Skip to main content
Question

Mobile Application Login Issue

  • January 25, 2022
  • 6 replies
  • 227 views
P
Do Gooder (Partner)
Forum|alt.badge.img+2
  • prem
  • Do Gooder (Partner)

Hi,

I have installed Mobile Application on my office laptop after doing all the required system related prerequisites changes  like certificate installation, Enabling Developer Mode in system settings etc.
I am able to install Mobile application successfully. But while logging into mobile application I am getting below error.
Error: A116: Invalid User Name/Password pair. Please try again.
I have already checked the Person records prerequisites setting. all the required fields for Person like Employee, Mobile Users, Person to Place relations , Password Expire, Active etc. looks fine. But, still not able to login.
Please help me out resolving the Mobile application login issue.

Regards,
Prem

This topic has been closed for replies.

6 replies

Lee Pinchbeck
Ultimate Hero
Forum|alt.badge.img+24
  • Lee Pinchbeck
  • Ultimate Hero
  • January 25, 2022

Hi @prem,

It may be useful to see a screenshot of the person record setup for this user and the device tab on the same record.

Do any other mobile users allow login for this environment?

Kind regards,

Lee Pinchbeck

Currently reading: The Way of Kings - Brandon Sanderson
P
Do Gooder (Partner)
Forum|alt.badge.img+2
  • prem
  • Author
  • Do Gooder (Partner)
  • January 25, 2022

Hi Lee,

Thanks for quick reply!!!

Please find the person record set up attached. Attachment also shows the screenshot of mobile(device) tab though it does not have any record.

I tried couple of users but getting same error.

 

Regards,

Prem

1 Attachments
Lee Pinchbeck
Ultimate Hero
Forum|alt.badge.img+24
  • Lee Pinchbeck
  • Ultimate Hero
  • January 25, 2022

Hi @prem,

You have the license type as NAMED rather than MOBILE. Are you able to try a user with the MOBILE type license to see if this then comes through?

Currently reading: The Way of Kings - Brandon Sanderson
P
Do Gooder (Partner)
Forum|alt.badge.img+2
  • prem
  • Author
  • Do Gooder (Partner)
  • January 26, 2022

@Lee Pinchbeck 

Even after changing the License type to ‘MOBILE’ , I am getting same error.

Atheeq Maharoof
Superhero (Employee)
Forum|alt.badge.img+12
  • Atheeq Maharoof
  • Superhero (Employee)
  • January 31, 2022

Hi @prem ,

Can you try to login with the ADMIN or STUDIO users ? 

Best Regards,
Atheeq

H
Hero (Employee)
Forum|alt.badge.img+13
  • Hasara Dinu
  • Hero (Employee)
  • May 19, 2022

Hi @prem,

 

Please refer the below thread for your information.

 

Mobile logs stopped working | IFS Community

 

Thanks,

Hasara

Terms & ConditionsCookie settingsAccessibility statement