Contact Centre (CE)

Hi, I cannot create a case in the Customer Engagement Center;https://support.ifsworld.com/ifscec/(S(vkmejx1bryukwio40ddf04ao))/CasePage.aspx?ReturnUrl=%2fifscec%2fCasePage.aspx%3f_ga%3d2.109232133.1685598635.1610385686-1322131572.1568713326&_ga=2.109232133.1685598635.1610385686-1322131572.1568713326#It says in the top right-hand corner “Today is a not a working day”When will it be operational again?Thank you

Does anyone know where I can get Sales Contract Management Lobby used by Rick Hamill?   Hate to recreate the wheels when they are already done. Thanks!!!

Has anyone got any experience integrating Five9 Contact Centre (cloud) with IFS Cloud please?

The content of each topic has been blocked by coloured sheets. Not sure what caused that. Is that something related to the community licence?

Hi,We are currently utilizing IFS Application 10, update 10.Could you please provide me with the latest update date for this version? Do we anticipate needing to upgrade this version during 2024?

Hello,Is there an option in IFS to mark material (items) as bulk goods?Greetings August

I’m trying to find the best way for my team to find the next available address id no. on a Customer when adding a new address. My team, needs to be able to add addresses to a customer in a timely manner.  On the Customer screen, we need to determine the next available address no (number or id) quickly.  When the customer has numerous addresses, we have to scroll through them all and then sometimes “show more” is required.  If the customer has many, many addresses, we may have to scroll and click “show more” multiple times.  Is there a way to see the next available address id without having to scroll through.  There is no option in this part of the customer address screen to change the number of lines that displays. In the Customer Order Screen, we can click on the Delivery Address, then click find and we’re able to sort the columns. This is a much better experience than in the Customer Screen.  I’m not sure why it’s not available in both areas.   

Hi,Do you have any idea how to add translations for (Call center basic data) Categories’ descriptions?Many thanks,Piotr

Hi Just tried to change my password on IFS.COM/LOGIN by getting a password reset email and I get a message “Invalid Username or User has not been approved. Please type your IFS username correctly and try again”. I am a valid user with real live helpd desk calls and I gues sthat I have been locked out because I am late in changing my password. Please advise. John.

I'm experiencing a lot of delay in responses from IFS regarding needed patches. We are trying for a while to get IFS vulnerabilities fixed without success. Anyone with same experience? 

Hello everyone! Can someone please help me how to close multiple cases at once instead of doing it manually for each case?

Hello, I newly register https://support.ifsworld.com/ifscecI can see old support cases our company had earlier, but new support case icon is not available to log a new issue. Any reason?Chathuramga

Hello,How can I send an email in IFS other than using an email event action? Can this be done in workflows?Thanks,Bryan

hello guys ,i have a custom java code to execute, the result should be consumed in an IFS workflow ,how can i attach the java code to the workFlow using “TransactionalDelegate”?Where to create the new class and how to import the “TransactionalDelegate” ?  thanks for ur support

when I want to log in to the customer portal on the IFS site, I get an error message with different browsers. Also a reset of the password is no longer possible.What am I doing wrong?  

I have created a Custom Event for Email. I need the system to send the mail after few minutes from trigger point. Is there any possibility to do that? 

I have fresh instance of FSM release 6 update 20 installed, I was able to create FSM provider to access that instance via CE6, however none of the FSM tables are available via CE. Provider is created using FSM account with admin privileges and access to all tables. Is there anything else that need to be enabled to allow CE to access FSM metadata? On top of missing tables , there are also some MPM methods that are missing (using OData provider), method I need to test is perform_get_solutionsex and it cannot be accessed from CE, while other solution related methods i.e perform_use_solution is available.

Hi,In Cloud, how can I enter address details like address1, address 2, State , Zip code etc. after I created an address id, there is no place to add related details?When I click address Edit it just show me the country only?   Thank You,Kasun

Is it possible to apply the contact centre to Apps 10 as well, or is it only appicable if you are running Cloud?

I have an IVR script that performs some data fetching from the user, then uses the ‘add to queue’ element. I’m looking to change how the queue functions (what messages play and add a request for input) once a caller is added to it. The documentation mentions that the standard queue can be configured in the contact centre unit voice settings, however the only seemingly relevant options I can see are about courtesy messages, no way to set what plays. The inbound number type is currently set to IVR.  Hopefully I’m not making some wrong assumptions on what I can do, any help appreciated.Thanks.

Is there a way of passing parameters from a standard app to a template?The studio documentation describes how we can use template public resources to allow standard apps to subscribe to template apps topics. Is there a way for the Standard app to perform this type function?

Why am I unable to see data in the wallboard that I have created in CE6 Studio?  I have followed the tutorials and examples provided but am still unable to see anything.

We know how to get the data into a report but how do we write customer calculations based on the data we have pulled from the global action sets and then manipulate it to form specific variables such as counts and percentages?An example would be: If a customer queue time is >1 and agent active time for the specific call = 0 (or Null) then add one to an int variable called “Abandoned”.  We would then want to report on the above variable “Abandoned” and use it in further calculations to work out SLA. 

Hi, Can we add a custom field to access a hyperlink on the new case assistant screen? 

I’ve been looking at updating the Lead stating from any status to Qualified – I’ve setup a button which invokes a SetQualified command as shown below…you can see I’m passing the LeadId:   …but when I try to use this in the application, I get the following error: