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Order Type in Incoming Customer Order.

  • September 8, 2025
  • 3 replies
  • 65 views
Dilan Senevirathne
Superhero (Partner)
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Hi All,

 

We are doing an XML integration to create customer orders via incoming customer orders in cloud 24R1. My question is, our customer is using different types of  Order Types to create customer orders. 

 

Is there a standard method to add the Order Type to incoming customer orders as well because there is no Order Type filed in Incoming Customer Order record?

 

Thank You.

Best answer by Ravinatha Ariyarathna

HI ​@Dilan Senevirathne, I think we cannot enter Order Type in the Incoming CO message. Order type will be fetched from site-customer combination / site / customer when the CO is created.

https://www.linkedin.com/in/dilan-tharaka-senevirathne-875308110/

3 replies

R
Hero (Employee)
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HI ​@Dilan Senevirathne, I think we cannot enter Order Type in the Incoming CO message. Order type will be fetched from site-customer combination / site / customer when the CO is created.

P
Dilan Senevirathne
Sayuri Perera
W
Sidekick (Partner)
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  • WyrJamesG
  • Sidekick (Partner)
  • September 8, 2025

​@Dilan Senevirathne - I believe the only occasion it is entered, is when the incoming customer order is being approved. At that point, you are able to select the Order Type if it is not defaulted.

Dilan Senevirathne
Sayuri Perera
Hero (Employee)
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  • Sayuri Perera
  • Hero (Employee)
  • September 8, 2025

Hi ​@Dilan Senevirathne , There is no order type field in incoming customer orders as ​@Ravinatha Ariyarathna has mentioned. You can set the order type in,

site → sales and procurement tab → Sales → ‘Order type’ field OR

customer → sales tab → sales sub tab → ‘Order type’ field

So, the order type will be fetched from site or customer as per your setup when an incoming CO is converted.

Hope this helps.

 

Kind regards,

Sayuri.

Kind regards, Sayuri.
R
Dilan Senevirathne
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