Hello,

I have a question regarding how Info Zone retrieves its values from Events, and whether it’s possible to maintain the default behavior while also adding extra fields as requested by our IT users.

Defining custom fields works somewhat as expected; however, the behaviour of using system defaults and custom ones are not the same, and I’m having troubles sorting out how to avoid experience reduced functionality compared to the default setup.

In my attempts to add custom values to the system parameter that controls this, I’ve ended up losing functionality that our IT users expect and rely on for a smooth workflow. For example, Info Zone normally populates the extension field using values from the Event form, and only falls back to the Contact User form if no values are provided in the Event, this is not the case when using a set of custom definitions. Another important feature I haven’t been able to grasp is how to consitently replicate is the conditional display of rows in Info Zone, as in where a row only appears if there is a value in the Contact User form. With a custom definition, some values in the system parameter produce rows in InfoZone that have a label, but an emply value as there is no value in the corresponding Contact User Form field.

I’ve tried to identify what these system values might be, but haven’t had any success so far.

Is it possible to include these system default values in the Contact User Field Definitions System Parameter, while also adding our own custom definitions? Alternatively, is it possible to recreate these and other behaviors that are present when using the system defaults, such as fields only get included in a row if it as a value?

Thank you very much for your time,
Richard