Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In the time types defined for FSM module, I have attached a calendar thinking it will automatically set default timing/start & stop time for a resource working for that site but when I select this in MWO, I still need to enter the start & stop manually.I chose this time type but start time is not auto populated 

Hello,We are an Apps 10 customer using PSO version 6.9.0.22.We use Scheduling Web Interface within our apps setup for IFS to communicate with PSOWe have just updated PSO in our TEST environment to 6.10.0.12, and post update IFS is no longer able to communicate with PSO. It would appear IFS Scheduling Web Interface is no more based on not seeing it within IIS settings of the PSO Server compared to Live environment. I reviewed the release notes PDF, and I can see in release 6.10.0.4 “Removal of Scheduling Web Interface and changes to other components to work with .net6”My question is, how do I resolve our problems and what is the alternative method to use now going forward within Apps to allow the communication to work again?

I am trying to create a scheduling activity type under Service--Scheduling but it needs availability id, how can I get it? Screenshot attached for reference.  

Hello!  How come some settings i workbench are resetted after each session? For example the map options of cluster distance and transparacy. Is it possible to save those settings somehow? Can you adjust standard settings based on profile or something similar?  

Hi,in FSM Webclient it’s only possible to delete a note which was created by the login user.How can a note be deleted by another user?Is there any setup defining it?     

 Hi all,I created a new table to make the description of task-template can be defined based on language, and have setup the custom metadata.Table definition is:CREATE TABLE c_task_template_descr( task_template_id NVARCHAR(32) NOT NULL , locale_code NVARCHAR(128) NOT NULL , ext_description NVARCHAR(256) , created_by NVARCHAR(32) , created_dttm DATETIME , modified_by NVARCHAR(32) , modified_dttm DATETIME , constraint c_task_template_descr_PK PRIMARY KEY CLUSTERED (task_template_id, locale_code))Custom metadata - Relation Def: Inserting the data from Task Template screen (custom) returned an error like shown in the screenshot below. FYI, the first data I inserted using SQL DML statement, insert.Using XML message,  <perform_mass_insert>  <parameters>    <select>    </select>    <update>      <update_c_task_template_descr>        <c_task_template_descr>          <task_template_id>PM</task_template_id>          <locale_code>D

Hi All, w have requirement to show few datetime related columns show same values for all FSM user irrespective of logged in users machine time zone .  we have a setup in custom metadata with mask type as “DateTimeNoTZ” . this functionality working fine as expected in Smart Client. Web client , it is not working . even though we configured masktype in UI design . is there any setting need to be done separately to show same value as smart client ?  . please note that this requirement  is only for few fields a nd not  for entire application 

Hello Experts,Could you please assist me with a concern related to the FSM mobile app?A customer has reported that some users need to reactivate their mobile device, and I have attached a screenshot for reference. I have been advised to delete the mobile record from the PERSON_MOBILE table as a workaround. However, I would like to understand when and how this is happening, and if there is an alternative solution to allow the affected users to access the app without deleting the record from the PERSON_MOBILE table. Would appreciate any assistance you can provide.Thank you and Best Regards,Aathi

Hi Team,When we resource lock a task to the ISP bucket (resource lock and date&time lock), and afterwards we try to commit it. We see that this task then gets committed to today (ie sysdate), and not to the day that it was originally planned (and date&time locked). This creates issues and great risk and impacts ISP bucket implementation deployment.Steps to replicate issue :1. Task is unallocated.2. Try to allocate task to ISP bucket by resource lock and date&time lock to ISP bucket resource.3. Commit the task.4. Task gets committed to today instead of actual date when it was planned.Can some one please help on this urgently?@Sajith Anushan  @Bhanuka Abeygoonawardana  @Paul Smith  

Hi  I am new to building SQL statements using XML to send to FSM. Are there any samples of building a fairly simple query which contains an aggregate function and a group by statement.I can’t make it work - I keep getting an error“The argument tableNameIn does not contain a valid value”The SQL is quite basicSELECT s.part_id, s.place_id, s.[location], COUNT(s.part_id) AS stock_qtyFROM dbo.stock sINNER JOIN dbo.stock_serial_id ss ON (s.part_id = ss.part_id AND s.place_id = ss.place_id AND s.location = ss.location)WHERE s.part_id = '12345'AND s.place_id = 'FOOBAR'AND s.location = 'BARFOO'AND ss.usable = 'Y'GROUP BY   s.part_id, s.place_id, s.location, ss.usable CheersGanners 

hiIs there any option to default the start & stop time for technician on MWO as mostly will have a regular fixed shift? 

Hi Team,We are exploring if there are any configuration or alternate solutions to split a Task according to the Tech Availability. FSM defines a task with 8 Hrs but can be split into smaller chunks of minimum 4 hrs to scheduled on subsequent days.

hi community members how to allocate this unallocated activities because it shows the error  

Hi can anyone elaborate how is data flow from modelling dataset to scheduling dataset and to pso.

Hi,The aim is to understand if and how the below Map functionalities can be provided in Schedule Board and its integration with BING.It seems that the FSM Schedule Board/Maps don't allow any possibilities to configure Maps via UI Designer in order to configure the below possibilities.Looking forward for any inputs helping to configure any of the below.1. Possibility of doing zoom in the map using mouse scroll on webclient. 2. Visibility of tasks of the Teams on the map. Currently, it is possible for only one team3. 'Show Textual Directions' option on the webclient. On the smart client, in addition to the resource route displayed when the resource has tasks in different locations.     the textual directions are available  for the resource traveling to task destination are available.4. To have color legends with the task status meaning denoted on the maps 5. Add the satellite mode to the visualization of the map. Additionally, if it possible to add several layers over the map, meaning in

Hello,Just installed the version 6.11.0.9 and there are som issues that users complain about.The new default color of shifts in gantt is “to” grey, is there any easy way to change that? in some of the moddeling views, for example resource and skill. when you click a skill and like to add a availability you can only see 3 rows, is there anyway to change that. Difficult to get a good overview.  And we got a huge amount of sessions after upgrade, anyone seen this problem?

My understanding of the utilization template is to configure a maximum utilization per shift on a horizonal scale, ie number of days out before taking effect.In my example, is the DSE constrained as follows:30 days and more from todays date, limit utilization to 50% and no more10 days - 29 days from todays date, limit utilization to 75% and no more3 days - 9 days from todays date, limit utilization to 90% and no more If I’ve got that right, this example contradicts that:37 days from today’s date a utilization of 61% is allowed: I have applied the template to the shift and implemented that shift on the tech in question      Is there anything I’m missing or not understood correctly. Thanks

We have a security mandate to use HTTPS for communication between DMZ server and internal network.In this case, attempting to update the Mobile web config so IStreamingService works via HTTPS.We tried changing the port to 443 but it gives us an error.Please advise if we need specific values for the following parameters, or anything else we are missing:bindingbindingConfigurationcontractname currently using:<endpoint address="http://acme.inc:80/FSMDev/M5Service.svc/IStreamingService" binding="basicHttpBinding" bindingConfiguration="BasicHttpBinding_IStreamingService" contract="M5ServiceReference.IStreamingService" name="BasicHttpBinding_IStreamingService" />FSM version: 6 Update 4Build: 7327 

Hi All, In PSO when an absence is booked in IFS Cloud it feeds through to PSO as Unavailable. Is there a way of expanding this to show the reason for the absence or is the only option we have is Unavailable? Thanks   

Hi Experts,On running load job, we’re getting this error: The value for column 'sso_user_id' in table 'person' is DBNull. Please suggest

When a technician travels, there is an entry in the transaction amount field in the NPU usage(labor and expense) in seconds.But sometimes it differs from the actual time spent in travel in one of the env.total travel by the event logs is 10.06AM-9.07 AM= .98hBut the amount is 2354=2354/3600=.65hEvent Kindly help to understand the deviation and relation between these fields.

I’m currently on App10 UPD9.  Trying to implement PM Actions.  When the WO is created I would like to be able to assign the tasks to a team or individual.  Does anyone have helpful hints on how to do this? Thanks,Elaine

Hi Team,Navigation is from custom Screen 1 to custom Screen 2Screen 1 needs to be shown only once & not when the user click Back button from Screen 2.Can this be achieved, please provide any pointers or samples for the same. NOTE : We tried using the Workflow script & the refresh script, both dont seem to get a chance to do the validation.

Using XML, is there a way to grab the latest record? In the below example, there are multiple “OPEN” records associated with the task_id but I would only want the latest record. Also is there a resource to learn more about XML and FSM?  <data_constraint>        <constraint>          <left_operand>task_event.task_id</left_operand>          <operator>eq</operator>          <right_operand>@task_id</right_operand>        </constraint>        <constraint>          <left_operand>task_event.event_type</left_operand>          <operator>eq</operator>          <right_operand>OPEN</right_operand>        </constraint>      </data_constraint>

Hi!We get the following error when installing PSO 6.11.0.5 via cli using the Kubernetes option.Command:Linux Setup/installer -cli -yaml -s "values.yaml" Excerpt from config file values.yaml:deployments:  # Global deployment options  global:    # Auto-scaling of deployments    autoScaling:      enabled: false We experience the following error:Cannot use file stream for [/builds/fsp/dito/infrastructure/pso/PSOInstall/PSO_6_U11_D5/6.11.0.5/Linux Setup/installer.deps.json]: No such file or directoryProcessing settings fileVerifying details fileLoading Kubernetes contextsLoading namespacesChecking for existing installationValidating kubectl and kubernetes versionValidating imageValidating database connections - Please WaitRetrieving application connection details - Please WaitValidating database connections - Please WaitRetrieving Organisation information - Please WaitCreating Actions - Please WaitPause Helm deploymentsThreeSixty.Shared_Classes.ProcessException: error: no matching resources