Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

My understanding of the utilization template is to configure a maximum utilization per shift on a horizonal scale, ie number of days out before taking effect.In my example, is the DSE constrained as follows:30 days and more from todays date, limit utilization to 50% and no more10 days - 29 days from todays date, limit utilization to 75% and no more3 days - 9 days from todays date, limit utilization to 90% and no more If I’ve got that right, this example contradicts that:37 days from today’s date a utilization of 61% is allowed: I have applied the template to the shift and implemented that shift on the tech in question      Is there anything I’m missing or not understood correctly. Thanks

We have a security mandate to use HTTPS for communication between DMZ server and internal network.In this case, attempting to update the Mobile web config so IStreamingService works via HTTPS.We tried changing the port to 443 but it gives us an error.Please advise if we need specific values for the following parameters, or anything else we are missing:bindingbindingConfigurationcontractname currently using:<endpoint address="http://acme.inc:80/FSMDev/M5Service.svc/IStreamingService" binding="basicHttpBinding" bindingConfiguration="BasicHttpBinding_IStreamingService" contract="M5ServiceReference.IStreamingService" name="BasicHttpBinding_IStreamingService" />FSM version: 6 Update 4Build: 7327 

Hi All, In PSO when an absence is booked in IFS Cloud it feeds through to PSO as Unavailable. Is there a way of expanding this to show the reason for the absence or is the only option we have is Unavailable? Thanks   

Hi Experts,On running load job, we’re getting this error: The value for column 'sso_user_id' in table 'person' is DBNull. Please suggest

When a technician travels, there is an entry in the transaction amount field in the NPU usage(labor and expense) in seconds.But sometimes it differs from the actual time spent in travel in one of the env.total travel by the event logs is 10.06AM-9.07 AM= .98hBut the amount is 2354=2354/3600=.65hEvent Kindly help to understand the deviation and relation between these fields.

I’m currently on App10 UPD9.  Trying to implement PM Actions.  When the WO is created I would like to be able to assign the tasks to a team or individual.  Does anyone have helpful hints on how to do this? Thanks,Elaine

Hi Team,Navigation is from custom Screen 1 to custom Screen 2Screen 1 needs to be shown only once & not when the user click Back button from Screen 2.Can this be achieved, please provide any pointers or samples for the same. NOTE : We tried using the Workflow script & the refresh script, both dont seem to get a chance to do the validation.

Using XML, is there a way to grab the latest record? In the below example, there are multiple “OPEN” records associated with the task_id but I would only want the latest record. Also is there a resource to learn more about XML and FSM?  <data_constraint>        <constraint>          <left_operand>task_event.task_id</left_operand>          <operator>eq</operator>          <right_operand>@task_id</right_operand>        </constraint>        <constraint>          <left_operand>task_event.event_type</left_operand>          <operator>eq</operator>          <right_operand>OPEN</right_operand>        </constraint>      </data_constraint>

Hi!We get the following error when installing PSO 6.11.0.5 via cli using the Kubernetes option.Command:Linux Setup/installer -cli -yaml -s "values.yaml" Excerpt from config file values.yaml:deployments:  # Global deployment options  global:    # Auto-scaling of deployments    autoScaling:      enabled: false We experience the following error:Cannot use file stream for [/builds/fsp/dito/infrastructure/pso/PSOInstall/PSO_6_U11_D5/6.11.0.5/Linux Setup/installer.deps.json]: No such file or directoryProcessing settings fileVerifying details fileLoading Kubernetes contextsLoading namespacesChecking for existing installationValidating kubectl and kubernetes versionValidating imageValidating database connections - Please WaitRetrieving application connection details - Please WaitValidating database connections - Please WaitRetrieving Organisation information - Please WaitCreating Actions - Please WaitPause Helm deploymentsThreeSixty.Shared_Classes.ProcessException: error: no matching resources

hiIn MWO, I can see a work order menu item in task details but I can’t see work order details. How can I see WO details? or specifically WO attachments? 

Hi All, As a follow-up to topic  Is it possible to edit the signature mandatory function? I notice in Android it isn’t mandatory, but in IOS you can’t complete a task without a signature. 

Hi,While generating the Stock Replineshment, the Requests are created, but without any Request Type.Can we default the Request Type for these kind of Requests.If Yes, can you please assist with the same.

Hi ,We want to set up a default time in MWO screen where technician fills time report .How this can be done? 

A Customer has a requirement to display '🔒' if PSO Gantt ( in Task tile) for certain condition. We would like to check if UTF8 is allowed and is being supported in FSM/PSO DB to fulfill this requirement.The customer is on Product Version: 6.11.0.5

Hi Team,I’m using PSO 6.9 version and I was searching the session timeout parameters to be setup for our customer.I found that the below 3 parameters need to be setup to control the session timeout and no of session per user allowedInactiveSessionLogoutSeconds MaxUserSessions SessionRetentionSecondsBut when I search for the parameters in PSO, I could only find MaxUserSessions available in the list. Other 2 parameters I couldn’t find. Are those two parameters still available or am I doing anything wrong. Please let me know.Regards,RR

 For Notes Tab in FSM : Text line code is not giving default value as dispatcher notes in Web client but it is showing in Smart client as default value. We have defaulted the value in both Custom metadata and UI Designer. Can someone  please suggest .

Hi,We have a customer where the PSO is setup and needs to be connected with IFS Apps-10. I tried with some task assignments but it does not reflect in PSO. what are the checkpoints that i should follow to work with PSO as a starting point?Regards-Nahin

Hi Team, Recently we are facing 500 internal server error in FSM inbound integration and we have updated some value in app params but still it is showing 500 internal server error.

Hi All, What is the real purpose of the product structure? We have all our products set up in a structure as suggested initially, but it seems to have no use whatsoever.  Am i missing something?The only practical purpose i can think of is for tracking parts through the stores/van places etc, but we dont do this. The issue we have is when we want to select a product on a request, the selection form just lists all of the products in one list without the structure applied, but inlcudes all the hierarchy product records which only exist to provide structure, i cant see anywhere in the app where you can ‘browse’ to a product by navigating the structure, all the product structure form seems to do is tell you the parent?  What am i missing?We now have to add circa 1000 products to around 700 places, so they need to be easily found by the users.  From what i have seen, the best way is just a flat product list with no structure but well defined product_id’s or asset_ids allowing them to be sear

Hi,While the appropriate quantity is 3 pcs, it seems that 5 pcs reservations have been made, how can this be?Usable Qty=3 Reserved=5 

Hi Team,After Deploying Client Script it is required to do initialization in Mobile?  How can we achieve the changes without doing initialization. The Customer query is , it is very difficult for them to communicate  to the end users to do the initialization  after each deployment of Client Script/ Mobile Design in FSM.

Hello,I created a custom screen with 5 tabs all coming from custom tables linked to the main custom table for this screen. All of the tabs below reflect that. The issue is that all the tabs will show a record count above the tab except the ‘Accessories’ tab. The ‘Location Information’ tab just has informational fields in it and not records.I have matched up all custom metadata fields to mirror the attachment tab as well as the primary key field. I have looked through the UI designer properties of both the tab and the primary key field to make sure they match. I have made sure the datatypes match up between parent and child tables.Does anyone have any further ideas I can try to get that number to show above the ‘Accessories’ tab?

Hi Experts , One of our customer cannot able to see DebriefCustomerReview and DebriefReview screens  in their custom designs These screens were added as enhancement of UPD 17 release . There they mentioned that this will visible as inactive screen in custom design “New Customer Review (DebriefCustomerReview) and Summary (DebriefReview) screens have been added to replace the deprecated DebriefCustomerSignature and DebriefSignature screens. The new screens are active in the workflows and workflow menus of the baseline mobile design and the deprecated screens are inactive.”As per RND suggestion earlier we requested customer to tick these (mpm upgrade and sync rules )two when they run mobile installer please review the image below (image1 )image1 Even after these customer cannot be able to see those custom designs , please review image2 to see how customer’s custom design shows image2 Please provide any suggestions to overcome this issue please Thanks and Regards Shobana

Hello,Just curious to know is it possible to set change the default time to 6.00am which is currently set 12am under the dates which we fill like planned start/end date etc. under Work Task in IFS Cloud. Thanks Mani Shankar

Below in the attached screen I want to add a custom field , how can we do that ?