Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi, I have a situation like the one seen in the picture, is there a way to saturate the resources by balancing their workload?Tec 968 no work and 970 only 1 activity  

Do you know why a line_code (Expense), when updated, updates the bill cost? In the below example, the labor line code does not update the bill cost.The only thing that I, believe, might be causing the change is that the Expense line_code has data in the cost_details while Labour does not. 

The fsm does not recognize that I added the photo so that the next field can appearHow to use the set control visibility function, as it does not work when activated in the field and photoFor exemple in this Scrip when I attach the photo it doesn't show the next field  

Hello,We are currently running FSMu25 and shortly PSO 6.14.0.27.  Is anyone able to confirm if we are able to disable TLS protocols 1.0 and 1.1 and only enable 1.2?

I am trying to call the Rest Api using following URL but getting the error.URL:http://test.com/testfsm/OData/task?$select=task_id&$filter=request_id eq '123’ and user_def10 like '345'Error:{    "Message": "Syntax error at position 48 in 'request_id eq '123' and user_def10 like '345''."}Can somebody guide how to use ‘like’ operator?

I have a validation business rule that ensures a warehouse code is entered when the status changes from “COMPLETED-REVIEW” to “COMPLETED”. It usually works with a single line code , but when there are multiple lines, the behavior becomes inconsistent depending on the placement. Do you have an idea what could be causing this issue? 

How do you manually peg a unreleased DOP order to a Customer Order? I want it to be tied to order line 4.S 

How do you unrelease a DOP Header after releasing it but no Shop Order has been created yet? I have a DOP Header that is in released status but need it back to unreleased. No shop order have been created yet. I use IFS Apps 10 

Hi Experts,If we look at request task materials tab, we have options(supply code) to add an invent order or purchase order (or shipment), however, in mWO we don’t have these options, only an inventory order register in back office for purchase inventory parts. Is there any setting to change this ? or any plans to add these options to MWO ?. Because, in previous version (work order) we had the option to add a purchase requisition in mWO but not in request task ?Can someone shed some light on above please?Thank you,Roshan 

Over a week ago we released a new design for the Mobile App.On one of the screens we added a new field. Since the new design has been live users have been downloading it.However a user has downloaded it today and a field that has been added isn’t visible on the screen.It appears they have downloaded part of the design, as the validation rule is there in terms of wanting the value to be set in the field. The field is a simple combo box, however it is not showing on their UI. What could have caused this?

 Hi,Can we add export to excel button as in Task screen to Part usage screen in IFS FSM. Task screenPart usage screen Thanks In Advance,Kawsikan

What is the correct order to integrate with another system, message route - map and integration - data connector?

We are facing one issue in auto dispatch functionality .During the Initial analysis we found the FSM receiving allocation times after 1 hr or 2 hr from PSO.Even the primary SLA is only 6 hours. If there any possibility to reduce the PSO allocation time.

Hello experts,Please see screenshot below. The resource CHA is not getting more jobs committed today, because he has jobs downloaded in his device for next week, and the week after, so it seems that max committed jobs allocated in the rule, which is 5, is stopping more jobs getting allocated today. We have modified the rule parameters, please second screenshot, but the change in the Rule Window (1 day) has not worked to limit the rule to a validation of only the current day. Could you please advise? 

I want to define a filter in lobby that shows all the teams and i can select one and all the the other elements are filtered by this selection.Im not getting any values in the list of the lobby filter, but in the element preview i am getting all the values and in data source as well.   

Hi All,Having an issue with datasets which contains 11k  records whenever initialization happen form FSM did not see any error in schedule manger its showing process completed but when i am checking in to PSO dataset is not able to load entire data  its getting timed out. I could see the status of the dataset is “NO DATA”  if dataset having less load process is completing successfully  and displaying data on schedule board. I was suspecting  that db space issue or  timed out need to increase in binding path.Could any one  please help me on this how we can fix the issue ?Thanks,Durga

 i have created a and element and added it to lobby screen, the element has variables on it. when i try and link the variable to a look up it shows the dropdown but does not show the valuesi tried using a SQL datasource and the Query Builder and neither are working any guidance would be appricated here is the datasource it has 4 valuesadd the lookup to the looby dropdown has 4 blank values listed in the dropdownselecting any of them does not filter the results 

Hi Expert,Does anyone know the reason for receiving the following error while transferring stock from one condition code to another? (Using Import perform_stock_adjustment)?“Import Row Error Details adjustment_reason part_id quantity place_id_from location_from bin_id_from place_id_to location_to bin_id_to orig_reference_id pt_comment request_unit_id serial_ids template_title lot_id condition_code_from condition_code_to serial_id 1 This combination of Bin ID, Condition Code, Location, Part ID, Place ID, Usable already exists:”

HiFor a task, the time difference between work started & completed is automatically clocked & gets filled in time reports. I need to manually go to work task clockings & delete it. Is there a way to avoid getting entry for it?I need to show only the time which is manually filled by FSE.

Hi,I have a question regarding the standard IFS date fields.By using the “Field description” option we can see how some date fields get there values. Many of these date calculations are system created but I was wondering if there is a way to somehow manipulate these system created date calculations in IFS Cloud? For example setting “Planned Ship Period” date field in the Customer Order Line to be calculated the way we would desire.

Can anyone comment or advise on this please?I have a business rule that creates a request_event using this XML:<update_request_event><request_event><request_id>@request_id</request_id><event_type>XXXXXXXXXXXXX</event_type><request_sequence>@request_sequence</request_sequence><insert /></request_event></update_request_event> I also have another rule on the ‘Request Event Notification - Rule 07’ that sends a notification on that event. Here is the issue: If the rule that creates the REQUEST_EVENT fires off REQUEST_TEXT.TEXT_ID, then the REQUEST_EVENT is created as expected and the Notification Rule picks this up and send the Notification out, however field {{request_text.text}} is blank (Substitution map is set up) If the rule that creates the REQUEST_EVENT fires off REQUEST_TEXT.TEXT_LINE_CODE, then the REQUEST_EVENT is created in an identical manner and the Notification Rule picks this up and sends out the Notification a

I need to create a function for print a report for my task from mobile, its possible ?

how to create a layout for pdf for a report from mobile ?

Hi,From my understanding, there are two ways to add the “return travel” and record this transaction in reference to the task when a task is completed from the mobile:The "Report in" functionality involves inputting an estimated arrival date by considering the departure date and time, along with the duration of the trip. "Time" functionality: The technician initiates a "Return Travel" transaction by selecting the mobile return travel option. This transaction is completed when they select the stop travel option.In our case, in both scenarios, we receive failed transactions in IFS Cloud, and the information is not saved. Below are the "errors":Scenario 1 :  Scenario 2:  Do we need to configure some basic data for the mobile users?Are there any configurations for Return Travel that we’re not considering?Thanks Stefania & Eleazar​@SDN 

Hi Everyone,I have scenario where i need to run one of custom MPM during the load event of screen. is it possible to call the explicit BR during the screen load event of the Screen. Thanks in advance