Dear FSM community:

One of the customers I am working for is experiencing major issues with the Smart Client login.

The customer is running FSM 6.19 as managed azure installation.

It takes the  server frequently over a minutes to provide the response to the perform login MPM, send by the client. 

This then exceed the client timeout, so that users are not able to login. The behavior seems to be user dependent and is probably linked to the person role set-up. 

SQL Server doesn’t show any long-running queries. So it remains a blackbox what exactly the application server is during upon receiving the perform_loigin MPM.

Considering that the response is consisting exclusively of list of menus and function which the client should render and thus fetch the message translation and icons for. I am very curious why it might be taking so long, and how possibility to fix this.

I compared the result with another customer running FSM 6U20 however an ON PREM installation. 

There the response returning similar amount of functions and menus takes just a second to finish.

Best Regards

Andrei Venglinsky