IFS Solutions

Could you please advise on how to add/map a logical printer from the client machine so that it can be recognized by IFS Cloud during report printing?I have already installed the IFS Aurena Agent and verified the setup according to the IFS documentation, but the client machine still cannot detect the logical printer.

In IFS cloud, how do u control the display of a number, example 3,000.00, show the commas in the correct positions across all forms?

Hi,In the ESM solution, when setting up a PM Action, we can default a resource for the work list.  Is this possible in the Request based service management solution? As I can only find a field to add the Resource Group to the standard tasks. But would like to default the resource to the specified object ID as how it is for a PM action.  If not, is this part of the road map? Thanks! 

Hi Community In all of our companies, the following property under the company details is null.  That means, when the multi company employee confirms the time, the Project Manager need not approve for cost accounting right? But only for 2 companies it works as expected. For the rest, the PM needs to approve. How come the behavior is different for 2 companies only? Is there another setting that I am missing here? This is 24.1.9Thanks,Asela  

Hi,I have a scenario in MCPR transactions where both the employee company and customer company time reportings should be automatically approved.When the property code NOAPROCON in Company Details is set to false, the employee company transactions are automatically approved. However, this does not seem to apply to the customer company transactions.Is there any missing functionality or additional configuration required to enable automatic approval for the customer company as well?Regards,Rasfe

Hello. We have a situation where: We have an existing CUPOA (CUPOA 28) for $614,430   We created the mixed payment below:    The mixed payment was cancelled.  Below is the voucher that was created. So what seems to have happened after the cancellation is a new CUPOA  (CUPOA 31) was created. So now we have two CUPOAs:  CUPOA 28 for 614,430 and CUPOA 31 for 574,853.70 .  Would somebody be able to explain why a new CUPOA (CUPOA 31) was created? Also, is there a way to reverse and get rid of CUPOA 31, as it should be not in our books.  Any help on this would be appreciated. 

Hi Team,I have created a Customer Hierarchy, and I am trying to associate a Rebate Agreement to the Customer Hierarchy. Once, I check the box for “Use Hierarchy” and then enter my “Hierarchy - ID”, it is presenting me with a warning pop-up message regarding Assortments.Why is this? I am not planning to use Assortments, and the Agreement Type I selected is “Use Sales Part Rebate Group”.    Best Regards,Alex

Hello,I was wondering if anyone had any ideas on why some users in my company are having to use their MFA multiple times a day.We are on IFS Cloud 24r2.Through the Login Events, I can see one of the users impacted had 3 separate CODE_TO_TOKEN events in a span of 4 hours.We use Entra Entra SSO. It is hit or miss on users so far, and the only thing that I am seeing that could be an issue is these users use Google Chrome (instead of Edge that I use and have no problems).Has anyone faced this issue before? Or does anyone have any ideas on what might be causing this?

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Hello,When deactivating a code in the system, there is currently no warning indicating whether the code is still being used in the background. As a result, I have to manually check multiple screens one by one to verify its usage.To improve efficiency and prevent potential errors, I kindly request support for either implementing a warning system that notifies users if the code is actively in use, or providing a shortcut that displays all related usage points.The main areas I currently have to check manually are:Work orders screen (whether there are any open work orders) Production structure (whether the parent item has any open work orders) Sales order lines (whether there are ongoing orders) Purchase order lines (whether there are any open purchase requests) Stock status (whether there is available stock in the system)Automating these checks within the system would help prevent user errors and significantly improve operational efficiency.Thank you in advance for your support.Best regar

I can't add a part to Project/Misc Part with Required Quantity of zero. But after adding a part, I can change to Zero. Is this a bug? I prefer to have the option to add parts with zero Required Quantity, at the initial stage of the project planning and later add the correct Required Quantities so at that point supplies will be created based on the correct Required Quantities. 

Has anyone set up a Tax template for Singapore F5 report? Would you be willing to share your set up please for reference?

Has anyone come across this situation? Non-stock Purchase req raised with four lines.  Change the sort order of the lines (either by accident or design...)   Convert Req to PO and PO line numbers reversed… We’re on 24R1 SU16.ThanksLinda

Hi all, On the Shop Floor Workbench, parts are received for which an SSCC code must be created. The Create SSCC option is available in the Approve Operation screen, but it is currently turned off by default. I would like to know how this can be set to default as enabled.Kind regards, Willem

Hi      I try run script “.\installer.cmd --values C:\ifsroot\config\ifscloud-values.yaml --values C:\ifsroot\deliveries\buildhome\solutionset.yaml” and when finish i found error as below. [Thu Aug 08 13:36:41 ICT 2024] - INFO: Remote deployment: Parameter logFileLocation added (C:\ifsroot\logs\ifscloudinstaller)[Thu Aug 08 13:36:42 ICT 2024] - INFO: Remote deployment: Configuration file found and is added (C:\ifsroot\config\ifscloud-values.yaml)[Thu Aug 08 13:36:42 ICT 2024] - INFO: Remote deployment: Solution set file found and is added (C:\ifsroot\deliveries\buildhome\ifsinstaller\solutionset.yaml)[Thu Aug 08 13:36:42 ICT 2024] - INFO: Installer version: 24.1.1[Thu Aug 08 13:36:42 ICT 2024] - INFO: Java: build 11.0.2+9[Thu Aug 08 13:36:42 ICT 2024] - INFO: k8s (client): v1.28.3[Thu Aug 08 13:36:43 ICT 2024] - INFO: k8s cluster: https://172.28.19.130:16443[Thu Aug 08 13:36:43 ICT 2024] - INFO: k8s (server): v1.28.3[Thu Aug 08 13:36:43 ICT 2024] - INFO: helm: v3.13.3[Thu Aug 08 13:36:

Is it possible to send a POST request using Postman or another tool via a REST API, and also have the same transaction captured as an Application Message in IFS Cloud?For example, if I create a new Inventory Part using a REST API POST request, can that request (or its details) be logged as an Application Message, so that it records information related to the payload for tracking or auditing purposes?

When we go into the Change order line 2 has been cancelled but it has been linked to Activities and when we try to update the Purchase order we get this message. We have tried lots of options to cancel the change order but it’s just stuck.We just want to cancel the change order and Cancel the 2nd line on the purchase order 

New to IFS and trying to use IFS Connect in IFSCloud.I am trying to bring in an XML file for Incoming Customer Orders (OrdersStruct) but it fails with the message "Error while de-serializing contents". I am using the transformer IFS_XML_TO_JSON_GENERIC. Is it possible to bring in XML files or does IFS Connect only support inbound JSON files?

We are using the job cost management setup for employees and need to manually run the Calculate job cost per company daily , unlike other calcuations in IFS this one does not have the option to create a schedule from the user interface. I was trying to create a new database task schedule however I dont see any name to call using Calculate, job or cost .  Does anybody has created something like this?  

Hi, we are working on upgrading from Apps10 update 20 to 25R2.  We have been building some basic data in Apps10 aurena to import into Cloud but we use IEE in production.  While in Aurena, I can successfully create a call center case but after selecting the dummy customer we use for call center, the callers didn’t come up in the LOV, it only showed my name.   The list used to be retrieved from the  support agreement, customer contacts table and I maintain that as people come and go.   In Aurena, it looks like you have to add the CC contacts on the customer itself, is that right?  As soon as I added a user directly on the customer, then her name appeared as selectable in the new case assistant.  Thanks,Mary

Hi everyone,In IFS Cloud, our customer exports BOC (Bank of China) payment files as UTF-8 by default. But the bank requires ANSI (likely GBK or similar) for direct upload — otherwise, they must manually convert in Notepad each time.Is there a simple way to:Set the default encoding to ANSI/GBK in External File Template or Payment setup? Or make it configurable without heavy customization?Changing the template encoding setting doesn't seem to affect client export. Any quick config, parameter, or best practice for this (especially for Chinese banks)?Thanks for any tips!

If a 3rd party system send a request message(POST) to IFS with following Json format: {    "origin": {        "postal_code": "75001",        "country_code": "US"    },    "destination": {        "postal_code": "60007",        "country_code": "US"    }}IFS Restful API supports Json format based on OData protocol. JSON property names need to have underscores removed and use PascalCase (uppercase first letter), is my understanding correct? If yes, it means the request message should be like below format.{    "Origin": {        "PostalCode": "75001",        "CountryCode": "US"    },    "Destination": {        "PostalCode": "60007",        "CountryCode": "US"    }}My question is how can we support such format which posted by 3rd party sevice? Is there any settings can achieve this in IFS Connect? Thank you! 

Community, I build a quick report under my user id and have it scheduled to send to my emial daily.  System does work as expected, but the excel file sent does not have contents. There is no problem running the quick report interactively. 

Hi Together,In Case we have tardy shop orders (need date in the past).Is there a way for those shop orders to be automatically scheduled forward from the earliest possible start date?What is the standard behavior here?Kind regards 

Hi,Electronic invoicing and electronic reporting will gradually become mandatory in France from September 2026.How does IFS plan to address these new legal requirements?In particular for electronic reporting which will require providing different invoice statuses during its lifecycle.What is the strategy? IFS 10 update, French localization package update, other solution?Thank you