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278 Topics

RobMagruderLantronixDo Gooder (Customer)

asked in Support & Services FAQs and Help

Is it a bad idea to grant IFSCONNECT access to sites?

Is it a bad idea to grant IFSCONNECT access to sites? Are the any negative consequences?

945

1 year ago

AfifaDo Gooder (Employee)

posted in Support & Services FAQs and Help

PSO release process

IFS recommends customers to stay evergreen and upgrade to the latest version to enjoy the latest improvements and any new enhancements. With regards to PSO, any software defects will only be corrected in the latest version released (e.g. PSO 6.x) via the service updates(e.g. PSO 6.x.x.x). No defects will be corrected as hot fixes in older versions.

340

1 year ago

JukkaJSidekick (Customer)

asked in Forum FAQs & Help

A heads up! Community contents are visible to public internet

Just a heads up post for all to acknowledge that the Community Solution Area discussions, the topics, the individual posts, the personal details of members and message histories and many documents are all viewable in public internet without the need to log in. Logging in gives you the possibility to post and have access to some additional content.The ones seeking ways for cyber attacks, the competitors, the sellers all can have valuable content from here.Especially important to acknowledge this when sharing certain details about yourself and the companies you work with. They are open for all to see.My expectation would be that all the content would require a log in and the registration woul have a saparate verification to identify and prevent fake identities and accounts. Of course the openness has advantages too and several big players like Microsoft and Oracle have similar open communities too where yu can read without a registration or login. There is also strong analogy to web-for

692

1 year ago

mobileappdevelopmentnycDo Gooder

asked in Forum FAQs & Help

Has anyone worked with cloud computing consultants recently

Has anyone worked with cloud computing consultants recently? What criteria did you use to select them, and were you satisfied with the services they provided for your cloud migration or optimization project . Cloud Computing Consultants are seasoned experts who play a pivotal role in guiding organizations through the complexities of cloud technology. With their extensive knowledge of cloud platforms, these consultants help businesses make informed decisions, optimize resources, and enhance security. They specialize in areas such as cloud strategy development, cost management, and compliance. The invaluable support and insights provided by cloud computing consultants empower businesses to harness the full potential of the cloud, enabling them to stay competitive, agile, and secure in today's digital landscape."

440

1 year ago

MillsenDo Gooder

asked in Support & Services FAQs and Help

Splitting activities

Hi!I was redirected here with following Question:“I tried working with split and interrupt activity and found some interesting behavior. If I don't have implicit breaks defined in the shift, the process behaves correctly, the original long activity will be divided and the urgent activity will be scheduled. However, if there is an implicit break in the shift, then the original activity is not split and the urgent activity is not planned at all.Could you please advise me what I need to set so that it splits even with an implicit break?PSO StandaloneThanks for help! “In attachments I am sending saved schedule, please and thank you for Help!

270

1 year ago

robynalexkiraDo Gooder (Customer)

asked in Forum FAQs & Help

doc manage

Hi, I am trying to find a screen on IFS that will show me which documents (attachments) are not checked in or not approved/released. Is there a screen to show properties of all attachments to IFS? Or all attachments on customer orders etc? Thanks

353

1 year ago

DanielKDo Gooder (Customer)

asked in Forum FAQs & Help

Project Time Registration

Hi,our project team has a problem with time reporting in a project. There is no problem to add work time on the 'Day' tab, but on the 'Week' tab the system does not allow to add time. I have given all permissions. I also have the same message on the IFSAPP user. Reporting work time on the 'Week' tab would be much faster. Now we have Update 17.Please help.RegardsDaniel

550

1 year ago

KKSloane

asked in Support & Services FAQs and Help

IFS Academy: cannot fast forward or rewind

Hi, I’m going through the IFS Cloud Essentials training and I cannot fast forward or rewind. I’ve tried it in Chrome and in Edge. Even once I’ve finished a course and it’s marked as “Complete”, if I want to watch it again, I have to watch the entire thing. I’m sure you can understand why this is hampering my ability to learn. Thoughts?

461

1 year ago

JonWosterSidekick (Customer)

asked in Support & Services FAQs and Help

How to reset password for new customer portal?

I got this notification below, but it seems to take me to links that work for resetting the password for the old portal. Is there a link for resetting the password for the new customer portal?

340

1 year ago

KristenGastaldoSuperhero

published in Forum FAQs & Help

Getting Started in the IFS Community for Customers

New to the community? Check out this presentation on how to join, create new topics, and get involved. This presentation is specifically for our customers and mentions areas of content that are not available to the general community, but restricted to customers (but may be available to partners and employees as well). Please ask any questions you might have in the comments section. If you have any issues, please email community@ifs.com.

144811

1 year ago

VivekNRSidekick (Partner)

asked in Support & Services FAQs and Help

IFS Cloud 22R2 SU7 - ifsapp-odata pod is in ERROR state

Hi All,ifsapp-odata pod was in ERROR state and the other new ifsapp-odata pod also was recreated on its own but the old pod not deleted/dropped automatically, we encountered multiple issue in application for example "Reports (PDFs) are not loading/ previewing for the user". when we deleted the error ifsapp-odata pod and restarted the new ifsapp-odata pod then the system came back to normal. Getting error in ifsapp-odata podStatus: FailedReason: EvictedMessage: Pod ephemeral local storage usage exceeds the total limit of containers 1G. Kindly guide us, it will be highly appriciated.Regards,Vivek NR.

2794

1 year ago

reitzben11Do Gooder (Customer)

asked in Forum FAQs & Help

Create Count Report screen - List button for Warehouse field

I am trying to provide access to our users to be able to select the List… button in the Create Count Report screen. As of now it shows as greyed out when the cursor is inside the Warehouse field. How might I be able to grant permission for this button to be used? I can’t seem to locate it in the Presentation Objects by Component tab for the permission set I am trying to grant it to. I am not sure how to find what the name might even be to search for it. Photo included below with the button highlighted.Thanks in advance!

300

1 year ago

CoRoberRiDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Academy - issues logging in

I should have an account at IFS Academy but cannot login. When utilizing the password resetting tool, it is not sending any emails back to indicate a reset. There is information on who should be contacted (academy@ifs.com), but limited action taken, if any. I have contacted academy for a week now with no resolution. Each time I send an email, Academy indicates they have put a ticket in and in 48 hours all should be resolved. A week later, and no resolution has been achieved. Perhaps there is something on my end that is wrong?

290

1 year ago

MilIrfanBDo Gooder (Customer)

asked in Support & Services FAQs and Help

Issue while loginto IFS Academy

hi can any one guide me what could be the problem as when i am trying to log into my IFS Academy account and it says Invalid password and when try to Reset it or click on forgot my Password then it shows following error:

1272

1 year ago

NECIWAKURASidekick (Partner)

asked in Support & Services FAQs and Help

What is the description of "5-Routine" in the Global Support Policy?

I have been asked by our client to explain the Global Suppport Policy and am preparing to do so.The description of priority level "5-Routine" on page 5 states "Issues not covered by the item", but I don't understand the description.What exactly do you mean by "items"? Best Regards,Hiroki Iwakura

120

1 year ago

jouri.klapdoorDo Gooder (Customer)

asked in Support & Services FAQs and Help

Page layout

Hello All, see picture below, I am nt able to adjust the pages to see the one that is in the back.Is there anyone who knows how to solve this?

353

1 year ago

sutotoSidekick (Partner)

asked in Support & Services FAQs and Help

Acceptance Sampling Rejected But All Result Within Specification

I found some cases where inspection results are within specification, but acceptance sampling status is rejected. Shouldn't it be accepted as all results are within specification? Anyone can tell me why? Thanks

300

1 year ago

JKELINDAJIGDo Gooder (Customer)

asked in Support & Services FAQs and Help

Copy favorites to another user

Does anyone know if it is possible to copy favorites (links to forms and search questions) from one user account to another?

1062

1 year ago

Maria HolmenDo Gooder (Customer)

asked in Forum FAQs & Help

Weblogic license

Hi,Can anyone tell me what a Weblogic license is? We have been running IFS APP 10 for three years and haven’t heard aboute it before.

400

1 year ago

MatthewSidekick (Customer)

posted in Support & Services FAQs and Help

Unacceptable File Formats

HTML, TRC, XML So far when attaching supporting, often requested, files to IFS Service Centre Support portal I have to waste my time converting the above to something that can be attached.Yet again the Support function is failing in its Moment of Service. Does anyone else get frustrated by this? Many thanks, Matthew

1 year ago

Maturankan KrishnamohanDo Gooder (Employee)

asked in Support & Services FAQs and Help

IFS Academy - Enabling Developer Mode Requires Elevation

I have enrolled to the Aurena Native Development - IFS Cloud (Virtual Blended Course). I’m using a demo environment to do the development trainings but I’m stuck at a point where I’m not able to install the UWP application on my machine due to the "the requested operation requires elevation” issue when trying to enable the developer mode.I would appreciate any clarifications on this please @IFS Academy.

210

1 year ago

randi.toftingDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Service Portal - Error Message "Page not found"

Hi,I am trying to logon to the IFS Service Portal https://support.ifs.com/csmI have already registered via the IFS Customer Portal.When I logon to the IFS Service Portal the top menu included my name appear, but under the top menu I get the following message: Sorry, the page you requested was not found. (see attached picture)Any idea what I have to do?

733

1 year ago

MatthewSidekick (Customer)

asked in Support & Services FAQs and Help

Access LCS Data

Hi,I have noticed that with access to the Service Centre I can no longer access LCS data.Is this possible to re-enable?The data there is invaluable to speeding up resolutions of case that IFS Support are looking at.

23411

1 year ago

KristenGastaldoSuperhero

posted in Announcements

Community Issue: Topic creation is delayed.

Insided is investigating an issue in the community: Topic creating is delayed. Refreshing the page may result in duplicate posts. We will update you as the issue is investigated and resolved.

222

1 year ago

GGNPHOHWALDDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Portal reset password after expiration : Try again after some time

I try to access IFS Portal but my password has expired.I followed the procedure to reset the passwordbut I cannot log in as this message appears: Try again after some time or contact your help deskCould you please tell me what to do?

1122

1 year ago

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