Hi Team,
Could someone please guide how we can create task level escalation.
Like I am creating a task level escalation when the SLA is exceeded.
Any baseline Br I can use ?
Regards,
Pinmaya
Question
FSM-Escalation Creation
+5
+5If you are unable to find such functionality in the baseline environment, you can create a new custom process and define a new XML business rule to meet your requirements.
Chethana Dasanayaka
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