About the Community

MatthewSidekick (Customer)

asked in Support & Services FAQs and Help

Hi,I have noticed that with access to the Service Centre I can no longer access LCS data.Is this possible to re-enable?The data there is invaluable to speeding up resolutions of case that IFS Support are looking at.

28211

2 years ago

KristenGastaldoSuperhero

posted in Announcements

Community Issue: Topic creation is delayed.

Insided is investigating an issue in the community: Topic creating is delayed. Refreshing the page may result in duplicate posts. We will update you as the issue is investigated and resolved.

252

2 years ago

GGNPHOHWALDDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Portal reset password after expiration : Try again after some time

I try to access IFS Portal but my password has expired.I followed the procedure to reset the passwordbut I cannot log in as this message appears: Try again after some time or contact your help deskCould you please tell me what to do?

1392

2 years ago

BrandowSidekick (Customer)

asked in Support & Services FAQs and Help

IFS Learning Resources

Is there a place to learn more information on IFS besides the Academy and Help Pages? The Academy seems lacking in basic how to use while the help pages are vague. They don’t show examples or basic tutorials. Thanks!

115812

2 years ago

NPIALEXLODo Gooder (Customer)

asked in Support & Services FAQs and Help

New IFS portal maximum number of contacts

Hello : Is it possible to have more than 4 contacts in an IFS service portal?

361

2 years ago

schumacher777Do Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Academy - videos play, then pause and fail to finish...

I got all signed up and figured out which courses I wanted to go through, but when viewing them, they will play about 70% complete, then fail to finish. I thought maybe it was a Chrome issue, so I logged into IFS Academy in Microsoft Edge and still behaved the same way.Has anyone had this experience? Thanks, Michael

1394

2 years ago

TimeArthurDo Gooder (Customer)

asked in Forum FAQs & Help

Where can I find the latest IFS Success Menu Card?

Success Units (SUNs) are a unit of measure based on level of effort, and not hours, that allows IFS to assign value to specific actions taken in support of a customer’s requests.

3192

2 years ago

SteveTreagustDo Gooder (Employee)

asked in Announcements

We would like to hear from you about the Roadmap

We would like to hear from you about the RoadmapWe have recently published the Spring 2023 Roadmap and would welcome your feedback on itWe are proud of our roadmap but also keen to make sure we continuously improve it to meet the ever changing needs of the people that need it the most...YOU! In order to do that I have a brief question below that I would welcome your time to answer and if you want to tell us more then please use the comments to do so.We are particularly interested in 3 aspects;How do you (or would you like to) use the roadmap? What are the benefits you gain from accomplishing this? What would you like to see in the roadmap that is not currently there?

1691

2 years ago

BLLBrucemoSidekick (Customer)

asked in Support & Services FAQs and Help

IFS Internal Support

I am currently running the support desk for our IFS Apps 9 application, servicing over 350 full license users. Am struggling a bit to keep up with demand for usual service items, permission sets, user amendments, general functionality questions alongside a backlog of change requests (Some large, some not so big) alongside Projects, and a potential upgrade. I also have a number of integrations that always require supportI have an analyst, and a developer who helps from time to time but is dedicated to the business. We have a small technical team that look after the on-prem servers, but thats about it. What size teams are typical for similar businesses? We use the HR with health and safety, SFWB, Finance, Service, Relationship Management, Supply chain to mention a few along with a fair amount of config. We have a small pot of funds to support configurations that are out of my knowledge base and some functional support. Its a fair amount, and I am approaching the business leads for more

1345

2 years ago

NECIWAKURASidekick (Partner)

asked in Support & Services FAQs and Help

How can I check the Gold Support Term update history?

When the Gold Support Terms or Global Support Policy are updated, we, the 1st line, must inform our customers with support service contracts of the changes.Global Support Policy has a update date in the document so we can check if it has been updated or not.However, Gold Support Terms has no such date and the only way to find out is to check the difference. To begin with, does IFS change the Gold Support Terms from time to time?If so, I would like to be able to confirrm the date and content of any updates. Best Regards,

702

2 years ago

fmakumiDo Gooder (Customer)

asked in Support & Services FAQs and Help

IEE single user unable to login

Environment:IEE, IFSv10 UPD 11 Enabled single sign-on via ADFS securityProblem:Windows security pops up when user tried to connect through SSO (Sign in as current user) as shown below User can log in when they type username and password, however, User gets kicked off sporadically and the system locks them out completely. It unlocks after 5-10 min or more and they are then able to connect only by typing in username and password and not through current user link shown aboveChecks/Tests done:Checked user configuration on both IFS and Active Directory account Requested user to close IFS and all other applications before changing password Confirmed no sessions on FND_CLIENT_LOGON_TAB before requesting user to retry connection, which still failed, but after awhile let the user connect. User was provided a different PC to rule out if it was machine related issueNote: The timeouts ae irregular. User had no issues until a week ago. User says no change occurred from their end. Other users are ok

1592

2 years ago

SiddiqDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS support (IT SM Services ) in KSA

Hi , I need your recommendation for a partner /vendor to provide IFS SLA support for 1 year in KSA Jeddah . Please share your opinion in the thread or whatapp +966555230144 . Thanks

491

2 years ago

bdoucetteSuperhero (Customer)

asked in Forum FAQs & Help

What are some suggested IFS Community courses to take that involve IFS Cloud development?

Hello,What are some IFS Academy courses that are beneficial to take for someone that is looking to get into IFS development/maintenance? I would ideally like to start using the IFS Developer Studio but I’m not 100% sure which courses are worth the price tag that can provide a basic tutorial to help build a skillset out.Thanks,Bryan

2292

2 years ago

MELutherSidekick (Partner)

asked in Support & Services FAQs and Help

Cannot log out of ServiceNow

Starting last week, I am unable to log out of ServiceNow: https://support.ifs.com/csmI would like to log out of my main account to login under a customer’s account.I get the following message when I click my name then select “Logout” Error details:Activity ID: c37eb43c-90a8-431b-3b07-0080010000e3 Error time: Tue, 18 Apr 2023 18:44:08 GMT Cookie: enabled User agent string: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36

1973

2 years ago

sivajDo Gooder

asked in Forum FAQs & Help

Raise an Incident with IFS

We found a bug in IFS Cloud and needs to report the same with IFS.Who needs to raise an Incident for the same with IFS i.e Customer or Partner?Thanks in advance.

2391

2 years ago

SAARIDo Gooder (Customer)

asked in Support & Services FAQs and Help

Old IFS Cases

Why there is no old / closed cases in New Service Center?

583

2 years ago

IniNaadiJSidekick (Partner)

asked in Support & Services FAQs and Help

IFS Academy- Practitioner exams

Hi All, Please let me know your inputs for these concerns.1)When I try to do my certified practitioner exam from Google chrome I'm unable to login to ifs academy have to change the password. 2) Unable to view the questions of the 1st attempt.

5951

2 years ago

vincent.larregleDo Gooder (Customer)

asked in Support & Services FAQs and Help

Service Center cases search

Hello,The service center portal allows searching for cases based on specific criteria: However, since the data presented on the portal shows very limited attributes of cases, it is not possible to take advantage of such fancy search options. Does someone know how to use this effectively?

1611

2 years ago

NECIWAKURASidekick (Partner)

asked in Support & Services FAQs and Help

Please tell us abount Global Support Policy.

Please tell us more about the contents of Global Support Policy.Q1. For customers using IFS Cloud, if they exit “Continuous Support” without updating RU, 　will they be migrated to “Restricted Support”? Or will it no longer be supported?Q2. In ”Severity Level Definitions”(P5), what exactly is the definition of Urgency 1 through 3?Q3. In ”Error Correction Delivery Policy”(P6), the following is described. “a single patch will only be delivered for the current Update -2 or later.” 　Does this mean, for example, that if the latest Update is 18, single patch corresponding to Update 16 will be provided?Q4. In “Glossary of Terms” (P9), does “Current Release” mean IFS Applications10 including all the latest Updates and single patches?Q5. Please tell me what exactly you mean by the following statements in “Current Release”. “other currently supported Releases as designated by IFS in the then current IFS Support Policy.”Best Regards,

1362

2 years ago

HSELEWUSidekick (Customer)

asked in Support & Services FAQs and Help

How to undo a solved mark in community or deleting my question?

Hi all, I’ve accidently marked a answer as solved, although it doesn’t work, can you tell me how to undo it or delete my question?I can’t even edit it anymore… Regards,Lena

913

2 years ago

Le1ghSidekick (Customer)

posted in Forum FAQs & Help

IFS Users in APAC Region ?

Hello IFS User Community,I am a member of an IFS Implementation project team, located in the UK, currently gearing up for our UK go-live.Following the UK go-live, the implementation project team then move onwards to our global IFS roll-out, implementing IFS across my organisation, with next step being IFS implementation across Australia and Singapore.In preparation for the implementation of IFS in the APAC region, are there any APAC-based IFS users on this User Community ? My intent of this question is simply to extend my working knowledge of global companies / organisations currently using IFS (outside of my current, albeit limited, knowledge of the UK IFS user base).Very many thanks in advance.

1363

2 years ago

BrianGHero (Customer)

asked in Support & Services FAQs and Help

IFS Support link broken on Customer Portal?

I was set up with my IFS customer account and logged into the Customer Portal (https://portal.ifsworld.com/portal/) the next day. Initially, the IFS Support link was completely broken, opening to void(0);. Sometime later it began working with a direct click opening the Support Portal (https://support.ifs.com/csm ). I suspect there may have been a delayed permissions issue. However, trying to right-click to “Open link in a new tab” fails. I’m using latest Chrome. Is this intentional behavior?

1154

2 years ago

Mugdha.NaikDo Gooder (Customer)

asked in Support & Services FAQs and Help

Need help in finding impact of log4j Vulnerabilities

Could someone please confirm if IFS version 10 is impacted by following log4j Vulnerabilities?We are using Oracle version 19.3.0.CVE-2019-17571CVE-2020-9488CVE-2021-4104CVE-2022-23302CVE-2022-23305CVE-2022-23307 Refer https://logging.apache.org/log4j/1.2/ Thanks

1501

2 years ago

TerryHDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Support System

I tried to set up my IFS Support password but every password is telling me that: The password does not meet the password policy requirements. Please check the mentioned 'Password Complexity Requirements'. I used the policy requirements, but it keeps being rejected. Who can I contact about this?

1331

2 years ago

KristenGastaldoSuperhero

published in Announcements

Best of 2022

The community has continued to grow this year, due to your steadfast contributions and company. This year we had:We added 5229 new members, slightly more than the 4800 that joined last year, bringing us to just over 15k members. Our new members are a mix of new customers and partners, starting out with IFS, and current employees and partners who are just discovering the community. Please continue to tell your coworkers about the community, as we know we haven’t reached everyone who uses IFS in their day-to-day work!All these metrics represent individuals; people who have contributed - asking, reading, responding, and collaborating. We’d like to recognize a few of these people, as our: Best All Around: When you look at the points in the community - which you earn by posting replies, receiving likes, and having people mark your replies as best answer, our top 3 are @Phil Seifert , @Mathias Dahl , and @ShawnBerk . Phil has the most likes received and also a high number of best answer. Mat

37351

2 years ago

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