Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Dear Team,Can anyone tell me Is there any direct relationship for place and person.For Eg:We are note is created from task, the note will be copied to current task place note, through the sync rule need to get the place note if delivery method is batch - delta it has to be sync based on frequency but i am able to get the data to mobile once after mobile initialization done not able to get the data to mobile frequency based.

Hi Experts,There is a requirement to use ‘Batch’ operation to Delete all child records and insert new child records based on the provided information.I have used below code snippet to achieve the deletion part.Requirement: Delete all part needs which have task_id = 253--batch_d3bcb804-ee77-4921-9a45-761f98d32029Content-Type: multipart/mixed; boundary=changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621--changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621Content-Type: application/httpContent-Transfer-Encoding: binaryDELETE http://hagilk0/DEMOFSMServer6_4/odata/part_need HTTP/1.1Content-Type: application/jsonContent-ID: 1{ "task_id":"253"}--changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621----batch_d3bcb804-ee77-4921-9a45-761f98d32029This is the response that I have received by using the above code.--batchresponse_1e699066-e693-477a-b4fa-7bac247e6ea8Content-Type: multipart/mixed; boundary=changesetresponse_2702cf6f-cacf-492a-b213-6656d825b932--changesetresponse_2702cf6f-cacf-492a-b213-6656d825b932C

Hi Community,  With my team, we currently searching how to disable the “Saved searches” dropdown button in our REQUEST and TASK screen.  We thought we had to disable the dropdown button “SHOW” in UI designer with “Invisible” fonctionnality but the button is still visible… (We are in FSM6U16)  Have you a lead for us ? Thanks & Regards,Gauthier MENARD--BURGUN

Is there a way in IFS 9 to update the status of multiple work order postings in mass instead of having to do them one at a time? We have over 800 postings where the status needs to be changed to “Invoiceable.”  

Hi IFS Community, we have several ad-hoc reports built for us. When I check to the report wizard, some reports can be edited.(“Edit” window will be activated when the “Edit” link is clicked).Some reports cannot be edited.  Although the “Edit” link is active, but it doesn’t do anything when it is clicked. Is there any setup in the design time that can prevent the editing? Version: FSM6U13. Thanks in advance for your response. Best regards,~Juni 

Hello Everyone ,I match user and authorization about CRP and MRP calculations , but when user clicked MRP for site on navigator dialog pop up not showing.Anybody can help me please ?

Hi,Existing base reports can be modified in FSM?Appreciate the supportRegards,Murali   

I want to schedule a Business Rule explicitly from Monitor Schedule in FSM in a particular time on daily basis. Could you please guide how to achieve this?

Though the minimum quantity is defined as 5, Why there is no error when post a requisition and purchase order under 5?

Hello,I create a view with SQL, based on task table.I declare it in the custom metadata. with all the columns -is it mandatory?Now, I would like to insert data of the view in the task screen with UI designer.I made a relation in the “Child relation editor and “added a screen field from the view” Now, when I open a task i ‘ve got this message :Complete message in attachments.Did i forget a step? Thanks in advance for you help.    

Hi Experts, There is a requirement to get the current web client URL to perform LaunchBrowser operation in client script.Var link = “Current URL’?task.task_id=” +taskID; var taskID = getControlValue('task','task_id');if(taskID!='' && taskID!=null){ var link="Current URL?task.task_id="+taskID; launchBrowser(link);}else{ alert(getMessage('Error in Opening Tab','Information'));}Is there a way to achieve this using existing client script functions? Thanks,Hasara

On April 1, 2022, Bing Map disappeared and showed a message saying “Unable to connect to Server. Please try again later.”  on both our PROD and TEST 360 Workbench Advanced Mapping tab screen. See attached screenshot.The line routes and nodes for the service techs/drivers still show up on the screen but the map is gone. Could this be caused by Bing Geocode services URL is outdated on our config file, and hence the message “unable to connect”? Please help.. 

Hello all,We are trying to set up an outgoing message using XML Maps. In our message we want to have two namespaces, in different parts, like in the example above:Our configuration is shown below:However, if we try to add the namespace to the remaining map items, the fields don’t appear on the outgoing message. It seems that if we try to add the namespaces before the tag, it doesn’t work.Is there anyone who has faced similar issue before.Kind Regards, Bernardo Moura

When trying to grant access to a Operational type report to a functional role, I receive the following error: “The Fnd Projection does not exist”.  How does one correct this?

Hi,I read in a previous case about the feature “Fast Mode Synchronization”, which is released with FSM6 as an enhancement.My question is, where can I activate this feature? I cannot find anything in the documentation regarding this, other than in the FSM6ReleaseNotesCurrently using FSM6U13.

Hi,We are currently using the OOTB Attachment Screen in the mobile application (FSM6U13). I was wondering if there is any possibilities to edit these screens? I know that I can use the designer, but as far as I can see, there is limitations regarding what to edit. In particular, what I want to achieve, is to be able to see the file name of the file attached in the DebriefTaskAttachment Screen. When opening the JPEG-file attached, I can see the file name, but not in the overview. Is there any way to solve this?

Hello all,We are facing the below problem: We have the table “TASK” and the custom table “C_CARDPHONECOMPLETIONINFO”. They have the below parent relation. The problem is that in the mobile client, in the “Mobile Designer” screen we have selected “TASK” as our primary table, we are able to see the “TASK” fields, but we cannot see the “C_CARDPHONECOMPLETIONINFO” fields.So my questions is: Do you know if we are missing any step on this action?

We’re getting an error when trying to edit the Division column on a Resource in PSO. Message is “Conflicting changes were found when attempting to apply the update. Please review the updated data and try again.”Has anyone seen this before?

Scenario:Customer signature is obtained for a work order in the mobile app. The work order is then transferred back to IFS. How can the signature be viewed on the work order in IFS? There is a right click menu for customer signature in the work order in IFS but it is disabled for all of our work orders.  

We currently have a integration map to process incoming data from a middleware solution. When we call the ODATA endpoint '/perform_inbound_integration', and provide the information in the middleware terminology, it gets translated and processed correctly.We want to retrieve the information via ODATA via the same integration map, so also translated to the middleware terminology. How can we retrieve this mapped response? I am not looking to trigger an outbound perform, as this then should login to another endpoint, making things way more complex.For example:The integration map contains these mappings. We can POST to /perform_inbound_integration with this data"parameters": { "mapping_name": "our-odata-middleware-test", "xml_import": { "inbound": { "ticket": { "description": "test-ticket", "priority": "P1", "category": "outdoor", "created": "2022-01-18T12:26:19.000+0100", } } }}How can we GET from some ODATA endpoint and retrieve something like"ticket": { "description":

Guideline for indexing on the DB tables in FSM?

Hi, I would like to use the appointment booking on the partner portal.When It did for a SV (status open), i have a message. I think that a setting is missing, but which one ?on the server or on the backend ? What I set in the backend :1/ all nodes have appointment slot 2/ Customer centerAppointment slider ON and Appointment slot definedFor the action’s group defined for the customer, I have some resources into it.  3/  Appointment booking setup defined like belowAppointment Booking Setup - Action Group Condition and Node Condition should not be “Ignore…”and Use slots ON.4/  on chrome settings Go to Chrome settings -> Advanced -> Languages -> click on the 3 dot icon and select “Move to the top”Thanks for your supportRegards 

In Technician Portal, we want remove the global search, question mark icon and the list of status showing on clicking the name in the topmost of the page. Please find the image attached. Can anyone please suggest how we can remove the global search, question mark icon and the list of status showing on clicking the name in the topmost of the page using UI designer so that it reflects change only in technician portal?

A customer is having problems when using OIDC to access the FSM Web Client. The customer has checked their SSO environment and believes it to be correct. However, we are getting a 403 error when trying to use OIDC.From outside their  network, I can get to the FSM web client landing page: If I use FSM authentication, I can log in OK: However, if I select “Use OIDC Login” on the landing page, I briefly see the redirect to the Microsoft page: before being bounced back to the root page of the server with a 403 error: Does anyone have ideas/suggestions as to what might be wrong or how to troubleshoot this further?Steve

Hi Team,How to load the search page in Request and Task without data for all the users by default in Web Client?Appreciate your support.