Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi experts, I am facing an issue where once an attachment is selected from the Request screen, the file path, name, description disappears after clicking the “Save” button. The values are passed to the DB as well. This is what it should look like: How can I fix this?

Has anyone implemented a way to view the health of IFS FSM in real time? I.E they go to an intranet site and it will display either green for good, or red for bad?

Hi Experts, I want to modify the Row limit within the tab.Refer the below example. In this example, only 1000 products will display within the tab→ table. But I need to display more than 1000 records here. I don’t want to use the app param = ROW_LIMIT in this case as it will impact whole application.  I know that we can use the max_rows option in the screen level. But how to modify the row limit within the tab level?Thanks,Hasara

Hi Community, Can anyone here having Swagger 2.0  for ../../IFSSchedulingRESTfulGateway/swagger/v1/swagger.json  ?  to share here as I am getting OpenAPI 3.0,  but I will need Swagger 2.0 of the same.

Team, We are newly building a project on IFS PSO , Can anyone please advise how to do the initial data load ? is it through XML file loading on to Workbench or through REST API gateway? Also I didn’t notice any UPDATE (PUT) REST methods in the swagger , is that means we should use POST for both CREATE & UPDATE ? please advise on this. 

Hi Experts, I am on FSM 6U23, as per requirement created a new screen.For now I just want to remove the text “No Records Available” when we are on black search page. Is there a way to do this. Refer to screenshot.  RegardsAbhishek

​Using PSO version 6.8.0.21.Looking at getting Appointment Bookings during some other testing and noticed that a slot was offered when I wasn’t expecting it. I have then gone to test in isolation and noticed the following.   Resource 127 will be the only person able to do this job. There is a private activity ending at 15:30 on 5th June.I have 2 tasks being sent to ABE with an activity group as follows  <Activity_Group>    <activity_id1>5961328</activity_id1>    <activity_id2>5961327</activity_id2>    <pre_co_req>PRE</pre_co_req>    <min_delay>PT0S</min_delay>    <same_resource>true</same_resource>    <split_allowed>false</split_allowed>    <all_or_nothing>true</all_or_nothing>  </Activity_Group> The time left at the end of the shift is 90 mins.Activity Id 2 is 80 mins and 1 is 45 mins. ABE gave the following on the Appointment Output.    <prospective_resource_id>127</prospective_re

Hi Experts, When sending jobs to PSO , it needs an element of time before it sets the job in the correct place, does anyone know how long this duration is? Can the duration be altered? Is it based on the system that PSO is installed onto?For example, we are seeing jobs with a fixed person go over to PSO in the space for the wrong person, PSO then goes through the motions before then putting the job in the correct space, but this sometimes takes a while.Are there any parameters that can be altered to help? Would reducing the plan quality (currently at 100) help with this? Thanks

Hi experts, need your help.Customer needs the following requirement fulfilled:In Quote screen → Under Lines tab → When adding a new line → if the Usage type is Part. make the part_description non-editable but if the Usage type is Non part, make the part_description editable. Currently, this behaviour is vice-versa. I have created a new client script (attached) and linked it with the Usage Type field in UI designer. However, it looks like it is fetching the value of the Usage Type field from the first row (which is selected by default when the screen loads). Whenever I select another row, it still has the same value as the Usage Type in the first row. How can I get this to work properly?

Hi community,we have an issue which seems to be very hard to find (also for the support).Under undefined circumstances, we get the same task_event and related to that the same task-status in FSM/Mobile.For example, a mobile user changes the task status from enroute to arrived, some minutes later the task status switches back to enroute and the mobile user have to change the task status again.This happens every day but not on every task. We (and the support) can’t find the cause of this issue.Does anybody facing the same issue?Thanks Benjamin

Hello,I’m using the Attachment functionality in mobile to capture attachments in Receiving Unit PO screen. From the ReceivingUnitPO screen in Designer, selected the table Receiving_Unit and using the Attachment icon, selected user_def_num1 field to store the attachment.After choosing an attachment and while the record is saved, the receiving_unit.user_def_num1 field stores a negative integer value such as -1, -2, etc., in the DB instead of the Attachment ID. Is there any step to be configured to capture the Attachment ID apart from the above? Kindly advice. Kind RegardsPriyanka Cecilia

Hello,It has been found that not fixing a technician, even though the time is fixed, can sometimes lead to problems. In FSM, the person can always be fixed in the job itself under 'Scheduling' by checking a box. In PSO, however, this does not always work. Even if the time is fixed, the checkbox to fix the person remains grey. Even if the correct technician is currently scheduled, this may still change. This issue concerns a difference between FSM and PSO. Does anyone have a Idee? ThanksMarkus

Dear Community, May I know how to create a scheduling resource through “IFSSchedulingRESTfulGateway” API ?  as I can see only  “GET  https://MyHost/IFSSchedulingRESTfulGateway/api/v1/scheduling/resource “  and No  POST in the interface guide. When I tried with POST methods the API threw an error “Method not allowed”.

We recently had a user of FSM6u7 webclient report that some values in numeric fields (i.e. qty in the task - labour and expense tab) are not visible.  Other users are not having the issue when looking at the same records.  A new profile was created from scratch (not copied/cloned) and the user is having the same issue but others are not when logging in with the same duplicated credentials.  This seems to be pointing to a hardware issue but the user has not had any changes in hardware nor configuration of the hardware (that they are aware of).  Looking to see if anyone has any insight or experiance with this type of issue.

Hi Team,On the search screen, the date field gives the UTC date and time, Is there a way to use the user's local date and time instead of UTC as the default?For reference, Adding the below screen shot. Date Selected:Script:Gives UTC time:  ThanksVenkat

Hi All  I have an issue with mwo workflows. When I generate a work order/task from service request and then transfer to mobile the system behaves as expected and the workflow in MWO is being used. However, when a work order/task is generated from a pm Action  the work flow is being ignored. I am using the same work task template and both work orders/task are connected to the same object. we are using ifs cloud and mwo  Thanks Wayne

In UI designer is there any way where we can put custom code in tab or  is there any function by which we can know which tab is active on clicking the tab.

Hi Team, I have set up task status flow in FSM.Every task statuses are working fine except Open in smartclient.Is there any way apart from validation to control task status flow when previous status is Open.

Hi we want to enable configuration insights in Azure FSM 6.24 own tenant. We have enabled all the appropriate resources on azure side. Can you provide the steps to configure the FSM part. There is available ApplicationInsights.config on the wwwroot but we would like to have the documentation to configure it. Thank you,Charalampos

When printing default server reports the default seems to have reverted to landscape orientation. Are there any app parameters or report options which control this behaviour?

Hi Team, I want to configure all the Exception type color to one color only. In the below snapshot we have multiple color based on exception type selected. Just want to have a uniform color irrespective of Exception type. working on FSM 6 U23. Any clue on this from where I to manage this?   RegardsAbhishek

 Hi, I tried to attach a document size 7 MB in MWO in a task but it says “size exceeds limit”, please suggest what can be done. 

Hi Team, We have a business requirement to set PSO > Teams > Requirement as a mandatory column for Teams. It means when user tries adding new team, Requirement should be mandatory to be filled. Please advise. Regards,AJAY

Hi Team, We have a business requirement to pass current logged in user in FSM to one of the tab in Task screen. In this tab we are using Metrix Browser to set the url property. Basically in the Metrix Browser url we need to pass current logged in user. Something like below:https://intranetsite/testapp/equipmentdetails.aspx?taskid={{task.task_id}}&source=web&status={{task.task_status}}&user=loggedinuserid In case above solution is not feasible please advise workarounds for the same.   Regards,AJAY

I was wondering what parameters, should we use in our query that will allow us to extract all the users that are consuming FSM Mobile users.  Alternative question: is a person that is inactive but still has a Mobile device attached consuming the FSM Mobile license?  Another question: Is the flag mobile_user (from person table) driving the any logic in determining that the mobile license is consumed by this user?