On IFS Cloud 23R1.8, the IFS MWO Service app (24.8.1292.0) on Android devices will stop/pause initialization when the screen is locked. The initialization does pick up where it left off once the screen is unlocked. Is there a way to allow the initialization process to continue when the screen is locked?
Question
IFS MWO initialization stops when screen is locked
+16Do you see this behaviour repeated every time you lock/unlock the device?
Can you share your device model, amount of RAM and Android OS version please?
In addition, I’d be curious to see what the device logs show. I’ll share my e-mail address over a PM, could send me the Device Logs please? (available via the Settings menu > Send Device Logs)
Thanks,
Rukmal
+9Do you see this behaviour repeated every time you lock/unlock the device?
Can you share your device model, amount of RAM and Android OS version please?
In addition, I’d be curious to see what the device logs show. I’ll share my e-mail address over a PM, could send me the Device Logs please? (available via the Settings menu > Send Device Logs)
Thanks,
Rukmal
Hi,
Phone
Product: Galaxy S24, Model: SM-S921B/DS
Android version: 15
MWO version: 25.81577.0
Tab
Product: Galaxy Tab Active 4 Pro 5G Model: SM-T636B
Android version: 14
MWO version: 25.81577.0
IFS Cloud details
Application service update: 23.2.14
Framework service update: 23.2.20
IFS Cloud Web version: 23.2.20.20250702114640.0
IFS OData provider version: 23.2.20.20250707092535.0
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