IFS Solutions

Unable to change the status from "Release to Work started" for work tasks in service management .Facing a error like “In sufficient Priveleges” .What is a solution for this ?Can someone suggest a steps for this?Screenshot:- 

Hi All,I couldn’t find any documentation explaining this great new addition with 23R2. There are a couple of slides in “IFS Cloud 23R2 - Whats New in Asset Management,” which I have added below.But that doesn’t explain the process flow or the integration.I found two community posts that also only provide very little info.IFS integration for Document Signing | IFS CommunityIFS Cloud 23R2 - new component IFSAPP Docman ESign | IFS CommunityCan someone provide some tips or direct me to the relevant documentation link to make this E-Sign functionality work?Thank you.

We use labor rate dilution for one of our companies.  The process only works when the week ends on a Saturday because I have to run by process for an entire week.  I was wondering if anyone out there uses labor rate dilution and what do you do when the month does not end on a Saturday.  Thanks everyone!

Hello,Recently we have issue with one error constantly flashing after user login into ifscloud application:As seen on above screenshot, it’s tying to load chat version information, but it cannot proceed. I’ve tried to investigate this issue and found that it’s trying to get data from http endpoint:/main/ifsapplications/web/server/chat/versionAfter trying to load it with browser or curl tool. it is throwing 502 error...Further investigation has lead me into flow where request is getting thru ifsapp-proxy container which is trying to redirect it into ifsapp-chat service:2026-06-25T09:30:06.896462402Z stderr F 2026/06/25 09:30:06 [error] 51#51: *3270919 ifsapp-chat.namespace.svc.cluster.local could not be resolved (3: Host not found)The thing is, we do not have any kubernetes svc called ifsapp-chat, there isn’t even deployment, statefulset or daemonset called like this. Searching thru community forums and other pages wasn’t succesfull… How can we disable loading chat version? Is it even p

I am trying to setup a workflow to call a 3rd level nested internal IFS API. This is not possible to do with the standard IFS API Task, so I am trying to call it using the REST API Task.However, I run into some issues where trying to setup the authentication results in a 500 error when it tries to authenticate. Additionally, manually inputting the Bearer token (whether it’s in the header or the authentication feature) also results in a 500 error.These exact same API calls work perfectly in postman and other external API calls work in workflow. Does anyone know a solution to this? Thanks

Hi Team, I am facing a issue with the vpn download option in the build studio for all the customers Did something changed from the LEC portal? or a bug? NOTE: I raised a case with IFS and its pending but just want to check if someone else is facing the same issue. I was able to get the zip file from IFS team  and today i encountered the same issue in other customer build place and verified and confirmed its throughout the LEC portal issue where it doesnt allow to download the VPN Regards,Rakesh

 Hi,I am trying to make a non editable field in assistant window. I want to change the attribute for the field “User Warehouse” in the manual issue assistant.  I don’t find this assistant window in the page designer. I tried to follow explanation given in another topic (link below) but that doesn’t work because I don’t find the right URL to write.How Make Field In Assistant Window MandatoryHow and where can I find the page corresponding to the “manual issue” assistant ?Regards.

As per the official IFS Cloud documentation, the Report Excel Plugin has been deprecated since 21R1. However, it continues to function in the latest 25R2 environments. We would appreciate clarification from IFS R&D regarding the roadmap for this plugin, including whether there are plans for its removal and the recommended long-term approach for customers.We have significant business requirements to export standard order reports to Excel. In IFS Applications 10, this was achieved using Quick Reports based on RPT tables. Since report data is no longer stored in RPT tables in IFS Cloud, our available options are:Excel Plugin Business Reporter Quick ReportsFor complex reports, such as Received Not Yet Invoiced, Business Reporter and Quick Reports cannot easily reproduce the standard report output. The Excel Plugin currently appears to be the only practical solution for preserving the standard report layout and functionality.Could you please advise on the future of the Excel Plugin and

Hi All,What is the normal process if a configuration needs changing on a customer order line where a pegged purchase order exists?Is it to cancel the line, recreate, then add the new requisition to the existing Purchase Order, or is there a way the configuration can be changed on the customer order line and replicated on the connected purchase order line?Cheers,Jamie

Hi ExpertsOne of our oil and gas clients is currently working exclusively with functional objects, without any serial objects in their system. However, they’re now interested in converting some of these objects into serial objects while preserving all past transactions linked to them. I’d like your expert feedback on the approach we're considering for this request and to know if any of these options should be reconsidered. We’re looking at around 40 objects, all of which include measurement details, PM actions, and WOs, but no financial transactions. Here are my proposed options:Create manual serial objects: Reuse the same functional object ID and migrate historical transactions from functional objects via DR script. Scripted Conversion: Develop a script to directly convert functional objects to serial objects (uncertain about feasibility). Migration Script: Use a comprehensive migration script to transfer data (though I feel this could be more complex than the above options, given the

 Our centralized invoicing / e-invoicing is handled by 3rd party software.Some of the invoices are Rejected and we are having trouble correcting them because we are unable to “Undo Customer Order Delivery” where the supply code is “Service Order”.  We can’t complete the invoice because the CI (e-invoice) software uses an API call to approve the invoice and the invoice cannot be manually approve from within IFS.  So the invoice remains in limbo. Please see screenshot and fault message below.  The ideal solution for Crown would be to cancel the preliminary invoice tied to the e-invoice, undo the delivery and cancel the customer order so that we can go back to the service request and make the necessary corrections. Are any provisions being made to permit “Undo Customer Order Delivery” where the supply code is set to service order in future releases of IFS?  We are on version 24R2. As an unsustainable work around, we are cancelling the preliminary invoice, updating the invoice customer on

Hi everyone,I work at a chemical manufacturing company, and we're in the middle of migrating from IFS Applications V8 to IFS Cloud. One of the points is how to handle manufacturing execution on the shop floor, with a particular focus on assisted weighing.Assisted weighing is critical in our process: the operator needs step-by-step guidance when dosing each component, with real-time weight capture straight from the scale, per-component tolerance validation, blocking when the value falls outside the range, and lot and location binding at each weighing to ensure traceability. The core question is how much of this IFS Cloud covers natively and what's left over.I'd like to understand how those of you already in production solved this kind of scenario. Did you rely on IFS Cloud's native Shop Order and Manufacturing capabilities? Did you adopt a market MES integrated with IFS? Or did you end up building something in-house? And how did the scale integration turn out?Any practical experience wo

Could anyone offer any suggestions as to why the CUPOA and second CR transactions don’t appear to be included in the Customer Analysis ageing?  I’ve tried re-calculating Credit Analysis but it didn’t make any difference.   Any suggestions gratefully received! ThanksLinda24.1.16

Hello, Could someone please explain how Customer Schedule Reconciliation using Delivery Note is supposed to work please?I've tried several scenarios but I still can't understand the expected behavior.For example, I made two deliveries:Delivery Note X Delivery Note YMy customer then sends a new schedule containing Delivery Note X only because they have not yet received Delivery Note Y.From my understanding, when I run the reconciliation process, the system should adjust the received schedule based on Delivery Note Y (which has already been delivered but not yet acknowledged by the customer). However, nothing happens. Even the 'Reconciled Qty Due' field remains empty after I run the reconciliation.Am I misunderstanding how the Delivery Note reconciliation works? Could someone explain the expected behavior and under which conditions the schedule quantities are actually adjusted?Any explanation or example would be greatly appreciatedThank you, Lina

I have granted the projection called ShopOrderWorkInProgressReportHandling to a user and it is fully granted but I’m getting this error when I try to run it. Any suggestions?   Error Log:General:Referrer Policy: "same-origin"Remote Address: "10.10.0.100"Request Method: "POST"Request URL: "https://%/main/ifsapplications/projection/v1/ShopOrderWorkInProgressReportHandling.svc/GetReportResultKey?odata-debug=json"Status Code: "500 Internal Server Error"Request Headers::authority: "%":method: "POST":path: "/main/ifsapplications/projection/v1/ShopOrderWorkInProgressReportHandling.svc/GetReportResultKey?odata-debug=json":scheme: "https"accept: "application/json;odata.metadata=full;IEEE754Compatible=true"accept-encoding: "gzip, deflate, br, zstd"accept-language: "en-US,en;q=0.5"content-length: "54"content-type: "application/json;IEEE754Compatible=true"cookie: "ifs-sticky=1736777157.95.93.102589|bc34a4e144be5fda06b28214231c3674; XSRF-TOKEN=ac57db55-8b14-4f51-a4ff-95b0c72349df; JSESSIONID=0000JY

Hi Guys,Most IFS oriented by Company and site but when we talk about IFS CRM, it is only take COMPANY in consideration. Take BUSINESS OPPORTUNITY for example, right now we created a custom field SITE to deal with the situation, maybe is our understanding that is not good. Can anybody clarify why this?IFS Version: 25R2 SU5Thanks, Gianni Neves

In IFS Cloud 26R1, a prospect has raised a question regarding Resource Allocation on Work Tasks.The proposed process is as follows:Work Tasks are generated from a Preventive Maintenance (PM) Action (potentially hundreds of Work Tasks). Resource Requirements are defined in the PM Action Template by Trade (e.g. Electrician, Mechanical Fitter, Instrument Technician). Named Resources for the Trade then need to be allocated to the generated Work Tasks based on the required Trade and available capacity.Assuming that PSO (Planning and Scheduling Optimization) is not included in the solutionWhich screen / function in IFS can be used to ensure that named Resources can be easily allocated to work tasks and also not be over utilised ?  (without having to drill into each Work Task.)(example : Work Tasks require an Electrician for 60 hours in this week - how can this be allocated to Mr.X who only works for 40 hours in the week - the maximum capacity of 40 hours should be visible when allocating wor

Can someone point me to the location of the 24R2 Data Migration Manager Project Template file?

I have a list of questions, and for each question there are 2 answers:  either “Yes” or “Suspend Survey”.  If at any point the user chooses suspend survey, I want to go to sub-survey 202.  However in our current desktop version 6.35 it does not allow me to go to a sub-survey without completing all of the main survey first.Also, I tried checking ‘follow up’, but there doesn’t appear to be any way for me to configure a follow up action.

Hello,In my workflow, I am trying to delete an entity from AgreementSalesPartDealSet.However, I am encountering an issue with the date field:The Camunda attribute ValidFromDate has a type of DATE, but the provided value does not match that type.I am pretty sure I did something wrong, even though I followed the documentation.https://docs.ifs.com/techdocs/25r2/040_tailoring/500_business_process_automation/080_workflow_examples/#date_exampleWhat did you think of it, and where did I make a mistake? Workflow annex:Activity Script Task: set VariablesActivity IFS API: DELETE AgreementSalesPartDeal 

Hi,I’m receiving the following error when releasing a customer order. As I checked, all the structures and the revisions are in the buildable stage.  What could be the reason for this?I’m using APP9  Regards,Tharaka Nawarathna

Hello,A while ago we’ve noticed an error when logging into IFS Cloud. It’s stating that chat version couldn’t be loaded, as seen on screen below:I’ve tried to investigate where could be the root cause of this and why it is occuring everytime user is logging in. The first thing is that ifs application is sending GET HTTP request to endpoint:/main/ifsapplications/web/server/chat/versionBut, when I tried manually open it in browser or with curl, it is giving 502 Http Error. After further investigating I found that request is getting thru ifsapp-proxy container which is trying to find kubernetes service called “ifsapp-chat”:2026-06-25T09:30:06.896462402Z stderr F 2026/06/25 09:30:06 [error] 51#51: *3270919 ifsapp-chat.namespace.svc.cluster.local could not be resolved (3: Host not found)The thing is we do not have any svc like this, we don’t even have any deployment, statefulset or daemonset called ifsapp-chat. The whole cluster have been reinstalled multiple times in recent time, but i do

Hey, Here’s the situation, wondering if anyone has any insight that could help ?: I have a Single Step Assistant based on a Structure (not a Virtual), with a Single OK CommandThis Assistant is made of Groups that contains fields based on the Structure Attribute, and also a List which is based on an Entity and is Using a Function to get populated with some parameters present in the Structure.  My Process command in the Assistant basically takes one of the values in the structure and populates/refreshes all other fields, including OrderNo, ReleaseNo, SequenceNo. Once executed populated, this allows the List element to properly get populated with the data I have my button also do a RefreshDb instruction , like this:  Here’s the problem: Everything works fine at first, the list populates based on the parameters.However, when I hit the button again, if anything in one of the fields in the list has changed, it does NOT update client side. The call is made to the server (seen with the IFS Dev

In Doucument Revision we have added a custom field for ‘Contract Date’. This date field works a little different than standard field ‘Letter Date’ - the date has to be set, which requiers an additional click:Any ideas on how to avoid this extra ‘Set’, so the field works the same way as ‘Letter Date’: 

Totals (like Invoice ID Total, Planned Date Total and Supplier Total) and Grand Total are missing when creating the pdf for Payment Proposals in Cloud 25R2. In Cloud 24R2 the totals are shown as below. Have we missed any parameters settings or other basic data?From 24R2:From 25R2:Best regardsLotta Taxén