IFS Solutions

RTTATOVARDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Design Changes and Table Updates Not Reflecting After Initialization in IFS FSM

We are experiencing difficulties with the our IFS FSM application when updating or initializing new designs and features across devices. A sync rule has been created and applied to ensure that all devices reflect the newly designed templates and product updates. However, devices are not displaying the updated content correctly, and critical elements from the templates are missing.Detailed Description:Sync Rule Application:A sync rule was configured and applied globally to update all devices with the latest changes in task templates, product attributes, and other new design features.Problem:Despite applying the sync rule, devices are not showing the updated task templates or product attributes.Certain critical elements from the updated templates are missing on some devices, preventing users from accessing the new designs and features as expected.Troubleshooting Steps Taken:Cleared app cache and app data on affected devices.Reinstalled the IFS FSM mobile app on device.Re-initialized the

9113

9 months ago

KennethPDo Gooder (Customer)

asked in Products (Manufacturing, Products, Engineering)

MRP Make entries for phantoms

Will there always be MRP make entries in MRP Part Information and Inventory Part Availability Planning for phantom parts? I guess they are needed for the correct explosion of demands to the next level, but users think it is confusing since they will not create any shop order requisitions.

763

9 months ago

untsrikanthSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Error in middle tier deployment

Hi All,While executing the mtinstaller, we are getting the below error and there is no error message or error log. How to figure out the reason for it.All the pods shows as running except the belowifs-db-init-nzmfz 0/1 Pending which goes to pending state

682

9 months ago

Frank HSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Workflow Designer Issue in Edge

I am having the below issue in Edge. I am up to date on Edge updates. I have this issue on multiple computers and in all of our environments. Another user has the same issue and a third doesn’t. Does anyone know of what may be causing this issue? I do not have the issue in Chrome.

792

9 months ago

taenarenDo Gooder (Customer)

asked in Finance (Financials)

Customer Analysis screen

Good day, We are finding instances where, on the Customer Analysis screen (Financials-Accounts Receivable-Customer Analysis) searching populates the correct customer in header but has different customer details in the 'Ledger Items's tab.Has anyone encountered this or similar in Cloud?

400

9 months ago

kruthikaSidekick (Partner)

asked in Finance (Financials)

Invoiced quantity is more then Purchase Quantity

Hello,We have issue , where Invoiced quantity is more then Purchased quantity and Invoiced quantity is in Paid Posted. How to resolve this issue ?Invoiced quantity is 43.5 and Purchased quantity is 40.Regards,Kruthika

451

9 months ago

yenSidekick (Partner)

asked in Finance (Financials)

External supplier invoice load error

I have this load error ‘ The bank account xxxxxx is not valid for Supplier xxx in Company xx.’Anyone know which part went wrong?

4799

9 months ago

sarahkSidekick (Partner)

asked in HCM (Human Capital Management, Payroll)

Employee Schedules are not matching as per cycle schedule

Hi Team, I have created a schedule as show in below pic My cycle start as 18/3/2024and i have assigned thus schedule for a user starting from 25/11/2024 As we can see in the screenshot Monday is not a REST day as per the assigned schedule please help @ADDMARIAE

512

9 months ago

Louis PlanquartDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

LOV key filter another entity

Hello Community,I’m still a beginner with IFS Cloud, and I need your help with the page designer. For reference, we are using version 24R1.I am trying to add a LOV (List of Values) in an IFS table to display related data. Specifically, on the Sub Contract Indemnities screen, I’d like to display the lines for Revision and Items.To do this, I created a persistent field in the IndemnityRequest entity. However, when I try to access the values in the page configuration, I cannot retrieve the data I need, such as the keys that would allow me to filter values. Interestingly, if I concatenate the keys in the displayed values, I can access them.The issue is that from this point, I don’t know how to use them because I’m unsure if there are any functions available to extract substrings based on a character separator and position.Do you have any tips?Either a way to get the fields required to set up the Data Source Aggregate Refs. Or a method to extract concatenated substrings.Thank you in advance

3080

9 months ago

MaggieDPSidekick (Customer)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Updating Project Connections

Hi we frequently run into issues when we need to update a project connection; once a customer order is already released due to this error message.Has anyone found a way to making changes to get around this error message?.The need to update is due to the wrong activity having been selected by the user in error.

923

9 months ago

CooAlastLSidekick (Partner)

asked in Supply Chain

Consolidated Price based on Total Quantity ordered on Sales Quotes and Customer Orders

In IFS Procurement in Apps10, where Min Qty based SFPP Price List Lines exist, there is an RMB option to select Consolidate Price Calculation on the PO header. So where the total quantity of a Part across multiple PO Lines reaches the next Min Quantity, IFS will enter/ this unit price across all lines (basing the price on the total quantity order of a Part on a PO, not the quantity at line level). Is there a similar facility on Sales Quotations and Customer Orders that achieves the same result, i.e. sets the sales price based on the total quantity of the part that exists on the same quote/order, but across multiple lines? I know Agreements and Sales Price List Lines can have different min quantities and prices for the same part, however surely there is a facility to base Customer pricing based on the consolidated quantity per Quote or Order ?

350

9 months ago

jon.beimbornDo Gooder (Partner)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Cloud Material Transfer Requisition can only Release one line at a time

In Apps 10 IEE a user can select multiple Material Transfer Requisition Lines and the Release command is available to process them all of them at once. In Cloud 23R2 we are finding that with one selected, the Release command is available. However if the user selects multiple lines, the Release command goes away. We made sure the lines selected are all in Planned status which is a pre-req to be able to release. Is this by design, or is this a bug?Thanks!

321

9 months ago

bdoucetteSuperhero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

BPA Workflow error?

Hello, We are facing a huge issue, in our test and config environments, we cannot inspect workflows anymore, even if they only have a simple projection call in it. When inspecting, we just get the “loading” popup that never goes away. This is on 23R1 and so far, it seems like no one else has been experiencing this other than us. What could be causing this? We’ve refreshed the caches in hopes of resolving this issue but so far nothing has been working. Any and all insight would be very much appreciated. Thanks,Bryan

5946

9 months ago

TosohLBlumHero (Customer)

asked in Supply Chain

Export Control License required for only one country.

Is there a way to set the export control on a part so that a license is required, but only if the customer/enduser is in a certain country? All other countries do not require a license for export.

1454

9 months ago

matt.wattersSuperhero (Partner)

asked in Products (Manufacturing, Products, Engineering)

Shop Order created from a Comprehensive Split

In any version, is it possible to determine if a shop order was the result of a comprehensive shop order split?

663

9 months ago

B LavanyaDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Jobs are getting unallocated in PSO

Hi,In a scenario where PSO is offering a slot initially and after job is allocated to a resource, for some reason after some time PSO is unallocating the job. Please help me to understand if PSO is unallocating the job later why it would offer a slot at first go and what might be the reason to make the job unallocated at later stage Thanks in advance,Lavanya Bandaru

654

9 months ago

MatthewSidekick (Customer)

asked in Finance (Financials)

Automate Matching of Customer Payments

We have a request from The Business to automate matching of invoices for Customer Checks - to match against the oldest ones first, or if it matches a months invoices (as the oldest one is in query) as a proposal before the payment is posted against the invoices.I can see many functional issues with this - but at the moment I’m tasked with looking into the technical feasibility. I almost posted as an new user for this question.I can see nothing in standard functionally - has anyone developed anything custom or been down this route before. Thanks,Matt

1662

9 months ago

Alexander HeinzeUltimate Hero (Employee)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Service Management in IFS Cloud (24R1) - The Service Demystified Trilogy

If you want to learn more about Service Management in IFS Cloud including all the new capabilities in 24R1, then this is your one-stop shop. I have updated the Demystified Trilogy to 24R1 and posted the files here:IFS Cloud - Scheduling demystified (24R1) | IFS CommunityIFS Cloud - Next-Generation Service Management demystified (24R1) | IFS CommunityIFS Cloud - MWO Service demystified (24R1) | IFS Community

12842

9 months ago

Alexander HeinzeUltimate Hero (Employee)

posted in Service (Touch Apps, MWO, MRO)

IFS Cloud - MWO Service demystified (24R1)

MWO Demystified has been updated to 24R1. It not only includes the updates that came with the latest release, but also a couple of additional areas such as pick-up tasks.If you find this document helpful, please consider leaving a 👍 LIKE.236 pages cover:MWO Service with Work Order Management vs. Request Management Work Crew work Bundle tasks in MWO Work status My misc. allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My Stock Move Stock Purchase handling Request Quotations/Service Quotations Sync Monitor GPS tracking Documents, Media, and Attachments Technician Workflow Surveys/eForms Usability Architecture Security Selected MWO Parameters Synchronization and the offline database What data gets synced? Set up the Mobile User Configuration TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - Next-Generation Serv

9342

9 months ago

Alexander HeinzeUltimate Hero (Employee)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Cloud - Next-Generation Service Management demystified (24R1)

NGSM Demystified has been updated to 24R1.If you find this document helpful, please consider leaving a 👍 LIKE.164 pages cover:Introduction to Next-Generation Service Management (NGSM) Request Management Bundle Tasks Request Contracts Warranties Service Organizations, Access Groups, and Resources SLA Management Activity Types Scheduling Activity Types Service Catalog and Standard Tasks Recurring Services Location data Availability Patterns Skills MRA - Misc. Resource Allocations Brands, Object Families, and Models Service Object Structured Failure Management Service Notes Event Management General IFS Cloud CapabilitiesDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - MWO Service demystified (24R1).

8322

9 months ago

Alexander HeinzeUltimate Hero (Employee)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Cloud - Scheduling demystified (24R1)

Scheduling Demystified has been updated to 24R1. It not only includes the updates that came with the latest release, but it was also restructured and enhanced with conceptual explanations.If you find this document helpful, please consider leaving a 👍 LIKE.198 pages cover:Preamble: Direct Assignment vs. Dispatch Console vs. PSO Work Order Management vs. Request Management Modelling Dataset vs. Scheduling Dataset Scheduling Dataset Parallel Background Processing Modelling Dataset and Basic Data Scheduling Optimization Dataset Scheduling Exceptions Communication between MWO, Dispatch Console and PSO Shift Templates The Supply Side of Scheduling: Resources Skill Management The Demand Side of Scheduling: Tasks Availability Patterns Appointment Booking Dispatch Console Direct Assignment TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - NGSM demystified (24R1) and IFS Cloud - MWO Service demystified (24R1).

10981

9 months ago

NovAlbinLDo Gooder (Partner)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Granting access to all projects for a service user/account

Hi,I am developing an integration where the service user connected to and IAM client needs access to all projects in IFS Cloud, restricted or not. Don’t know the project module in IFS Cloud that well but is there another way of granting access, other than the below steps?Creating an employee connected to the service user Adding that employee to a Team Adding all projects in access definition of that Team Setup an event action/workflow that adds access for every future project created I’m using standard projections.

1335

9 months ago

OshaniDo Gooder (Partner)

asked in Upgrades & Updates

Expanding Notification Capabilities Beyond App10

Hi all,Is it possible to set up a message in the notification bar triggered by specific actions for notifying personnel when they get tasks assigned in the HSEQ module? Since the customer finds emails ineffective. This doesn’t have to be limited to HSEQ; it’s fine if it applies to other modules as well in App10. Example:When a user is marked as responsible role and the next to act in the process flow, they must perform their task for the flow to proceed. To ensure this, the system should display a message or notification to the user upon login, such as:“You are the next to act on NCR 7345”.Thank You!Best Regards,Oshani

140

9 months ago

aweDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Inventory Locations Hidden checkbox

Hi!Anyone know how to use this Hidden checkbox on Inventory Locations.Every time i try to press the button nothing happends with the checkbox.i dont see any RMB either to set the location to “Hidden” the help text says:If this check box is selected, it indicates that the specified location has been set as hidden and therefore will not be displayed in the warehouse navigator. This is usually done for locations that are considered obsolete.

4087

9 months ago

seadtaydinDo Gooder (Customer)

asked in Upgrades & Updates

Is it possible to add a custom column to a List of view?

I want to add Object Class Description to this list. How can I do that?

563

9 months ago

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