Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it possible to pull PDF attachments from other 3rd part system to IFS FSM work Order attachment tabs , while generating Work Order through Integration call? 

We want to pass the current user id as a parameter to a custom perform definition when the user clicks a button on a page in the FSM 6 Smart Client. The modified_by field is not a solution as no data is being modified on the page. Does anyone know how to do this? We have tried using user_log_in.person_id from this post: https://community.ifs.com/field-service-management-fsm-planning-and-scheduling-optimization-pso-249/fsm-active-user-session-is-stored-in-which-table-4752 but it did not send any information.  Thanks

Trying to solve an issue relating to a batch sync error on mobile with a baseline view.  Two views: MMA_request_history_view and MMA_task_history_view are returning the following error‘~BatchSyncError:Metadata not found for mma_task_history_view.modified_dttm. Contact your system administrator for assistance.~’I have updated the view to include modified_dttm, as well as added custom metadata to reflect the new field.  Both views use a similar line in their sync rule     <attr>MMA_REQUEST_HISTORY_VIEW.*</attr> to label all fields. My assumption is that the custom metadata entry for mma_task_history_view is missing something to link it back to the baseline view. Any thoughts?

Currently when a "New Request" is created from the mobile device (process 10.26.2.1) the new request is sent to the backoffice and the end user is not able to keep the request to execute. This is an issue when handling afterhours work.

HiIs there any way the password can be reset on MWO in case any technician forgets the password.

Dear community.Since the features for the current Service Quoation are pretty much wholesome, the current question regarding Request Managment is, if there will be a “New Request Quotation” process that offers the same or more functionality like the current Service Quoation?Especially like quote requests (mulitple), quote request contracts (based on templates/newly created) etc. T&R

Hello, We are looking into having the option to create a “Near Miss Incident Report” directly from the work order, was thinking about using Case Toll for this, but I cannot see the option from the work order to Right Mouse and create Task/Case? Isn’t there an option to link those so all data will automatic copy over to the Call Center?  Thanks,Michael

In the cloud version technician can see document object connection but technician can’t see the same in MWO . Is there a separate configuration for MWO screen ?we want below page to be visible in MWO. 

Hi Team,Is it possible to create a UI specific customization in PSO which can be used to filter set of tasks & perform a bulk status change for the same. Ex : Allocated to Commited.If Yes, can you please share the details accordingly. Thanks in advance.

I’m hoping I have not missed anything with the answer to my question in a previous thread but here goes.  As we prepare to enter onto an upgrade path for our instance of FSM6, we are looking to incorporate the ability to execute our regression test plan with a degree of load beyond a few testers manually key-ing test cases into the system.  Has anyone found or better yet successfully used any tools that can be loaded with scripting to replicate the day-in-the-life of the business?  Ideally we’d love to have the ability to take a day’s worth of transaction from our production system and replay them into the upgraded test system because as we have learned, what passes in non-production with no-load may not work in the real world.  Any direction at all would be appreciated. Cheers,Richard Spence

Hi All, what are the steps to configure openID ADFS for PSO. For FSM there is a very detailed documentation, can we have the same for PSO. The configuration has the reference but not the actual steps to configure ADFS (Web Api or Server Application, etc) Can you share screens or steps? Thank you,Charalampos

when technician by mistake uploaded the wrong document , the technician is not able to delete it as there is no option available to delete in MWO . Is there a solution for this ? 

Hi ALl, I created a part with a DOP Structure that is 3 levels (top part - 2 sub parts - 1 of those subparts consist out of 2 other components). All of these are serialized parts.I sold the part on a CO line and used ‘Create SM object’, ‘Superior SM object ID’ to create the Serial Object structure, and I used Customer warranty on the top part. After Delivery the Equipment structure is created, all 5 Part serials were Serial objects and received ‘Location’, ‘Belongs to Object Id’, ‘Party’, etc... What I noticed is that the Customer Warranty is also copied to the 2 sub parts, but not to the 2 components on the lowest levels. Why is that? Why is the warranty only copied 1 level down, and not 2 levels down? These are also subcomponents that would benefit from the same warranty deal, right? Best RegardsRoel 

Hi Team,My PSO user account is getting disabled automatically everyday. In FSM Person record, PSO system user is checked and my user is having SSO Enabled. Is it happening every night after load file is sent to PSO? How to fix this? Please help@Sajith Anushan @anmise @jimmy hultman @Bhanuka Abeygoonawardana @Dakshinie Wickramasinghe 

Is it possible to change the colors used in FSM for the PSO Appointment Booking display?

Hello! We are having trouble with booked appointments splitting across several days. We have gotten the feedback from IFS support that the parameter activity_SLA start_based should be set to false but we are unable to find that specific parameter. Does anyone know where i can find it when it isn’t in the list with all the other parameters? Is there another way to stop booked appointments from splitting across days? 

Hi There,FSM6uxWe often fire a notification using the TEXT_LINE_CODE as the trigger to an event that is picked up fires the notification based on that event. We are picking up the values from REQUEST_TEXT.TEXT column in notification message but when receiving the notification in mobile app the value is appended with chr(13).What can I do to remove this chr(13) coming up. Many thanks and Best WishesHarsh Malhan

Hello, how do you setup a fsm appservice with selfsigned certificate?

Hi,We want to transfer work task from present work order to another work order . How this can be achieved. Thanks  

Hello, The IQA button does not appear on the web client. It seems like the functionality is limited to the Smart Client. I am using release 6 and update 23. There are a couple of FSM client scripts that hide the IQA button (REPAIRCENTER_HIDE_IQA and REQUEST_HIDE_BUTTONS).Is there any chance of this functionality being made available in the web client going forward?  ThanksRegardsNeville

Hi,  Is it possible to access the configuration of the following button in the Ui Designer? It's from the schedule board menu, and I wanted to configure the values that the field highlighted in red returns. Thanks

HiI read in IFS documentation, where I can see LTU permissions/LTU permission sets? I could not see any LTU permission in my PROD instanceI want to make sure that the permissions I have assigned to a user fall under LTU/Not

During the Cloud Launch in 2021, Stephen Jeffs-Watts did a presentation of the future plans for FSM in IFS Cloud.https://info.ifs.com/cloud-launch-on-demand-videos.html?_ga=2.18333948.478674707.1616167306-1371162318.1616167306&wchannelid=h0gd1m5rp6&wmediaid=otkpwg9w5d#ValueAs the final stages of development, Depot repair and Reverse logistics was scheduled for Cloud 22R2. What is the present status?  (Se presentation: 3:25 – 7:00)

Hi,Could someone kindly provide me with the documentation for version 6.10 of PSO?

Hi Experts,I need to understand where does the data under “About FSM” tab appear from when clicked on the little question mark icon (help) on top right corner of FSM screen. I have checked and modified the web.config file in FSM root directory, doesn’t work