Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I am trying to create a new Part which is condition code enabled and I get the error invalid Part, product family and product name combination. Anyone has any idea when does this happen.Note: I am keeping product family and product name blank and still getting the error.

We have a couple of questions regarding package deployments of certain types of elements:How to deploy notification messages, distribution lists, and substitutions? Why cant we deploy notification messages, distribution lists, and substitutions? Global Codes - pulling in one status versus the entire global code table?

Hi,  I have a requirement from a client where it was asked if I could multi select values from a lookup popup.  Right now when you create in a lookup field there is a new pop up that appears for a user to select a value. For example the task type:  This behaviour is possible if we press the CTRL button while we select several values in the lookup but to the customer this is not very intuitive. Setting the field as a combobox is not a solution in this case, because this field can have more than 100 values. Best regards.  

We have made multiple datasets and want to restrict that to specific user . Like we have 6 dataset and for few user we want them to see only 2 dataset and few only one and 3 dataset to other . How can we achieve this ?Is there a way to revoke dataset access from user ?

Is there any setting in scheduling dataset that determines up to what date, I can see the assignments only upto Mar 22 

Can we set the visibility of scheduling dataset used in dispatch console? Like I want the dataset of site1 to be visible to site1 users only.

We have a scenario where we want to update a parent row field doing the sum qty of child rows on Before Insert or Update.

We want to restrict the different dataset for different users , how this can be achieved ? 

Hi All, Is it possible to call a sync rule or trigger it somehow via a client script in mobile? With additional parameters? We want to retrieve (sync to mobile) specific data on user demand via mobile.   Regards,

Hi, Wonder if could have a step by step guide as to how to make this automatic, we have separate contracts to produce individual PPM requests and other are bulk as per below i need to run through each template to extract can this be done automatically instead of the current way we do this ? 

Our current process of doing production database refreshes is to turn off the appropriate business rules that involve sending out emails or texts to users in the field. Then, set the phone number and email address fields to NULL via a SQL update.We want to keep all business rules active and contact information intact, but would like to have something that does not send out communications when testing the business rules in our pre-production environments if we need to fix or change them.Does anyone have any ideas on to make this process easier and reduce the time to refresh production data into pre-production environments?

When we open service report from IFS cloud we don’t see time report in UAT environment but in CFG environment we can clearly see {As per below screenshot} . Is there any other setting that we are missing in UAT ? 

Hi All, Is it possible to add a count to the filters on the Joblist screen in FSM Mobile?  

In the documentation it is mentioned that access should be granted to user that may restrict dataset ID which can be visible to user . 

PSO is sporadically (as far as I can tell) Re-opening already assigned calls, and either moving them or leaving them open. We’ve set it up so that Assigned calls have a fixed person and fixed committment. What other parameters need to be considered to stop PSO from moving these calls?

While opening FSM smart client and web client application getting pop up as “Sequence contains more than one matching element”. Can someone give the solution for this. 

We want start date {marked in yellow } to be min of start date{marked in green} and end date {marked in yellow} to be max of end date {marked in green} . Is there a function in report designer we can use to do this ? 

Current behaviorIn SC:Under Resource Column, screen shows Last name, First Name and Person ID.In ‘App params’ screen: there is a param named as ‘SCHEDULE_BOARD_PERSON_DISPLAY_FORMAT’, this is working, correct in Smart Client but not in Web Client.In WC:Under Resource Column, screen shows First name and Last Name Only.(Note: - Both are showing data in different format.)

We need to create a client to have their own Posting group for raising requests but when invoicng and issuing purchase orders they need to be from a different posting group al ready in Place, How would we be able to do this currently have something previously set up with for example S1NMS but invoicing Shows as S1 not the NMS ? 

Hi,While the appropriate quantity is 3 pcs, it seems that 5 pcs reservations have been made, how can this be?Available Qty=0 Reserved=5 

How to add the line feed to the text field (REQUEST_TEXT.TEXT) while importing to FSM through Import/export feature from spreadsheet?for eg:in spreadsheet i have data without alignments“ReasonDesc - 'INSTALLATION                  '; WorkNeededDesc - 'N2/30H/BULK/Monitor “ but in FSM under Notes, it should show as below“ReasonDesc - 'INSTALLATION                    ‘,WorkNeededDesc - 'N2/30H/BULK/Monitor” is there a way to format the notes while importing to request_text? Thanks & Regards,Damo

Every time when we log in to MWO screen ,we need to put temporary pin . We don’t want to do that , how we can bypass this step ? 

I did a task assignment using dispatch console, then changed the allocation end date via work task screen but it did not reflect back on dispatch. So both went out of sync. dispatch shows allocation finish date as 31 march but in work task screen , i changed to and here it shows thisThis is all out of sync.

Hi All,Time report is not coming while we are printing service report in the work started stage .Any reason why is not reflecting ?

I cancelled this assignment from MWO screen but when I am trying to delete it, it shows me this error What can be done?