Service (Touch Apps, MWO, MRO)

Getting the error when updating the change password field for the person record.Error :Row(Person, was changed after it was selected. reselect and try again.Am able to update rest of the fields in the person record. So am not able to change the password for any person. 

Hello  When the address field is printed out in excel, it moves to the next line. You can fix this error with existing code.replace(t.address ,chr(13)|| chr(10),'' ) '' )  The address field contains ASCII code. Chr (13) || He was doing it with the chr (10) CODE. You can fix this problem with the Replace command. 

PSO Administrator permission has been disabled?Default Administrator account for which permission has been disabled by mistake. So how to retrieve it back.Because of disable we are not able to access all the function. 

Hi,How do I enable adding of Primary Key/Child Key on custom tabs that have been created? You can see from my screenshot that the “+” icon is not available when I create the custom tab.   

Hi all, I’m looking for PPT slides for IFS Touch? Thanks.  

I need to change the DDLB values when i click on a new button. Based on a header attribute I want to  populate a tab listview column(combo box) with certain types of data relevant to the header attribute. I tried client scripting but I couldn’t see and methods that allows me to do it.  Any suggestions?

I want to change value of duration field in the schedule board from Minute to Days how it can be possible ?

Scheduled process not running ?We have configured the scheduled process in a new environment. But the scheduled process is not running . The same schedule process in running in other environments.Kindly need your support to resolve the issue. 

Which parameter need to checked for user account validity in PSO?My PSO user account is getting disable automatically after few days. How to set the user account active always or where do i need to check the validity(no of days) of the user in PSO.

What is difference between lobby in ifs 9 and ifs 10 v.Could we create dual axis line chart into lobby.If yes,Please let me know ,how

Hi all. I anyone using Handling Units and DESADV EDI? We need to configure a Packing Instruction that has a pallet/base and a cover/lid (with multiple smaller handling units stacked in between). We have added the lid as an Accessory in the Packing Instruction but it does not show up in the DESADV. How should we incorporate it? As a handling unit level along with the base? Are Handling Unit Accessories for internal use only? Thanks in advance. Ged P.

I am being told that IFS Contract module does not produce a credit when equipment is removed from coverage during a contract billing term and that I need to manually calculate the credit due the customer.  Can anyone advise if this is accurate?  I find it very hard to believe that a Field Service Contract billing system does not have the functionality to generate a prorated credit for inventory dynamics in a service environment. 

Hallo You can attach a document in easy way. I’m looking for a list of invalid characters in the filename. So we know it what is allowd.Windows not allowd the character above.Is there any restriction in IFS App 10 Update 8? Best Regards,André

In FSM6.5 installation, where the installation log files will be stored during on- Premise Installation? I need the path where the installed log files will be stored during the on-premise installation.

Hi, I have access to the IPC Document section in Aurena - this is not configured in my environment. Is there IFS recordings on how to do the configuration?Academy Training?Knowledge in the group? Please let me know. ThxIlona

Is it possible to add text to the service report (Work Report) in the Mobile Work Order touch app? Is it possible to add my company logo?

Looking to create a business rule when a request is deleted. Deleting the request also deletes the associated request event data so once it is gone i cannot retrieve it.i attempted to make a rule that activates both before and after delete but none have been successful

Can anyone tell me how the picklist shipment creation's consolidation works with the Shipment Grouping Rules? 

Has anyone seen this Exception before? System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.

Upon scheduling a database task I found the parameter “Check Executing” just above the Start Date, marked with yellow in the picture below. Usually when activating a scheduled task I check the check box “Active” and then consider when to start the schedule (start date). But I found that the parameter “Check Executing” is checked for some scheduled tasks and unchecked for some. In the documentation I can’t find any information about the mentioned check box. Can someone please explain what the parameter does and recommend whether to have it checked or unchecked?   

Hello,We have created a custom MPM and calling using a perform action. On calling the same, an error is thrown saying“Manager Instance Creation Failed : Invalid Component Name Provided”For perform, we have defined proper namespace , component name and Method Name.In web.config we have added following line under <applicationextension><CustomManagerNamespace>**namespace**.***classname**<.CustomManagerNamespace> Any help would be much appreciated !!! Regards,Sachin 

Is there a reason why the MWO app does not give a notification that a work order has been assigned or unassigned without being on the application itself. Notifications have been turned on within the settings of the iphone but this does not seem to work. It is only once you open the MWO app that you receive a new work order notification,

I have enabled sync trace for my mobile user with database viewer on and I'm using mWorkOrder 3.14 in Apps9 on an iPad. How can i view that local db from an apple device? I am familiar with Android and windows but i can't seem to figure out how to see it from an iOS device.  Also, does anyone here know the logic IFS uses to generate a device id? Thanks

Is it possible to approve and release one document directly from the “attachments/documens” panel  in Apps-8 without going in the document revision window ? The idea is to drag and drop a document (for example on customer order window) on which we have an approval template automatically triggered and allow the user to approve the document from the same window (customer order) .And same requirement for creating a new revision of one existing document already attached to any LU without going on the document revision window but directly from the window on which it is attached.

I have recently been asked to report on historical Work Orders resulting in Work Centre down time. I am vaguely aware that Work Orders or Serial Objects can be linked to Work Centres but would like some guidance if someone is willing.I need to understand if, how and what should be considered if either objects or work orders are linked to a shop floor work centre.Whilst we use the shop floor work bench we do not use any of the scheduling or capacity planning tools for Shop Orders.Many thanks,Matt