Answer

IFS assyt Notifier - rule for opening ticket

Forum|Forum|4 months ago
July 25, 2025
3 replies
51 views

+2

federicocanzi
Do Gooder (Partner)

Hi everyone,

I'm currently supporting a client in evaluating a migration of their notification system from rules implemented in the Action Processor to the Notifier.

I'm encountering some issues when trying to define the rule for triggering a ticket creation notification. Specifically, I'm struggling to get the rule to work as expected.

Has anyone here already worked with the Notifier for managing notifications?
Here’s the rule I’m trying to use:

$new.actionTypeCount = 1 AND $new.actionType.shortCode = "ASSIGN"

Any insights or examples would be greatly appreciated.
Thanks in advance!

Best answer by Caroline Schaffner

Hello Federico,

We are using the Notifier rule set to the Entity ‘Action’

Notification email to be sent when an event is created (first assign action) $new.actionType.shortCode = "ASSIGN" and $new.actionTypeCount = 0

Notification email to be sent when an event is assigned to another SVD
$new.actionType.shortCode = "ASSIGN" and $new.actionTypeCount > 0

Hope this helps.

Best Regards,
Caroline

D

+7

DuncanK
Do Gooder (Customer)
Forum|Forum|4 months ago
July 29, 2025

Hi. I have not tried Notifier rules out too much, but I believe the answer to your question will depend on which entity your rule is configured for. Are you configuring this for the “Event” or “Action” entity?

If this was me, I would configure the notifier on the “Action” entity, then slightly change the rule:

$new.event.actionTypeCount = 1 AND $new.actionType.shortCode = "ASSIGN"

Again, this is just a thought, I have not tried this.

Also something to keep in mind, it seems that Notifier rules are limited to 255 characters, which is not ideal. We have a lot of custom notification in our Action Processor, which can not be converted to only 255 characters.

Documented examples from IFS are definitely needed for this new product.

Duncan