Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6u20 on premise installation error - Metadata import error occurred

Hi Experts: I attempted to install FSM (On Premise), each time it fails with the following error (Admin user sa is used). Any Idea? Starting install, parameters passed:Server name........FSMINSAdmin user.........saAdmin password ....**********Database...........fsmdbprodDatabase user......fsmdbprodDatabase password..**********Backup Folder......C:\mxserv 6u20\DatabaseData\SQLServer\NewInstallInstallation parameter check passed.Testing database connection...Database : masterElapsedTime : 0.0189728Server : FSMINSUser : SQL (sa)Connection : Successful...verifying sqlcmd utility.........searching folder = C:\Program Files.........searching folder = C:\Program Files (x86)...Everything seems to be order, continuing new install!Importing metadata database.........started at 22:33:25...Metadata import error occurred! Check sqlError.txt for details.Cannot continue.Error in the txt:*** Unrecognized command line argument 'Instalation\FSM'.*** Unrecognized command line argument 'I

872

2 years ago

AccAnaanSDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Same resources exist in two datasets in PSO

Hi,We need to have more than one dataset in PSO and we did the following steps: 1 - Created two datasets;2 - Created a team for each dataset;3 - Created Integration Schedules for each dataset.4 - Created a resource and associated it to one of the teams. Expected result: The resource only exists in the corresponding dataset.Actual result: The resource exists in both datasets. In our understanding, the resource should only exist in a dataset (the dataset associated with his team). Does anyone know how to solve this problem or if this is a already known issue? FSM Version: 6 Update 18PSO Version: 6

483

2 years ago

JuniSihombingHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Attachment cannot be created for a user

We have to create a new user-id for a technician. The old user-id was set to inactive.The technician only has MOBILE license. When completing a task, we set a BR to send email with attachment (a report. PDF file).Another BR is also setup to attach the report to task when task is completed. (we have customization to attach report here). After using the new account, the emails by the technician do not contain attachment anymore.On task there is no report attachment either. I have checked to task_attachment, and attachments tables, no record is created by new user-id since it was created. User connects to mobile app using SSO login. The issue doesn’t happen to other technicians. Any idea what to check for this new user-id? Thanks in advance,~Juni

992

2 years ago

Minindu SomaratneHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Apple ABM expert advice

Hi Experts, One of our customers have raised a question on the Apple ABM process required for FSM iOS app distribution.“I would like to know whether we can utilize the direct link download mechanism mentioned in Apple distribution methods (link 1 below), as Electrolux have a business case where there are technicians (3rd party) who does not have an Electrolux account, but wants to install the FSM iOS app. Since they don’t have an Electrolux account they won’t have access to Microsoft Intune (ABM), so they will not be able to download and install.For Android, we are able to sideload the application as it can be downloaded from the FSM Server URL, problem occurs for iOS. I did some research and I came across the below articles from apple, please let me know how feasible is this.link 1 Go to topic "Make your app available only through a direct link" - https://help.apple.com/app-store-connect/#/dev275598f16link 2 https://developer.apple.com/support/unlisted-app-distribution” Your insights

1167

2 years ago

ajayifsSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Web client iframed screen parameters are not getting substituted

Hi team, We have iframed other application url inside FSM Smart Client. We are passing task parameters in the iframed url using the format {{task.task_id}}. It is working fine in smart client. But the same is not working in webclient. In webclient it takes the parameter value as {{task.task_id}}Can you please advise how to fix this for web client or workaround for this? We need to construct urls through metrix browser as iframes in web client. Basically it should work in webclient rather than smartcliet for us. The URL is unable to substitute e.g. {{task.task_id}} in web client. Regards,Ajay

1363

2 years ago

RAQVVAIDYADo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Appointment Booking Option in Service Cloud

We have setup all the parameters for PSO in our application, however when the Service request is initiated and the scope is added to the service requests and the tasks are getting generated based on Service Catalog, we do not get the option for Appointment booking so that Appointments can be retrieved from PSO. Could anyone please help us with the reason for of us not getting the Appointment Booking button?

1401

2 years ago

csandersSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6.5 Scripted Lobby Tile

Hello,I’m trying to create a lobby tile with a scripted data source. (FSM 6.5)My Client Script SQL and Client script are both working. I can preview my data source from the data source designer screen and see the result from my script. The script is returning a single number and appears to be in a column named “return”.I’m struggling to get the number returned from the data source to be displayed in the actual element tile. There is just a big X where the number should be.Since this is my first scripted lobby tile I must be missing a step somewhere. Anyone know what it could be? Thanks!

8810

2 years ago

IGMIGMIMXMDSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM test DB refresh

I am trying to refresh the test DB with up to date data (SQL) with the a backup of the PROD DB, however when I restore the DB (either full or files and folders), and then try to connect with the client app it says it cannot find the DB. I am sure it is possible but I must be missing something simple. Any help would be greatly appreciated.

17613

2 years ago

Shneor CheshinSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Part Usage Lookup is NOT showing all fields

Hello Community,I have configured the part used lookup in mobile to retrieve additional fields from PRODUCT and MODEL_STRUCTURE tables.The issue is that I cannot see all the fields I am trying to show in the UI,This is my query in mobile vs. SQL tool. Identical as far as I can seeI added a specific part id just to demo my issue The results2 fields are missing and NOT showing - product.product_id, product.external_system_id. Any ideas?Cheers!

1061

2 years ago

Hasara DinuHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Report file not found, Check CLIENT_REPORTS_PATH setting

Hi Experts,Currently I am working with the UPD20 upgrade for DEV and BNT environments. After the upgrade(from UPD17 to UPD20), it seems there is an issue when trying to print both Baseline and Custom reports. There is no modification was done to APP PARAMS = CLIENT_REPORTS_PATH. Am I missing something here? Thanks,Hasara

1515

2 years ago

TatKhandMSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Multiselect Button on FSM Smart Client

Hi Team,I have added the Custom Button in one of the screen and tried to implement the Multi Selection of Serial Id functionality, with reference of the Baseline Client Script of the SELECT button in the Shipping Screen.I had implemented this Same script in New Custom Button which worked in the Web client not working in the smart client.Need Suggestion on this

1114

2 years ago

ATZMICHAELDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM: dependency of non part usage fields

There seems to be a dependency between the two non part usage fields quantity and transaction amount. Has anyone an idea why that is the case, and is there a way to disable this dependency?For example, there appears an error message if a zero is saved in the transaction amount field, that informs that the quantity can not be zero.

1004

2 years ago

anushakhSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Implementation

Hi All, Does anyone know how to make the configurations /customizations in IFS for FSM (Field services management) or is there any documentation available for this? Our requirement is to create Field service requests in which work orders can be created & assigned to FSEs.

411

2 years ago

drooijSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Task is Read-only in FSM Mobile

Hi All, I have a requirement that technicians will allow to click on a button/link to preform some action. The button is located on the Task (DebriefOverview) mobile screen, but is read-only when no person is assigned. Any thoughts where I can configure these settings?Regards,

734

2 years ago

MirajSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Web client alert with hyperlink

Hi Experts,Is it possible to have a hyperlink within an alert on the webclient?ex: Smart client Web client I tried to achieve this by using an alert B.R, client script. But both didn’t yeild the expected result.Before I rule this out as a limitation, wanted to have a check here.

1111

2 years ago

AkifscommunityDo Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How we can write client script to change the task status after clicking on custom button from IFS FSM mobile??

I'm using IFS FSM Mobile. How we can write client script to change the task status after clicking on custom button from IFS FSM mobile instead of using action status bar??

1933

2 years ago

JuniSihombingHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Exception: System.NullReferenceException: Object reference not set to an instance of an object.

in one of our NON-PROD environments (luckily :-)), we encounter issue when updating a TASK record, always get below error the first time the record is updated. The second time the same record is updated, it doesn’t get this exception error. We noticed it from mobile side. The first update is not transferred to mobile. After the 2nd update, then the modification is visible in mobile. Server log of fist update will show this exception. The server log 2nd update doesn’t contain this exception.Message: The following error was encounter when attempting to export a task record with the key task_id=[task_id].Exception:System.NullReferenceException: Object reference not set to an instance of an object. at Metrix.BusinessServer.BusinessPolicies.BusObjectPolicy.AddExportColumnData(MetrixDataRow rowIn, BusObject tableMetadataIn, XmlDocument& outboundMessageInOut, XmlElement& primaryNodeInOut, XmlElement& originalNodeInOut, BusObjExport exportRowIn, List`1& columnsAddedToMess

8134

2 years ago

JuniSihombingHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

To set default value of a non-db field

Hi,how can I set default value of a non-db field?Ex: want to set def-value REOCCURRING = ‘N’, def-value EXCLUDE_WEEKEND = ‘Y’ I have tried by making these actions (individually and combined), but have not succeeded.create a custom view which has fields REOCCURRING and EXCLUDE_WEEKEND. Default values were set.View definition is likeCREATE view … ASSELECT …, ‘N’ AS REOCCURRING, ‘Y’ AS EXCLUDE_WEEKEND--in UI Designer set the respective default values create client script ( (>>calling setControlValue command, client-type = Web Client Only) and attach to the screen AfterScreenLoad event Thanks in advance for your enlightenment. :-) Cheers,~Juni

26910

2 years ago

ramankDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Approach to follow

Hi,Need to implement below business flow in IFS Cloud.please suggest best module to use Case --> WorkOrder -> FSE Assignment --> FSE Mobilization --> Time and Expense Entry --> Daily Work Entry --> FSE Ticket. We only want to track FSE work and their time/work/expense and that too daily.There are 2 modules in FSMService Management and Service in IFS Cloud, please suggest which module to use.

160

2 years ago

tomgreenwoodSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Meaning of Is Proportional Field

Hi,What does the ‘Is proportional’ field mean on the rule ‘Limits how soon a membership period of a given category can start after the previous period’. Can someone explain and provide an example please?Thanks,Tom

381

2 years ago

tomgreenwoodSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Automatic rota generation and existing shifts

Hi,Hopefully a straightforward question:Does the automatic rota generation process consider existing shifts when trying to meet requirements and rules or only the period the rota generation is taking place over?Thanks,Tom

721

2 years ago

ssaboSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Expired Pricing Rules - Precedence over Regular Price

We have done a large expiry of pricing rules specific to one client. The update was completed via SQL and did not happen organically within FSM. Screenshot showing an expired price (note the “Active flag” remains this seems to have no impact when prices are increased ) This is the pricing history for the same item (Part Pricing Rule 999) My question is - Why is it choosing an expired pricing rule (with a higher precedence) over a non expired pricing rule with a lower precedence? Even flipping between two on a single order: My hunch is the first was driven by a quote, and the second added manually, but this does still not explain the second line (SEQ: 911288) using an expired rule. Any thoughts appreciated

351

2 years ago

promartat

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Task Status changes based on Geofencing

We need to set a flag on task based on the ARRIVED status if that is within the customer’s geofencing area.However, in theory it should work using basic setup, while it is not working practically.Any pointers please?

1253

2 years ago

TatKkkkkRDo Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to implement validation in post button in shipment detail list screen in mobile

Dear Team, Can anyone tell me, how to implement validation in post button in shipment detail list screen in mobile. Eg: I need to display alert msg if any of the field value are missing in shipment screen before posting the shipment. Thank You

200

2 years ago

Hasara DinuHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Monitor Schedules - (S)FTP

Hi Experts, I am looking for references to understand how to set up the schedule types = Process (S)FTP Upload and Process (S)FTP Download in Monitor schedule wizard.It would be very helpful if you can provide the information about how to set up these options? Thanks,Hasara

983

2 years ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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