Service (Touch Apps, MWO, MRO)

We are in IFS 10 update 22. We are working in the IEE client but I am working on setting up some in Aurnea as well. I am running into an issue with updating the actual object ID on work tasks. We have two companies and three sites. My company 20 has two sites - 210 and 215. I am trying to update the Actual object ID to a serial object out in the field once we figure out which one it is. IEE does not let me update the Actual Object Site at all - or search for the other site. My work order site is even 215, but it will not allow me to update. Work task with site 215 reported object 210. Both are company 20.Search for site 215 actual objectsNo results foundThis is the serial object that does exist at 215 that we would want to report as the actual object the work was done on. Aurena looks like it would let me but continues to say the equipment object doesn’t exists although it does. This is the same environment as the picture above showing the serial object does exist.Aurena allows me to u

Hello Community,I am looking to use the Request Work Task screen in IFS Cloud because I am trying to get data transferred to MWO. When I go to create a new request, I am unable to select any Request Scope.  Is there somewhere this needs to be setup first or a different screen I should accessing to get to this page? I am just looking to get data setup so that it can be seen in MWO. I have gone through the Demystified PDF but haven’t found a clear set of instructions. Thanks, 

Hey everyone, We have come across an issue where whenever we attempt to add an attachment to the work task via selecting the file in the file explorer the app crashes. This happens to both android and windows (and likely ios, but I am not able to test).Whenever the attachment is added by using the pc/phone camera the crash does not happen and the image is successfully attached.Tried looking at Logs, mobile logs, failed transactions, transactions, sync traces but none of them have any mention of what could have caused the crash. The ifs cloud version is 24r1 and I have already tried reinstalling IFS MWO Service app to ensure I’m on the latest version.Any ideas on what could cause this?After clicking open the application crashes.

Hi Experts,I wanted to setup contacts so that they appear in mobile client (under main menu ‘Contacts’). I am trying to figure out the behavior of application parameter CONTACT_LIST_TYPE which has 3 values (service organization, Company and Site).If I refer to help docs it says(for option ‘Service organization’) I should have a contact list in service organization, but I could not find such list in service organizations or in its delivery units? (can it be the access group? I tried but not). In this test I got few contacts synced, but cannot figure out a particular pattern (all my resources are in one resource group and that resource group is a primary resource group. All of them are connected to same service organization and same site)Then I check option ‘company’, I get some contacts synced (different to above test) to the device, but none of them register in company as contacts (not even in addresses). If I use option ‘Site’, I did not get any contacts synced.Can someone explain thi

Dear Community,We are currently using IFS 9 and have encountered an issue with the MRP (Material Requirements Planning) system regarding the visibility of semi-finished products. We have semi-finished products, such as PCB boards, that are repaired by our repair department. These products are then frozen in inaccessible locations to prevent them from being picked for production. As a planner, I do not want to see these incompatible pieces in my planning view, but I would like the MRP system to recognize them as available inventory. This is to avoid generating unnecessary demand and the need to order additional components for these products. I have created a new Availability Control ID “FROZEN(BLOCKED)” and set it as Nettable. However, the issue with making it Nettable is that these items are still visible to the planner, which I want to avoid.  We need a solution that allows the MRP system to see these semi-finished products as available inventory without generating additional demand.

 We have customer Apex Clean Energy that requires setting up multiple companies and sites for windfarms, battery farms, etc. They are very much in need of being able to mass load a lot of functional objects into an equipment structure along with technical attributes, about 4 times per year. Curious if you or your team have any “tools” or suggested methods that could facilitate. The are not implementing “Service Objects”, only Functional and perhaps Serial Objects.The customer has tried using DMM and thought about using FNDMIG to do this frequent load but the customer has determined that both those methods are not efficient or are labor intensive.What other options have you developed to fulfill the needs of migrating the object, attributes and object structures from an external source?  A workflow? Perhaps a standalone integration program to accomplish these tasks?Thank you in advance! 

 Can somebody tell me how I can enable this tick box for this app? It is read-only, even when logged into IFS as Admin. I am using Enterprise Edition Apps 10.Thank you. 

Can Mobile work order user see NCR in MWO?I have created a work task and attached a NCR in to a work task step.When the task is transferred to Mobile, can technician see the connected NCR in MWO. Do we need to setup any object connection setup in cloud? I cannot find any documentation around NCR visibility on MWO.I'm using IFS MWO for Maintenance. 

We have recently moved to cloud and our maintenance dept used to rely on the Journal on the Prepare Work Order (in Aurena 10 and in IEE) to show them who did what on a work order. This said, we cannot find the Journal button now. Did IFS get rid of this or move it to another screen? Please see my screenshot below. We are on IFS Cloud 24R1 SU5. Aurena Apps 10 Cloud (Journal not available in selector) 

There is a recurring error for synchronizations with MWO related to Mobile Resource Groups (due to time out).Error message- Error when synchronizing entity: MobileResourceGroup - Request has been aborted or timed out - ORA-01013: user requested cancel of current operation What could be the reason and how can we resolve this issue?

Hi All,I have introduced a new custom tile to IFS MWO Service via a modification.I would like to position this tile as the last tile of the page but I cannot.Tried with sortorder = 9 and sortorder = 15 but looks like FW does not care about sortorder in the Navigator entry and it positions the tile as fifth tile.Any thoughts on how to change this tile position?

Hi everyone,Is it possible to create a hierarchy in Request Contracts?In the Service and Maintenance module you can create a Service line linked to another Service line: However, I haven’t found anything similar in Service Management module.Thanks in advance.Irene

Hi,  "IFS Notify Me" requires frequent re-login prompts (typically every 2-3 hours). Is it possible to stay logged in to IFS Notify Me by adjusting certain parameters? Thanks! Best regards,Feng

Hello, So I want to create a workflow which does come verification and then sends a stream message so that the user can check the message here:Does anybody know what is the IFS Rest API that i need to call or if i need to make some configurations to then call the method that will send the notification? And if i need to configure some URL so the message can be sent? With best Regards,Francisco Lopes

Hello everyone,When a pool activity is accepted in MWO, a new window opens where the MWO user can specify the date and time. However, our customer would prefer that the previously planned start date, as entered in IFS Cloud, is displayed automatically, so the user doesn't have to input it manually.Is this technically possible?We tried adding new fields using the Page Designer, but these fields don't appear in the selection list, so we can't add them. Thank you!

I have created a new custom action as shown below in EngApp-Cust.fragment file as shown below: while implementing the action in both file .offline file and .plsvc file then only i am getting this below error.And implemented the action in both .offline file and .plsvc file as shown belowwhen i try to implement in only .offline file then it works fine without error.but for my requirement i need to implement in both .offline file and .plsvc file.Can you please suggest me how to go forward.@Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala @kathlk @navod 

Hi,I am testing the Service Management (IFS Cloud R24.1.5) module and I have created a Pickup Task related to a Request Task. When I try to execute the Pickup Task in MWO (after assigning and send to mobile), this error is displayed: However, I have a remote warehouse with a location for the resource I am using in MWO.Any idea?Thanks,Irene

Hi all,Are there ways to connect with customers when technician is in a work. Such as updating the status of the work task with a customer, sending a message to a customer. Other than contacting via a phone.Let me know any possible ways. I heard about contacting via MS Team. Like to know are there any other ways. Thanks in advance.

I have an automated process to create Serials From Inventory after a shop order is complete. Sometimes when there is a mistake in the shop order we need to unreceive it but it requires me to Remove the Serial from Manage Serial Structure. I get this error when using Aurena but I do not get an error when using IEE. Any insights?  

Hi everyone,I am testing the Service Management in Cloud (R24.1.5) and I have created notes to see in MWO. However, although they are apparently syncronised to mobile, they are not displayed in MWO. I am able to see the Service Notes per Task but not the service notes for the whole Request.Any idea?Thanks in advance.Regards,Irene

In IFS Apps 10, we have made Page Designer modifications to MaintEngApp (for Mobile Work Order) and associated them with a specific context in order to map them to a user group. Now we are looking for a way to duplicate these changes, but associate them with a different context/group. What would happen if we placed these in an Application Configuration Package, exported them to XML, then modified the XML, changing the context values (SCOPE_ID), then import the ACP back into the same environment? 

Hi All,I’m encountering the following error when trying to log in to the customer use place environment via the Scan It app:"An error has occurred. There is no active application version for [ScanIt]."All the necessary Wadaco client settings have been correctly configured, and the required permissions are granted for my user. Additionally, I have downloaded the latest version of the IFS Scan It app from the App Store.I’d appreciate it if you could provide a resolution or guidance to resolve this issue.  

Hi everyone,I have an issue on MWO when I try to handle purchases, here are my screenshots :My Supplier for purchase part, with the receive case “Receive into inventory”. It’s a stock part.I create a maintenance PO :When I try to receive the PO from MWO, I can’t choose the receive location :After that, when I receive the part, the Receipt says that the part has been received into Arrival The problem is :My part isn’t in inventory I can’t issue it on my WT Thanks

I have created an OCT that associates the equipment image with newly created tasks.This works well, and the assignment list in MWO shows the image.For some tasks I would like to replace/override the inherited image with another one to let the user distinguish between normal jobs and component replacements. Is there a way to remove/un-associate the inherited image? When I upload an additional one, MWO still shows the inherited, not sure if it picks the first one based on creation.

We are on 24R1SU5 and we are primarily using Trip Tracker to submit expenses. We have noticed an issue in that when an expense is confirmed in the app, it is not confirmed in IFS. Has anyone else had this issue and if so, was there anything you could do to remedy it? I’ve tried running the sync job on the phone with no luck. Any help is appreciated.