Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi! Is it posible to adjust the default travel time for when the planned route contains a ferry? We have a lot of coastal islands and a few of them ar reached by ferry, however, the ferry has many departures and only takes a few minutes. The defaut travel time seems to have a markup of one hour each way when in reality the travel only takes about 20 minutes with maximal waiting time for the ferry.  We are using HTM V4 Scandinavia Thanks in advance

In dispatch console, when task is dragged & dropped against a technician name to assign, it gives an error “Allocated hrs should be more than 0” while the task has allocated hours defined. This comes very often but not always, not sure is there any particular setting need to make it work,

Is it possible to change the map view in FSM webclient to a satellite view like the image below?  

Hi all, I created a custom view which (in short) basically copies some values from the task_text table.I updated the Related Query in sync rule for TASK_TEXT. So when I add a note in a Task, it will populate the mm_message_out. So far so good.But when I delete a record (note), it will not trigger a delete transaction type for the related query.Is there some settings I need to do in the Extract rule or something? Or on the metadata table? I used the related query inside the task_text because setting up a sync rule only for that custom view isn’t working. It works when it’s on Batch Delta, but then also, not delete record is triggered..

Hi Guys, I am unable to add a workflow condition script to one of the screens in Mobile Designer.This is for FSM Mobile app. 6.18 I realize that screens with the pencil button as below has the workflow condition field, but screens without the pencil does not. How do I enable, add the workflow condition field to screen in Mobile Designer?    

What is the baseline, expected behavior of Allocations in FSM in the event that a Task is returned to Open status in order to un-schedule it?Currently we are seeing tasks being committed to handheld device even after they are returned to Open status on the client, when our auto commit / scheduled process runs 48 hours before planned start date.Thanks

We assigned shift to resource but it doesn't show in dispatch console . 

We want that in calendar technician should be visible 14 days as working and 14 days as on break for each month for the whole year. How this can be achieved.

Using PSO version 6.8.0.21.Looking at getting Appointment Bookings during some other testing and noticed that a slot was offered when I wasn’t expecting it.I’ll put the example below, as it’s not liking some of the information I am adding.

How to get the number of sync error using Client Script for mobile only?

Hi Community,  I was wondering how the Service Object 360 “Financials” Tab is updated. Indeed, I run my process with a new demand, inclunding ressources and materials, all the way through the invoice to my client. However, I don’t have any update on the “Financials” Tab as you can see below.  Am I using it the right way ? Some parameters are needed ? Is the Tab not the purpose of my questions ? If not, can you please explain how do I have something updated on this tab.  Thanks a lot for your help, Regards. 

Hello,I tried to create the structure of a DOP, but I have the following error message : “ A configuration has to be present before an order is Planned” whereas the configuration has the status “Completed”. I tried to create the structure of a DOP on an other site / part and it doesn’t works as well with the same errror message.   Thanks a lot in advance,  

Hi experts, This customer is getting an error “Empty path name is not legal” when they run the following XML after upgrading from UPD14 to UPD22. This error only occurs in the On-premise env, and the cloud env works fine.   This issue occurs for both custom & baseline reports. The app params are set as follows: Have I missed anything? 

WHAT is table name for monitor scheduler? 

when hovering over an activity, we currently only see ID, START, END, DURATION, RESOURCE. is it possible to customize this further to include other details, such as customer name, address? 

Hi All,After enabling the SPLIT_ALLOWED flag in FSM the task is getting removed from PSO activities. Unfortunately, we don't have access to the Server Logs (chasing IFS Cloud team for the same). Any pointer to investigate the same will be of great help.Thanks

Is it possible to pull PDF attachments from other 3rd part system to IFS FSM work Order attachment tabs , while generating Work Order through Integration call? 

We want to pass the current user id as a parameter to a custom perform definition when the user clicks a button on a page in the FSM 6 Smart Client. The modified_by field is not a solution as no data is being modified on the page. Does anyone know how to do this? We have tried using user_log_in.person_id from this post: https://community.ifs.com/field-service-management-fsm-planning-and-scheduling-optimization-pso-249/fsm-active-user-session-is-stored-in-which-table-4752 but it did not send any information.  Thanks

Trying to solve an issue relating to a batch sync error on mobile with a baseline view.  Two views: MMA_request_history_view and MMA_task_history_view are returning the following error‘~BatchSyncError:Metadata not found for mma_task_history_view.modified_dttm. Contact your system administrator for assistance.~’I have updated the view to include modified_dttm, as well as added custom metadata to reflect the new field.  Both views use a similar line in their sync rule     <attr>MMA_REQUEST_HISTORY_VIEW.*</attr> to label all fields. My assumption is that the custom metadata entry for mma_task_history_view is missing something to link it back to the baseline view. Any thoughts?

Currently when a "New Request" is created from the mobile device (process 10.26.2.1) the new request is sent to the backoffice and the end user is not able to keep the request to execute. This is an issue when handling afterhours work.

HiIs there any way the password can be reset on MWO in case any technician forgets the password.

Dear community.Since the features for the current Service Quoation are pretty much wholesome, the current question regarding Request Managment is, if there will be a “New Request Quotation” process that offers the same or more functionality like the current Service Quoation?Especially like quote requests (mulitple), quote request contracts (based on templates/newly created) etc. T&R

Hello, We are looking into having the option to create a “Near Miss Incident Report” directly from the work order, was thinking about using Case Toll for this, but I cannot see the option from the work order to Right Mouse and create Task/Case? Isn’t there an option to link those so all data will automatic copy over to the Call Center?  Thanks,Michael

In the cloud version technician can see document object connection but technician can’t see the same in MWO . Is there a separate configuration for MWO screen ?we want below page to be visible in MWO. 

Hi Team,Is it possible to create a UI specific customization in PSO which can be used to filter set of tasks & perform a bulk status change for the same. Ex : Allocated to Commited.If Yes, can you please share the details accordingly. Thanks in advance.