Hi,
I’m getting the below error when accepting an appointment offer from PSO in FSM:
I think the problem may be when FSM tries to create a time_commit record for the task. I’ve set the PRIMARY response code (as I believe this is the one used when creating a time_commit in FSM after accepting an appointment offer) to have a calendar id:
Note that this customer has renamed response code to SLA Profile. I suspect it is down to missing config or a business rule but it’s hard to pin down exactly what. Understanding how the baseline works might help.
Thanks,
Tom
