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Question

Customer Analysis screen

  • November 20, 2024
  • 2 replies
  • 75 views

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Good day,

 

We are finding instances where, on the Customer Analysis screen (Financials-Accounts Receivable-Customer Analysis) searching populates the correct customer in header but has different customer details in the 'Ledger Items's tab.

Has anyone encountered this or similar in Cloud?

 

 

 

2 replies

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  • Do Gooder (Customer)
  • September 24, 2026

Hi ​@taenaren We are seeing the same issue in 25R1. Did you ever pass it to IFS for investigation or find a cause / solution? Thanks in advance


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  • Author
  • Sidekick (Customer)
  • September 25, 2026

Hi AO0001, I’ve never found a solution, mainly because I am not able to recreate it reliably. It just seems to be random. There are a number of existing KBs  regarding search function on various pages in Cloud which are somewhat related. I have found that recent service updates in 25R1 have corrected search anomalies on a number of pages.