7.4.

Does anyone have any advice on how to use the ETM to return a list of events that were closed 2 years ago. I can get a list of events, I am struggling with the date of closure parameter. I am then going to push these events through another datamapper which will remove sensitive information. I have tried using the “daysFromEventClosure” drop down with no success. 

Dear IFS Community,I hope this message finds you well. I am currently working on integrating CLIPS report designs with assyst 11.8 and IFS Applications 21R2 SU2. Before proceeding, I wanted to verify if anyone has experience or insights regarding compatibility between these versions.Specifically, I’d like to know: Are there any known issues or limitations when using CLIPS report designs with this combination of versions? Are there recommended best practices or patches required for seamless integration? Has anyone successfully deployed this configuration, and if so, were any adjustments necessary? Any guidance, documentation references, or shared experiences would be greatly appreciated.Thank you in advance for your support!

Hi Everyone,I’m trying to create tasks for each selection in a custom multi-select lookup field. We are running assyst version 11.6.3.In the process designer I have been able to create a Dynamic Task Expression for a single-select lookup, but I am unsure of how to get this working for values selected in a multi-select lookup.Here’s what I used as a dynamic task expression for a single-select lookup for a custom field called “ADHOC SINGLE”:  $new.W("ADHOC SINGLE").shortCode.   I have another field called “ADHOC MULTIPLE” where I can select multiple values.Any ideas?  Or is this maybe not possible in our version of assyst?Thanks!Jaco

Hello. I am looking for information on how to change the default logo on the new Event Monitor UI to our company logo. I have tried making this change using the stylings form in assyst similar to how we have changed to logo on our assystNet and assystWeb pages, but either I have not been able to identify the correct element to apply the CSS to, or this is configured differently. This is what we want to change:  I have not been able to find any information on this in the wiki. Thank you. assyst Version: 24R2 SU2 Build: 12943 Date built: Mar 18, 2025 1:39:00 AM

Using version 11.5.      I need help ughI created a process with an automated decision that brings the user to a manual decision with a Y/N answer.  For some reason, they can say no but cannot choose yes.  When they choose yes, the error below is what they get.  I went to the sub-process and the next stage is an automated email action which then goes to an auto-decision.  I’ve provided the two processes to show you. First process with auto decisionSub-process they can’t make the Yes Decision - Government EmployeeSub-sub process that the yes is attached to Error received Troubleshooting done:I have checked the SVD to ensure they have the ability to use Decision Required, I have checked the user to ensure she is in the right SVD to make the decision, I checked the Action Type to ensure SVD can use it.  Everything seems ok. Got another user from that SVD to try and same error.  We assigned it to another user from a different SVD and he was able to choose yes.Also checked to see if they ca