Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In IFS apps 10 Aurena there are different ways to create a Fault report and the result is also different:Creating from Technician portal: A work task is automatically connected to the work order Creating from Maintenance / Work Management / Initiation: No work task is connected to the work order.Is there any way to prevent the creation of work task when Fault report is initiated from Technician portal? The reason for this is that I instead want the work task to be created by adding a sufficient work task template to the work order.

Hi Experts,Is it possible to set a null value with an xml update?ex: update task set person_id=null where task_id=123how to do this with an xml?I tried the following but didn’t work<update_task>  <task>    <task_id>123</task_id>    <person_id></person_id>    <update />  </task></update_task>

HiI applied few absence requests , which I confirmed & approved but while authorizing it, it shows me below, please guide on thisAlso, these absence requests are not visible in dispatch console though it seems it is integrated in dispatch console 

HiI created a team and associated a resource group with that. I am using that team as filter on work task screen expecting that it will filter the tasks which are assigned to this team (resource group 25) but it does not show anything. I have some tasks assigned to this group though.  

A user gets randomly this message: Error: Http failure response for api/fsm/hierarchySelect:0 Unknown Error.The message can appears when changing task status (to “Reviewed”),  click hyperlink from Task result list to go a task, adding a note on a task, etc. Do you know what cause the issue?

hiIs there a way to give access to a page to a user/role with some fields restricted? Ex.If i need to disable the assign work button for some roles, is it possible? I know that this page can be made visible/not, can be made read only/update but at field level on a page, can we restrict for some roles?  

hiIn FSM in IFS, In technician portal, I can see only standard service tasks not all. Also, I saw an unassigned task in technician portal but when I assigned that task to resource 406404, it is not showing up in technician portal under Assigned.  

Hi,I am trying to get receiving ids that have inventory_adjusted set to Y (receiving items that are Posted - Full) to sync to mobile for a mobile customization that I am working on in FSM 6.I have removed some extract restrictions I had previously for the Extract for the RECEIVING table and am getting all the columns for Receiving.I have attached screenshots of the extract and sync rule for receiving.Please see the ownership, initial, and related queries for Receiving below: Ownership Query:<hierarchy_select><primary_table>receiving_ownership_view</primary_table><from><table>receiving_ownership_view</table></from><attrs><attr>receiving_ownership_view.person_id</attr></attrs><where><data_constraint><constraint><left_operand>receiving_ownership_view.receiving_id</left_operand><operator>eq</operator><right_operand>{RECEIVING_ID}</right_operand></constraint></dat

We are trying to use the pick list functionality to pick multiple MMRLs for multiple WOs. In MMRLs you can only pick 1 item at a time, in WOs, you should be able to pick for multiple WOs, but there is a bug. Does anyone have a workaround to pick in bulk, which will be much more efficient that 1 WO at a time, thanks

What is the difference between work order tasks & service request tasks in terms of functionality? I know in service request, a task can be created, assigned, effort & cost can be reported. Is everything possible in work order management too? I want to use technician portal which is only compatible with work order tasks, so need to clarify. I will need funtionality to see the resource calendar/availability/eligibility too that is there in dispatch console.

I want to add a questionairre for the Field Service Engineers which should be appearing in the Work Task screen before the "Work Start" status. This questionnaire,after filled by the Field Service Engineer should be authorized by any Authority before the status of the task changes to "Work Start" else without authorizationthe status cannot progress. We tried this with "Maintenance Survey" and linking it with "Workflow Configuration" but it didn'tworked as it this works only in mWO and Tech portals. 1. The questionnaire should be auto-populated in work task screen where technician will answer in yes/no format or checkboxes.Any suggestions on how to implement this is appreciated. Thanks in advance. 

I want to ask about the ifs 6.18.1 sync process. midnight to 12.00 noon, the synchronization process runs normally and smoothly with fast mode synchronization enabled, then around 14.00 to 24.00 the synchronization process runs slowly. can anybody tell me why ? and why does the sync process only run in the foreground when the mobile application is opened?

Hi All, I want to get the mobile payload. Could anyone guide me with the steps to get the payload. Thanks in advance

hiIn request management in IFS, in timesheet tab, after a timereport is authorized, then only the status of work task can be changed to Finished. How this thing works? I want the similar kind of thing--when the manager authorizes the comments, say then only the task status can be changed to Started. 

Is there a way to schedule virtual service jobs (phone call)?  i.e. How can we schedule jobs through the Appointment Booking screen in FSM, where the job has a duration (ex. 30 minute job duration), but don’t need to calculate or include travel time, such that the jobs are scheduled back to back? 

Hi, In the PSO parameters menu we modify the parameter "SelectableCommittedActStatuses" with the values "Do Not Schedule" and "Accepted".But when we have a task in the "Commited" state, when we analyze which are the possible states to update, other states are showing up than the ones we assigned to the parameter, it seems that it's not filtering:   Are we having a misinterpretation of what this parameter is supposed to do? Best regards 

Hi,How can I setup a currency as per region? It is like invoice of a particular region should have a different currency like US will have USD, India will have INR etc. I know 2 places--customer screen/company screen where currency is entered, is there anywhere else we can map the currency?When I created a person res group & mapped him with company/site with currency as euro, it defines the cost of resource in euro that is expected but when the hrs are defined in task & system calculates cost, it does not show euro on screen (see below), so how do we know the cost calculation is in euro? Where is euro coming up and what this unit of measure means? 

hiI am working in IFS cloud--FSM(request management module). I assigned competency in the task using additional qualifications tab but in dispatch console, when i see view Eligible resource, it does not apply this filter  on competency

I added a new lookup field on the Team screen,  this lookup field is mapped to Person table in the backend. Now when i click on that lookup field, it shows only Person id from the Person table, but i want to show First Name, Last Name and other columns as well.  Where can i configure the columns to be displayed ?

Hello together, I was attending IFS Unleashed and have seen that Power BI Elements can be integrated within the lobby of IFS Cloud.  When will be this possible for the lobby of fsm ?  Cheers Marc Ringwelski REMA TIP TOP AG

I have extension table called c_task_extension which is an extension of Task table, in my lobbies whenever user clicks on a counter element i want the user to navigated to Task list screen. For the user to be navigated to Task list screen i have added a navigation filter which will query the extension table as well, which looks like below.I have added the relationship in custom metadata of Task table any help on how we can join extension table in lobby navigation ?

Hi, Is it possible to create an unavailability pattern in FSM or PSO?We tried to look at calendar exception from the Person menu and in the PSO directly, but you can only create unavailabilities in a time interval. What we want is, for one unavailability, to create more of that same unavailability with the same duration and for each day of the week.For example, create an unavailability that always repeats from 9am to 12pm from Monday to Friday.Does anyone know if this is possible? Best regards

hiIn the FSM module of IFS, in dispatch console, what is the significance of this button? I made it on & off but did not see any difference in the resources it shows   

hiI am trying to initiate a serv request which shows me below error-I am surprised as where is resource 1 being used here? I chose a service & serv organization that are nowhere linked to resource 1  

hi In FSM module in IFS, I created a location & tagged it with a region. Inside the task of that service request, I chose that location but I am unable to see region populated by default.The region to which location is taggedI entered this location in work taskRegion is not populated and I cant add that as well. (under PSO scheduling information in the work task) Since region is not there inside the task, when I am using View eligible resource in dispatch console, it is not applying any filter on region which I expected. I am trying to remove the location so that I can manually add the region but I don’t see any option to remove the address in the task once entered.