Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi All  I have an issue with mwo workflows. When I generate a work order/task from service request and then transfer to mobile the system behaves as expected and the workflow in MWO is being used. However, when a work order/task is generated from a pm Action  the work flow is being ignored. I am using the same work task template and both work orders/task are connected to the same object. we are using ifs cloud and mwo  Thanks Wayne

In UI designer is there any way where we can put custom code in tab or  is there any function by which we can know which tab is active on clicking the tab.

Hi Team, I have set up task status flow in FSM.Every task statuses are working fine except Open in smartclient.Is there any way apart from validation to control task status flow when previous status is Open.

Hi we want to enable configuration insights in Azure FSM 6.24 own tenant. We have enabled all the appropriate resources on azure side. Can you provide the steps to configure the FSM part. There is available ApplicationInsights.config on the wwwroot but we would like to have the documentation to configure it. Thank you,Charalampos

When printing default server reports the default seems to have reverted to landscape orientation. Are there any app parameters or report options which control this behaviour?

Hi Team, I want to configure all the Exception type color to one color only. In the below snapshot we have multiple color based on exception type selected. Just want to have a uniform color irrespective of Exception type. working on FSM 6 U23. Any clue on this from where I to manage this?   RegardsAbhishek

 Hi, I tried to attach a document size 7 MB in MWO in a task but it says “size exceeds limit”, please suggest what can be done. 

Hi Team, We have a business requirement to set PSO > Teams > Requirement as a mandatory column for Teams. It means when user tries adding new team, Requirement should be mandatory to be filled. Please advise. Regards,AJAY

Hi Team, We have a business requirement to pass current logged in user in FSM to one of the tab in Task screen. In this tab we are using Metrix Browser to set the url property. Basically in the Metrix Browser url we need to pass current logged in user. Something like below:https://intranetsite/testapp/equipmentdetails.aspx?taskid={{task.task_id}}&source=web&status={{task.task_status}}&user=loggedinuserid In case above solution is not feasible please advise workarounds for the same.   Regards,AJAY

I was wondering what parameters, should we use in our query that will allow us to extract all the users that are consuming FSM Mobile users.  Alternative question: is a person that is inactive but still has a Mobile device attached consuming the FSM Mobile license?  Another question: Is the flag mobile_user (from person table) driving the any logic in determining that the mobile license is consumed by this user? 

hi, is it possible to create reports that contain gantt chart in IFS. Ex. 

Good Day, Iam created a business rule to send notification however i want to make a change on the “Notification Message” From address i want to refer to a specific column which has email address . The column indicates the EMAIL ADDRESS of the person created a request . So the FROM address changes and refers to person created the RID. Is there anyway i can do that?Regards,Raj.

Hi Team, Can I remove values from Legend in Schedule Board. In a requirement I would like to remove below statuses with Resource. I am on IFS 6 U23.  Also need to hide Is available Checkbox in person calendar exception popup screen. As far as I know this can be handled from PERSONCALEXCEPTADD screen on UI but for me this screen is coming up as   Any help is much appreciated. RegardsAbhishek

Hi Community.  On the request contract in created an invoice plan to invoice every day and I check the box “allow batch invoicing”. I created a contract line, linked to this invoice plan, with a sales parts. My goal is then to have a batch that create my invoice every time my invoice period is completed.  In service management, it is possible to use “invoicing of service contract”. So I complete all the information, with the right ID contract, and press finish. My database process is working well but on my request contract my invoice is not created. For information, I am working on IFS 22R2 SU9. Is there any possibility to create a batch to invoice on request contract ? Is this “invoicing of service contract” working as designed ? Is this functionnality will be available in future release.  Thanks for help ! 

Good Morning - How do I grant a user permission to raise Work Order within another sub-company within IFS? Thank you  

We found documentation on how to make custom Gantt charts but its know where written that where we need to write and compile those and where to upload ?  

Hi Team, We have a requirement to hide/disable Delete button for a particular Role in PSO. Is it possible to do this? Please advise. Regards,AJAY 

Hi IFS TeamMobile attachments showing cross mark icon for .msg files(Outlook email). I checked the ATTACHMENTS_BLACKLIST param as well where .msg is not included Attach the outlook email file in webclient(OnDemand checked or unchecked doesnot matter) Wait for the sync to mobile and go to Attachments screen For any On Demand .msg file the download option is displayed. But on clicking that the attchment download goes on forever. Not downloading anything nor the window is closing which shows downloading attachment For OnDemand unchecked .msg file, the Attachment screenshowing cross mark inside a hectagon On clicking that icon mobile opens the bigger cross mark icon and nothing happens. Other files like .jpeg, png etc are are getting downloaded successfullyThis looks like a product issue in FSM UPD 21?Is there any restriction at server level (configurations) causing this issue?

We want to make a mix of list view and charts , how  can this be achieved using chart view in IFS {as seen in image } . We didn’t found any module for this to configure !  

Hi,We currently are experiencing some issues with the MWO App. Firstly, when issuing material on the app, the Issue All Reserved does not seem to be working. To get around this we have to use the Scan and Issue feature. This brings up a list of all parts, even those not related to the project. parts can be issued this way but obviously this is not ideal. Secondly, no work shows up on the Work Completed tile (main dashboard) when we do complete a job.  Any ideas on either of these issue? Many thanks

hi, what kind of gantt charts are available in IFS like dispatch console, resource monitoring chart. My requirement if for FSM module-Field service engineers are dispatched to work on the tasks. So I need to see where an individual resource is working, for the whole year, who is working at a particular location etc. See below Is there a way we can build in IFS itself ?

Please suggest how to disable button of Division Tab in Resources. I did the below change still it doesn’t reflect : 

Hi, We are not able to delete the cancelled assignment, we only want to keep the active or say the completed assignment only.  Prepare work order → Work task

when we are trying to see previous calendar months in dispatch console , only forward date are showing not the past dates so we cannot see past allocations in dispatch console . Like in picture only dates after may 1 is visible not before that . 

Hi , If user forgets its password than there is no button for reset password . Is there any setting for that ?