Hi Shobana, can you please provide more details?

Have you checked the FSM Server Log if it includes more information on the issue? If not, set higher FSM Server Log levels for Exceptions and reproduce the issue.

Best regards
Roman

hi @roklde , 

Thanks for the feedback Roman I will check that and get back with the update 

Thanks and Regards 

Shobana

hi @roklde , 

I found this below error message in server log by looking at this do you have any idea what can be cause of this issue 

Timestamp: 2023-06-20T04:40:34.3275451+00:00
Message: Update database command: UPDATE metrix_run_log SET modified_dttm=6/20/2023 4:40:34 AM,run_status='ERROR',run_status_desc='Unrecognized business object 'cust_adhoc_report'. Contact your system administrator for assistance.' WHERE metrix_run_id=497968 AND run_type='Package Creation' AND foreign_key_char1='BACKUP_20JUNE23' AND run_status='PROCESSING' AND created_by='ADMIN'
Machine: myday-at-wn01
App Domain: /LM/W3SVC/1/ROOT/FSMServer-1-133317092826577325
ProcessId: 5272
Process Name: w3wp
Thread Name: 

Thanks and Regards 

Shobana

Hi Shoban, looks like this issue is appearing while they are using the package deployment tool. Something in that package related to cust_adhoc_report is obviously failing. Make sure to check that.

Best regards
Roman