Service (Touch Apps, MWO, MRO)

Which parameter need to checked for user account validity in PSO?My PSO user account is getting disable automatically after few days. How to set the user account active always or where do i need to check the validity(no of days) of the user in PSO.

What is difference between lobby in ifs 9 and ifs 10 v.Could we create dual axis line chart into lobby.If yes,Please let me know ,how

Hi all. I anyone using Handling Units and DESADV EDI? We need to configure a Packing Instruction that has a pallet/base and a cover/lid (with multiple smaller handling units stacked in between). We have added the lid as an Accessory in the Packing Instruction but it does not show up in the DESADV. How should we incorporate it? As a handling unit level along with the base? Are Handling Unit Accessories for internal use only? Thanks in advance. Ged P.

I am being told that IFS Contract module does not produce a credit when equipment is removed from coverage during a contract billing term and that I need to manually calculate the credit due the customer.  Can anyone advise if this is accurate?  I find it very hard to believe that a Field Service Contract billing system does not have the functionality to generate a prorated credit for inventory dynamics in a service environment. 

Hallo You can attach a document in easy way. I’m looking for a list of invalid characters in the filename. So we know it what is allowd.Windows not allowd the character above.Is there any restriction in IFS App 10 Update 8? Best Regards,André

In FSM6.5 installation, where the installation log files will be stored during on- Premise Installation? I need the path where the installed log files will be stored during the on-premise installation.

Hi, I have access to the IPC Document section in Aurena - this is not configured in my environment. Is there IFS recordings on how to do the configuration?Academy Training?Knowledge in the group? Please let me know. ThxIlona

Is it possible to add text to the service report (Work Report) in the Mobile Work Order touch app? Is it possible to add my company logo?

Looking to create a business rule when a request is deleted. Deleting the request also deletes the associated request event data so once it is gone i cannot retrieve it.i attempted to make a rule that activates both before and after delete but none have been successful

Can anyone tell me how the picklist shipment creation's consolidation works with the Shipment Grouping Rules? 

Has anyone seen this Exception before? System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.

Upon scheduling a database task I found the parameter “Check Executing” just above the Start Date, marked with yellow in the picture below. Usually when activating a scheduled task I check the check box “Active” and then consider when to start the schedule (start date). But I found that the parameter “Check Executing” is checked for some scheduled tasks and unchecked for some. In the documentation I can’t find any information about the mentioned check box. Can someone please explain what the parameter does and recommend whether to have it checked or unchecked?   

Hello,We have created a custom MPM and calling using a perform action. On calling the same, an error is thrown saying“Manager Instance Creation Failed : Invalid Component Name Provided”For perform, we have defined proper namespace , component name and Method Name.In web.config we have added following line under <applicationextension><CustomManagerNamespace>**namespace**.***classname**<.CustomManagerNamespace> Any help would be much appreciated !!! Regards,Sachin 

Is there a reason why the MWO app does not give a notification that a work order has been assigned or unassigned without being on the application itself. Notifications have been turned on within the settings of the iphone but this does not seem to work. It is only once you open the MWO app that you receive a new work order notification,

I have enabled sync trace for my mobile user with database viewer on and I'm using mWorkOrder 3.14 in Apps9 on an iPad. How can i view that local db from an apple device? I am familiar with Android and windows but i can't seem to figure out how to see it from an iOS device.  Also, does anyone here know the logic IFS uses to generate a device id? Thanks

Is it possible to approve and release one document directly from the “attachments/documens” panel  in Apps-8 without going in the document revision window ? The idea is to drag and drop a document (for example on customer order window) on which we have an approval template automatically triggered and allow the user to approve the document from the same window (customer order) .And same requirement for creating a new revision of one existing document already attached to any LU without going on the document revision window but directly from the window on which it is attached.

I have recently been asked to report on historical Work Orders resulting in Work Centre down time. I am vaguely aware that Work Orders or Serial Objects can be linked to Work Centres but would like some guidance if someone is willing.I need to understand if, how and what should be considered if either objects or work orders are linked to a shop floor work centre.Whilst we use the shop floor work bench we do not use any of the scheduling or capacity planning tools for Shop Orders.Many thanks,Matt

Hi , What are the Prerequisite required for Touch APp Installation on windows server with IFS 8.

We have a single occurrence where a transfer to a Customer order, of the Work order (with 6 posting lines) has created 6 separate Customer orders. We have never had this occur previously. We are high used of Work orders, with multiple Posting linesAll lines have been posted on the same day,Any heads up would be useful Thank you in advnace/ash 

On the Tech Portal, I am using the ‘Mass Update’ button on the Task list screen to update tasks in bulk.  The issue I have is not being able to ‘save’ the changes to this list.  I have tried saving changes via the client script attached to the button, and also via a ‘Save’ button on that screen, nothing works.  Anyone know why? or have an example of how to use the ‘Mass Update’ button feature?Just to confirm, this is on the Task List (Search results) screen in the Tech Portal, not the Task detail screen which shows the details of the one selected task.

Hi,With a Report Rule I want to put the name of the Customer on the name of the PDF report Customer Order Confirmation.  So that instead of a random number, the CO Confirmation has the Customer’s name.It worked for the Purchase Order, with the Suppliers name, but I don’t know how to get the name of the Customer. This is what I have so far:   CO Confirmation - [&Cust_Ord_Customer_API.Get_Name('[@CUSTOMER_NO]')]What do I need to change?  And also a second question, For our own administration I want to mail Project Invoice to the Current User by using a Report Rule.Only thing is, I can’t select ‘USER_EMAIL’ from the Xpath.How can I select the right Email Address matching the Email Address of the Current User? We are on APP10 Update 7. Kind regards,  Simon

Hi, using APPs10 UPD8,does anyone know if there is a way to schedule a task to send the transactions from mobile to IFS when a user turn on the internet connection in device?E.g.: today works like this:after finishing the wo offline, I need to open the app and click on “sync monitor” to send the transactions when the device has internet.The customer wants a way to schedule this process.Tks

Customer is on FSM6 u6 on the Azure Cloud.   They are trying to get an invoice to attach to an email notification.The notification will go out but the attachment (invoice pdf) is not attached.  It did work in 5.7 but something must have changed that is not documented.  

We run multiple inter-company sites where we buy/sell spares for ServiceSo, i have a Work order with 3 material lines, convert to PO and can use the P/O change order to update the order lines.However…I now need to add 2 additional material lines to this P/O via the change order. All good so far.When the P/O is receipted, only the 3 original lines are posted back to the work order, and not the 2 additional lines.Currently, we have to raise another Requisition to transfer to a P/O.Any idea how the change order line can be posted back to the work order, without a new requisition? Thank you in advance/ash 

I was wondering if it would be possible to add a stacked bar chart to an ad-hoc or custom report?Here is an example of a chart I would like to add to a ad-hoc or custom report.